1,424 research outputs found
Correction to: Understanding the process of meanings, materials, and competencies in adoption of mobile banking
No full textCorrection to: Electronic Markets (2022) 32: pp.2445-2469: https://doi.org/10.1007/s12525-022-00610-7. The original article was published on 28 November 2022. In the original article the affiliation of authors Wilson Ozuem, Kerry Howell and Silvia Ranfagni are missing. Given here are the complete affiliations.
Muhammad Naeem: School of Business & Management, Arden University, Arden House, Coventry, CV3 4FJ, UK.
Wilson Ozuem: Institute of Business, Leadership and Industry, University of Cumbria, Lancaster, LA1 1QD, UK.
Kerry Howell: Northumbria University, Newcastle, NE1 8ST, UK.
Silvia Ranfagni: Department of Economics and Business, University of Florence, Via delle Pandette, 9, Florence, 50127, Italy.
Corresponding author: Correspondence to Muhammad Naeem
Dr. Yvonne Howell – Faculty Author Interview
No full textDr. Yvonne Howell, Professor of Russian and International Studies, discusses her edited collection, Red Star Tales : A Century of Russian and Soviet Science Fiction, published recently by Russian Life Books. Red Star Tales brings together 18 Russian science fiction works, translated into English for the first time, spanning from path-breaking, pre-revolutionary works of the 1890s, through the difficult Stalinist era, to post-Soviet stories published in the 1980s and 1990s
The ecology of deep-sea asteroids
No full textAvailable from British Library Document Supply Centre- DSC:DXN059790 / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo
Understanding the older shopper: a behavioural typology
No full textWith regard to the contemporary retail environment, to date, the older shopper has been afforded limited academic attention, which is somewhat surprising given the growth of this population in the UK. Consequently, this study presents an empirically derived typology of older grocery shoppers through the application of salient retail attributes and store image dimensions developed through extensive qualitative research techniques. The findings provide an important contribution towards better understanding differences in shopping behaviour amongst older consumers. The identification of six distinct shopper types, including three new distinct groups, contributes to theory, whilst a number of potential implications for retail managers are explored in light of the findings
To Engage Research Critically : A Review of Kerry Howell ’s The Philosophy of Methodology
No full textThe turn to philosophical grounding in qualitative research demands a depth of historical and conceptual knowledge that many trained in the social sciences may lack. Kerry Howell ’ s A Philosophy of Methodology is a concise and useful guide to the key developments in Western epistemology then linking philosophical thought to social theory and paradigm of inquiry. For the novice researcher or graduate student, this book is an excellent desk reference, however there are several omissions, including feminism, which renders it a less - than - complete guide to the role of epistemology in social science inquiry
Chatbot-enabled service failure recovery and customer loyalty: insights from commitment-trust and trust-transfer lenses.
No full textAn exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory.
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Exploring the relationship between chatbots, service failure recovery and customer loyalty: a frustration–aggression perspective
No full textAn increasing number of companies are introducing chatbot-led contexts in service failure recovery. Existing studies are inconclusive on whether humanlike chatbot-driven service failure recovery enhances customer loyalty. Grounding our work in phenomenological hermeneutics and utilizing frustration–aggression theory, we concentrate on the historical circumstance and the participatory nature of understanding customers' chatbot-driven interactions and loyalty. We conducted 47 in-depth interviews with millennials from four countries (United States, France, Italy, and the United Kingdom). By analyzing interview data through thematic analysis, our study offers two significant contributions. First, through thematic analysis, we define the dynamics occurring between customers and chatbots in a service recovery journey, such as customers' priorities and expectations. Second, we present a chatbot-led service failure recovery typology framework that identifies four types of customers based on their interactions with a chatbot and their emotions, specifically frustration and aggression, and the effects of the interactions on their brand loyalty and intention to use chatbots. The identification of four customer types can help managers shape strategies to effectively turn negative customer experiences into opportunities to strengthen their loyalty, such as making more than one touchpoint available (human and chatbot). Our study shows that customers' emotions, specifically frustration and aggression, affect not only customer loyalty but also technology adoption. The concluding section suggests future avenues for research in the service recovery literature
Depth-related distribution and abundance of seastars (Echinodermata: Asteroidea) in the Porcupine Seabight and Porcupine Abyssal Plain, N.E. Atlantic
No full textThe depth-related distribution of seastar (Echinodermata: Asteroidea) species between 150 and 4950 m in the Porcupine Seabight and Porcupine Abyssal Plain is described. 47 species of asteroid were identified from ~14,000 individuals collected. The bathymetric range of each species is recorded. What are considered quantitative data, from an acoustically monitored epibenthic sledge and supplementary data from otter trawls, are used to display the relative abundance of individuals within their bathymetric range. Asteroid species are found to have very narrow centres of distribution in which they are abundant, despite much wider total adult depth ranges. Centres of distribution may be skewed. This might result from competition for resources or be related to the occurrence of favourable habitats at particular depths. The bathymetric distributions of the juveniles of some species extend outside the adult depth ranges. There is a distinct pattern of zonation with two major regions of faunal change and six distinct zones. An upper slope zone ranges from 150 to ~700 m depth, an upper bathyal zone between 700 and 1100 m, a mid-bathyal zone from 1100 to1700 m and a lower bathyal zone between 1700 and 2500 m. Below 2500 m the lower continental slope and continental rise have a characteristic asteroid fauna. The abyssal zone starts at about 2800 m. Regions of major faunal change are identified at the boundaries of both upper and mid-bathyal zones and at the transition of bathyal to abyssal fauna. Diversity is greatest at ~1800 m, decreasing with depth to ~2600 m before increasing again to high levels at ~4700 m
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