57 research outputs found
A MODEL FOR MEASURING THE RELATIONSHIP BETWEEN SERVICE RECOVERY AND SERVICE QUALITY: A CASE STUDY AT THE PUBLIC UNIVERSITY LIBRARY
No full textThe study aimed to investigate the critical success factors of service recovery towards service quality at the National University of Malaysia (UKM) library. The study also proposes a model of systematic complaint management which applied to academic library as a tool of service recovery. The variables included in this research are empowerment, culture and psychology, management system, compensation and speed of recovery as the independent variables and service quality as the dependent variable. A questionnaire was designed and used as the data gathering instrument based on past research. A total of 315 samples were successfully gathered from 377 questionnaires distributed among the regular users of Tun Seri Lanang Library (UKM). Based on the generated results, it’s proven that there is a positive significant relationship between service recovery and service quality (r = 0.632**, p = 0.000) at the 1 per cent significance levelService recovery, Complaint management, Service quality, Library
A multidimensional approach for analyzing variants of code writing questions in a CS1 course
No full textTo defend against collaborative cheating in code writing questions, instructors of CS1 courses with asynchronous exams can use the strategy of question variants, being manually written questions to be selected at random to assess the same learning goal. In order to create these variants, currently the instructors have to rely on intuition to accomplish the competing goals of ensuring variants are different enough to defend against collaborative cheating, and yet similar enough where students are assessed fairly. In this paper, we propose a multidimensional approach of analyzing these variants. We apply our approach on a dataset of 3 midterm exams from a large CS1 course. Our results show that (1) observable inequalities exist between variants and (2) these differences are not just limited to score. Our results also show that the information gathered from our analysis approach can be used to provide recommendations for improving design of future variants.Submission published under a 24 month embargo labeled 'U of I Access', the embargo will last until 2021-05-01The student, Liia Butler, accepted the attached license on 2019-04-22 at 10:22.The student, Liia Butler, submitted this Thesis for approval on 2019-04-22 at 13:13.This Thesis was approved for publication on 2019-04-22 at 13:57.DSpace SAF Submission Ingestion Package generated from Vireo submission #13814 on 2019-08-22 at 15:07:39Made available in DSpace on 2019-08-23T20:36:05Z (GMT). No. of bitstreams: 2
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Previous issue date: 2019-04-22Embargo set by: Seth Robbins for item 112190
Lift date: 2021-08-23T20:36:18Z
Reason: Author requested U of Illinois access only (OA after 2yrs) in Vireo ETD systemU of I Only Restriction Lifted for Item 112190 on 2021-08-24T09:15:20Z
Expanding horizons - needs you to travel over them!
No full textThe author recounts some of the research input from professionals whom he visited during his study on beta-lactam antibiotic dosing in critical ill patients
Replication data for: Measuring Immigration Policy
No full textThe dissertation consists of three chapters relating to the measurement of immigration policies, which developed out of my work as an initial co-author of the International Migration Policy and Law Analysis (IMPALA) Database Project. The first chapter entitled, “Brain Gain? Measuring skill bias in U.S. migrant admissions policy,” develops a conceptual and operational definition of skill bias. I apply the measure to new data revealing the level of skill bias in U.S. migrant admissions policy between 1965 and 2008. Skill bias in U.S. migrant admissions policy is both a critical determinant of the skill composition of the migrant population and a
response to economic and public demand for highly skilled migrants. However, despite its central role, this is the first direct, comprehensive, annual measure of skill bias in U.S. migrant admissions policy.
The second chapter entitled, “Stalled in the Senate: Explaining change in US migrant admissions policy since 1965,” presents new data characterizing change in U.S. migrant admissions policy as both expansive and infrequent over recent decades. I present a new theory of policy change in U.S. migrant admissions policy that incorporates the role of supermajoritarian decision making procedures and organized anti-immigration groups to better account for both the expansive nature and t
he infrequency of policy change. The theory highlights the importance of a coalition of immigrant advocacy groups, employers and unions in achieving policy change and identifies the conditions under which this coalition is most likely to form and least likely to be blocked by an anti-immigration group opposition.
The third chapter entitled, “Post-coding aggregation: A methodological principle for independent data collection,” presents a new technique developed to enable independent collection of flexible, high quality data: post-coding aggregation. Post-coding aggregation is a methodological principle that minimizes data loss, increases transparency, and grants data analysts the ability to decide how best to aggregate information to produce measures. I demonstrate how it increases the fl
exibility of data use by expanding the utility of data collections for a wider range of research objectives and improves the reliability and the content validity of measures in data analysis.
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Diabetes outcomes: Comparison of patient assistance programs to 340B drug pricing
No full textBackground. Patient assistance programs (PAPs) or obtaining 340B drug pricing offers a means of providing medications at low cost. The purpose of this study was to determine whether primary care patients who receive insulin from PAPs have an improved change in A1C, compared to 340B patients. Methods. This was a retrospective study of primary care patients who obtained insulin therapy through a PAP or 340B between June 1, 2012, and June 1, 2013. Results. The baseline and change in A1C for PAP patients was similar to 340B patients (10.3% vs. 9.3%) (-0.52 ±2.67 vs.-0.3 ±2.32, p=.66). Baseline and changes in SCr (1.0 vs. 0.99) (0.08 ±0.26 vs. 0.08 ±0.40, p=.93) and BMI (34.0 vs. 33.9) (0.15 ±2.29 vs. 0.10 ±2.16, p=.89) were also similar. PDC values averaged 0.74 in PAP patients, and 0.72 in 340B patients (p=.93). Conclusion. This study may serve as a platform for future research
Challen, Colin Robert, (born 12 June 1953), environmental policy campaigner, since 2010; artist
No full textSorcery and Witchcraft: A Critical Challenge in Papua New Guinea
No full textIn the modern age of the twenty-first century, with rapid developments in technology and science, accusations of sorcery and witchcraft appear to be occurring with increasing and spreading regularity throughout Papua New Guinea (PNG), a country in the South Pacific, a strange neighbor of Asia. With ninety-seven percent of the population identified as Christian, issues associated with sorcery and witchcraft remain pervasive and severe. These concerns have heightened the apprehension of the government, international organizations, institutes, and Christian Churches, viewing them as among the most critical challenges to the country’s peace and development. Based on various materials, research, and conferences on Melanesian culture, particularly on sorcery and witchcraft in PNG, and with experience of living in PNG as a Catholic missionary priest, the author relates to non-Melanesian readers the phenomena of sorcery and witchcraft in PNG with the reasons and the horrific consequences to the individuals, families, and communities. The author also delineates specific attitudes, strategies, and actions implemented by the government, organizations, and churches, grounded in Christian values, human rights, ethics, science, and biomedicine. These initiatives aim to persuade individuals to embrace scientific and verifiable explanations for death, sick-ness, and misfortunes, discouraging attributions to sor-cery and witchcraft. As with other societal challen-ges, the author underscores that the optimal strategy for addressing sorcery-related issues involves ensuring access to healthcare services, strengthening judicial enforcement, promoting education, providing religious education, and fostering economic development
Institutional and policy analysis of river basin management: the Murray Darling River Basin, Austrialia
No full textThe authors describe and analyze management in the Murray-Darling basin of Australia, long regarded as a model for integrated river basin management. This interior basin of over 1 million km2 in semi-arid southeastern Australia is defined by the catchment areas of the Murray and Darling Rivers and their tributaries. Water management issues include allocation, quality, and dryland salinity. Because of Australia's federal governmental structure, institutional development has been more a matter of integrating state and local endeavors than decentralization of national authority. The Australian national government has little constitutional power over water resources. The five states in the basin make policy regarding water rights, discharge permits, fees, and the construction and operation of physical structures. River management began on the Murray River in the 1920s under the terms of a tri-state agreement. As the scope of management widened to the entire basin, more states were added and the national government supported the creation of new arrangements for integrated water resource management, with some provision for stakeholder participation. The dynamics of state-national authority over water policy, and the emergence in recent years of numerous local-level catchment organization, contribute to some uncertainty about the future course of basin management in this internationally renowned site.Water and Industry,Water Conservation,Water Resources Law,Environmental Economics&Policies,Water Supply and Systems,Town Water Supply and Sanitation,Drought Management,Water and Industry,Water Conservation,Water Supply and Sanitation Governance and Institutions
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