98 research outputs found
“System Thinking for Service Research Advances”, Editorial, Special Issue Service Science
No full textEditoriale System Thinking for Service Research Advances
No full textThis issue of the Journal of Service Science is dedicated to the inferences of system thinking upon recent service research advances, and in particular upon service science and SD logic. The special issue is based upon the scientific proposals deriving from the “2009 Naples Forum on Service”, and specifically to its sessions dedicated to system thinking and its relation to service research (www.naplesforumonservice.it)
Introduction to the Special Section on the 2013 Naples Forum on Service: From Traditional Pillars to Future Research Avenues
No full textA Service Research Contribution to the Global Challenge of Sustainability
No full textPurpose – Poverty, hunger, inequalities, diseases, unsustainable use of resources, etc., in spite of scientific progress, still remain unsolved worldwide issues. All these issues relate to the challenges of sustainability and sustainable development that now call for urgent answers. The purpose of this paper is to explore how the service research community can respond to this call and to identify key areas of potential contribution.
Design/methodology/approach – After a brief review of selected service literature aimed at exploring its interest in the topics of sustainability and sustainable development, we develop our interpretative proposal identifying the key requirements of a global engagement in the challenge of sustainability and sustainable development and highlighting the potential contribution of service research.
Findings – Findings highlight the potential contribution of service research to the global challenge of sustainability and suggest acting upon education by considering the “T-Shaped” professional model as a possible reference for (1) embedding sustainability in the education of future managers and (2) addressing the need of interdisciplinary thinking through the systems approach.
Research limitations/implications – The proposed study of service literature is only an exploratory analysis of main contributions that does not aim to identify gaps but only to highlight the potential of a greater engagement of service research in the global call for a more sustainable and inclusive development.
Practical implications – A trans-disciplinary approach is also required. This implies the involvement of the business and the social real world.
Originality/value – This paper represents a novel call for engaging the service research community in a boundary-crossing collaboration with the aim of contributing to address the challenge of sustainability
Systems, Networks, and Eco-systems in Service Research
No full textPurpose- This paper aims to create awareness on the need for lifting up the level of analysis in service research by focusing on systems, networks, and ecosystems to contribute to the research expansion of the traditionally narrow view of service.
Design/methodology/approach- This conceptual article is built upon three blocks. First, the viable systems approach (VSA) is revised to highlight the survival, viability, and complexity of service systems. Second, the dynamics of service networks is discussed using an ecological view of service with a nested, networked configuration. Third, these two previous perspectives are integrated using the fundamentals of ecosystems thinking.
Findings- This article outlines a novel, tri-level approach reorienting and reframing our thinking around systems, networks, and ecosystems. Some research challenges and directions that could expand the body of knowledge in service research are also discussed.
Research limitations/implications– The tri-level approach proposed in this conceptual paper could be enriched with other theoretical perspectives and empirical explorations.
Practical implications- Lifting the level of analysis by focusing on service systems, service networks and service ecosystems would allow practitioners to expand their business perspective to better face the challenges of complex business settings, enabling them to co-create value for all their stakeholders.
Originality/value- The paper contributes to set the foundation for the next stage of service research by going beyond dyadic interactions to address dynamic systems, networks and ecosystems across different interaction patterns in complex business configurations
Service Systems, Networks, and Ecosystems. Connecting the Dots Concisely from a Systems Perspective
No full textService Systems, Networks, and Ecosystems: Connecting the Dots Concisely from a Systems Perspectiv
What Makes a System Smart? Wise?
No full textThe human-side of service engineering community has an opportunity to par-ticipate in an emerging trend to connect sociotechnical system research and engineering with the DIKIW (data-information-knowledge-intelligence-wisdom) hierarchy. The digital economy is grounded in big data and infor-mation systems. The knowledge economy is being redefined in the cognitive era by artificial intelligence, machine learning, and natural language pro-cessing capabilities, and as a result our systems are getting more intelligent or smarter. However, beyond smarter, what are wiser systems? Can these terms be made more rigorous and operational? The goal of this paper is to provide a jumping off point for the AHFE HSSE community on this topic, and to ex-plore the concept of smart versus wise from three related socio-technical sys-tems perspectives: polycentric systems, viable systems, and service systems
Computer/Information Science
No full textScholars representing the field of computer/information science were asked to identify what they considered to be the most exciting and imaginative work currently being done in their field , as well as how that work might change our understanding . The scholars included Ken Birman, Jennifer Rexford, Tim Roughgarden, Margo Seltzer, Jim Spohrer, and Erik Stolterman. Scholars representing educational technology were asked to reflect upon implications for our field. They included Greg Kearsley, Tiffany Koszałka, and Ton de Jong
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