1,720,965 research outputs found
Analisis Kepuasan Pelanggan Terhadap Bauran Pemasaran Jasa Suatu Studi di SD Kartini 1 Batam
Get PDFAmong many research conducted related to customer satisfaction, this research aims to analyzed the customer satisfaction related to implementation service marketing mix in privat elementary school Kartini 1 Batam. A questionnaire given to 264 student parents and who returned are 147 a questionnaire. Overall average customer satisfaction SD Kartini 1 is very high, with the score according to criteria 81-100. Variable with very high satisfaction index is product/service (0.88), promotion (0.87), distribution (0.83), process (0.84) and personnel (0.84). The rest is variable satisfaction high index with score 61-80, are physical evidence (0.76) and price (0.78
ANALISIS PENGARUH PRODUK, PERSONIL, DAN PROMOSI TERHADAP KEPUASAN PELANGGAN PADA PT. MNET INDONESIA
Get PDFThis research is motivated by the needs of society and the conditions of service business competition intensifies, so the company must create a new marketing strategy to maintain and gain market share higher. As for the issue of this research is "What are the factors of products, personnel and promotion effect on customer satisfaction in PT. Mnet Indonesia ".The purpose of this study to determine how the product implementation process, personnel and promotion are being made to improve customer satisfaction and to determine the extent of the effect of products, personnel and promotion of customer satisfaction. The hypothesis of this study is the product, personnel and promotion effect on customer satisfaction. The author uses quantitative research methods explanatory. The research sample as many as 101 customers with a 99% confidence level (α = 0.01) in. Results of multiple linear regression analysis we concluded that all the independent variables, namely products, personnel and promotion have a positive effect on the dependent variable of customer satisfaction. Based on the results of the analysis of figures obtained correlation R of 0.697. This shows that there is a strong relationship or correlation between the products, personnel and promotion of customer satisfaction. While the results of the analysis of determination (R2) of 48.6%. This shows that the percentage of the effect of independent variables on the dependent variable of 48.6%. While the remaining 51.4% influenced or explained by other variables not included in this research model.Penelitian ini dilatarbelakangi oleh kebutuhan masyarakat dan kondisi persaingan bisnis jasa yang semakin ketat, sehingga perusahaan harus membuat strategi pemasaran baru untuk mempertahankan dan meraih pangsa pasar yang lebih tinggi. Adapun yang menjadi masalah penelitian ini adalah "Apakah faktor produk, personil dan promosi berpengaruh terhadap kepuasaan pelanggan pada PT. Mnet Indonesia" Tujuan penelitian ini untuk mengetahui bagaimana proses pelaksanaan produk, personil dan promosi yang dilakukan untuk meningkatkan kepuasan pelanggan dan untuk mengetahui sejauhmana pengaruh produk, personil dan promosi terhadap kepuasan pelanggan. Hipotesis dalam penelitian ini adalah produk, personil dan promosi berpengaruh terhadap kepuasan pelanggan. Penulis menggunakan metode penelitian yang bersifat kuantitatif eksplanatori. Sampel penelitian sebanyak 101 pelanggan dengan tingkat kepercayaan 99% (α = 0.01). Hasil analisis regresi linear berganda diperoleh kesimpulan bahwa semua variabel independen yaitu produk, personil dan promosi mempunyai pengaruh positif terhadap variabel dependen yaitu kepuasan pelanggan. Berdasarkan hasil analisis korelasi diperoleh angka R sebesar 0,697. Hal ini menunjukkan bahwa terjadi hubungan atau korelasi yang kuat antara produk, personil dan promosi terhadap kepuasan pelanggan. Sementara dari hasil analisis determinasi (R2) sebesar 48,6%. Hal ini menunjukkan bahwa persentase pengaruh variabel independen terhadap variabel dependen sebesar 48,6%. Sedangkan sisanya sebesar 51,4% dipengaruhi atau dijelaskan oleh variabel lain yang tidak dimasukkan dalam model penelitian ini
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Analisis SWOT Pelabuhan Ferry International Sekupang
Get PDFThis research was held in Sekupang Internasional Ferry Terminal (SFT) as a public seaport for the internasional crossroad from Batam-Indonesia to the Front Harbour of Singapore. The purpose of this research are: to know about SFT\u27s factors of strength, weakness, opportunity and threat, to know and analyze about SFT\u27s competitives profile. The research used quantitative and desciptive method. It\u27s used to measure internal and external factor and the SFT\u27s competitive profile. Furthermore composing IE matrix to know the position of the company. The result of this reseach showed that, the main strenght of SFT are physical resources. The main weaknesses of the SFT are location of the port far from city centre and low of market share. Main opportunities for the companies are distance travelled closer to port of Singapore. The greatest threat are there is a special port that serves the public passenger and a rise in seaport taxes also one should be wary of threats by the company
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
Perbedaan Kepuasan Kerja Karyawan dalam Penerapan Perjanjian Kerja di PT TPCO PAN Asia Cabang Batam
Get PDFThis study aims examine the differences of job satisfaction between contract worker and permanent worker at PT TPCO Pan Asia, Batam. There are several variables that can affect job satisfaction, such as the satisfaction with the job, the work environment, leadership and company policies. 195 respondents consisting 41 contract worker and 154 permanent worker, were chosen using purposive sampling method. This data is analyzed using the Mann Whitney test. Results of analyzes generally show that there was no difference in job satisfaction of employees based on agreements between contract worker and permanent worker. As for specifically, differences based on variables that affect job satisfaction showed no difference to the work, the work environment and leadership between contract worker and permanent worker. While the difference of the job satisfaction about company policies showed significant difference. That is difference job satisfaction between contracts worker and permanent worker only in the company\u27s policy about status of worker based on employmentagreement
- …
