1 research outputs found
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONALDAN TRANSAKSIONAL TERHADAP KINERJA ORGANISASIMELALUI PRAKTIK TQM PADA PT. PELAYARAN NASIONALINDONESIA CABANG SURABAYA
No full textThe purpose of this study was to analyze the effect of transformational and transactional leadershipstyles on organizational performance through the practice of total quality management at PT.Pelayaran Nasional Indonesia in Surabaya. With a population of 64 employees, this study usedquantitative research, where the sample is employees at PT. Pelayaran Nasional Indonesia CabangSurabaya that around 54 employees were determined using Proportionate Stratified Random Sampling.Statistical analysis method used is the approach of structural equation modeling (SEM) software byusing partial least square (PLS) 2.0 M3.The results of the study describes the style of transformational and transactional leadershipsignificantly influence the performance of the organization, and style of transformational andtransactional leadership significantly influence the practice of total quality management, and thepractice of total quality management significantly influence the performance of the organization, as wellas the style of transformational and transactional leadership significantly influence organizationalperformance mediated total quality management practices.Keywords: Transformational leadership, transactional, TQM and organizational performanc
