210 research outputs found
Thinking outside the search box how UMUC implemented customized and taught discovery services to meet student needs
No full textPresentation on how UMUC librarians implemented, customized, and taught students how to use EBSCO Discovery ServiceThinking Outside the Search Box:
How UMUC Implemented, Customized, and Taught
Discovery Services to Meet Student Needs
Li Fu, Digital Services Librarian
Rocco DeBonis, Reference & Instruction Librarian
Cynthia Thomes, Reference & Instruction Librarian
MLA/DLA 2013
Ocean City
May 10, 2013
Overview
• University of Maryland University College (UMUC)
• Electronic Resources & Services
• User Satisfaction Survey
• EBSCO Discovery Service (EDS)
• EDS Enhancement: Subject Searching
– Development
– Testing
– Launch
– Promotion
– Assessment
• Future Development
About UMUC
• University System of Maryland
• Worldwide student body: 97,000
• Non-traditional students
• 76% of total enrollments online
• Virtual library with small staff
Electronic Resources & Services
• Subscriptions to 125 databases
• ~190,000 eJournals & eBooks
• SFX link resolver
• CONTENTdm digital repository
• Web site
• LibGuides
User Satisfaction Survey
• I'd like to be able to search all
of the databases at one time,
sort of like with Google
User Satisfaction Survey (cont.)
• I never learned how to search
across all databases for a particular
topic.
It seems like you have to choose the
database first.
Who cares about the database?
I just want research to be easy like
with Google.
User Satisfaction Survey (cont.)
• A simple search box on the
main page, like Google, that
would automatically search all
databases would prevent
switching back and forth from
one database to another.
User Satisfaction Survey (cont.)
• The search engine through
the database should be made
easier to use.
I'd much rather prefer to not
even access ILS and just use
Google or Google Scholar…
Silos of Information
EBSCO Discovery Service (EDS)
• Implemented August 1, 2011
• “One-stop research portal”
EDS (cont.)
0
200000
400000
600000
800000
1000000
1200000
1400000
EZProxy logins
pre-OneSearch
(Aug 2010 - Mar 2011)
post-OneSearch
(Aug 2011 - Mar 2012)
Pre- and Post-EDS Implementation
EDS (cont.)
• Impact
– Individual database usage dropped
– Positive feedback from patrons
• Caveats
– Overwhelming search results
– Irrelevant hits
• Future enhancement possibility
– Subject searching capability
EDS Enhancement: Subject Searching
Development
• Project initiated in June 2012
– To enable subject search capability
– To improve user research experience
• Team
– Digital Services Librarian
– Reference Librarians
– Input from Library staff
• Timeline
– Summer 2012 (June – August)
EDS Subject Searching
Development (cont.)
• Project workflow
– Liaise with EBSCO
– Create mockup page
– Research and familiarize with EDS subject
searching technology
– Finalize subject areas with Reference
Librarians
– Technology implementation
EDS Subject Searching: Development
Project Workflow
• Liaised with EBSCO
– Established communication channel
– Obtained technical specifications of EDS
EBSCOhost Integrated Search (EHIS)
profiles
Sample code to connect to EDS searching
EDS Subject Searching: Development
Project Workflow (cont.)
• Mockup page
– Drop-down menu for multiple subject areas
EDS Subject Searching: Development
Project Workflow (cont.)
• Mockup page
– Closer look at the drop-down menu
EDS Subject Searching: Development
Project Workflow (cont.)
• Researched and familiarized with EDS
subject searching technology
– Set up EHIS subject searching profiles in
EDS admin
– Develop prototype
– Further customizations (e.g., search results
page)
EDS Subject Searching: Development
Project Workflow (cont.)
Finalized 19 subject areas
• Art • Health Care Administration
• Anthropology • History
• Biotechnology • Homeland Security
• Business & Management • Information Technology
• Criminal Justice/Intelligence Mgmt. • Political Science
• Distance Education & E-learning • Psychology
• Education • Science
• English & Literature • Sociology
• Environmental Management • Writing
• Gerontology & Aging Services
EDS Subject Searching: Development
Project Workflow (cont.)
• Problems with subject areas
– 80% of subscription databases were
searchable in EDS
– Removal and replacement of non-searchable
databases
– Naming consistency of databases
EDS Subject Searching: Development
Project Workflow (cont.)
• Technology implementation
– Set up EHIS profiles in EBSCO admin
– Developed prototype
– Preliminary testing
– Troubleshooting
Development - Project Workflow
Technology Implementation
• Set up EHIS profiles in EBSCO admin
Development - Project Workflow
Technology Implementation (cont.)
• Individual EHIS profiles – adding
resources
Development - Project Workflow
Technology Implementation (cont.)
• Individual EHIS profiles - branding
Development - Project Workflow
Technology Implementation (cont.)
• Developed prototype (HTML, JavaScript,
programming)
Development - Project Workflow
Technology Implementation (cont.)
• Tested 19 subject areas
– Functionality
– Content
– Customizations
• Identified issues
– Authentication error message
– Missing resources
– Inconsistency across profiles
• Troubleshooting
– Profile setup
– Contacted EBSCO about missing content
– Customizations in admin
EDS Subject Searching: Testing
• Invited library staff for testing in blog
EDS Subject Searching: Testing (cont.)
• Systems and reference teams tested
the subject search prototype
• Impressions of new search tool posted
in the library’s internal blog
EDS Subject Searching: Testing (cont.)
• Live demo for staff
• Fine-tuning
– Customized the name of each subject area
– Added the Back to OneSearch button
– Removed advanced search link
– Removed search examples in widgets
– Cosmetic changes to EDS widget
• Final testing
• Enhancement requests to EBSCO
– Search all resources automatically
– Add advanced search as a limiter
EDS Subject Searching: Launch
• Launched on August 29, 2012
− Embedded in library home page
EDS Subject Searching: Launch (cont.)
• Closer look at the EDS widget
EDS Subject Searching: Launch (cont.)
• Biotechnology search results page
EDS Subject Searching: Launch (cont.)
• Embedded in LibGuides
EDS Subject Searching
Promotion (Internal)
• Trained library staff on how to embed
widgets in learning environments
– templates
– documentation
EDS Subject Searching
Promotion (Internal) (cont.)
• Created templates of widgets in LibGuides to
embed in learning environments
EDS Subject Searching
Promotion (Internal) (cont.)
• Documentation on how to embed widgets in
LibGuides and online learning environments
EDS Subject Searching
Promotion (Internal) (cont.)
• Embedded widget in online learning
environments.
EDS Subject Searching
Promotion (External):
Reference
EDS Subject Searching
Promotion (External): Reference
• Student question: “I am trying to find
articles on CODIS (Combined DNA
Index System), but irrelevant data
keeps returning.”
• Solution: Select the Criminal
Justice/Intelligence Management
subject search option
EDS Subject Searching
Promotion (External): Reference (cont.)
• Student question: “I need an article or
some readings that will describe the
biology of stem cells… and how they
have the ability to treat diseases and
injuries.”
• Solution: Select the Science subject
search option
EDS Subject Searching
Promotion (External):
Instruction
EDS Subject Searching
Promotion (External): Instruction
Question #3:
Enter your search statement in UMUC
Library OneSearch, running your search
across All Subjects. How many results
did you get?
EDS Subject Searching
Promotion (External): Instruction (cont.)
Question #4:
Use the drop-down menu under the
OneSearch search box to select a subject
area relevant to your research topic and
re-run the same search that you ran for
#3. Which subject area did you choose?
How many results did you get?
EDS Subject Searching
Promotion (External): Instruction (cont.)
Question #5:
Compare and contrast the results from
your searches for #3 and #4.
EDS Subject Searching
Promotion (External): Instruction (cont.)
Student response to #5:
Narrowing down the subject for #4
reduced my search results significantly
making it easier to find the best matches
for my research.
EDS Subject Searching
Promotion (External): Instruction (cont.)
Student response to #5:
The vast number of results that I received
with the first search are hit or miss whether they
are relevant to my actual search statement or
not. All of the results that I receive in the
second search are included in the first, but to
find them I must sift through many irrelevant
results first…
EDS Subject Searching
Subject-Specific Search vs.
“All Subjects” Search
• Patron research level
• Scope of assignment/research
• Subject matter
EDS Subject Searching: Assessment
• Focus group study
• EBSCO admin stats
EDS Subject Searching: Assessment
Focus Group Study
• Participants
– 5 graduate students
– 2 undergraduate students
– 3 LIBS 150 instructors
– 1 UCSP 611 instructor
– Academic Writing Director
EDS Subject Searching: Assessment
Focus Group Study (cont.)
• Question
“Do you simply enter a search in the
default search box, or would you use the
new feature of limiting searches by
subject? Why?”
EDS Subject Searching: Assessment
Focus Group Study (cont.)
• Responses
– 10 respondents preferred the default
search box.
Several worried about missing something
– Two select subject searching to save time
and get more relevant hits.
EDS Subject Searching: Assessment
EBSCO Admin Stats
• Percentage of total EDS visits (count)
that used subject search bar:
– September 2012: 15%
– October 2012: 12%
– November 2012: 12%
– December 2012: 11%
– January 2013: 15%
– February 2013: 14%
– March 2013: 12%
EDS Subject Searching: Assessment
EBSCO Admin Stats (cont.)
• Most used EDS subject search:
– Business & Management
Characteristics of high usage subject searches
• Least used EDS subject search:
– Distance Education & E-learning
Characteristics of low usage subject searches
Future Development
• Participation of more content providers
• Relevancy ranking
• Search all resources at once
• Added social feature (e.g. tag, review,
“Did you mean?”)
• Open access
• Promotion
Thank You!
Li Fu
Rocco DeBonis
Cynthia Thomes
[email protected]
http://polaris.umuc.edu/library/MLA-DLA2013.pd
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