1,190 research outputs found
Correction to: Understanding the process of meanings, materials, and competencies in adoption of mobile banking
No full textCorrection to: Electronic Markets (2022) 32: pp.2445-2469: https://doi.org/10.1007/s12525-022-00610-7. The original article was published on 28 November 2022. In the original article the affiliation of authors Wilson Ozuem, Kerry Howell and Silvia Ranfagni are missing. Given here are the complete affiliations.
Muhammad Naeem: School of Business & Management, Arden University, Arden House, Coventry, CV3 4FJ, UK.
Wilson Ozuem: Institute of Business, Leadership and Industry, University of Cumbria, Lancaster, LA1 1QD, UK.
Kerry Howell: Northumbria University, Newcastle, NE1 8ST, UK.
Silvia Ranfagni: Department of Economics and Business, University of Florence, Via delle Pandette, 9, Florence, 50127, Italy.
Corresponding author: Correspondence to Muhammad Naeem
The ecology of deep-sea asteroids
No full textAvailable from British Library Document Supply Centre- DSC:DXN059790 / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo
Author-Illustrator
No full textThis essay investigates the concept author-illustrator by drawing on two influential essays – ‘Death of the Author’ by Roland Barthes and ‘What is an Author?’ by Michel Foucault. By engaging with the key points of debate that emerge from these positions, this essay argues that the notion of author-illustrator is part of a wider discursive field that is embedded in a complex, commodified, multimedia public sphere where the author is paradoxically reinscribed and erased. This environment is changing the nature of the text, authorship, and reader-text interaction, but until now the concept author-illustrator has been largely absent from these discussions
Understanding the older shopper: a behavioural typology
No full textWith regard to the contemporary retail environment, to date, the older shopper has been afforded limited academic attention, which is somewhat surprising given the growth of this population in the UK. Consequently, this study presents an empirically derived typology of older grocery shoppers through the application of salient retail attributes and store image dimensions developed through extensive qualitative research techniques. The findings provide an important contribution towards better understanding differences in shopping behaviour amongst older consumers. The identification of six distinct shopper types, including three new distinct groups, contributes to theory, whilst a number of potential implications for retail managers are explored in light of the findings
To Engage Research Critically : A Review of Kerry Howell ’s The Philosophy of Methodology
No full textThe turn to philosophical grounding in qualitative research demands a depth of historical and conceptual knowledge that many trained in the social sciences may lack. Kerry Howell ’ s A Philosophy of Methodology is a concise and useful guide to the key developments in Western epistemology then linking philosophical thought to social theory and paradigm of inquiry. For the novice researcher or graduate student, this book is an excellent desk reference, however there are several omissions, including feminism, which renders it a less - than - complete guide to the role of epistemology in social science inquiry
Chatbot-enabled service failure recovery and customer loyalty: insights from commitment-trust and trust-transfer lenses.
No full textAn exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory.
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Exploring the relationship between chatbots, service failure recovery and customer loyalty: a frustration–aggression perspective
No full textAn increasing number of companies are introducing chatbot-led contexts in service failure recovery. Existing studies are inconclusive on whether humanlike chatbot-driven service failure recovery enhances customer loyalty. Grounding our work in phenomenological hermeneutics and utilizing frustration–aggression theory, we concentrate on the historical circumstance and the participatory nature of understanding customers' chatbot-driven interactions and loyalty. We conducted 47 in-depth interviews with millennials from four countries (United States, France, Italy, and the United Kingdom). By analyzing interview data through thematic analysis, our study offers two significant contributions. First, through thematic analysis, we define the dynamics occurring between customers and chatbots in a service recovery journey, such as customers' priorities and expectations. Second, we present a chatbot-led service failure recovery typology framework that identifies four types of customers based on their interactions with a chatbot and their emotions, specifically frustration and aggression, and the effects of the interactions on their brand loyalty and intention to use chatbots. The identification of four customer types can help managers shape strategies to effectively turn negative customer experiences into opportunities to strengthen their loyalty, such as making more than one touchpoint available (human and chatbot). Our study shows that customers' emotions, specifically frustration and aggression, affect not only customer loyalty but also technology adoption. The concluding section suggests future avenues for research in the service recovery literature
Dreamers of the Dark: Kerry Bolton and the Order of the Left Hand Path, a Case-study of a Satanic/Neo-Nazi Synthesis
No full textIn 1990 a small self-published journal/magazine called The Watcher was distributed among New Zealand's occult underground. The Watcher described itself as 'the New Zealand Voice of the Left Hand Path', and was published as the journal of the Order of the Left Hand Path. The Watcher and the Order directed its attentions towards those occultists who identified themselves as Satanists and, as such, the journal articulated a distinctly Satanic philosophy and perspective. However, as the journal evolved and developed, renaming itself as The Heretic and The Nexus in later years, there arose alongside Satanic philosophy an increasing emphases on what could be called esoteric Nazism or esoteric Nationalism. Given that the editor of The Watcher was Kerry Bolton, a man who has been immersed in New Zealand's Nationalist/neo-Nazi movement since the early 1970s, such an increasingly political orientation was perhaps unsurprising.
This thesis examines the way in which the Order bought Satanic and neo-Nazi ideologies together and the resulting synthesis. It also looks at the transition from being a Satanic order led by a neo-Nazi to an openly neo-Nazi Order that uses Satanic philosophy to justify and popularise its conception of National Socialism
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