1,721,020 research outputs found
Kualitas Pelayanan Penerbitan Siup pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan
No full textQuality is the difference between the expectations and the reality of customers for the service they receive. One of the main tasks of the government is to provide services to fulfill the wants and needs of the community. This research describes the quality of service for obtaining SIUP in the Departement of Invesment and Integrated Services One Door City of Medan. This study is motivated by the impression that the government bureaucracy in providing services is slow. To assist the community in the service process, the Minister of Home Affairs issued Regulation of the Minister of Home Affairs issued a Regulation of the Mayor of Medan No. 69 of 2017 concerning Guidelines for One Door Services so that services can run effectively and prime.
The method used in this study is descriptive qualitative, using indicators presented by Zeithaml. Parasuraman & Berry such as Tangible, Reliability, Responsiveness, Assurance, Emphaty and also accountability as an indicator to measure how far the results of quality of public service has been done.
Quality of public services in the issuance of SIUP in the Department of Investment and Integrated Services One Door city of Medan, can be said to have met the dimensions or any benchmark on the theory that the author uses. Although the implementation has not been maximal, as in the performance of public services in the issuance of SIUP which sometimes the time of issuance is not in accordance with the SOP that has been set, andsloww staff respon.Kualitas adalah seberapa jauh perbedaan antara harapan dan kenyataan para pelanggan atas layanan yang mereka terima. Salah satu tugas pokok pemerintah adalah memberikan pelayanan untuk pemenuhan keinginan dan kebutuhan masyarakat. Penelitian ini mendeskripsikan tentang Kualitas Pelayanan Untuk memperoleh SIUP Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu. Kajian ini dilatar belakangi dengan kesan birokrasi pemerintahan dalam memberikan pelayanan yang lamban. Untuk membantu masyarakat dalam proses pelayanan maka Mendagri mengeluarkan Peraturan Wali Kota Medan No.69 Tahun 2017 tentang Pedoman Pelayanan Terpadu Satu Pintu agar pelayanan dapat berjalan efektif dan prima.
Metode yang digunakan pada penelitian ini adalah deskriptif kualitatif, dengan menggunakan indikator-indikator yang dikemukakan oleh Zeithaml. Parasuraman & Berry seperti Kehandalan, Bukti Fisik, Ketanggapan, Jaminan, dan Empati sebagai indikator untuk mengukur sejauh mana kualitas pelayanan telah terlaksana.
Kualitas pelayanan publik dalam penerbitan SIUP di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu kota Medan, bisa dikatakan telah memenuhi dimensi atau pun tolak ukur atas teori yang penulis gunakan. Meskipun pelaksanaannya belum maksimal, seperti pada kinerja pelayanan publik dalam penerbitan SIUP yang terkadang waktu penerbitannya tidak sesuai dengan SOP yang telah ditetapkan, dan respon petugas yang lambat.162 HalamanSkripsi Sarjan
The Effect of Electric Bus Service Quality on Public Interest in Medan City in Using Public Transportation
No full textlobal Warming is a concern of the world today due to the phenomenon of significant climate change felt by the world's population. One of the phenomena that occurs is poor air quality. Based on various reports on environmental conditions, air quality is the second highest cause of death in the world. Various methods have been discussed in dealing with this phenomenon, one of the methods that has been implemented is the improvement of energy use in the transport system to renewable energy such as electric buses. The problem that exists in achieving the objectives of the method is how the community responds to the services provided by the government in this renewable transport system.
This study aims to see and provide empirical results regarding the effect of service quality from the Medan City Transportation Office on the interest of the Medan city community in electric bus transportation services. The theory used in this study, on variable X using Service Quality (SERVQUAL) from Parasuraman and on variable Y using The Planned Behaviour from Icek Ajzen. The method used is quantitative method with associative research type. The research respondents were 89 (eighty-nine) people from the people of Medan city who used electric buses. Data collection techniques using questionnaires and field observations. The data analysis used includes validity test, reliability test, descriptive statistical analysis test, normality test, linearity test, and hypothesis testing using simple linear regression test, correlation coefficient test (r test), determination coefficient test (r2) and partial significance test (t test). Processing of this questionnaire data using SPSS version 26 software.
The results showed that there is a positive relationship between service quality and public interest. The results of the linear test with a value of 0.156 which means that there is a linear relationship between variables X and Y. The results of the simple linear regression test of the service quality variable (X) with a regression coefficient value (b) of 0.422, the constant value (a) of 8.186. The result of the correlation coefficient (r test) is 0.873 and the coefficient of determination test is 0.762 which can be concluded that the two results are included in a very strong relationship, and based on the results of the coefficient of determination test, there is an influence of the service quality variable (X) on public interest (Y) of 76.2%.139 PagesSkripsi Sarjan
Implementasi Program Bantuan Pangan Non Tunai (BPNT) dalam Mewujudkan Ketahanan Pangan Masyarakat Miskin di Kelurahan Nangka Kota Binjai
No full textNon-cash program assistance is a form of assistance provided to the
people of Indonesia in the form of non-cash to assist the community in making
ends meet, especially in Nangka Village, Binjai City. However, in reality there are
still problems where the distribution of assistance is uneven and not routine to the
community. This shows that there are obstacles in the implementation of BPNT.
This study aims to describe and examine the implementation of the BPNT
Program in the Nangka Village. The research method used in this research is
descriptive research with a qualitative approach.
Data collection was carried out using interviews, observation,
documentation, and literature techniques. The data were analyzed qualitatively
using the implementation model of George Edward III which included
communication, resources, dispositions, and bureaucratic structures.
The results of the research show that the BPNT Program has been
communicated to the public in a clear, easy to understand, and consistent manner
through face-to-face methods and posters. Resources have also supported both in
terms of facilities and the people on duty. In addition, the community and local
government are able to understand the mechanism for distributing aid properly
which is based on the legal basis of the BPNT Program. It's just that the
commitment or attitude of the local government is still not optimal because they
are only waiting for the attitude of the central government in responding to
existing problems. This is what hinders the community in increasing food security
through the BPNT Program.145 HalamanSkripsi Sarjan
Implementation of Regional Regulation Number 6 of 2003 concerning the Prohibition of Homelessness and Beggars by the Medan City Social Service
No full textABSTRACT
Homeless and beggars are a problem that must be faced by the government,
especially the Medan City Social Service, because homeless people have been considered
an easy profession, and have even acted criminally and disturbed the comfort of the
community, such as disturbing drivers by scratching car windows. This is a task of the
Medan City Government to control homeless and beggars in the city of Medan. The purpose
of the study was to determine the extent of the Implementation of Medan City Regional
Regulation Number 6 of 2003 and what factors hinder its Implementation.
The method used is a qualitative method, the researcher uses Edward III's
Implementation theory which states that implementation factors consist of communication,
resources, disposition, and bureaucratic structure.
The results of the researcher's research are that the Social Service has carried out
its duties in accordance with the theory used by the researcher, but it has not been
maximized and there are obstacles faced, namely the lack of awareness of the community
in giving something and seen from the resource factor, there is still a lack of facilities and
infrastructure in implementing the implementation, such as the absence of shelters and
the lack of patrol cars owned. The Medan City Social Service should request a revision of
Regional Regulation No. 6 of 2003, so that it is more effective and rational in responding
to the problems of beggars in the city of Medan and can immediately meet the needs of
facilities and infrastructure so that the implementation runs as expected.
Keywords: Implementation, Medan City Regional Regulation, Vagrants and Beggars139 PageSkripsi Sarjan
Implementasi Pengembanga Agenpos dalam Perspektif Good Corporate Governance Pada PT. Pos Indonesia Regional I Medan
No full textThis study was conducted to determine the Implementation of the Decree of the Board
of Directors of PT Pos Indonesia (Persero) Number KD.013 / DIRUT/0320 concerning
Agenpos in the Perspective of Good Corporate Governance (GCG) at PT Pos Indonesia
Regional I Medan which is still not maximized in its development. The study was conducted
because previously there were several obstacles that occurred at Agenpos which caused
postal services to be slow and less than optimal, including operational needs that had to be
met by Agenpos themselves, a system that sometimes crashed, the elimination of ordinary
package delivery commissions from 5% to 0%, competitors around Agenpos, lack of attention
and protection from Agenpos owners and Post Office management so that it would affect the
results of services to the community. As an extension of PT Pos Indonesia, Agenpos also
implements Good Corporate Governance. This study aims to look at the Implementation of
the Decree of the Board of Directors of PT.Pos Indonesia (Persero) Number KD.013
/DIRUT/0320 concerning Agenpos in the Perspective of Good Corporate Governance (GCG)
at PT.Pos Indonesia Regional I Medan.
The research method used is descriptive research method with a qualitative approach.
Data collection techniques are carried out by means of observations and interviews related
to the development of the Agenpos program. The data obtained is then analyzed qualitatively
by reviewing all the data that has been collected which is supported by the results of
interviews with the implementation theory approach by Edward III, namely Communication,
Resources, Attitudes and Bureaucratic Structure. This research was conducted at 5 Agenpos
namely Agenpos Setiabudi Estate, Agenpos Setiabud Center, Agenpos Medan Tasbi, Agenpos
OMJ Johor and Agenpos Ngumban Surbakti.
Through this research, it can be seen that based on the Communication aspect,
namely when delivering information on Agenpos regulations, from the 5 locations studied,
there are 3 Agenpos that do not socialize to Agenpos employees so that only Agenpos owners
know the contents of Agenpos regulations and when PT Pos Indonesia checks the Agenpos
they cannot explain in detail. Then in the Resources aspect, based on this aspect of the 5
Agenpos locations studied, there is 1 Agenpos that is still lacking in the completeness of work
equipment. In addition, there are still frequent delays in package pickup and a lack of
innovation in the latest services to promote postal agents either through brochures or digital
media. Furthermore, for the Attitude aspect, in this aspect it was still found that 3 Agenpos
out of 5 Agenpos that were examined were still lacking in attention and protection from the
direct Agenpos owners, so that in carrying out their performance Agenpos was not good
because only their employees worked at Agenpos outlets and when problems occurred at
Agenpos outlets, the employees only waited for action from the Agenpos owners. Then then in
the last aspect, namely the Bureaucratic Structure aspect, based on this aspect there are still
Agenpos that only open one service, such as only online payment services. Based on the
Agenpos SOP and existing Agenpos regulations, Agenpos outlets should serve and open
postal services in the form of online payments such as e-money, electricity & water bills,
selling postal goods and sending goods packages. Agenpos is irresponsible because it does
not carry out several postal services that have been determinedSkripsi Sarjan
Implementasi Sistem Informasi Manajemen Nikah (SIMKAH) Online dalam Pelayanan Pencatatan Pernikahan di Kantor Urusan Agama Kecamatan Medan Petisah Kota Medan
No full textThe Office of Religious Affairs (KUA) is a government agency that carries out the duties and functions of the Ministry of Religion in the religious field, whose main function is to provide services to the community in the surrounding environment in terms of religious guidance and services. In the process of its service, KUA (Office of Religious Affairs) as a government agency documents all activities it carries out, including the process of registering marriages. The KUA (Religious Affairs Office) Medan Petisah Sub-district which is the object of the case study in this study has used the online SIMKAH (Marriage Management Information System) application as a marriage registration service.
This study aims to determine how the Implementation of Online Marriage Management Information System (SIMKAH) at the Office of Religious Affairs, Medan Petisah District, Medan City. The research method used is descriptive research method with a qualitative approach. Data collection techniques were carried out by interviewing, observing and recording documents related to online SIMKAH. The data obtained is then analyzed qualitatively by examining all the data that has been collected which is supported by the results of interviews with the Edward III policy implementation model theory approach which suggests that the success of a policy is influenced by the variables of communication, resources, disposition, and bureaucratic structure.
From the results of the study, it can be seen that the Implementation of the Online Marriage Management Information System (SIMKAH) at the Office of Religious Affairs (KUA) in Medan Petisah District has basically been implemented but there are still things that need to be maximized, one of which is the lack of resources and still not in accordance with the Standard Operating Procedures (SOP) that applies to the implementation of SIMKAH in KUA, Medan Petisah District.159 HalamanSkripsi Sarjan
The Effectiveness of the Livestock Assistance Program in Improving Community Welfare in Ujung Padang Village, North Labuhanbatu Regency
No full textFood security in villages is one of the programs as an effort to reduce
extreme poverty rates in villages, in addition this program aims to realize food
sufficiency in villages. Ujung Padang Village is one of the villages located in Aek
Natas District, North Labuhan Batu Regency, generally the people in this village
work as farmers and livestock breeders. Ujung Padang Village Head Regulation
Number 2 of 2024 concerning the Mechanism and Distribution of Village Food and
Animal Security Sourced from Village Funds, by budgeting 20% of the Village Fund
Ceiling to implement the food and animal security program in Ujung Padang
Village, in the form of providing assistance for pigs and goats and cattle. which is
given by the government to increase the income of the community in Ujung Padang
Village.
The research method used in this study is descriptive research with a
qualitative approach. Data collection was carried out using interview, observation,
and documentation techniques. The data obtained were analyzed qualitatively with
the program effectiveness theory approach by Budiani, including Program Target
Accuracy, Program Socialization, Program Objectives and Program Monitoring.
The results of the study indicate that the accuracy of the target of the
livestock assistance program in Ujung Padang Village is still not fully on target,
community involvement in planning is still low and the process of identifying target
recipients of livestock assistance is still not in accordance with the criteria, then
Socialization is carried out through Village Deliberations, but due to lack of
coordination, information is not conveyed evenly and there are still residents who
do not know or cannot access the livestock assistance program implemented by the
village government, for Achievement of Objectives, the implementation of the
livestock assistance program has not been achieved in accordance with the
predetermined objectives because the program implementation mechanism is often
ignored and supervision of the livestock provided is very minimal. In addition, the
lack of periodic monitoring and evaluation from the Village Government, causes
livestock deaths and hampers livestock development, in addition, the community
cannot use it properly according to the program's objectives which results in the
program not running effectively.165 PagesSkripsi Sarjan
Pengaruh Sistem Informasi Manajemen melalui Aplikasi Sipandu Medan dan Lingkungan Kerja terhadap Kinerja Pegawai di DPMPTSP Kota Medan
No full textA management information system is the use of information systems that consist of a collection of subsystems, both human and information technology applications that are integrated and collaborate with each other to process data into information to support management processes, operational activities and basic decision-making so as to achieve organizational goals. While the work environment is a state of the physical environment and non-physical environment that is able to influence employees in carrying out their duties in order to achieve organizational goals.
This study aims to determine and analyze the influence of the management information system through the SIPANDU MEDAN application and the work environment on employee performance in DPMPTSP Medan City. The research method used in this research is associative research with a quantitative approach. Data collection techniques were carried out by distributing questionnaires, observation, and literature study. The sample of this research is 37 employee respondents who use the SIPANDU MEDAN application.
From the research results, it can be seen that the management information system and work environment variables simultaneously have a significant and positive effect on employee performance. Evidenced by the value of Fcount (33,48) ˃ Ftable (3,27) and α of 0,00 ˂ 0,05. The management information system partially has a significant and positive effect on employee performance with tcount (2,294) ˃ ttable (2,032) and α of 0,03 ˂ 0,05. Work environment partially has a significant and positive effect on employee performance with tcount (2,158) ˃ ttable (2,032) and α of 0,04 ˂ 0,05.165 HalamanSkripsi Sarjan
Accountability of Online Procurement of Goods and Services at The Public Works and Spatial Planning Office of Karo Regency
No full textGovernment procurement of goods and services is a government activity to obtain goods and services from providers with the aim of providing equipment and supplies for government agencies and providing public facilities to the community. However, in its implementation, procurement activities experience irregularities in the implementation process. The Karo Regency Public Works and Spatial Planning Office received an Opinion Report from the North Sumatra Provincial Representative of the Supreme Audit Agency in 2022 regarding volume shortages on 11 construction work packages which indicated problems during the procurement process. This study aims to describe in detail the accountability of online procurement of government goods and services at the Public Works and Spatial Planning Office of Karo Regency.
The research method used in this research is descriptive research with a qualitative approach. Data collection was carried out using interview, observation, and documentation techniques. The data obtained were analyzed qualitatively using Koppel's (2005: 96) theoretical approach including five dimensions of accountability, namely transparency, liability, control, responsibility, and responsiveness.
The results of the study indicate that the accountability of the implementation of online government procurement activities at the Public Works and Spatial Planning Office of Karo Regency is not optimal because the procurement of goods and services carried out has not conducted regular field supervision when the procurement is being carried out by the provider. Although the agency has carried out its responsibilities in providing procurement information disclosure to the public, being responsive to community needs for the facilities needed, and providing sanctions for any procurement irregularities, field visits are an important part of avoiding problems of irregularities in the procurement of goods and services.158 PagesSkripsi Sarjan
Abst the Role of the Department of Water Resources and Construction Department in Developing Parks as Green Open Spaces (RTH) in Medan Cityract
No full textParks as green open spaces (RTH) have many benefits such as reducing the impact of environmental problems, beautifying the city environment, oxygen reserves, green open spaces have a good influence on residents' feelings, namely feeling peaceful and happy, away from stress, therefore green open spaces are very important for life. public. The Water Resources Department of Highways and Construction Development as an agency in the field of community development and construction development has duties and obligations in carrying out park development related to the lack of green open space in Medan City. The problems that arise are related to the role of the Bina Marga Bina Construction Water Resources Service in developing parks as RTH, there is still a lack of parks as green open space and minimal park development. Some of the roles of the Bina Marga Bina Construction Water Resources Service are the preparation of materials for carrying out reviews of park development, reforestation. , and nurseries, preparing implementation materials for preparing procedures, standards and criteria for the use and management of fields, green open spaces, recreation parks, sports fields, greening, urban forests and nurseries, preparing materials for coordinating the needs for park facilities and infrastructure, greening and nursery.
The method used is a descriptive method with a qualitative approach. In researching, researchers conducted interviews with informants from the Medan City Bina Marga and Construction Water Resources Service. Researchers also conducted interviews with the people of Medan City. Then observations, documentation and literature studies were also carried out at the Medan City Bina Marga Water Resources Service and Construction Department to answer research problems. To check the validity of the data, source triangulation techniques and techniques are used, namely comparing several sources and data collection techniques.
The findings in the research field concluded that the role of the Medan City Water Resources Department for Construction Development in the Development of Parks as Green Open Spaces in the City of Medan has done its job well, although not yet optimally because it requires time and land to develop and expand green open space which is still lacking. The department's role has been carried out properly by carrying out park maintenance, building parks, nurseries and also providing infrastructure, although the results obtained are still not satisfactory because some parks have not been managed optimally.142 PagesSkripsi Sarjan
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