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    Editorial

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    The second issue of the International Research E-Journal in Business and Economics features business research in management. Five articles deal with the management of tourism business. Three out of five articles examined and described the issues of management and two articles dealt with issues in the banking industry with topics on relationship marketing and service quality

    Editorial

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    The Editorial Team presents the 2nd issue of Volume 11 of the ABAC ODI Journal Vision. Action. Outcome. This issue has 20 articles from authors whose publications provide valuable and quality knowledge sharing on topics and processes.  The articles used various research designs such as quantitative research, mixed method and qualitative research, and action research on topics related to organization development and management, hotel and tourism management, educational leadership and management, technology and teaching processes, technology education management, change management and  sustainability of teams and organizations. The studies represent a myriad of organizational contexts from several countries. It is our hope that the published articles will contribute valuable new knowledge in terms of innovative insights and applied learning experiences. We appreciate the authors who have published this journal issue  . We also  extend our gratitude to the Editorial Advisory Board, Editorial Board, and the Editorial Team together with all our experts who serve as peer reviewers for their  continuous support and engagement in ensuring that this journal continues to develop as an  international  knowledge sharing   hub of  scholarly contributions of researchers on academic information ,inquiry ,  research ,  updates  and   best practices in the multi-disciplinary  field organization development, management , leadership and related social and human sciences.  &nbsp

    Editorial

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    Editorial Asst. Prof. Dr. Maria Socorro C L Fernando Editor-in Chief   We are presenting to you this 2nd  issue of the Volume 10 of the ABAC ODI Journal Vision. Action. Outcome. This issue has 26 articles from authors whose publications provide valuable and quality knowledge sharing on topics and processes.  The articles used various research designs such as quantitative research, model building, mixed method and qualitative research, and action research on topics related to organization development, education, educational leadership management, teaching and learning processes, change management in governance, and sustainability of teams and organizations. It is our hope that this issue of our journal add value to the body of knowledge in the various disciplines because the contributing authors’ works present an array of research methods, finding and conclusions that benefit future research and whose conclusions and recommendations are useful to teams and organization as applied learning for continuous improvement.   We appreciate all the authors who have published their research in the ABAC ODI Journal Vision. Action. Outcome.   We also thank our Editorial Advisory Board, Editorial Board, and the Editorial Team with all our experts who serve as peer reviewers for the continuous support and engagement .   Thank you very much

    Going Beyond Counting First Authors in Author Co-citation Analysis

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    The present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed

    Variations on the Author

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    “Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship

    Appropriate Similarity Measures for Author Cocitation Analysis

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    We provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis

    Improving Service Quality of the Restaurant Staff: A Case Study of Deutsches Eck Pub & Restaurant

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    This study focused on improving the service quality of the restaurant staff in terms of communication, assurance and responsiveness at Deutsches Eck pub and restaurant. The researcher conducted the survey of the restaurant service by using questionnaires with 35 selected customers and conducted the interviews with two managements in the Pre-ODI and Post-ODI phases. Interview data was used as qualitative data. Mean and frequency were used as the quantitative data from the questionnaire. Paired Sample T – Test was used to determine the initial impact of ODI in improving the service quality in terms of communication, assurance and responsiveness. After the implementation of the OD interventions to 14 service staffs, those activities were found to be effective. The customers were more satisfied with their expected service in the restaurant. There was significant difference between the Pre and the Post ODI on communication, assurance and responsiveness. Thus, the continuous development is leading the restaurant service to go beyond customer’s expectation

    Dispelling the Myths Behind First-author Citation Counts

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    We conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more sophisticated methods

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