1,720,956 research outputs found
The Relationship between Transformational Leadership and Customer-Oriented Boundary-Spanning Behaviours: Examining the Role of Compassion
No full textThe role of supply chain management practices in building successful logistics partnerships: a Mexican study
No full textPast research on international logistics partnerships has focused primarily on the extent to which behavioural characteristics of partnering businesses (including levels of trust and commitment) and external environmental factors (including economic and political factors) are important in deciding the success or not of these types of business relationships.
Recent articles from the field of supply chain management have, however, suggested that it is also important to consider the extent to which integration of business processes across partnering businesses (called component integration) influences the ultimate success or not of these relationships.
Thus the aims of this research were two-fold, namely; to develop an integrated framework of the logistics partnering process that combined both behavioural characteristics and component integration dimensions, and to use this framework as the basis for assessing the extent to which these elements were instrumental in affecting perceived partnership quality and success; and secondly to assess the moderating impact of external environmental factors on the perceived quality and success of these relationships.
In order to achieve these objectives, behavioural characteristics pertaining to logistics partnerships, elements of component integration and relevant moderating variables in the external environment were identified from a cross-disciplinary review of the relevant management, marketing and supply chain management literatures. Altogether, five behavioural characteristics of partnerships, seven elements of component integration and the most important external environmental factors were explicated.
It was hypothesised that the degree of supply chain management component integration mediated the relationship between behavioural characteristics of partnerships and the perceived quality and success of these partnerships, and that external environmental factors moderated the strength of the relationship between component integration and perceived quality and success. Altogether a series of seven hypotheses were posited in order to test the significance or not of the proposed relational structure of the model constructs.
Qualitative empirical research was conducted to test these seven hypotheses, and a mail survey questionnaire was developed, utilising measures based on past empirical research referenced in the relevant literature. A total of forty-three international partnerships, based in Mexico City, participated in this study. The proposed hypotheses were tested using correlation analysis and multiple regression analysis (including moderated regression analysis).
In the event, none of the seven hypotheses were supported by the data.
Theoretical and methodological implications arising from these findings were discussed, and recommendations for best practice given. These included the suggestion that managers formally measure the level of supply chain management practice in their organisations, using the component integration framework presented in this research study. Whilst it is obviously useful for managers to understand the overall degree to which their existing logistics practices conform to ideal practice, it may well be that the component integration framework presented here could help identify specific areas where improvements in practice can be made. Potential limitations to this research were also outlined, and avenues for future study, in this area highlighted
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
The effect of salesperson stereotype activation on consumer emotional profiles and cognition
No full textThis study examines stereotypes of salespeople and their impact on consumer emotional responses and information processing in the UK. After a brief theoretical review, the authors present an experiments research design utilizing empirically-developed salesperson profiles in three scenarios. The results indicate that, while stereotype activation appears to result in significantly difference motional profiles in consumers than non-stereotypical encounters, this appears to have little impact on consumer cognition in the UK environment. Some possible reasons for these results are advanced. Finally, managerial and theoretical implications are discussed, and directions for future research proffered
The role of emotional labour and role stress on burnout and psychological strain in high contact service employees
No full textThis study examines the relationships between job demands (in the form of role stressors and emotional management) and employee burnout amongst high contact service employees.\ud
Employees in customer facing roles are frequently required to manage overwhelming, conflicting or ambiguous demands, which they may feel ill-equipped to handle. Simultaneously, they must manage the emotions they display towards customers, suppressing some, and expressing others, be they genuine or contrived. If the in-role effort required of employees exceeds their inherent capacity to cope, burnout may result. Burnout, in turn, can have serious detrimental consequences for the psychological well being of employees. We find that both emotional management and role stressors impact burnout. We also confirm that burnout predicts psychological strain. In line with the Job Demands and Resources Model, we examine the mitigating impact of perceived support on these relationships but do not find a significant mitigating impact
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
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