194 research outputs found
Replication Data and Materials to Coproduction of Core and Complementary Tasks in Times of Service Decline: Experimental Evidence
No full textReplication Data and Materials to Coproduction of Core and Complementary Tasks in Times of Service Decline: Experimental Evidenc
Control of Power Factor Correcting Boost Converter Supplying an Inverter for an Asynchronus Motor
No full textPublic Service Users’ Responses to Performance Feedback
Full text linkOffentlige services er i dag kendetegnet ved omfattende resultatmåling, og en stor andel af disse resultatmålinger gøres tilgængelig for den brede offentlighed for at fremme borgernes frie valg, konkurrence og ansvarligholdelse. Servicebrugerne forventes at spille en nøglerolle i den henseende, da resultatinformation kan informere bl.a. til- og fravalg af services og voice. På trods af årtiers forskning i effekterne af resultatinformation i den brede befolkning, ved vi dog kun meget lidt om, hvordan resultatinformation påvirker faktiske servicebrugere. Dette er uhensigtsmæssigt, da brugere kan reagere anderledes på resultatinformation på grund af deres eksisterende viden og personlige interesse i resultaterne i en given servicekontekst.For at fremme vores viden om effekterne af resultatmåling i den offentlige sektor undersøger denne ph.d.-afhandling derfor, hvordan resultatinformation påvirker brugeres virkelighedsopfattelser, deres evalueringer af offentlige services samt deres intenderede adfærd. Først undersøges det, i hvilken udstrækning brugeres følelse af tilknytning med deres serviceudbyder giver brugere bias i deres virkelighedsopfattelse. Dernæst undersøges effekter af resultatinformation på en række klassiske typer reaktioner på resultatinformation i form af bl.a. tilfredshed, voice og exit. Til sidst undersøges det, i hvilken udstrækning resultatinformation påvirker brugeres villighed til samproduktion (coproduction), som er en type reaktion der i vid udstrækning er blevet overset i den eksisterende litteratur.Afhandlingens resultater indikerer, at en stærk tilknytning til serviceudbyderen ikke hæmmer brugeres evne til at danne en nøjagtig opfattelse af virkeligheden igennem resultatinformation. Dog finder afhandlingen, at resultatinformation kun giver anledning til en lille eller ingen effekt på brugeres evalueringer af services samt deres intenderede exit og voice. I stedet antyder afhandlingens resultater, at resultatinformation påvirker brugeres villighed til at samproducere. Fundene har en række implikationer for både resultatlighed og ansvarligholdelse i relation til resultatmåling i den offentlige sektor, og afhandlingens resultater antyder, at utilsigtede strategiske reaktioner på resultatinformation kan være en større anledning til bekymring end bias.Today, unprecedented amounts of performance feedback are produced and disclosedabout public services in efforts to promote choice, competition, and accountability.Public service users are expected to play an instrumental role in these efforts sinceperformance feedback can inform consequential behaviours like exit and voice. However, despite decades of research on effects of performance feedback among citizensin general, less is known about how performance feedback affects actual public service users. This is an unfortunate omission since the service users may differ in theirresponses to performance feedback due to their prior knowledge, their personal interests in service outcomes.To advance our understanding of performance disclosure, this dissertation examines how performance feedback affects service users' belief formation, evaluations ofservice performance and behavioural intentions. First, the dissertation studies the extent to which public service users’ belief formation is hampered by self-serving biasfrom attachment to their provider. Next, the effects of feedback are studied on canonical downstream outcomes like satisfaction and intentions to voice and exit. Finally,the dissertation examines the effects of performance feedback on service users' willingness to coproduce, which is a type of response that has been largely overlooked byexisting research.The results of the dissertation indicate that service users are able to form correctbeliefs from performance feedback and are unhampered by self-serving biases. However, the dissertation also finds that performance feedback only generates small or noeffects on downstream evaluations of service and intentions to exit and voice. Instead,the results indicate, that service users' willingness to coproduce changes in responseto performance feedback. These results have implications for both equity and accountability in response to performance disclosure, and they indicate that unintended butstrategic responses may be a bigger cause for concern than biased information processing
Public Service Users’ Motivated Reasoning about Performance Information: Evidence from a Survey in the Field Experiment with School Users
No full textPublic Service Users’ Motivated Reasoning about Performance Information: Evidence from a Survey in the Field Experiment with School Users
No full textThis study examines whether public service users engage in motivated reasoning when learning from performance information about their service provider and if such a tendency is driven by users' identification with the service provider
The Global Organic Food Market and Transformation: Deductive Definition of Empiric Indicators, The Demand Explanation, The Institutional Explanation & Comparative Country Report: Denmark versus Sweden:Research Report no. 2
No full textThe present study is part of the project “Public Policies and Demand for Organic Food: An International Comparison of Policy Effects and Policy Determinants” (COP). It is carried out in WP II that concerns the supply-side policies and demand. In the WP it has been an initial task to formulate a theoretical approach as the conceptual framework to be used in comparative studies. The present study represents the first contribution to apply the conceptual framework in an empirical context and here it is the evolution of the organic sectors in Denmark and Sweden that are compared. The study is searching for indicators to explain which factors can explain increase in organic foods production and consumption. It reaches the conclusion that the picture concerning the demand side is very blurred and that it is impossible to reveal which elements are crucial. However, the study also concludes that institutional design and set up seem to be rather crucial for the evolution of the organic sector. I wish to thank Lennart Larsson and especially Peter Einarsson from the Swedish organisation for organic farmers, Ekologiska Lantbrukarna, for their willingness to provide the project with insights. However, the responsible for the research report is the author. The report is written by Ole Horn Rasmussen that for four month has been attached to the WP as research assistant. Aalborg in December 2007-12-21, Jan Holm Ingemann, head of WP II</p
Failures and Defects in the Execution Phase
No full textThis Master Thesis is made by Ilzan Alilovic, who is studying Civil Engineering – Management in the Building Industry, at Aalborg University. The Thesis is named “Failures and Defects in the Danish Building Industry”, and it deals with the failures and defects that are showing in the execution phase of a building process.The Master Thesis consists of 5 main parts. The first part is a description of the Danish Building Industry. In this part the economic benefits of having such a strong Industry in the Danish society are described.The next part consists of multiple definitions upon the terms “failure” and “defect”, and how they are viewed upon in the Danish Building Industry. The third part are then a description of the current situation according to failures and defects in the Danish Building Industry. Multiple reliable sources are used to find out exactly how the current situation is. Based on the research of this topic, it can be concluded that Denmark as a country has never had so many failures and defects in their buildings as they do nowadays. This led to the projects problem statement which is: “What are the main reason/-s that the number of defects and failures in the Danish society are so high today?”This question has tried to be answered, by analyzing 5 different points, which the author believed had the most to do with the problem statement. These 5 points are:1) Subcontractors2) Quality assurance3) Schedule Plans4) Building owner and users5) Poor project materialAt the end of this Master Theses it was further discussed how to reduce the number of defects and failures in the Danish Building Industry. Simple steps were thought of and commented upon. These steps are not there to eliminate failures and defects in the building industry completely but should more likely be viewed as a steppingstone into a future with less defects and better-quality buildings. After the discussion a part was written on ideas how to do further studies, with this topic. The author recommended that one can try to look further from the execution phase, for example the project phase. Another recommendation was that one could try to be assigned to a specific building project. Here it would be possible to go around and note down the number of defects and failures, and after that data could be extracted and used to further make more in-depth going analysis on the issue.This Master Thesis is made by Ilzan Alilovic, who is studying Civil Engineering – Management in the Building Industry, at Aalborg University. The Thesis is named “Failures and Defects in the Danish Building Industry”, and it deals with the failures and defects that are showing in the execution phase of a building process.The Master Thesis consists of 5 main parts. The first part is a description of the Danish Building Industry. In this part the economic benefits of having such a strong Industry in the Danish society are described.The next part consists of multiple definitions upon the terms “failure” and “defect”, and how they are viewed upon in the Danish Building Industry. The third part are then a description of the current situation according to failures and defects in the Danish Building Industry. Multiple reliable sources are used to find out exactly how the current situation is. Based on the research of this topic, it can be concluded that Denmark as a country has never had so many failures and defects in their buildings as they do nowadays. This led to the projects problem statement which is: “What are the main reason/-s that the number of defects and failures in the Danish society are so high today?”This question has tried to be answered, by analyzing 5 different points, which the author believed had the most to do with the problem statement. These 5 points are:1) Subcontractors2) Quality assurance3) Schedule Plans4) Building owner and users5) Poor project materialAt the end of this Master Theses it was further discussed how to reduce the number of defects and failures in the Danish Building Industry. Simple steps were thought of and commented upon. These steps are not there to eliminate failures and defects in the building industry completely but should more likely be viewed as a steppingstone into a future with less defects and better-quality buildings. After the discussion a part was written on ideas how to do further studies, with this topic. The author recommended that one can try to look further from the execution phase, for example the project phase. Another recommendation was that one could try to be assigned to a specific building project. Here it would be possible to go around and note down the number of defects and failures, and after that data could be extracted and used to further make more in-depth going analysis on the issue
Does performance disclosure affect user satisfaction, voice, and exit?:Experimental evidence from service users
Full text linkAn emerging literature in behavioral public administration shows that performance information affects the perceptions and choices of citizens vis-a-vis public services and programs. Methodologically, a significant share of these studies relies on hypothetical scenario experiments, or they focus on citizen assessments of broader government entities that citizens have little or no direct interaction with or personal information about. Yet, among actual service users, performance data is only one among many sources of information, potentially limiting its influence. Service users might also engage in motivated reasoning, for instance, by questioning the validity and relevance of inconvenient information about service providers they are otherwise happy with, or whom they are responsible for choosing. In this study, we conducted a survey experiment in the field, offering true performance data to service users, namely parents with children in public schools. We consistently find little or no evidence that performance information affects user satisfaction, intended voice and exit behaviors, incumbency voting, or goal prioritization. These findings question the feasibility of using performance information disclosure to affect the judgments and choices of service users, with potentially important downstream effects on the incentives facing public service providers
Open materials for: Does performance disclosure affect user satisfaction, voice, and exit? Experimental evidence from service users
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Does Performance Disclosure Affect User Satisfaction, Voice, and Exit? Survey-experimental Evidence From Actual Service Users
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