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ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN PEREKRUTAN KRU KAPAL DI PT. AMAS ISCINDO UTAMA
Get PDFABSTRAKSI
Pramesti, Dasih. 2024. “Analisis Kepuasan Pelanggan Terhadap Pelayanan
Perekrutan Kru Kapal Di PT. Amas Iscindo Utama”. Skripsi Program
Diploma IV, Program Studi Tatalaksana Angkutan Laut dan Kepelabuhan,
Politeknik Ilmu Pelayaran Semarang, Pembimbing I: Retno Hariyanti,
S.Pd.,M.M., Pembimbing II: Fitri Zuhriyah, S.Psi., M.Sc.
Dengan jumlah pelaut yang meningkat, persaingan dunia usaha
pelayaran semakin memiliki kualifikasi yang ketat saat perekrutan sumber daya
manusia terutama kru kapal. Selama perekrutan berlangsung PT. Amas Iscindo
Utama mengalami handling complain yang terlambat, bahwa perusahaan
mendapatkan info keterlambatan dari beberapa pihak terkait. Maka, perusahaan
harus memberikan pelayanan jasa yang memuaskan bagi pelanggan (kru kapal).
Sesuai dengan tujuan perusahaan yaitu menjadi crewing division terbaik di
Indonesia dengan meningkatkan kualitas layanan, kompetensi kru kapal dan
kepuasan kepada principle/shipowner. Tujuan yang hendak dicapai dalam
penelitian ini adalah mengetahui alur perekrutan kru kapal, mengevaluasi
penilaian kepuasan pelanggan terhadap pelayanan yang diberikan, serta dampak
kepuasan pelanggan terhadap pelayanan perekrutan kru kapal di PT. Amas Iscindo
Utama.
Penelitian ini menggunakan metode kuantitatif dengan pendekatan
deskriptif. Teknik pengumpulan data yang digunakan yaitu kuesioner. Teknik
analisis data yang digunakan yaitu analisis regresi linear sederhana, dengan teknik
penarikan sampel menggunakan rumus slovin dengan hasil sebanyak 68 orang
pelanggan (kru kapal).
Berdasarkan hasil uji, pelayanan perekrutan kru kapal berpengaruh
positif terhadap kepuasan pelanggan di PT. Amas Iscindo Utama. Hasil penelitian
menunjukkan bahwa alur perekrutan kru kapal yang dilakukan oleh PT. Amas
Iscindo Utama telah sesuai dengan kebijakan yang telah diterapkan. Hasil analisis
menunjukkan bahwa pelayanan memiliki pengaruh signifikan terhadap kepuasan
pelanggan, dapat diartikan bahwa pengaruh pelayanan meningkat maka kepuasan
pelanggan di PT. Amas Iscindo Utama akan mengalami peningkatan. Hal ini
mebuktikan bahwa semakin tinggi nilai kepuasan pelanggan, maka menunjukkan
pelayanan yang diberikan oleh petugas pelayanan perekrutan kru kapal
memberikan pelayanan yang terbaik
ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN PEREKRUTAN KRU KAPAL DI PT. AMAS ISCINDO UTAMA
No full textSelama perekrutan berlangsung PT. Amas Iscindo
Utama mengalami handling complain bahwa perusahaan
mendapatkan info keterlambatan dari beberapa pihak
terkait. Maka, perusahaan harus memberikan pelayanan
jasa yang memuaskan bagi kru kapal. Tujuan yang hendak
dicapai dalam penelitian ini adalah mengetahui alur
perekrutan kru kapal, mengevaluasi penilaian kepuasan
pelanggan terhadap pelayanan yang diberikan, serta dampak
kepuasan pelanggan terhadap pelayanan perekrutan kru
kapal di PT. Amas Iscindo Utama.
Penelitian ini menggunakan metode kuantitatif
pendekatan deskriptif dengan pengumpulan data dalam
bentuk kuesioner. Teknik analisis data yang digunakan yaitu
analisis regresi linear sederhana, dengan teknik penarikan
sampel menggunakan rumus slovin sebanyak 68 orang.
Berdasarkan hasil uji, pelayanan perekrutan kru kapal
berpengaruh positif terhadap kepuasan pelanggan di PT.
Amas Iscindo Utama menunjukkan bahwa alur perekrutan
kru kapal yang dilakukan telah sesuai dengan kebijakan yang
telah diterapkan. Hal ini membuktikan bahwa semakin tinggi
nilai kepuasan pelanggan, maka pelayanan yang diberikan
merupakan pelayanan yang terbaik
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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