1,721,008 research outputs found
Tackling the Information Overload Using Automated Content Analysis for Crisis Communication Research
Get PDFThe authors provide an overview of the growing amount of research in the field of crisis communication conducted with automated content analysis. They show which particular set of methods is applied, which research interests are pursued, and then structure the existing research according to the four primary areas of crisis communication: organizational crises, public health crises, disasters, and political crises. In addition to the potential benefits of automated content analysis, the authors discuss two major problems of the method: missing analytical depth and insufficient validity. They argue that manual labor is still crucial for validating, analyzing, and making sense of data using computational methods. Vogler and Meissner recommend combining automated approaches with quantitative and qualitative manual content analyses, which seems a promising direction for further research in the field of crisis communication
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
'Say it like you mean it' : an exploration of how members of the public perceive audiovisual crisis responses
No full textSchoofs et al. address the critical topic of empathy in crisis communication. The chapter centers on a qualitative study that adds to their growing research program on empathy. Schoofs et al. begin with the premise that in order to repair a reputation, established crisis communication strategies must be put into practice in the right way. This position reflects a growing concern in crisis communication literature for how crisis responses are operationalized. See Chapter 24 by Fannes and Claeys and Chapter 29 by Tachkova for related discussions of how crisis response strategies are crafted. Schoofs et al. posit that the degree to which crisis responses stimulate reputation repair is associated with perceptions of sincerity. The public needs to feel that the speaker genuinely empathizes with those affected by the crisis in order to be able to forgive. The study found empathy to be critical in facilitating positive reputational outcomes from crisis responses. At the same time, the organization should show competence in handling the crisis. Empathy will not compensate for an incompetent crisis response.
Through focus group discussions in which members of the public discuss audiovisual crisis responses, this study explored which aspects of crisis communication that received much prior attention actually matter in shaping public perceptions and in what ways. The findings align with evidence-based guidelines in the sense that apologies, emotions, and nonverbal behaviors are important in shaping public perceptions. However, simply applying recommended strategies may not be enough to repair reputations. Crisis communication strategies must be put to practice in such a way that shows empathy for victims, while the speaker appears both competent and sincere
The impact of language abstraction on the effectiveness of information strategies during a product-harm crisis
No full textFannes and Claeys explore the important role language abstraction plays in the effectiveness of crisis information. The chapter is an important step that helps refine our understanding of how we “operationalize” crisis response strategies – construct the actual crisis response. The chapter uses a product-harm crisis and explores the nature of the product recall through an experiment. Fannes and Claeys compare concrete and abstract language use in the recall message. A product recall containing concrete language results in less reputational damage than a product recall containing abstract language. They argue the difference between concrete and abstract language use is due to an increase of message comprehensibility and source trustworthiness. Concrete language in a product recall results in more reputation repair than abstract language, irrespective of the type of crisis information. The study provides valuable advice for crisis managers seeking to maximize the reputational protection value of the crisis response
The benefits and pitfalls of stealing thunder
No full textStealing thunder has emerged as an essential line of crisis communication research for both crisis managers and crisis researchers. Claeys provides a comprehensive overview of prior research on the stealing thunder effect and its theoretical explanations. Claeys reports that the findings consistently show that self-disclosing a crisis results in less reputational damage than responding to third-party revelations. Claeys notes that while stealing thunder is effective and seems straightforward, simply disclosing anything regarding an ongoing crisis will not do the trick. Claeys discusses the right and wrong ways to steal thunder. This chapter is a valuable resource for future crisis researchers exploring stealing thunder
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
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