198,596 research outputs found
Mémoire de M. Claeys sur les sculptures Chames découvertes dans le Sud-Annam
No full textPelliot Paul. Mémoire de M. Claeys sur les sculptures Chames découvertes dans le Sud-Annam. In: Comptes rendus des séances de l'Académie des Inscriptions et Belles-Lettres, 78ᵉ année, N. 4, 1934. pp. 307-308
Rossi Landi (Guy), La drôle de guerre. La vie politique en France ; 2 septembre 1939-10 mai 1940
No full textClaeys-Van-Haegendoren M. Rossi Landi (Guy), La drôle de guerre. La vie politique en France ; 2 septembre 1939-10 mai 1940. In: Revue belge de philologie et d'histoire, tome 50, fasc. 1, 1972. Langues et littératures modernes — Moderne taal- en letterkunde. pp. 151-155
Uit het archief van Frans Van Cauwelaert. Gedenkschriften over Vlaamse Beweging en Belgisch Politiek 1895-1918. Inleiding en aantekeningen door Reginald de Schrijver
No full textClaeys-Van-Haegendoren M. Uit het archief van Frans Van Cauwelaert. Gedenkschriften over Vlaamse Beweging en Belgisch Politiek 1895-1918. Inleiding en aantekeningen door Reginald de Schrijver. In: Revue belge de philologie et d'histoire, tome 50, fasc. 1, 1972. Langues et littératures modernes — Moderne taal- en letterkunde. pp. 148-151
Primary structure and functional expression of the mouse and frog α-subunit of the gastric H<sup>+</sup>-K<sup>+</sup>-ATPase
No full text Pages C1207-C1214: Paul M. Mathews, Dirk Claeys, Frédéric Jaisser, Käthi Geering, Jean-Daniel Horisberger, Jean-Pierre Kraehenbuhl, and Bernard C. Rossier. “Primary structure and functional expression of the mouse and frog agr-subunit of the gastric H+-K+-ATPase.” Page C1214: the following sentence was inadvertently omitted from the acknowledgments: Paul M. Mathews and Dirk Claeys contributed equally to this study. </jats:p
The organizational voice : the role of vocal cues in times of crisis
No full textEvery organization is vulnerable to crises, which are unexpected events that have a large impact on an organization's operations, and which have negative consequences for the organization (Coombs, 2015). One of the most important consequences of a crisis is reputation damage (Avery, Lariscy, Kim, & Hocke, 2010). In order to limit the negative consequences of a crisis, crisis communication is crucial, because research has shown that crisis communication influences the perception of the crisis and the organization (Coombs, 2007). Most research on the impact of crisis communication has focused on the content of crisis communication, such as the impact of crisis response strategies on organizational reputation (Avery et al., 2010; Kim, Avery, & Lariscy, 2011).
However, people often receive news about organizations through audiovisual media, such as television or videos on the internet (Coombs & Holladay, 2009; Veil, Buehner, & Palenchar, 2011). Moreover, organizations increasingly use social media for crisis communication, which often contain video messages (Schultz, Utz, & Göritz, 2011; Utz, Schultz, & Glocka, 2013). Those audiovisual messages contain not only verbal cues, but also nonverbal cues (e.g., voice pitch, hand gestures) (Coombs & Holladay, 2009). Research from social psychology and interpersonal communication has repeatedly shown that nonverbal cues affects the perception of a speaker and the attitudes and behavior of a listener (e.g., Tigue, Borak, O'Connor, Schandl, & Feinberg, 2012).
Despite this potential importance of nonverbal communication for spokespersons in times of crisis, nonverbal cues have received little attention in the context of crisis communication. A few studies have examined the effects of visual cues in crisis communication, such as a spokesperson's race, facial features, or the use of powerful gestures (e.g., Claeys & Cauberghe, 2014; Gorn, Jiang, & Johar, 2008; Hong & Len-Riós, 2015). Research on vocal cues in crisis communication is limited to one study that examined the impact of one vocal cue (voice pitch) on the perceptions of a spokesperson (Claeys & Cauberghe, 2014). This study showed that a spokesperson's voice indeed has an impact on the perception of a spokesperson in times of crisis.
However, research on the impact of voice pitch on the evaluation of an organization and on consumers' behavioral intentions is nonexistent. Moreover, social psychology research indicates that several other cues (e.g., speech rate) have effects that could be relevant in crisis communication as well (e.g., credibility) (cf. Peterson, Cannito, & Brown, 1995). Also, the voice plays an important role in conveying emotions (Murray & Arnott, 1993). Researchers have recognized the importance of emotions in crisis communication (Claeys, Cauberghe, & Leysen, 2013; van der Meer & Verhoeven, 2014), but the impact of emotions in the voice has not been addressed. Furthermore, in audiovisual crisis communication, visual and vocal cues occur simultaneously, but their interaction has also not been addressed in crisis communication research.
Therefore, this research project wants to thoroughly examine the impact of the voice in crisis communication, in order to provide insights into how managers and spokespersons can use their voice effectively in times of crisis.
Avery, E. J., Lariscy, R. W., Kim, S., & Hocke, T. (2010). A quantitative review of crisis communication research in public relations from 1991 to 2009. Public Relations Review, 36(2), 190-192.
Claeys, A. S., & Cauberghe, V. (2014). Keeping control: The importance of nonverbal expressions of power by organizational spokespersons in times of crisis. Journal of Communication, 64(6), 1160-1180.
Claeys, A.-S., Cauberghe, V., & Leysen, J. (2013). Implications of stealing thunder for the impact of expressing emotions in organizational crisis communication. Journal of Applied Communication Research, 41(3), 293-308.
Coombs, W. T. (2007). Protecting organization reputations during a crisis: the development and application of situational crisis communication theory. Corporate Reputation Review, 10(3), 163-176.
Coombs, W. T. (2015). Ongoing crisis communication: planning, managing, and responding. Thousand Oaks, California: SAGE.
Coombs, W. T., & Holladay, S. J. (2009). Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions. Public Relations Review, 35(1), 1-6.
Gorn, G., Jiang, Y., & Johar, G. V. (2008). Babyfaces, trait inferences, and company evaluations in a public relations crisis. Journal of Consumer Research, 35(1), 36-49.
Hong, S., & Len-Riós, M. E. (2015). Does race matter? Implicit and explicit measures of the effect of the PR spokesman's race on evaluations of spokesman source credibility and perceptions of a PR crisis' severity. Journal of Public Relations Research, 27(1), 63-80.
Kim, S., Avery, E. J., & Lariscy, R. W. (2009). Are crisis communicators practicing what we preach? An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009. Public Relations Review, 35(4), 446-448.
Murray, I. R., & Arnott, J. L. (1993). Toward the simulation of emotion in synthetic speech: A review of the literature on human vocal emotion. Journal of the Acoustical Society of America, 93(2), 1097-1108. doi:10.1121/1.405558
Peterson, R. A., Cannito, M. P., & Brown, S.P. (1995). An exploratory investigation of voice characteristics and selling effectiveness. Journal of Personal Selling & Sales Management, 15(1), 1-15.
Schultz, F., Utz, S., & Göritz, A. (2011). Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media. Public Relations Review, 37(1), 20-27.
Tigue, C. C., Borak, D. J., O'Connor, J. J. M., Schandl, C., & Feinberg, D. R. (2012). Voice pitch influences voting behavior. Evolution and Human Behavior, 33(3), 210-216.
Utz, S., Schultz, F., & Glocka, S. (2013). Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster. Public Relations Review, 39(1), 40-46.
Van der Meer, T. G. L. A., & Verhoeven, J. W. M. (2014). Emotional crisis communication. Public Relations Review, 40(3), 526-536.
Veil, S. R., Buehner, T., & Palenchar, M. J. (2011). A work-in-process literature review : Incorporating social media in risk and crisis communication. Journal of Contingencies and Crisis Management, 19(2), 110-122.status: Publishe
Mistaking publics. A challenge for environmental governance
No full textThe chapter reflects on recent trends in environmental governance, focusing on a type of paradox. New policy instruments appear to be creating stronger links between policy makers and addressees, policy formulation and implementation, strengthening the role of the public. Yet looking closer, their rationale seems at odds with such a goal or outcome. Regulatory arrangements may mistake the public they play a role in building, failing to address the latter’s actual interests and concerns.
This argument is developed through exploring the notion of public, looking at the conditions of use of environmental resources, examining the controversy over the latest generation of governance arrangements, elaborating on the latter’s logic and briefly reflecting on alternative directions
Innovation and performance of European banks adopting Internet
No full textEbanking has been a bit of a fad. Virtual banks were believed to challenge traditional banks.
The burst of the internet bubble brought down this first generation of internet banks.
Traditional branch banks have gone online since. Existing banks started to buy up some failed
internet banks; some have set up an internet bank of their own. It seems this second
generation of online banks performs better (DeYoung et al., 2007). However, other traditional
banks have started to complement branch banking with simpler online facilities, like an
internet portal. We examine the reasons for banking groups to either own an internet bank or
provide an internet portal. On a panel of the 60 largest EU banking groups over the period
1995-2005, we find that banks with a heavy cost structure and a large market share in client
deposits and noninterest activities are more likely to introduce internet banking.
Concentration in the banking market favours adoption of internet banking although in some
markets, like France or Italy, M&A have been an easy way to acquire small internet banks.
There is little evidence of economies of scope in ICT development. The performance of the
banking groups with an internet bank is poor. It has mainly created additional costs (although
labour costs have been cut) but so far, little return
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