222,649 research outputs found
Dr. C. A. Call and Office Staff
No full textC. A. Call operated a chiropractic clinic at 750 E. McDowell in Phoenix
Lean six sigma in a call centre : a case study
No full textThis paper, a case study, aims to illustrate the application of lean six sigma in a call centre of a service industry corporation. The study draws on process information and primary data from a real project. The study describes improvements in the operation of the call centre attributable to lean six sigma: increase in first-call resolution ratio, reduction in operator turnover and streamlining of processes. The introduction of lean six sigma into the call centre daily operations' management may have organizational benefits. Although lean six sigma has been extremely successful in the last two decades in the manufacturing sector, its applicability to the service sector has been a controversial topic. This study illustrates its application to a fast-growing area of the service sector, assisting companies in identifying areas of development for their call centres
Authoring a Web‐enhanced interface for a new language‐learning environment
No full textThis paper presents conceptual considerations underpinning a design process set up to develop an applicable and usable interface as well as defining parameters for a new and versatile Computer Assisted Language Learning (CALL) environment. Based on a multidisciplinary expertise combining Human Computer Interaction (HCI), Web‐based Java programming, CALL authoring and language teaching expertise, it strives to generate new CALL‐enhanced curriculum developments in language learning. The originality of the approach rests on its design rationale established on the strength of previously identified student requirements and authoring needs identifying inherent design weaknesses and interactive limitations of existing hypermedia CALL applications (Hémard, 1998). At the student level, the emphasis is placed on three important design decisions related to the design of the interface, student interaction and usability. Thus, particular attention is given to design considerations focusing on the need to (a) develop a readily recognizable, professionally robust and intuitive interface, (b) provide a student‐controlled navigational space based on a mixed learning environment approach, and (c) promote a flexible, network‐based, access mode reconciling classroom with open access exploitations. At the author level, design considerations are essentially orientated towards adaptability and flexibility with the integration of authoring facilities, requiring no specific authoring skills, to cater for and support the need for a flexible approach adaptable to specific language‐learning environments. This paper elaborates on these conceptual considerations within the design process with particular emphasis on the adopted principled methodology and resulting design decisions and solutions
Non-song social call bouts of migrating humpback whales
No full textThis work was funded by the E&P Sound and Marine Life Joint Industry Programme (JIP), managed by the International Association of Oil and Gas Producers (OGP), the U.S. Bureau of Ocean Energy Management (BOEM), and the U.S. Office of Naval Research (ONR) with additional in-kind support from the Australian Defence Science and Technology Organisation.The use of stereotyped calls within structured bouts has been described for a number of species and may increase the information potential of call repertoires. Humpback whales produce a repertoire of social calls, although little is known about the complexity or function of these calls. In this study, digital acoustic tag recordings were used to investigate social call use within bouts, the use of bouts across different social contexts, and whether particular call type combinations were favored. Call order within bouts was investigated using call transition frequencies and information theory techni- ques. Call bouts were defined through analysis of inter-call intervals, as any calls within 3.9 s of each other. Bouts were produced significantly more when new whales joined a group compared to groups that did not change membership, and in groups containing multiple adults escorting a female and calf compared to adult only groups. Although social calls tended to be produced in bouts, there were few repeated bout types. However, the order in which most call types were produced within bouts was non-random and dependent on the preceding call type. These bouts appear to be at least partially governed by rules for how individual components are combined.Peer reviewe
A connection-level call admission control using genetic algorithm for MultiClass multimedia services in wireless networks
No full textCall admission control in a wireless cell in a personal communication system (PCS) can be modeled as an M/M/C/C queuing system with m classes of users. Semi-Markov Decision Process (SMDP) can be used to optimize channel utilization with upper bounds on handoff blocking probabilities as Quality of Service constraints. However, this method is too time-consuming and therefore it fails when state space and action space are large. In this paper, we apply a genetic algorithm approach to address the situation when the SMDP approach fails. We code call admission control decisions as binary strings, where a value of “1” in the position i (i=1,…m) of a decision string stands for the decision of accepting a call in class-i; a value of “0” in the position i of the decision string stands for the decision of rejecting a call in class-i. The coded binary strings are feed into the genetic algorithm, and the resulting binary strings are founded to be near optimal call admission control decisions. Simulation results from the genetic algorithm are compared with the optimal solutions obtained from linear programming for the SMDP approach. The results reveal that the genetic algorithm approximates the optimal approach very well with less complexity
Dr. C. A. Call's Chiropractic Clinic
No full textC. A. Call operated a chiropractic clinic at 750 E. McDowell in Phoenix
Courtyard near Dr. C. A. Call's Office
No full textC. A. Call operated a chiropractic clinic at 750 E. McDowell in Phoenix
Dr. C. A. Call's Chiropractic Clinic
No full textC. A. Call operated a chiropractic clinic at 750 E. McDowell in Phoenix
Modeling and simulation of call centers.
No full textIn this review, we introduce key notions and describe the decision problems commonly encountered in call center management. Main themes are the central role of uncertainty throughout the decision hierarchy and the many operational complexities and relationships between decisions. We make connections to analytical models in the literature, emphasizing insights gained and model limitations.The high operational complexity and the prevalent uncertainty suggest that simulation modeling and simulation-based decision-making could have a central role in the management of call centers. We formulate some common decision problems and point to recently developed simulation-based solution techniques. We review recent work that supports modeling the primitive inputs to a call center and highlight call center modeling difficulties
Courtyard near C. A. Call's Chiropractic Clinic
No full textC. A. Call operated a chiropractic clinic at 750 E. McDowell in Phoenix
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