248 research outputs found
A processual view on sustainability transitions in service ecosystems
No full textPurpose: Sustainability transitions (STs) refer to large-scale step changes in complex systems required to face sustainability issues. We aim to delineate how they can unfold in service ecosystems, especially when inspired by regenerative thinking.
Design/methodology/approach: We develop a conceptual framework based on a processual view of STs and provide a propositional inventory based on literature leveraging deductive reasoning. Moreover, we contextualize our conceptualizations by showing illustrative examples of cities coping with STs.
Findings: We connect the perception of unsustainability with the shift toward service-dominant (S-D) logic and identify them as triggers of an ST; we focus on the role of nested service ecosystems and the adoption of regenerative thinking in STs; finally, we highlight the domino effect that can drive continuous change towards sustainability in service ecosystems. Future research could be focused on (loss of) sensemaking for driving STs, practical approaches to deal with institutional tensions in nested service ecosystems and the possible fractality of ST processes in service ecosystems.
Originality/value: This study supports the understanding of STs in cities and other systems such as industries, markets and organizations. It contributes to ST literature by suggesting the adoption of S-D logic and system lenses to identify, drive and cope with system changes toward sustainability, showing implications for policymakers and practitioners. Furthermore, it contributes to S-D logic by unfolding the self-adjustment of service ecosystems and the focus of sustainability initiatives on nested service ecosystems to sustain the broader systems. Finally, it contributes to transformative service research by identifying how the procedural and inspirational principles characterizing regenerative thinking can support design for STs
Corporate Social Responsibility for Charity or for Service Business?
No full textFollowing this introduction, this paper presents two conceptual and theoretical analyses – (i) CSR and its relation to profit and charity (ii) CSR as part of a service business model. The paper then illustrates these concepts using a comparative study of four service firms, with particular emphasis on their different CSR activities and how these affect the mission of each company. All four of the service companies are global actors with strong Service Brands (Edvardsson, Enquist and Hay, 2006) and a leading position in using CSR as a driving force for doing business: IKEA, Starbucks, H&M and the Body Shop. The paper then draws together the conceptual analysis and the case studies in a discussion of how CSR can be a proactive driver in the service business. Because of the limit space for a QMOD paper the focus is on the conceptual and theoretical analysis part and the empirical part and discussion/conclusion has to be further developed.</jats:p
Design dimensions of experience rooms for service test drives : case studies in several service contexts
No full textPurpose - The objective of this exploratory study is to analyse "test drives" of service offerings in a variety of service contexts by applying existing design dimensions of experience rooms in order to develop some principles to assist service designers who are interested in developing such "test drives" for their potential customers.
Design/methodology/approach - An exploratory qualitative study was undertaken using three case studies with varying levels of simulation/artificiality. Data were collected from documents and interviews with service providers and customers and analysed using a framework of six dimensions
Findings - The study adds a sixth dimension to the existing five dimensions or experience rooms found in the literature It also proposes seven principles to guide designers who seek to create new service "test drives" The study also introduces the new notion of "value in pre-use" (a development of "value in use") to describe the potential value of "real" services yet to be purchased Finally the study documents some of the advantages and disadvantages of using "test drives"
Research limitations/implications - The exploratory and interpretive nature of the research, and the limited number of cases and respondents, limits the generalisability of the findings
Practical implications - The study provides several principles that can be used in the design of service "test drives".
Originality/value - This is the first paper to analyse the design dimensions of service "test drives" and to propose the notion of "value in pre-use"
Values Based Service Eco-System for a City Region : Public transit context
No full textPurpose:The aim of this paper is to assess and analyze how sustainable public transit services contribute to building a values based service eco-system for living cities and city regions value network and resource integration/value co-creation, which is embedded on societal and environmental perspectives. The objective is to look deeper on how the two cities in Europe Stockholm and Paris are put together the values based service eco system for escalating cities for people by focusing on societal and environmental issues, which bio-sphere is integrated in the eco-system in the way value is co-created within the service system. The main theoretical and empirical challenges are how to understand public transport as dynamic and transformative values based service eco-system for living city regions, to develop and implement a feasible and proactive tool for changing the mind-set. Service ecosystems need shared institutions (rules) to function effectively and coordinate activities among actors (Lusch and Vargo, 2014). These institutions have to cooperate in service ecosystems based on shared values and shared meanings (Edvardsson and Enquist, 2009). Public Transport as a dynamic and transformative values based service eco-system is about the role of governmental agencies and other stakeholders in the network (Enquist and Johnson, 2013). It also is part of moving towards transformational action from incremental progress for shaping sustainable business in an inclusive way (Williams, 2014).Theoretical Frame work:Cities are holistic services (Spohrer 2010) that provide all of the essentials for a modern quality of life (Shirahada and Fisk, 2012). The challenges cities are facing is related to transformation that embedded on mobility, social and environmental perspectives. It is part of the overall Bio-sphere (Rockström and Klum, 2015) of transforming our world in the new sustainability agenda - a plan of action for people, planet and prosperity is the UN Sustainable Development Goals645(SDGs) (UN general assembly, September, 2015). It seeks for the greatest global challenge and an indispensable requirement for sustainable development. The agenda calls for all countries and all stakeholders, acting in collaborative partnership, will implement this plan (Ibid). Public Transport as a dynamic and transformative (Anderson, 2013) values based service eco-system (Enquist and sebhatu, forthcoming) is fundamentally embed on the role of governmental agencies and other stakeholders in the network (Enquist and Johnson, 2013). Public Transport, today, is built upon transforming proactive city regions by developing sustainable and living cities (Kallidaikurichi and Yuen, 2010), especially in the emerging economies. The transformation has demands an incremental progress towards transformational action (Ostrom, 2014) for shaping an inclusive and sustainable business (Williams, 2014) for living cities. These cities are in transition for a transformative change (Grin et. al. 2010), which is built upon dynamic city networks and open to learn and innovate (Campell, 2012) a resilient infrastructure (Newman, 2010). Living cities have to be resilient to last and respond on crisis for change and build upon consensus around cooperation and partnership (Newman et. al., 2009). The opposite is cities build upon fear which make decisions based on short-term responses and the only driving force is competition (ibid.) However, the main challenge is lies on breaking the norm of using cars in the city (Hajer et al, 2012; Gärling et al, 2013) and to find an alternative discourse for a sustainable living city. However, the challenge is to breaking the norm of using cars in city regions (Hajer et al, 2012; Gärling et al, 2013) and to find an alternative discourse for a sustainable and living city. The main theoretical and empirical challenges are how to understand public transport as dynamic and transformative values based service eco-system for living city regions to develop and implement a feasible and proactive tool for changing the mindset.Design/methodology/approach:The paper will be of an explorative nature. It is built around three concepts - (i) Values (ii), service eco systems and (iii) transformative service embedded on Societal and environmental perspectives. The paper will illustrates these concepts with two different city region cases from Stockholm - Sweden, and Paris – France. This focuses on describing the values based service eco-system and the challenges of transforming cities and city regions by understanding the role of public transport services from the cities perspective in an international context by embedding social and environmental perspectives. This paper is of an explorative comparative study based on the public transport value networks of these city regions. In this study, we see public transit as646a service eco-system (Lusch and Vargo, 2014) used as a tool for proactive developing of city regions for living cities (Kallidaikurichi and Yuen, 2010). These cities are in transition for a transformative change (Grin et. al. 2010): dynamic city networks, which learn and innovate (Campell, 2012). But, these city regions, today, have big challenges to meet.Findings:The study will reveal the challenges of transforming urbanized cities, and understanding the role of public transport services and service eco-systems from the cities perspective in an international context by embedding social and environmental perspectives. The challenges of transforming today’s cities, which has created many new opportunities for prosperity through new ways of living and working in urban areas (Florida, 2010). This aims on developing service eco-systems by assessing the micro, meso and macro levels by describing the challenges of transforming cities, and understanding the role of public transport services from the cities perspective in an international context by embedding social and environmental perspectives.Research limitations/implications:Future research in this area should focus on generalizing the present findings by studying the development and integration of values based service eco system thinking in other empirical settings and conceptualization, for instance resilient cities.Originality/value:The paper makes an original contribution to the ongoing discussions on service research towards sustainability in services and transformative service in relation to the study of public transit services by explicitly linking the adoption of values based service eco system based on sustainability, and resource integration/value co-creation.ArticleType:Research paperKey Words:Values- based; service Eco-system; City region; public transit; transformative; sustainability in services; value co-creation</p
Sustainability for transformation and societal Innovation
No full textThis paper focuses on the role of sustainability as a driving force for transformation and societal innovation to meet a new global landscape for sustainable business, using societal and environmental challenges as part of the business model. There is a new business landscape we have to face (Normann, 2001), which requires an understanding of how business and societal innovation can be problematized and understood in real context and in a broader and transcendental view of business logics (Enquist et al, 2015) not firm centric but rather from societal perspective (Laczniak and Murphy, 2012). To get a deeper understanding what Transformation-Agenda (The Agenda-2030) means for transformative change, we have looked into real contexts of two enterprises: IKEA, the world leading furniture enterprise; and Löfbergs, family owned coffee roaster in North Europe. Löfbergs is a global actor in coffee & climate transformation. These companies have setting up a transformation agenda by engaging with the small holders at the bottom of the supply chain and by setting for up global initiatives, as pioneers. A transition to sustainability can only attained by combining technology with deep system innovations and lifestyle changes (Rockström and Klum, 2015; p. 133). Primary data for this study was collected through in-depth interviews and a dialogue. This paper contributes to crafting a holistic approach for societal innovation through a feasible and proactive transformation to meet societal and sustainable business challenges. Sustainable innovation will be used as a platform (Nidumolu et al, 2009) to create new services and new business models and develop sustainability for society. </p
On the Literary Embedding of LSP-Elements from the Perspective of Translation Science—the Case of the Novel “De verdovers” by Anne Enquist in its German Translation
No full textDer vorliegende Beitrag setzt sich mit der Problematik des Übersetzens von den in einen literarischen Text eingebetteten fachsprachlichen Elementen auseinander. Anhand des Romans De verdovers der niederländischen Schriftstellerin Anna Enquist wird eruiert, wie die Übersetzerin des Werkes ins Deutsche in ihrer strategischen Herangehensweise an den zu übersetzenden Text mit den Elementen der medizinischen Fachsprache im Translationsprozess umgegangen ist. In Anlehnung an das Paradigma der anthropozentrischen Translatorik sowie die Annahmen der Scenes-und-Frames-Semantik, die eine theoretisch-methodologische Basis der dargebotenen Analyse darstellen, werden mögliche Gründe der getroffenen Entscheidungen erwogen, die zur Lösung der Translationsprobleme führten.The present article explores the issue of translating elements of LSP embedded in a literary text. Using the novel De verdovers by the Dutch author Anna Enquist as an example, it examines, how the translator of the work into German addressed elements of medical language in her strategic approach to the text in the translation process. Drawing on the paradigm of anthropocentric translatorics as well as the assumptions of scenes-and-frames semantics, which constitute the theoretical and methodological foundation of the presented analysis, the article scrutinises possible motivations behind the translator’s decisions that contributed to the resolution of translation problems
Public Transport as a dynamic and transformative values based service eco-system for resilient living cities
No full textIntroductionTransformative and integrated transport system for living city regions are given a due slant for the societal and ecological perspective in a response for the many demands especially equality and democratization (Peñalosa, 2014), engagement and environment (Newman et al., 2009). Transformative service includes sustainability for providing a rich opportunity for significant and insightful study that repercussions social, collective and individual well-being (Östrom et. al., 2014 and Anderson et al., 2012). Service ecosystems need shared institutions (rules) to function effectively and coordinate activities among actors (Lusch and Vargo, 2014). These institutions, beside, have to cooperate in service ecosystems based on shared values and shared meanings (Edvardsson and Enquist, 2009). Public Transport as a dynamic and transformative values based service eco-system is about the role of governmental agencies and other stakeholders in the network (Enquist and Johnson, 2013) as part of moving from incremental progress towards transformational action for shaping an inclusive and sustainable business (Williams, 2014) for resilient living cities.The main theoretical and empirical challenges are how to understand public transport as dynamic and transformative values based service eco-system for living city regions to develop and implement a feasible and proactive tool for changing the mindset. This paper is of an explorative comparative study based on the public transport value networks in four city regions – Stockholm, London, Paris, and Singapore.Empirical and Theoretical Framework In this study, we see public transport as a transformative way, which is used as a tool for proactive developing of city regions for living cities (Kallidaikurichi and Yuen, 2010). These cities are in transition for a transformative change (Grin et. al. 2010): dynamic city networks, which learn and innovate (Campell, 2012), resilient infrastructure cities (Newman, 2010) including seven elements of a vision for more resilient transport (Newman et al, 2009) and cities as a world of mobile lives (Elliott and Urry, 2010). This is from transformative service perspective, which is conceptualizes the relationship between service entities and consumer wellbeing to serve as a catalyst for future research focusing on the transformative impact on services on consumers (Anderson et al., 2013). There, we also address Jan Gehl’s thoughts on “cities for people” in which public transport, cycling and walking are keys for a sustainable and vibrant city. He indicates that “The compact city – with development grouped around public transport, walking and cycling - is built around public transport, walking and cycling - is the only environmentally sustainable form of city. However, for population densities to increase and widespread walking and cycling, a city must increase quantity and quality of well-planned beautiful urban spaces that are human in scale, sustainable, healthy, safe and lively certainly alive (Gehl, 2010, p. IX). In this paper, we see public transport as a service eco-system (Lusch and Vargo, 2014) used as a tool for proactive developing of city regions for living cities (Kallidaikurichi and Yuen, 2010).Today, Public Transport (PT) is built upon transformative way of thinking something more than operand resources (Lush and Vargo, 2014) too, which was used to be implied in a production oriented way (ibid.). We illustrate this understanding with a statement from Boris Johnson, Mayor of London. We can think of small cities that are lovely to live in – tranquil and green and blessed with efficient public transport. And then we can think of big cities that are global economic powerhouses – teeming with the noise, energy and ambition of million people. I want London to have the best of both worlds. In our study, these city regions, today, have big challenges to transform for a resilient and living city. Here are some examples of the four city regions from our current research:Stockholm: Shifting the focus from vehicles to human beings: The big challenge for the region is space incrusted with congestion problems in a rapid growing population; Capacity problems in railway infrastructure; Lack of dedicated roads for busses. Public transport in Stockholm County should be easily accessible, reliable and environmentally friendly. The City´s Vision for 2030 describes what it will be like to live in, work in and visit Stockholm. London: From 2011 to 2021 London’s population will have risen by a million. Need of an even better transport links to move people across the city to their jobs and homes. Future prosperity depends on a transport system that can support that huge population growth.Paris: Like many European cities, has a strong transit system and a walkable central area, but over recent decades it has given over more and more space to the car. Now in a bid to reclaim its public spaces it is implementing a series of policies to reduce the number of cars in the city. The master plan for 2030 focus on developing an attractive metropolis at the same time as handling societal, environmental and economic challenges for the region.Singapore: Changing commuter expectations and norms: Public tells that they will connected to more places and get them faster and more comfortable. Increasingly people are also voicing concerns about the impact of the transport system on the environment, whether it is noise pollution or carbon emissions, or impact on greenery and recreational place.In this article Public Transit Service is seen as an Eco-system for transforming a larger and even more complex Eco-system: a whole city region. However, it has to face the challenges emerged during this process, which we call it “Transformative challenges”. Transformative challenges are embedded in the vision of these city religions and are concentrated on Social, environmental, mobility and resilience challenges of each city region.Resilient Cities need to last and respond on crisis for change and build upon consensus around cooperation and partnership (Newman et al., 2009) The opposite is city build upon fear which make decisions based on short-term responses and the only driving force is competition (ibid.) The challenge is to breaking the norm of using cars in the city (Hajer et al, 2012; Gärling et al, 2013) and to find an alternative discourse for a resilient living city.Lusch and Vargo (2014) give a lecture of strategic thinking of an eco-system from the lens of SD-logic zooming in and zooming out for seeing the bigger picture (micro, meso, macro) and designing for density and relationship (ibid. p.180 ff.). Lush and Vargo address this in a conceptual way but it doesn´t say so much what that mean in a real context. Lusch and Vargo (2014) focus on operant resources that are capable to acting with other resources (ibid. p. 181).Developing a resilient and living city has a counter effect on sustainable development. The emergence of greening, especially “climate change” is one of the lead way developments in transport sector, which provides the input to deal with the transformation process of integrating sustainability into new infrastructural changes. Public Transport as a dynamic system is vital to the role of cities, governmental agencies and other stakeholders in the network towards creating a transformational action for shaping inclusive and resilient living cities.ReferencesAnderson L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S. W., Rosenbaum, M. S., Shirahada, K., & Williams, J. D. (2013). Transformative service research: An agenda for the future, Journal of Business Research, 66 (8), 1203-1210. Campell, T. (2012) Beyond Smarter Cities – How cities network, learn and innovate, Earthscan, Routledge, New YorkEdvardsson, B. and Enquist, B. (2009) Values-based service for sustainable business – Lessons from IKEA, Routledge London Elliott, A. and Urry, J. (2010) Mobile Lives, Routledge, AbingdonEnquist, B. and Johnson, M. (2013) Styrning och navigering i regionala kollektivtrafiknätverk, Karlstad University Studies 2013:14, KarlstadGehl, J. (2010), Cities for People, Island Press, Washington.Grin, J., Rotmans, J. and Schot, J. in collaboration with Geels, F. and Loorbah, D (2010) Transitions to Sustainable Development – New Directions in the Study of Long Term Transformative Change, Routledge, New YorkGärling, T, Ettema, D. and M. Friman (eds) (2013) Handbook of Sustainable Travel Springer, HeidelbergHajer, M., Hoen, A. and Huitzing, H. (2012) Shifting Gear: Beyond Classical Mobility Policies and Urban Planning in van Wee, B (ed) Keep Moving, Eleven International Publishing, HagueKallidaikurichi, S. and Yuen, B. (eds.) (2010) Developing Living Cities – From Analysis to Action, World Scientific Publishing Co. Pte. Ltd, SingaporeLusch, R. and Vargo, S. (2014) Service Dominant Logic. Premises, Perspectives, Possibilities, Cambridge University Press, CambridgeNewman, P. (2010) Resilient Infrastructure Cities in Kallidaikurichi, S. and Yuen, B. (eds.) Developing Living Cities – From Analysis to Action World Scientific Publishing Co. Pte. Ltd, Singapore Newman, P., Beatley, T. and Boyer, H. (2009) Resilient Cities Responding to Peak Oil and Climate Change, Washington, Island PressPeñalosa, Enrique (2014), Key note speaker at Persontrafik 2014, 28th of October, 2014, Stockholm.Williams, O. (2014) Corporate Social Responsibility – The role of business in sustainable development, Routledge, New York Östrom A. L., Mathras, D., and Anderson L., (2014), Transformative Service Research: An Emerging Subfield Focused on Service and Well-Being; at Rust R., Huang M. (edtrs.), Handbook of Service Marketing Research, Edward Elgar Publishing Ltd.</p
Pulcinella tuttofare. Un caso di perdita colmata nel dramma musicale <i>Livlægens besøg</i> di Bo Holten
No full text<p>Il paper &egrave; incentrato sul dramma musicale <em>Livl&aelig;gens bes&oslash;g </em>(2009) del compositore danese Bo Holten, basato sul complesso omonimo bestseller di Per Olov Enquist imperniato sulle vicende del regno danese di Christian VII. Scopo dell&rsquo;articolo &egrave; riuscire a comprendere quale sia la funzione della presenza di Pulcinella nelle scelte registiche della prima messinscena. Per giungere a dei risultati concreti si sono presi in considerazione alcuni studi relativi ai Pulcinella disegnati da Giandomenico Tiepolo, studi nei quali l&rsquo;iconografia del personaggio comico viene studiata sia da un punto di vista storico-artistico (Bostock) sia da un punto di vista prettamente psicologico (Carli). Pulcinella interagisce sull&rsquo;azione, la maschera gli impedisce la comunicazione mimica del viso ma non quella corporea. La sua funzione &egrave; in linea con la lettura psicologica di Carli, secondo la quale Pulcinella rappresenta una sorta di sospensione del giudizio emotivo. Christian &egrave; il personaggio che pi&ugrave; &egrave; legato a Pulcinella, in quanto esso assume un valore metateatrale. Infatti, come emerge dal romanzo di Enquist ma non dal libretto dell&rsquo;opera, il sovrano era molto attaccato all&rsquo;arte drammatica e Pulcinella incarna questa sua passione. Pulcinella ha quindi un carattere unificatore all&rsquo;interno della complessit&agrave; di <em>Livl&aelig;gens bes&oslash;g</em>.</p>
Voices and imitation in the translation of children's books<em></em> : The case of <em>De tre grottornas berg</em> by Swedish author P. O. Enquist in French and German
No full textThe world-famous Swedish author P. O. Enquist made his début as a writer of children´s books in 2003 with the adventurous story De tre grottornas berg (English title Three Cave Mountain, or: Grandfather and the Wolves). This book makes considerable use of oral imitation markers for adult and child characters both in dialogues and narration. The children´s voices are characterized by several ways of imitating children´s forms of expression and logic. The study compares the translation of different types of speech imitation (direct, indirect, free indirect) in the French and German translations. It concludes that the French version suppresses the child voices and thereby the polyphonic structure in favour of the more neutral narrator´s voice, while the German version to a very large extent maintains all the voices.</p
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