1,721,160 research outputs found
A Systemic Review on the Adoption of Service Design Practices to Improve the Quality of User Experience and Organization in the Healthcare Environment
Full text linkHealthcare services and spaces are recognized as complex ecosystems where different user
categories interact daily facing often urgent and difficult situations that challenge the established
organizational and procedural models. The increasingly evolving needs and conditions influencing
the processes affect the capacity to quickly adapt the available operational models as well as spaces
to provide a timely and efficient response. This calls for new approaches and methods to enable
the managing staff to overcome the conventional silos-based structure and integrate new methods
and tools to facilitate interdisciplinary analysis and synergies. Some frontrunning healthcare structures
started to adopt Service Design practices, which are largely grounded in the Design Thinking
approach, to reshape the conventional models for improving the quality of user experience with
remarkable expected impacts on social, economic, and environmental sustainability in the mid-long
run. Following the rigorous investigation structure of Systemic Review, the paper explores the
adoption of Service Design practices in frontrunner experiences focusing on organizational aspects
to draft a reference framework, including successful factors, barriers, and viable pathways, which
are currently missing. The main scope of the paper is accordingly to address the detected gaps in
clarifying methods tools and goals of Service Design-oriented practices for improving healthcare
processes and user experience quality. The main reported findings highlight the importance of introducing
Co-Design and participative practices to integrate specialistic perspectives and organizational
aspects as well as to engage all the key players at different levels
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Toward sustainable urban health: defining hospital outdoor spaces for community well-being
Full text linkThe challenges that Bologna is facing belonging to the 100-carbon neutral city list are
largely related to the quality of its urban fabric. The site hosting the IRCCS Azienda Ospedaliero -
Universitaria di Bologna Policlinico di Sant'Orsola represents one of the largest green areas of the
city. The renovation plan the hospital has launched represents an opportunity to contribute to the
city's sustainability goals and to enhance the value of the hospital's outdoor spaces for users. The
hospital experiences over 20,000 accesses per day, with a significant proportion of these being for
work or medical visits; the informal use of outdoor spaces often leads to tensions among users with
diverse needs, discouraging access and depriving individuals of potential benefits that could be
derived from spending time outdoors. Reflecting the management's commitment towards two of
the UN Sustainable Development Goals: Good Health and Well-being (SDG 3) and Sustainable
Cities and Communities (SDG 11), the hospital created a design team with the cooperation of the
University of Bologna to research the technical and functional requirements for adapting outdoor
spaces to meet the needs of users. The research is based on a human-centred design approach while
the methods are grounded in Service Design practices
The Digital Decathlon
No full textThe “Digital Decathlon” Erasmus+ project addresses the critical need for digital and green transitions in the Architecture, Engineering and Construction (AEC) sector by proposing an innovative approach for higher education. The project aims to prepare the next generation of professionals through a BIM-based design competition, designed as a novelty learning/gaming pathway for university students. By engaging participants from diverse countries and related academic backgrounds, the project fosters collaborative workflows and interdisciplinary teamwork by adopting a digital and gamified approach, providing hands-on learning and design experience. This paper presents the conceptual framework, methodologies and materials defining the prototypical learning format, which integrates online learning resources and tools, collaboration and mentoring, subject to a quality assessment for improvement and replication. Overall, the Digital Decathlon contributes to the advancement of educational methods necessary to address current challenges and to create the digitalised and sustainable built environment of tomorrow
Redefining Hospital Accessibility: A Service Design Framework for Inclusive Healthcare
Full text linkIn the framework of becoming a carbon neutral city by 2030, Bologna faces challenges related to enhancing the quality and accessibility of its built environment to improve the quality of life and well-being of its residents. The IRCCS Azienda Ospedaliero-Universitaria Sant’Orsola Polyclinic is a key agent of change within this initiative. The hospital has initiated a comprehensive renovation project aligned with its commitment to the United Nations Sustainable Development Goals (SDGs), particularly SDG 3, which addresses Good Health and Well-being, and SDG 10, which addresses Reduce Inequalities. To address these goals, the hospital has engaged a research team from the University of Bologna to apply Service Design methodologies. The research aims to reshape accessibility and user experience systematically and sustainably, adhering to the principles of Design for All. The study maps
diverse user groups, analyses circulation paths, and identifies physical and procedural barriers affecting vulnerable individuals, especially those with disabilities. The research introduces a novel approach by developing a comprehensive strategy rather than isolated solutions, focusing on interconnected accessibility services across pavilions. Dedicated hubs within each pavilion facilitate resource and support device exchange, improving users’ experiences. A pilot project, initially targeting wheelchair accessibility hubs, employs innovative technologies to enhance independent tool usage and monitor distribution and maintenance efficiently. The project is now entering a testing phase, during which the solution will be refined based on user feedback
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
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