1,720,966 research outputs found
La resilienza nelle aziende sanitarie e ospedaliere durante la pandemia di COVID-19
No full textLa pandemia causata dal virus SARS-CoV-2 ha colpito duramente sistemi sanitari. Nei primi mesi del 2020, la resilienza è divenuta un termine di linguaggio comune. La letteratura sulla resilienza, che finora si è focalizzata principalmente sulle aziende private, necessita di ulteriori studi relativi alle modalità in cui sviluppare la resilienza in ambito sanitario.
Alla luce di quanto avvenuto durante la prima ondata di pandemia da COVID-19, lo scopo di questa ricerca è quello di analizzare quali sono e come vengono sviluppate le capacità per affrontare e superare un evento pandemico nel setting ospedaliero.
La ricerca ha analizzato le caratteristiche peculiari della resilienza nella supply chain al fine di analizzare la gestione dei flussi di pazienti COVID durante la prima ondata di pandemia. A causa della carenza di studi empirici relativi alla resilienza nel settore sanitario durante un evento pandemico e a causa della mancanza di omogeneità relativa alla natura della resilienza, il lavoro di tesi ha indagato, adottando la teoria delle capacità dinamiche, le capacità dinamiche necessarie a sviluppare la resilienza. Infine, sono state identificate le pratiche di resilienza e come ne viene favorito lo sviluppo per gestire i flussi di pazienti COVID.
Data la natura esplorativa della ricerca, l’analisi empirica ha adottato la metodologia qualitativa basata sullo studio di casi multipli. I dati empirici forniti da nove aziende sanitarie e ospedaliere sono stati raccolti attraverso interviste, osservazioni e documenti.
Grazie all’identificazione delle capacità dinamiche, attività e pratiche di resilienza in contesti ospedalieri durante un evento pandemico, la ricerca ha contribuito a dare maggiore chiarezza concettuale al processo di sviluppo della resilienza adottando la teoria delle capacità dinamiche (dynamic capability theory). Inoltre la ricerca mette in luce il livello di maturità delle pratiche identificate per ogni attività fornendo in questo modo uno strumento alla pratica manageriale per sviluppare la resilienza nelle aziende sanitarie e ospedaliere. Infine sono state proposte 12 proposizioni teoriche che teorizzano come viene favorito lo sviluppo delle capacità dinamiche.The COVID-19 pandemic had put pressure on the healthcare systems. During the first months of 2020, resilience became a common word. The literature on resilience focuses mainly on private companies, however, the healthcare sector needs further research to investigate how to develop resilience.
In light of the consequences of the pandemic during the first wave of COVID-19, this research aims at analysing what are the capabilities and how to develop them in the healthcare setting during a pandemic event. The research deepened the peculiarities of supply chain resilience to investigate the management of COVID-19 patient flows during the first wave of the pandemic. Because of the scarcity of empirical studies related to the patient flows during a pandemic event in the supply chain resilience literature and due to the currency of the investigated phenomenon, the thesis, by adopting the dynamic capability theory as a theoretical lens, investigates the dynamic capabilities needed for developing resilience. Moreover, the research identifies how resilience should be developed to manage patient flows during a pandemic.
The empirical analysis adopted a qualitative methodology based on multiple case studies. The data provided by nine healthcare organisations have been gathered by semi-structured interviews, field observations and documents.
The research contributes to shedding light on the conceptual clarity of the resilience development process by adopting the dynamic capability theory as a theoretical lens and identifying the dynamic capabilities, activities and practices to develop resilience.
Furthermore, the research highlights for each activity the level of maturity of the identified resilience practices, thus providing a tool for managerial practice to develop resilience in healthcare organisations. Finally, the research reveals 12 theoretical propositions concerning how the development of the identified dynamic capabilities has been favoured
Coaching Effectiveness in Performance Measurement and Management: An Exploratory Review in the Industry 4.0 Era
Full text linkIn the Industry 4.0 era, the development of digital technologies and the digitalization of firms are rapidly evolving trends. While significant attention has been devoted to technological issues, scholars and practitioners are also emphasizing the essential role of managerial practices and employee engagement in enhancing performance. Under this trend, research on the effectiveness of coaching interventions in improving organizational performance has also increased. Our study reveals that coaching research has undergone a shift in focus from the perspective of the coach to the coachee and from individual performance to organizational effects. Moreover, the findings emphasize that coaching research is increasingly focusing on performance management practices to enhance employee engagement and performance
Key managerial activities to support public performance measurement and management: The case of an effective Italian Court
No full textA new measure of Italian hidden energy poverty
No full textAs highlighted by European policymakers and academic research, the global economic crisis of 2008 emphasized the energy poverty phenomenon. A number of households have had to considerably reduce their energy expenditure but the traditional criteria adopted to calculate energy poverty are not able to measure their number. Placed in this framework, the paper aims to define a new measure of hidden energy poverty suitable to identify which Italian households restrain their energy consumption due to their inability to afford energy services. A review of the available energy poverty metrics supports the definition of a new indicator that is able to include hidden energy-poor consumers considering some key peculiarities such as the poor energy efficiency of buildings, the poverty situation, low energy consumption and sensitivity to the climate. Using data from the Household Budget Survey provided by the Italian National Institute of Statistics in 2018, the newly identified indicator supports the assessment of the percentage of Italian households in hidden energy poverty and supplies useful insight to policymakers in their effort to support vulnerable consumers
The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review
Full text linkDuring the last few years, the interest in performance measurement increased within the healthcare sector. Due to the COVID-19 pandemic, healthcare systems needed to boost performance measurement systems to become more resilient and improve their capability in monitoring key performance indicators. Since the 1990s, the Balanced Scorecard (BSC) model has been widely used among private and public organizations as it is the most adopted model to measure performance. The current paper aims at understanding the evolution of BSC in healthcare. The systematic literature review has been carried out by searching keywords according to PRISMA guidelines. By analyzing papers through one classification of BSC adoption phases, the results reveal that studies focused mainly on the BSC design process, rather than BSC implementation, use, or review. However, there is no agreement about the perspectives to be adopted in healthcare. Concerning BSC implementation and use, on one side especially leadership, culture and communication enable the BSC implementation. On the other side, monitoring and strategic decision-making are the most widespread objectives for using BSC. Concerning BSC review, however, the paper highlights a need for additional research. Finally, the paper provides further research opportunities concerning the phases suitable for implementing a BSC in healthcare
Performance management practices to continuously improve the productivity of industrialised housebuilding order fulfilment processes
No full textHuman Resources Planning and Control Using Corporate Performance Measurement
No full textreservedThis thesis explores the implementation of Corporate Performance Management (CPM) and its potential to improve business planning and control in organizations' human resources (HR). The primary research question focuses on identifying how CPM can enhance HR functions. To address this question, the study begins with an extensive literature review of CPM and its utilization in HR. The research then delves into the examination of the advantages and limitations of employing CPM compared to traditional Business Intelligence (BI) software.
A case study approach is employed to investigate a company that has integrated an HR planning system with CPM. Through this analysis, the key factors that influence the successful implementation of CPM in organizations are identified. Moreover, the study aims to develop best practices for implementing CPM and provide practical guidance and recommendations for organizations considering its adoption. By accomplishing these objectives, the thesis contributes to the existing knowledge on CPM and its impact on business planning and control.This thesis explores the implementation of Corporate Performance Management (CPM) and its potential to improve business planning and control in organizations' human resources (HR). The primary research question focuses on identifying how CPM can enhance HR functions. To address this question, the study begins with an extensive literature review of CPM and its utilization in HR. The research then delves into the examination of the advantages and limitations of employing CPM compared to traditional Business Intelligence (BI) software.
A case study approach is employed to investigate a company that has integrated an HR planning system with CPM. Through this analysis, the key factors that influence the successful implementation of CPM in organizations are identified. Moreover, the study aims to develop best practices for implementing CPM and provide practical guidance and recommendations for organizations considering its adoption. By accomplishing these objectives, the thesis contributes to the existing knowledge on CPM and its impact on business planning and control
CRM in B2B in a context of Digital Transformation: the Gruppo Montenegro case
No full textopenIl presente studio mira ad esaminare l’impatto sulle prestazioni, sia individuali che organizzative, del CRM nel B2B in un contesto di trasformazione digitale.
Nel complesso, il lavoro comprende: un'approfondita revisione della letteratura sul CRM in relazione al mondo business-to-business (B2B) e alla digital transformation; la predisposizione di un set di domande da porre attraverso interviste alle funzioni aziendali prese in esame (forza vendita, marketing, customer service); la rielaborazione dei dati raccolti in risultati per studiare l’impatto del CRM per ogni funzione.
I risultati, in accordo con gli studi precedenti, hanno confermato come l’adozione di un CRM porti un impatto positivo su tutta l’impresa. In particolare, è emerso che il successo del CRM, e il conseguente impatto positivo sulle prestazioni, dipende principalmente dal supporto da parte della leadership per instaurare una cultura del CRM e mitigare la resistenza al cambiamento. Infine, è stato scoperto che la presenza di un partner tecnologico favorisce il successo del CRM e, più in generale, il percorso di digitalizzazione di un’impresa.
La principale limitazione di questo studio è relativa all’adozione di un campione di analisi relativamente piccolo. Le ricerche future potranno prendere in esame un campione più grande per favorire la generalizzabilità dei risultati. Inoltre, potranno esaminare l’impatto relativo all’adozione congiunta di un insieme di tecnologie, in modo tale da analizzare come il CRM interagisca e vada a creare sinergie con gli altri strumenti tecnologici adottati dalle imprese in un percorso di digital transformation.This study aims to examine the impact on both individual and organisational performance of CRM in B2B in a digital transformation context.
Overall, the work includes: an in-depth literature review on CRM in relation to the business-to-business (B2B) world and the digital transformation; the preparation of a set of questions to be asked through interviews with the business functions examined (sales force, marketing, customer service); and the revision of the data collected in results to study the impact of CRM for each function.
The results, in agreement with previous studies, confirmed how the adoption of a CRM has a positive impact on the entire enterprise. In particular, it was found that the success of CRM, and the resulting positive impact on performance, depends mainly on the support from leadership to establish a CRM culture and to mitigate resistance to change. Finally, it was found that the presence of a technology partner favours the success of CRM and, more generally, the digitalisation path of a company.
The main limitation of this study relates to the adoption of a relatively small analysis sample. Future research may examine a larger sample in order to favour the generalisability of the results. Furthermore, they could examine the impact of the joint adoption of a set of technologies, so as to analyse how CRM interacts and creates synergies with the other technological tools adopted by enterprises in a digital transformation journey
" The role of predictive maintenance in enhancing performance: an empirical investigation in a manufacturing company. "
No full textreservedHistorically, the reputation of product companies has been created on the foundation of offering premium goods at reasonable costs. The businesses attempted to satisfy clients' requirements as effectively and efficiently as they could by developing “Improvements in equipment maintenance, inventory optimization, and worker health and safety are also sources of value in factories." (McKinsey&Company, 2015).
Many industries need effective maintenance process management in order to be profitable and survive over the long run. In fact, most sectors require an effective and efficient maintenance process to ensure asset performance, which is frequently measured in terms of high asset availability, high degree of safety, and good quality.
The emergence of the internet of things (IoT) and Industry 4.0 have made possible the interconnectedness between machines and products, and the collection and analysis of data with the use of sensors.
A real case study was presented to quantify the savings that result from transitioning from a standard maintenance approach (corrective and preventative) to a predictive maintenance solution.
Specifically, the core of the thesis would be a real demonstration of how predictive maintenance contributes to help the companies to improve maintenance performances, especially focusing on the financial metrics.
Implemented sensors, analytics and real-time data to help identify existing maintenance issues before an actual malfunction or accident happens. Efficiency is not only cost saving, but it also is waste reduction. The only way to compete effectively for established companies is to start cooperating in an unprecedented way and start thinking in terms of ecosystems (ICT4Executive, 2014)
Enhancing resilience in healthcare organisations during COVID-19 pandemic: the key role of information systems
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