1,335 research outputs found
Designing Sustainable Services for Cities: Adopting a Systemic Perspective in Service Design Experiments
No full textCities provide a privileged context for observing environmental, social, political, and economic changes. They offer great opportunities for experimentation, often becoming laboratories for innovative practices in different fields of research. This article describes how Service Design can concretely contribute to promoting sustainable and inclusive services at the city level by adopting participatory, collaborative, and multi-stakeholder processes. In particular, the article analyses, through a literature review, the evolution of service design applied to complex and large-scale systems, identifying in the recent conceptualization of service ecosystem design the framework for designing sustainable and inclusive solutions in urban contexts. Two design studios were developed through a collaborative design process to link theory and practice. Three examples of service concepts are described as experiments in transformative service design practices that incorporate systems thinking. The article explains how service designers can deal with complex and large-scale transformations in terms of sustainable urban services and outlines a service design process and some design and research implications related to the ability to adapt to uncertainty and incorporate complexity as design elements
The empathic (r)evolution. Lessons learned from Covid-19 to design at the community, organization, and governmental levels.
No full textThe pandemic has revolutionized economic, social, and political models and broken down private and public systems, perhaps irreversibly. The gap between top-down and bottom-up approaches has widened, favoring divergences between centralized approaches and distributed solutions. The need to rethink rhythms, places, organizations, and governance models emerged, together with the need to rethink the way we design and create relationships. This paper suggests the adoption of an empathic component in the governance of complex ecosystems to make them more resilient to unexpected phenomena such as Covid-19. The aim is to bring a design perspective while discussing the need for an ‘empathic revolution’, namely the adoption of empathy as a lever of innovation for communities, businesses, organizations, and governments. The hypothesis is to adopt empathy not only to understand the users' needs in the development of new products and services but to extend its adoption also in organizational changes up to transformative processes. In the first part, empathy is described through an extra-disciplinary observation. The second part outlines how empathy has been adopted in the design field. The third part analyzes - through the empathic component - some phenomena that occurred during the pandemic at a community, organizational, and governmental level
Aby Warburg antropologo dell'immagine.
No full textSe per molto tempo il suo apporto è stato trascurato dagli antichisti e dagli storici dell’arte, Aby Warburg è considerato oggi come colui che ha posto le premesse per un’antropologia dell’immagine, disciplina parallela alla storia dell’arte, che si occupa di delineare una storia più ampia dell’immagine come prodotto “antropologico” e di tracciarne una vera e propria storia dello sguardo. Warburg ha rivoluzionato il quadro tradizionale di queste discipline e il rapporto, nello studio dell’immagine, fra l’apporto storico artistico e quello antropologico. La riflessione su alcuni aspetti centrali della sua ricerca è affrontata da A. Pinotti e A. Ducci, mentre il rapporto con l’antico è approfondito da B. Cestelli Guidi sul progetto di allestimento della Gipsoteca nella Kunsthalle di Amburgo, che fa riferimento a materiali inediti. G. Chiarini tratta il tema di Orfeo, centrale nel Bilderatlas. L’interesse per la circolazione delle immagini fra il Nord e il Sud dell’Europa e fra Oriente e Occidente e il rapporto fra i committenti e l’opera d’arte sono temi affrontati da E. Villari che ripercorre gli studi sugli arazzi come “veicoli mobili di iconografie”. Chiude il volume C. Cieri Via che traccia la storia della ricezione del rapporto fra Aby Warburg e l’antropologia attraverso gli studi degli ultimi decenni e analizza alcuni dei punti cruciali dell’antropologia delle immagini warburghiana
A Service Design Approach to Analyse, Map and Design Sharing Services
No full textThis chapter explores the relationship between sharing economy and service design to describe how the latter can contribute to innovation in designing sharing services. In the initial part of the chapter, a short summary on innovation in services and its relationship with the service design is described. In the central part, some case studies analysed during the SERSE research are reported in order to define a model of analysis based on three design features for designing services in and for the sharing economy: collaboration, participation and networking. In the final section, some design reflections on the contribution of service design in the sharing and collaborative economy are outlined
Design Policy Issues N° 1
No full textDesign is becoming a strategic lever for innovation policies in Europe. Together with innovation, it is feeding the sustainable development of private and public sectors for increasing competitiveness, growth and jobs. In particular, the European Commission has promoted the EDII Initiative to support the uptake of design culture and through this nurture the EU socio-economical capital.
DeEP – Design in European Policies, is one of the funded EDII projects focused on mainstreaming an evaluation culture within design policies. This stands on multiple souls: the link between design and innovation, the awareness around design policies, and the reinforcement of a policy evaluation culture. As part of this, the forecast scenario envisions tools to orienteer policy makers in their future tasks, helping them understand the potential of design in business innovation. The complex path envisioned will surely take longer than a two-years project to be fulfilled. Nevertheless, we wish for this to be the first step toward a design-driven funding/evaluation system, based on radical efficiency, open data, and transparency.
DeEP envisions an open, shared, transparent, generative policy evaluation system for design policies. This is our overarching challenge driving an exciting research journey that we hope will ultimately aim at more effective policymaking
Community-centered Design. A Design Perspective on Innovation In and For Places
No full textIn the design field, attention to local and territorial issues is relatively recent and is marked by the evolution of design as a discipline that deals not only with single products, but also with complex systems. Territories and communities became a design object to support innovation in the public sphere and society. Starting from a design for places perspective, the the aim of this article is clarifying and outlining the “community-centered” approach to describing possible design contributions. Through literature review and case studies, four possible scenarios for community-centered design are defined, including bottom-up and top-down strategies. As result, the scenarios outlined are (i) design by communities, (ii) design with communities, (iii) design for communities, and (iv) design of communities. The first part of the article focuses on places and communities as design object, the second part introduces a framework to interpret community-centered initiatives and describes the four scenarios. In conclusion, some implications for design interventions are outlined
Systemic and long-term perspectives to foster societal transformations. Service design education challenges
No full textAs service designers increasingly deal with complex systems, large-
scale and multi-layered transformations and community-based
initiatives, design education must evolve to adequately support
students in tackling planetary challenges and navigating
uncertainty, complexity, and ambiguity in their practice. This
article reports on a qualitative study that investigates how service
design studios can integrate systemic and long-term perspectives
to foster societal transformations, particularly in urban contexts.
Drawing on an action-research approach, the study analyses two
design studios. It identifies five service design education
challenges: cultivating designing learning communities, aligning
futures’ agendas, redefining power dynamics, embedding
reflexivity, and embracing discomfort. These findings contribute
to the scholarly dialogue about the evolving role of service
design education, offering insights for educators and practitioners
who aim to strengthen its transformative potential, particularly in
addressing complex issues where navigating uncertainty is
essential
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