5 research outputs found
Using Adobe Animated CC in Designing Interactive Multimedia Based on Cognitive Conflict on Parabolic Motion Materials
No full textIn reality, most students still do not understand the concepts that have been taught, giving rise to misconceptions. One solution to overcome this problem is to design interactive multimedia based on cognitive conflict. The purpose of this study is to describe the characteristics and validity of interactive multimedia based on cognitive conflict. This type of research is development research using the Plomp development model. The research is limited to two stages, namely the preliminary research stage and the prototyping phase at the validity test stage by experts. The data collection instruments in this study were teacher questionnaire sheets, journal analysis sheets, self-evaluation sheets, and validity test sheets. The data analysis technique used the percentage technique and the V Aiken formula. Based on the preliminary research, the problem of understanding students' concepts was low, the learning model used was still teacher-centered, and interactive multimedia was not yet available. In the development or prototyping phase, interactive multimedia has been designed with the following characteristics: Using Adobe Animated CC, interactive multimedia is based on four syntaxes of cognitive conflict learning models. The results of self-evaluation were obtained with very good criteria. The validity test yielded an average of 0.75 with a valid category. So it can be concluded that interactive multimedia based on cognitive conflict in the parabolic motion material has been valid in terms of material substance, learning design, visual communication display, and software utilization
MANAJEMEN PELAYANAN DALAM MENINGKATKAN KUALITAS LAYANAN CALON JAMAAH HAJI DAN UMRAH PADA PT. BUNDA ASRI LESTARI KOTA BANDAR LAMPUNG
No full textABSTRAK
PT. Bunda Asri Lestari Kota Bandar Lampung adalah
lembaga yang melayani pemberangkatan calon jamaah Haji dan
Umrah. Maka dibutuhkan pelayanan juga kualitas layanan demi
mempertahankan kepuasan kepada calon jamaah. Hal inilah yang
menarik penulis untuk mengetahui kondisi pelayanan terhadap calon
jamaah haji dan umrah, sehingga judul: “Manajemen Pelayanan
Dalam Meningkatkan Kualitas Layanan calon jamaah Haji dan Umrah
pada PT. Bunda Asri Lestari Kota Bandar Lampung”.yang memiliki
tujuan untuk mengetahui bagaimana cara meningkatkan kualitas
layanan. Meningkatkan kualitas pelayanan haji dan umrah, memiliki
keterkaitan erat dengan jamaah. Kualitas dapat memberikan dorongan
kepada jamaah untuk menjalin ikatan yang kuat dengan perusahaan
dalam jangka yang panjang. Oleh karena itu diperlukan peningkatan
kualitas pelayanan agar visi misi perusahaan berjalan dengan baik.
Dalam meningkatkan kualitas pelayanan haji dan umrah dengan cara
menambahkan fasilitas kantor yang menunjang kenyamanan
pelayanan, rekruitmen sumber daya manusia yang profesional,
membuat jaringan informasi melalui internet seperti media social, dan
membina hubungan baik dengan jamaah.
Adapun jenis penelitian yang digunakan adalah penelitian
jenis lapangan ( field reseach) yaitu suatu penelitian yang langsung
dilakukan dilapangan atau pada responden. Penelitian ini bersifat
kualitatif deskriptif yaitu penelitian berupaya menghimpun , mengolah
dan menganalisis data secara kualitatif deskriptif. Maksudnya
melakukan pendekatan investigasi, peneliti pengumpulkan data
dengan cara bertatap muka secara langsung dan berinteraksi dengan
orang-orang ditempat penelitian. Mengumpulkan data dan informasi
dengan 4 orang dan sampelnya yaitu semua populasi dalam penelitian
ini dan 5 orang jamaah PT. Bunda Asri Lestari kota Bandar Lampung.
Berdasarkan hasil penelitian dapat disimpulkan bahwa PT.
Bunda Asri Lestari Kota Bandar Lampung sudah menggunakan fungsi
manajemen dari planning, organizing, actuating, maupun controllin.
iii
Hasil analisis data diperoleh dengan temuan penelitian sebagai berikut
sudah berjalan sesuai operasional dalam meningkatkan kualitas
layanan prima didasari dengan Attitude (Sikap), Ability (kemampuan),
Attention (perhatian), Action (tindakan), Accoutability ( tanggung
jawab), Appearance (penampilan) dan sympathy (simpati). PT. Bunda
Asri Lestari Kota Bandar Lampung, sudah memberikan layanan yang
berkualitas kepada calon jamaah haji dan umrah, dan juga calon
jamaah merasa pelayanannya terpenuhi dan merasa nyaman terhadap
pelayanan sehingga terciptanya loyalitas dari calon jamaah haji dan
umrah terhadap PT. Bunda Asri Lestari Kota Bandar Lampung.
Kata Kunci: Manajemen Pelayanan, Kualitas Layanan, Calon Jamaah
Haji dan Umrah
iv
ABSTRACT
PT. Bunda Asri Lestari Bandar Lampung City is an institution that
serves the departure of prospective hajj and umrah pilgrims. So
service and quality of service are needed to maintain satisfaction for
prospective pilgrims. This is what attracted the author to find out the
conditions of service for prospective hajj dan umrah pilgrims, so the
title: “Service Management in Improving The Service Quality of
Prospective Hajj and Umrah pilgrims at PT. Bunda Asri Lestari
Bandar Lampung City”. Whose aim is to find out how to improve
service quality. Improving the quality of hajj and umrah services,
having a close relationship with the congregation. Quality can provide
encouragement to the congregation to establish strong ties wiht the
company in the long term. Therefore, it is necessary to improve
service quality so that the company’s vision and mission run well.
Improving the quality of hajj and umrah services by adding office
facilities that support service comfort, recruiting profesional human
resources, creating imformation networks via the internet such as
social media, and building good relationships with pilgrims.
The type of research used is field research, namely research that is
directly carried out in the field or on respondents. This research is
descriptive qualitativ, that is, the research attempts to collect, process
and analyze data in a descriptive qualitative manner. This means
taking an investigative approach, researchers collect data by meeting
face to face and interacting with people at the research site. Collecting
data and information with four people and the sample is the entire
population in this study and five PT. Congregation members. Bunda
Asri Lestari Bandar Lampung.
Based on the research results, it can be concluded that PT. Bunda Asri
Lestari Bandar Lampung City has used the management functions of
planning, organizing, actuating and controlling. The result of daya
analysis obtained with the following research findings have been
running according to operations in improving excellent service quality
based on Attitude, Action, Accoutability, Appearance and Sympathy.
v
PT. Bunda Asri Lestari Bandar Lampung City has provided quality
services to prospective hajj dan umrah pilgrims, and also prospective
pilgrims feel that their services are fulfilled and feel comfortable with
the service, thus creating loyalty from prospective hajj and umrah
pilgrims towards PT. Bunda Asri Lestari Bandar Lampung City.
Keywords: Service Management Service Quality, Prospective Hajj
and Umrah Pilgrim
USULAN STRATEGI PEMASARAN PADA PRODUK DONAT DI PT CITRA PUTRI PRIMA LESTARI
No full textJika membutuhkan abstrak atau isi jurnal silakan menghubungi author melalui email [email protected], [email protected], atau [email protected]
Analysis of Factors Affecting Patient Satisfaction of Social Health Insurance Administration Body Participants Non-Beneficiaries of Contribution Assistance at Kasih Ibu Lhokseumawe Hospital
No full textPatient satisfaction is an important and main thing that must be of concern to health facilities in providing their services. Factors that affect inpatient satisfaction are as follows: doctor services, nursing services, medical support services, administrative services, inpatient room facilities. This study aims to analyze the factors that influence patient satisfaction of Non-Recipient Social Security Agency participants at Kasih Ibu Lhokseumawe Hospital in 2022. This research is a quantitative study using descriptive analysis with a cross sectional design. The number of samples in this study were 207 inpatients. Data analysis that will be carried out is univariate, bivariate, multivariate analysis. Bivariate data analysis is intended to analyze the relationship between the independent variable and the dependent variable using the chi-square statistical test with a p value <0.05 declared significant. Multivariate analysis uses multiple logistic regression test analysis with modeling at the level of significance p < 0.05 and CI (Confidence Interval) and variables that become candidate models have a p value < 0.25. Furthermore, to determine significant variables using a 95% confidence interval (α = 0.05). Software in analyzing using SPSS statistics version 20. Based on the data from the research and after analysis and discussion, the author can conclude the findings of this study that Doctor services, nursing services, drug availability, inpatient room facilities, and the competence of health workers affect the satisfaction of patients participating in social health insurance administration body non-beneficiaries of contribution assistance at Kasih Ibu Lhokseumawe General Hospital. And Medical Support Services, Administration Services and Timely Services does not affect patient satisfaction of social health insurance administration body participants who are non-beneficiaries of contribution assistance at Kasih Ibu Lhokseumawe General Hospital. Keywords : External Factors, Internal Factors, Patient Satisfication, Participant
Penguatan Program Kampus Mengajar pada Kemampuan Literasi, Numerasi, dan Adaptasi Teknologi di SDN 176335 Silangkitang
No full textAli, M., Prasada, E. A., Islam, U., Raden, N., Palembang, F., Islam, U., Komering, O., Kayuagung, I., & Mengajar, P. K. (2023). Pendampingan Mahasiswa Program Kampus Mengajar Dalam Rangka Penguatan Literasi, Numerasi, Dan Adaptasi Teknologi Di Smk Negeri 2 Kayuagung. 6(2), 179–189.
Fauzi, T. I., Rahmawati, D. N. U., & Astuti, N. P. (2021). Program Kampus Mengajar (Pkm) Sebagai Usaha Peningkatan Pembelajaran Peserta Didik Di Sdn 127 Sungai Arang, Bungo Dani, Kabupaten Bungo, Provinsi Jambi. Budimas?: Jurnal Pengabdian Masyarakat, 3(2), 483–490. Https://Doi.Org/10.29040/Budimas.V3i2.3406
Gurning, M. R. (2022). Pengembangan Literasi, Numerasi, Adaptasi, Teknologi, Oleh Kampus Mengajar Angkatan Iii Di Smp Swasta Harapan Bunut. Abdi Implementasi Pancasila: Jurnal Pengabdian Kepada Masyarakat, 2(2), 58–63. Https://Doi.Org/10.35814/Abdi.V2i2.4010
Hamidah, N., Thenaya, P. F., & Dewi, M. (2023). Penguatan Literasi Dan Numerasi Menggunakan Adaptasi Teknologi Dalam Pembelajaran Di Sd Oleh Kampus Mengajar Angkatan 6. 7(Snip), 320–326.
Hanni Rizki Daliani, Yova Miranda Putri, Luthfiah Trinanda, Z. T. (2024). Corresponding Author: Nama: Hanni Rizki Daliani Institusi: Universitas Sriwijaya Email?: 3(1), 35–45.
Junios, J., Kariman, D., & Agus, W. (2023). Penerapan Metoda Literasi Dan Numerasi Serta Adaptasi Teknologi Pada Siswa Smp Negeri 3 Tanjung Mutiara Kabupaten Agam Sumatera Barat. 1(1).
Lumban Raja, R. A., Manik, E., Sidabutar, U., Ramadhan, N., & Sahrun, S. (2022). Penguatan Literasi Numerasi Dan Adaptasi Teknologi Di Sdn 101842 Sikeben Melalui Program Kampus Mengajar Angkatan 3. Tridharmadimas: Jurnal Pengabdian Kepada Masyarakat Jayakarta, 2(2), 93. Https://Doi.Org/10.52362/Tridharmadimas.V2i2.911
Muyassaroh, I., Indonesia, U. P., & Mengajar, K. (2023). Jppd?: Jurnal Pedagogik Pendidikan Dasar Implementasi Program Kampus Mengajar Angkatan 4 Dalam Upaya Peningkatan Kemampuan Literasi Dan Numerasi Siswa Sd.
Shella Dwi Kurnia, M., Lisdayanti, S., Kania Atmaja, L., Gunawan, H., Zakari, J., Studi Pendidikan Bahasa Dan Sastra Indonesia, P., & Keguruan Dan Ilmu Pendidikan, F. (2023). Kontribusi Mahasiswa Kampus Mengajar 5 Dalam Pembembenahan Perpustakaan Sdn 3 Kota Bengkulu. Community Development Journal, 4(Juni), 3082–3087.
Gunayasa, I. B. K., Zain, M. I., Wardani, K. S. K., & Astria, F. P. (2021). Penyuluhan Tentang Pengembangan Literasi Baca Dan Numerasi Melalui Media Pop Up Box Di Sekolah Dasar Se-Kecamatan Praya Lombok Tengah. Jurnal Interaktif: Warta Pengabdian Pendidikan, 1(2), 1 - 10.
Rahayu, Ayu, Wiranto, & Marwah. (2022). Peningkatan Kemampuan Literasi, Numerasi, Dan Adaptasi Teknologi Melalui Program Kampus Mengajar Di Sd Negeri 024 Tapparang. Sipissangngi Jurnal Pengabdian Kepada Masyarakat, 2(2), 153-162.
Rosita, Dewi Ayu & Damayanti, Rini. (2021). Pelaksanaan Program Kampus Mengajar Perintis Pada Sekolah Dasar Terdampak Pandemi Covid-19. Prima Magistra: Jurnal Ilmiah Kependidikan, 2(1), 42 – 49
