6 research outputs found
Emotion management in small hotels: meeting the challenges of flexibility and informality
No full textThis paper shows that in small hotels, hotel owners interpret „hospitality‟ more broadly than mere commercial concerns. Hoteliers engage with three interdependent hospitality domains, commercial, social and private (Lashley, 2000), an approach that enables them to perceive guest interactions as informal; characterised by hoteliers wanting to „know‟ and „relate to‟ their guests. The findings here, drawn from a study of small hotels in the UK, show how owners manage this form of the „host-guest relationship‟ (Tucker, 2003) by employing a range of emotion management strategies. These mirror Bolton‟s 4Ps framework (2009) of pecuniary, professional, presentational and philanthropic emotion management roles. Adopting this fluid approach, rather than relying on emotional labour (Hochschild, 1983), enables the hoteliers to respond flexibly to meet the needs of their different types of guest. The findings in this paper validate Bolton‟s argument (2005) for using agential flexible emotion management that captures but goes beyond emotional labour
Lost and found: the Benmore and other Clydeside fernery buildings constructed by James Boyd & Sons of Paisley
No full textDigital library searches undertaken by the author have recently uncovered a small but significant archive of information about the Benmore fernery, linking it to glasshouses and other contemporaneous fernery buildings in Scotland. It is now possible to verify the date of the original building to the early 1870s. Wider context and background details are provided by briefly exploring horticultural trends and architectural innovations from this period. Thereafter, the known Clydeside fernery buildings constructed by James Boyd & Sons are reconsidered, providing insight into unknown and previously missing details of the Benmore version.
In 2009, from a ruinous condition, the Benmore fernery was the subject of a significant restoration led by a Glasgow-based team of conservation-accredited architects. Aspects of this practical work are summarised.
The article concludes by exploring the wider topics of garden history and conservation and highlights the role of botanic gardens in promoting the sometimes overlooked value of garden heritage
Long range potential effects in low density krypton gas
No full textSmall angle neutron scattering (SANS) in low density Kr-86 gas has been performed in order to measure the small-k behavior of the static structure factor S(k). Three number densities between 1.52 and 2.42 nm(-3) along the T = 297 K isotherm have been studied. The small-k dependence of the Fourier transform c(k) of the direct correlation function c(r) has been derived. The experimental determination of the k(3) term in the behavior of c(k) has led to a direct measurement of the London dispersion interaction in the pair potential of krypton. Also the contribution of the three-body potential in the asymptotic behavior of c(r) has been observed and related to the magnitude of the three-body interaction potential
The host-guest relationship and ‘emotion management’ : perspectives and experiences of owners of small hotels in a major UK resort
No full textThis thesis explores how the owners of 21 small hotels in a major UK resort perceived and experienced emotionalities surrounding the host-guest relationship, with a particular focus on employment of emotion management. The experiences of the owners of 5 large family hotels and the manager of a large corporate hotel were also captured in this study to provide an additional complementary ‘layer’ of data. I employed narrative inquiry using semi-structured interviews to gain insights into how participants constructed and negotiated the host-guest relationship through emotion management. I was also interested in uncovering the wider emotionalities of contextual influences that might impact on that relationship, such as hoteliers’ motivations and values. Adopting an inductive approach, my research was primarily informed by my interpretation of the concepts of ‘emotion management’ and the ‘host-guest relationship’. Further, and consistent with this cross-disciplinary approach, the lenses of ‘power’ and ‘identity’ enhanced my understanding of research participants’ experiences, particularly since these phenomena themselves play a role in the manifestation of both ‘emotion’ and ‘hospitality’. Whilst emotion management in its pecuniary form, as emotional labour, has been well documented in the corporate hotel sector, its manifestation in the smaller setting has been less clear. What I discovered in this study was that owners of small hotels employ an intriguing mix of emotion management strategies within a range of host roles adopted to establish and manage the boundaries of the host-guest relationship. An over-arching theme that emerged from the study was owners’ concerns about guest suitability, particularly with regard to the ‘dirty work’ and/or ‘risky work’ they could present. A key influencing factor here was that the hotel also constituted the owner’s ‘home.’ For the ‘suitable ‘guest, hoteliers could demonstrate considerable scope for hospitableness through philanthropic and personalized emotion management. Hence what seemed to emerge was an image of the small hotel owner as an autonomous flexible emotion manager, relatively free to engage in human connectedness with the guest and capable of eschewing the strictures of customer sovereignty that can envelop corporate counterparts. Host-guest relationships that emerged generally appeared to satisfy both parties and were often long lasting, even taking on the status of ‘friendships,’ where host and guest engaged in reciprocal appreciation that seemed ‘natural’ and spontaneous.EThOS - Electronic Theses Online ServiceGBUnited Kingdo
Investigating beta-sheet Nanocrystal Ordering and Correlation With Small-Angle X-ray Scattering
No full textabstract: In disordered soft matter system, amorphous and crystalline components might be coexisted. The interaction between the two distinct structures and the correlation within the crystalline components are crucial to the macroscopic property of the such material. The spider dragline silk biopolymer, is one of such soft matter material that exhibits exceptional mechanical strength though its mass density is considerably small compare to structural metal. Through wide-angle X-ray scattering (WAXS), the research community learned that the silk fiber is mainly composed of amorphous backbone and -sheet nano-crystals. However, the morphology of the crystalline system within the fiber is still not clear. Therefore, a combination of small-angle X-ray scattering experiments and stochastic simulation is designed here to reveal the nano-crystalline ordering in spider silk biopolymer. In addition, several density functional theory (DFT) calculations were performed to help understanding the interaction between amorphous backbone and the crystalline -sheets.
By taking advantage of the prior information obtained from WAXS, a rather crude nano-crystalline model was initialized for further numerical reconstruction. Using Markov-Chain stochastic method, a hundreds of nanometer size -sheet distribution model was reconstructed from experimental SAXS data, including silk fiber sampled from \textit{Latrodectus hesperus}, \textit{Nephila clavipes}, \textit{Argiope aurantia} and \textit{Araneus gemmoides}. The reconstruction method was implemented using MATLAB and C++ programming language and can be extended to study a broad range of disordered material systems.Dissertation/ThesisDoctoral Dissertation Physics 201
