26 research outputs found
Transkrip wawancara bersama Doktor Mohd Zulkifli Abdul Rahim aktivis OKU / Iman Amalin Azmin and Tengku Nur Azilah Akma Tengku Jelani
No full textTranskrip yang ditulis ini mengandungi temubual bersama seorang tokoh yang bernama Dr Mohd Zulkifli Abdul Rahim antara Tengku Nur Azilah Akma Binti Tengku Jelani dan Iman Amalin Binti Azmin. Temubual ini dilakukan adalah untuk mengetahui tentang perkhidmatan beliau dalam kerjayanya sebagai aktivis Orang Kurang Upaya dan sebagai pakar Terapi Carakerja. Dr. Mohd Zulkifli Abdul Rahim yang juga Ketua Unit Transformasi Orang Kurang Upaya (OKU) merangkap Penyelaras Kluster OKU Kampus Kesihatan, Universiti Sains Malaysia (USM), dipilih sebagai penerima Anugerah Tokoh Aktivis Cakna OKU peringkat Negeri Kelantan sempena Sambutan Hari OKU Muqarrabun Negeri Kelantan. Beliau menerima anugerah tersebut sebagai pengiktirafan atas sumbangan beliau dalam program pemerkasaan OKU yang dijalankan di USM kerana memberi manfaat kepada kebanyakan golongan OKU di Kelantan. Dr. Zul Rahim telah membawa lebih daripada 30 tahun pengalaman dalam bidang Terapi Carakerja dan telah bekerja dengan individu yang kurang upaya dart semua peringkat umur, mulai dari bayi baru lahir hingga warga emas. Setelah menamatkan pengajian PhD pada tahun 2012, beliau telah memainkan peranan utama dalam menubuhkan pelbagai program Transformasi Kurang Upaya. Tugas Dr Mohd Zulkifli Rahim tidak hanya terhad kepada jawatan sebagai Terapi Carakerja, tapi juga berkhidmat sebagai seorang pendidik di Universiti Sains Malaysia Kampus Kelantan. Jejak hidup dan pencapaian beliau boleh memberikan inspirasi kepada semua orang
The impact of workplace environment on employee productivity at Islamic Cooperative Bank: a case study at BKRM Berhad / Azilah Anis and Zuhaina Mustapa
No full textToday in the 21st century, it is impossible to adequately emphasize how vitally important a pleasant and favorable working environment is to employees' health, productivity, and well-being. As a growing issue for banking sectors, ensuring the staff members are being productive in the performance of their assigned responsibilities that may contribute to the success of the business, is becoming more important. Many variables may affect an employee's productivity, but the working environment of the workplace is by far the most prominent aspect that may either inhibit or enhance an employee’s productivity. As this research focuses on businesses and workers, the outcome will benefit both. Using a dataset of 144 employees from BKRM Berhad in Wilayah Persekutuan Kuala Lumpur branches, this study sought to determine the relationship between workplace environment on employee productivity, particularly at Islamic Cooperative Bank in Malaysia. The workplace environment is divided into two parts; physical and behavioral. According to the study’s findings, the researcher discovered that the behavioral workplace environment had a far more significant influence on employee productivity than the physical office environment
Prioritisation of internal and external barriers for supply chain implementation in manufacturing companies: a Malaysian perspective
No full textManufacturing companies as well as service providers often encounter barriers in successful implementation of supply-chain management (SCM) principles and practices. The present research, through extensive literature review, has identified the main barriers of SCM implementation for Malaysian manufacturing companies. Having identified the list of barriers, the items in the list are prioritized by applying the Analytic Hierarchy Process (AHP). Ten respondents who have wide range of experiences in dealing with SCM, have provided the necessary inputs in the prioritization exercise. The individual AHP pairwise comparison matrices are aggregated and Superdecision software has been used to compute the priorities. From the generated ranks, the most critical barriers can easily be identified. The onus on the Malaysian manufacturing companies is to take note of the present research findings and take appropriate measures so that the full benefits of SCM can be reaped. Though the findings are valid in the Malaysian context, but judgments from people from other countries can be taken and a comparison of the results can be made
Development of a new SETARA rating model: an application of the analytic hierarchy process
No full textSETARA, a rating tool was developed by the Malaysian Ministry of Higher Education in 2005 to rate the Malaysian universities - public as well as private. Over the years, the tool has been applied with considerable success. The tool comprises a comprehensive, all-encompassing criteria set along with their corresponding weights. However, how the weights have been determined and assigned to the criteria is not clear. It is well known that the set of weights affects the rating of a university significantly; so, it must be determined objectively. This research works has applied Analytic Hierarchy Process, a scientific prioritisation method, to compute the weights of various criteria and sub-criteria of SETARA assessment instrument. The new set of weights are computed using judgements taken from people involved in higher education administration and a scientific prioritisation method, therefore, it is claimed that the new set of weights is valid and acceptable. Upon comparison of the newly determined weights with the existing ones, significant differences are observed for certain criteria. This comparative analysis makes the main theme of this article
Improving teaching efficiency: an application of QFD and AHP
No full textHSBL University College is one of the privately run institutions of higher
learning in Malaysia which offers, among others, various programs in Economics,
Accounting and Business Administration. A recent survey conducted by the Faculty
of Business (FB) of HSBL found that the students were not fully satisfied with
the teaching and learning system of the college. The present work has been carried out
to identify the FB students’ requirements to improve the efficacy of the teaching and
learning system. Having identified the requirements, a number of lecturers were
contacted to extract the design requirements that would address the students’ needs.
The novelty of the paper is that Quality Function Deployment and Analytic Hierarchy
Process both have been applied to derive the priorities of the design requirements.
The results obtained by the above two methods have shown close resemblance
Improving Teaching Efficiency: An Application of QFD and AHP
No full textHSBL University College is one of the privately runned institutions of higher learning in Malaysia which offers, among others, various programs in Economics, Accounting and Business Administration. A recent survey conducted by the Faculty of Business (FB) of HSBL found that the students were not fully satisfied in the teaching and learning system of the college. The present work has been carried out to identify the FB students’ requirements to improve the efficacy of the teaching and learning system. Having identified the requirements, a number of lecturers were contacted to extract the design requirements that would address the students’ requirements. The novelty of the paper is that Quality Function Deployment and Analytic Hierarchy process – both have been applied to derive the priorities of the design requirements. The results obtained by the above two methods have shown close resemblance
The application of analytic hierarchy process in higher learning institutions: a literature review
No full textIn recent years, there has been increasing interest in the application of the Analytic Hierarchy Process (AHP) in the educational sector. However, little effort has been invested in reviewing its application particularly in higher learning institutions (HLIs). As such, this paper attempts to present a thorough literature review of the applications of the AHP in this context. It was observed that 33 articles of AHP application in HLIs were published in the period of 1992-2013. These identified articles were classified according to the publication year, country of origin, integrated techniques that were simultaneously utilised with AHP and also the HLI areas wherein the AHP was applied. The study observed that few articles were published in the period from the 1990’s to the early 2000’s. However, the number of papers has recently increased, especially after 2010, due to recognition of its effectiveness as a decision-making tool in HLIs. The AHP was widely applied in the USA (18 articles) followed by Taiwan, Turkey and India which emerged with three articles each. It is also noted that Quality Function Deployment and Kano model were techniques commonly integrated with AHP by previous researchers. Application of the AHP was dominantly applied in measuring quality education of HLIs (6 articles), faculty member evaluation (6 articles) as well as measuring performance (5 articles). Other areas wherein the AHP was applied include strategic planning, university selection and selection of university majors
Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions
No full textPurpose - The paper develops a hierarchical model to rank the challenges faced by the private Malaysian Higher Education Institutions (HEIs) in the provision of quality education and subsequently their corresponding critical success factors (CSFs) to address those challenges.
Design/methodology/approach - A sequential mix method was adopted in this study. Semi structured interviews with 29 participants were initially conducted to identify the challenges and CSFs. This was followed by a questionnaire survey involving 158 respondents to prioritise the identified findings. Thematic analysis was conducted in the qualitative stage, uncovering the challenges and their corresponding CSFs. Data for both stages were accumulated from internal and external stakeholders of Malaysian private HEIs. Finally, the four stages of the Analytic Hierarchy Process (AHP) were applied to rank the challenges and CSFs.
Findings - The qualitative stage identified eight challenges, i.e. ‘Academics’, ‘Facilities’, ‘Students’, ‘Programmes and curriculum’, ‘Competition’, ‘Accreditation’, ‘Finance’ and ‘Research’ together with their corresponding CSFs. The Analytic Hierarchy Process (AHP) enables the ranking of these challenges. ‘Finance’ has been found to be the most crucial challenge and ‘High competency in managing the institution’s finance’ as the most important CSF to address this challenge.
Research limitations/implications – As the study restricted its focus on Malaysian private HEIs, the results may not be generalised for public HEIs as well as foreign private HEIs operating in Malaysia.
Originality/value - The hierarchical model developed in this study is deemed important for implementation in order to resolve the prioritised challenges. It spells out the specific areas in which the resources of Malaysian private HEIs need to be prudently disbursed and properly managed
Unveiling the Key Drivers of Warehouse Performance: A Case Study from Malaysia’s Steel Stockist and Distribution Industry
No full textWarehouse management performance is vital for operational efficiency, particularly in the steel stockist and distribution industry where handling large, heavy inventories presents logistical challenges. Many companies face inefficiencies that lead to higher costs, delayed deliveries, and reduced service quality. These setbacks highlight the need to identify factors driving warehouse performance. While prior studies examined warehouse components individually, limited research explores the combined effects of space utilization, inbound activities, outbound activities, and human resource management, especially in emerging markets like Malaysia.
This study investigates these relationships within a leading Malaysian steel stockist and distribution company. A quantitative design was employed, with data collected via structured questionnaires from 97 employees using stratified and convenience sampling. Data were analyzed through Pearson correlation and multiple regression.
Findings show all four variables positively correlate with warehouse performance; however, only outbound activities were statistically significant. Outbound logistics—picking, packing, and shipping—proved the strongest determinant of overall efficiency. While space planning, inbound flow control, and workforce optimization provide support, it is the effectiveness of outbound operations that fundamentally dictates warehouse success.
The study suggests managers should prioritize outbound excellence while aligning other operational areas to reinforce this focus. Practically, this means early warehouse development should emphasize efficient shipping processes, with complementary improvements in space and workforce management.
This research contributes to both academia and industry by identifying operational drivers that enhance warehouse performance, offering insights for managers seeking competitiveness in high-demand sectors
An Application of Lean Principle in a Call Center at Sarawak
No full textCustomer follow-ups or repeat calls are common in a call center primarily due to unresolved cases that turn into aging cases. Different case category presents different complexity with different outcome which this case study demonstrates. The present study thus proposes the Lean principle to be applied in the workflow to analyze each process activity in an attempt to find the root cause of the aging cases that do not conform to the established time function mapping. Five respondents were chosen amongst the call center personnel for a semi-structured interview enabling them to express themselves freely within the context of the dilemma they are facing. The respondents share the same desire to receive timely answers or information to maintain customer satisfaction levels. The Lean principle enables this case study to formulate a recommendation that ties in with Lean true nature for continuous improvement
