2 research outputs found
AKUNTABILITAS DAN TRANSPARANSI DALAM PELAYANAN PUBLIK (STUDI KASUS PELAYANAN E-KTP DI KANTOR KECAMATAN TALLO KOTA MAKASSAR)
No full textThe Tallo District Office of Makassar City is an extension unit of the government to carry out its service function to the community. One of the service functions at the Tallo District Office of Makassar City which is currently a problem is the problem of E-KTP services which often experience delays in the settlement process. Therefore, the author intends to conduct a research process at the Tallo District
Office, Makassar City. The purpose of this study was to find out what the implementation of the principles of Accountability and Transparency in the E-KTP service process at Tallo District Agencies, Makassar City was like. The research method used is a qualitative method so that the entire presentation of the data presented will be presented in descriptive form. The data collection techniques used in this research process are data collection techniques based on interviews, observations and literature studies. Data management and analysis techniques used are data collection, data presentation, data reduction, data presentation and conclusions. The results of this study indicate that in terms of Accountability seen from the aspect of accuracy and completeness of information has been going well and as promised; from the aspect of the Management Information System and Monitoring Results have been running optimally both in terms of service quality and the quality of human resources; from the aspect of public access in accessing information and the mechanism for public complaints needs to be optimized. Meanwhile, in terms of transparency, the provision of clear information about procedures, costs and responsibilities has been going well, from the aspect of Ease of Access to Information it has gone well, and from the aspect of preparing a complaint mechanism if there are rules that are violated or requests to pay bribes still not going well.Kantor Kecamatan Tallo Kota Makassar adalah salah satu unit yang melakukan pelayanan public, yang saat ini menjadi terdapat beberapa masalah, diantaranya adalah permasalahan pelayanan E-KTP yang seringkali mengalami keterlambatan proses penyelesaian. Oleh karena itu penulis berniat untuk melakukan sebuah proses penelitian di Kantor Kecamatan Tallo Kota Makassar. Tujuan dari penelitian ini adalah untuk mengetahui implementasi prinsip akuntabilitas dan transparansi di dalam proses pelayanan E-KTP di Kantor Kecamatan Tallo Kota Makassar. Metode penelitian yang digunakan adalah metode kualitatif sehingga seluruh penyajian data yang dipaparkan akan disajikan dalam bentuk deskriptif. Adapun teknik pengumpulan data yang digunakan dalam proses penelitian ini adalah teknik pengumpulan data berbasis wawancara, observasi dan telaah dokumen. Teknik pengelolaan dan analisis data yang digunakan adalah pengumpulan data, penyajian data, reduksi data, penyajian data dan kesimpulan. Hasil penelitian ini menunjukkan bahwa dari segi akuntabilitas dilihat dari aspek akurasi dan kelengkapan informasi yang berhubungan dengan cara-cara mencapai sasaran suatu program telah berjalan dengan baik dan sesuai dengan yang dijanjikan; dari aspek Sistem Informasi Manajemen dan Monitoring Hasil telah berjalan dengan optimal baik dari segi kualitas pelayanan dan kualitas sumber daya manusia; dari aspek akses publik dalam mengakses informasi dan mekanisme pengaduan masyarakat perlu dioptimalkan. Sedangkan dari segi transparansi, penyediaan informasi yang jelas tentang prosedur-prosedur, Biaya dan Tanggung Jawab sudah berjalan dengan baik, dari aspek Kemudahan Akses Informasi telah berjalan dengan baik, dan dari aspek Penyusun mekanisme pengaduan jika ada peraturan yang dilanggar atau permintaan untuk membayar uang suap masih belum berjalan dengan baik
Menajemen Sistem Informasi PT. Telkomsel Plasa
No full textField Work Practice (PKL) is a means of self-actualization of some skills or skills, both soft skills and hard skills that have been acquired during lectures, applied in an agency or company for several months. In this street vendor report, several work implementation activities are presented, findings of obstacles or problems and proposed solutions to obstacles or problems encountered at the PT.Plasa Telkom Group Jambi Agency for 2 months, namely August 29 2022 to October 28 2022. Placement of street vendors in this agency the author is placed in the Data Management Help Desk work area in this division, ensuring that the data administration process is reliable, easily accessible, and up-to-date in terms of time. This process includes the acquisition, validation, storage and protection, monitoring and careful processing of necessary data. Based on the implementation of Field Work Practices at PT.Plasa Telkom Group Jambi, it can be concluded that the author gets an overview of the application of knowledge or theory that has been obtained in lectures, gains new experience in adapting to the world of work by communicating well and the author gains insight and knowledge about the world of work
