Widya Mandala Surabaya Catholic University Repository
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    The Influence of Job Satisfaction and Organizational Commitment on Turnover Intention through Job Stress in Inpatient Nurses at Dr. Soetomo Hospital in Surabaya in the New Normal Era: (Internal Marketing Review)

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    This study examines the relationship between job satisfaction and organization on turnover intention through job stress in inpatient nurses at Dr. Soetomo Hospital in Surabaya City during the new normal coronavirus (COVID-19) period.This research uses a quantitative approach because the researcher wants to explain the facts of the causal relationship between the variables studied using primary data and to process the questionnaire results data using LISREL software.Based on the results of data processing, it is proven that there is a negative and significant influence between: Job satisfaction on turnover intention, Job satisfaction on job stress. Organizational commitment to job stress, Organizational commitment to turnover intention, Job satisfaction to turnover intention through Job stress, and Organizational commitment have a negative and significant effect on turnover intention through Job stress. Meanwhile, job stress has a positive and significant effect on turnover intention.Suggestions for further research are that researchers should test more variables that influence job satisfaction and organizational commitment of nurses at Dr. Soetomo Hospital Surabaya in order to obtain more comprehensive research results.Practical suggestions that can be proposed based on the research that has been carried out are: (1) management of Dr. Soetomo Hospital Surabaya can increase job satisfaction and organizational commitment of nurses and (2) provide good policies for nurses, with services that have a good impression and make nurses feel happy and committed

    The influence of attractiveness and expertise of influencers towards purchase intention mediated by brand image in the erigo clothing line brand in Indonesia

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    The purpose of this study is to analyze the influence of attractiveness and expertise towards purchase intention mediated by brand image in the clothing line Erigo in Surabaya. This research is quantitative with a descriptive approach. The object of the study is the clothing line brand Erigo, and the criteria for the respondents are active social media users in Surabaya who are over 17 years old and who have seen the brand endorsement of Erigo. The sampling is done using non-probability sampling with the purposive sampling technique, and data is collected through direct questionnaire distribution. The analysis technique used in this research is Structural Equation Modeling-Linear Structural Relationships (SEM-LISREL) with the LISREL 8.80 application. The results showed that attractiveness and expertise have a positive and significant effect on brand image, and brand image has a positive and significant effect on purchase intention. In addition, the results also show that brand image is able to act as a mediating (intervening) variable for the influence of attractiveness and expertise on purchase intention. The suggestions for this research are to consider the direct relationship between the variables of attractiveness and expertise on purchase intention and to expand the respondent criteria

    Prosedur vouching kas dan bank atas jasa reviu sekolah ZC

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    Laporan Tugas Akhir ini dibentuk dengan tujuan menganalisis prosedur reviu atas pemeriksaan (vouching) kas dan bank Sekolah ZC. Latar belakang pengambilan topik ini dikarenakan kas kecil (cash on hand) dan kas di bank adalah aset lancar yang sering digunakan untuk operasional Sekolah ZC, maka pengelolaan kas dan bank harus memadai. Pengelolaan kas dan bank terdiri dari pengumpulan, pengelolaan, pengeluaran, hingga pencatatan dan pelaporan keuangan. Oleh karena itu Sekolah ZC menggunakan jasa reviu. Salah satu kegiatan yang dilakukan saat jasa reviu adalah memeriksa kas dan bank. Saat dilakukan vouching, ditemukan pengakuan pengeluaran terlebih dahulu sebelum kas di bank keluar. Dikarenakan Sekolah ZC melakukan pengakuan pengeluaran hingga pencatatan sebelum kas di bank keluar, maka terdapat selisih di rekening koran dengan buku besar yang dibuat oleh Sekolah ZC. Dari temuan itu, Sekolah ZC akan diberikan saran berupa jurnal koreksi. Dapat disimpulkan bahwa pencatatan dan pengeluaran kas harus dilakukan secara bersamaan sehingga tidak menimbulkan selisih

    Penggunaan E-office dalam mendukung manajemen surat menyurat internal di PT PAL Indonesia

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    Laporan Tugas Akir ini dibuat untuk mengetahui cara PT PAL Indonesia menggunakan aplikasi e-office untuk melakukan aktivitas surat menyurat seperti mengatur surat masuk dan surat keluar. Pengamatan ini dilatarbelakangi oleh adanya aktivitas surat menyurat yang sering dilakukan oleh PT PAL Indonesia sehingga dampaknya perusahaan memiliki volume dokumen yang tinggi mulai dari surat persetujuan, memo, permohonan, dan lain sebagainya. Laporan Tugas Akhir ini menjabarkan mengenai pengelolaan surat masuk dan surat keluar dengan menggunakan aplikasi e-office PT PAL Indonesia. Pada manajemen surat masuk terdapat tiga tahapan yaitu, penerimaan, pengarahan, dan tindak lanjut. Sedangkan untuk manajemen surat keluar terdapat lima tahapan yaitu, pembuatan konsep, penomoran dan persetujuan, penggandaan, penyimpanan surat fisik, dan pengiriman. Informasi yang digunakan sebagai pedoman dalam pengamatan ini diperoleh dari buku, karya ilmiah atau jurnal, dan internet. Pengelolaan surat menyurat yang baik perlu memperhatikan keamanan dan keutuhan dokumen tersebut serta penting memperhatikan keefektifan dan efisiensi dalam aktivita surat menyurat. Melalui pengamatan selama melaksanakan kegiatan PKL di PT PAL Indonesia, dapat diketahui bahwa tidak semua tahapan pengelolaan surat menyurat dapat dilakukan oleh aplikasi e-office, tetapi ada beberapa tahapan yang masih dilakukan secara manual. Oleh karena itu, Laporan Tugas Akhir ini diharapkan dapat menjadi bahan evaluasi terkait penggunaan aplikasi e-office guna mendukung mendukung kelangsungan dan mendorong kinerja karyawan menjadi lebih baik lagi dalam pengelolaan dokumen

    Prosedur pengelolaan surat keluar di tata usaha SMP Santo Yosef Surabaya

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    Laporan tugas akhir ini dibuat dengan tujuan untuk menjelaskan mengenai prosedur pengelolaan surat keluar di tata usaha SMP Santo Yosef Surabaya. Sekolah Menengah Pertama (SMP) Santo Yosef adalah salah satu sekolah swasta Katolik di Surabaya yang didirikan oleh Yayasan Tarakanita. Prosedur pengelolaan surat keluar di SMP Santo Yosef Surabaya memiliki beberapa tahapan yaitu: pembuatan konsep surat, pengetikan surat, pencetakan surat, persetujuan surat oleh Kepala Sekolah, pemberian stempel, pencatatan dalam buku agenda, pelipatan surat, pendistribusian surat kepada penerima, apabila penerima merupakan pihak eksternal (diluar sekolah) maka akan ditulis dalam buku ekspedisi dan dikirim oleh petugas, lalu yang terakhir adalah pengarsipan surat. Surat keluar diarsipkan baik secara manual di dalam lemari penyimpanan, maupun disimpan dalam folder digital. Menurut hasil pengamatan penulis, SMP Santo Yosef Surabaya belum menggunakan aplikasi seperti Microsoft Excel untuk pencatatan buku agenda surat. Penulis menyarankan agar Tata Usaha SMP Santo Yosef Surabaya mencoba untuk mencatat agenda surat di aplikasi Google Sheet

    The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior

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    In this modern era, schools require Organizational Citizenship Behavior (OCB) of organization members as one of the determining elements for the smooth process of achieving school goals. Leadership can transform an organization’s entire potential as a learning community towards better organizational change, which is needed to increase OCB. This article aims to analyze the direct and indirect relationship between transformational leadership (TL) and OCB with quality of work-life (QWL) and organizational commitment (OC) as mediators. Another aim is to analyze the role of QWL as a mediator of the relationship between TL and OC. The research sample was 165 permanent teachers from several high schools in Madiun City. Research data was collected through questionnaires, and Structural Equation Modeling (SEM) was used for data analysis. The data analysis results prove a significant direct relationship between TL, QWL, and OC with OCB in a positive direction. The results of testing the role of mediating variables contribute to the novelty of this research, namely: 1) QWL partially mediates the relationship between TL and OC, as well as the relationship between TL and OCB; 2) OC partially mediates the relationship between TL and OCB. The analysis results indicate that increasing teacher OCB can be done effectively through increasing transformational leadership practices, programs to improve the quality of work-life, and increasing teacher organizational commitment

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