Media Riset Bisnis & Manajemen (E-Journal)
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ANALISIS PENGARUH AKSI BELI-JUAL ASING, KURS, DAN INDEKS HANG SENG TERHADAP INDEKS HARGA SAHAM GABUNGAN DI BURSA EFEK INDONESIA DENGAN MODEL GARCH
No full textThe identify of investors doing a transaction, either domestic or foreign, is so transparent in our capital market. This allow some traders to follow the trading of a certain group of traders, namely foreign investors. This herding behavior is based on two assumptions. First, foreign investors are believed to have bigger capital. Second, they are also regarded to own more superior information and better fundamental outlook than the domestic investors.Based on this phenomenon, it is predicted that there is a positive relationship between IHSG (the composite stock index of Indonesian Stock Exchange) and the net daily foreign fund flow in the market. Besides confirming the above hypothesis, this study also tries to find out the effect of exchange rate and regional stock index on the IHSG, using GARCH model.Keywords: Foreign investor, Herding, Exchange rat
PENGARUH TIPE-TIPE STRUKTUR KEPEMILIKAN DAN FAKTOR-FAKTOR FUNDAMENTAL TERHADAP KINERJA BEBERAPA BANK "BERMASALAH" DI INDONESIA: OBSERVASI TAHUN 19914997**
No full textThis research aims to analyze the effect of ownership types & fundamental factors toward bank performance in Indonesian case 1991-1997. The idea is derived from study of Rokhim (2006); which stated that banks with higher related lending will be more fragility. In that study, she identifies several fundamental factors such as Cost of Fund; Size and Net Open Position. Different with Rokhim (2006), we focus to the effect of ownership type toward bank performance. We argue that related lending couki be caused by ownership type. As we know from agency, theory, the more concentrated ownership the higher related lending. Three important findings of our research are as follow: 1) Ownership Type and Fundamental Factors have significant effect toward bank performance. It implies to support indirectly study of Rokhim (2006). 2) From eight variables of ownership type only family; foreign, Soeharto, Listed and Cross and three variables of Fundamental Factors, only cost respectively have a significant effect in level 5 % toward bank performance unless family. 3) Robustness test with GLS fixed effect has consistent result with OLS non data panel.Key words: bank performance; ownership type; fundamental factor
PENGARUH NEED FOR COGNITION DAN TAKTIK PENJUALAN TERHADAP PERSEPSI HASIL TAWAR MENAWAR
No full textMany consumer purchase contexts are carried out in environments without clear reference points against which consumers assess their relative satisfaction on the bargaining outcome. In the absence of a reference point, perceptions of bargaining outcome may be influenced by cues which are made salient during the course of a bargaining process, one of those is the seller\u27s response time to the proposal offered by a prospective buyer. Through the mediating role of perceived level of conflicts, response time affects the perceived level of bargaining result. Following up1n*e><evious work of Srivastava and Oza (2006) on the effect of seller\u27s response time on buyer\u27s bargaining outcome perception, the author proposes 2 (two) new constructs which take into account the characteristics attributed to the buyer and seller respectively.In order to be able to qualify seller\u27s response time as a valid cue for consumers to assess the seller\u27s internal conflict, author argues that consumers might need to possess sufficient need for cognition (NFC). Consumers with high NFC will put less dependency on response time as a valid clue to infer the level of opponent\u27s conflict in a bargaining process, compared to consumers with low NFC. Borrowing from the literature of adaptive selling behavior, author further argues that the selling style of a seller could also play a moderating role affecting the relationship between seller\u27s level of conflict and buyer\u27s perception on the bargaining outcome. Sellers using internalization selling tactics may reduce the effect of conflict on perceived bargaining outome, while the use of identification selling tactics may give moderating effects in the opposite direction. Future empirical research to test the proposed relationships among variables is strongly encouraged.Keywords: Consumer purchase, Bargaining process, Perspective buye
STRUKTUR VOLATILITAS PENDEKATAN GARCH DAN TARCH
No full textReversal of direction of the securities price is quickly causes hish volatility and difficult to predict. Sometimes direction of volatility to return is not only correlation become negatively, but has the symmetric relationship. So anomaly return of security is not necessary followed by volatility on the same day. This research tries to know the volatility structure in market ASIAN. Approach of analysis used is GARCH and TARC methose Result of this research indicates that there is strong correlation between volatility situations and situation return. But situation of volatility doesn\u27t have the symmetric relationship with situation return on that week.Keyword: Retu4n, Volatility GARCH and TARCH, Security pric
PENGARUH PERBEDAAN USIA DAN GENDER ATASAN-BAWAHAN TERHADAP KOMITMEN ORGANISASI DAN KEPUASAN KERJA KARYAWAN GRAPARI TELKOMSEL JAKARTA
No full textThis study investigates the negative impact of age and gender diversity between supervisors-subordinate on job satisfaction and organizational commitment. The hypotheses were tested with a sample of 35 employees in Teikomsel Grapari West Jakarta Branch and 47 employees in Telkomsel Grapari South Jakarta Branch. Data were collected using quesioner and were analyzed using ANOVA. The result indicate that neither age differential and gender differential interaction were found that have no negative impact to job satisfaction and organizational commitment.Keyword : Age, gander, organizatinal commitmentjob satisfaction, telecommunication industr
ANALISIS ANTESEDEN LOYALITAS PELANGGAN: PERAN KOMPLAIN DAN KEPUASAN PELANGGAN TELKOM FLEXI-TRENDY DI SURAKARTA
No full textThe purpose of research is the role of customer satisfaction, complaint, trust switching cost and corporate image of the effect to customer loyalty.Data was obtained from 200 customer CDMA phone users TelkomFlexy-Trendy Card (PT Telkom) in Surakarta. The data was analyzed by Structural Equation Modelling (SEM).The result is complaint is negative significantly influence to customer satisfaction and corporate image. Customer satisfaction is significantly influence to trust, switching cost and corporate image. Trust, switching cost and corporate image is signicantly influence to customer loyalty. But customer satisfaction is not significantly influence to customer loyalty.Keywords: Customer loyalty, Complaint, Customer satisfaction, Trust, Switching cost, Corporate image
NILAI INTELLECTUAL CAPITAL PADA PERUSAHAAN-PERUSAHAAN DI INDONESIA
No full textIntellectual Capital (IC) is an intangible asset, as a hidden value, needed by company to explore the company\u27s competitive advantages. This study tried to identify IC as one of company\u27s resources to generate earnings. We propose 5 valuation models to identify IC role as one of firm value from price and earnings.There are 3 hypotheses that have been proposed in this study. The first hypothesis is proved by valuation model 1-4. The result shows that IC has influenced significantly to share price. The second and third hypothesis has failed to accept. We use valuation model 5 to prove these hypotheses. Those are implied that IC has not been used optimally to generate earnings.This study concludes that companies in Indonesia have not yet have the capabilities to innovate and creativity in order to generate eamings. Companies in Indonesia are more tangible insentive rather than intangible insentive.Keywords: Intellectual capital, Share price, Earning
VOLUME PERDAGANGAN DAN PERUBAHAN HARGA SAHAM : ANALISIS BERDASARKAN JENIS INFORMASI
No full textStock trading exists because there is a difference between trader\u27s opinions about expected value and security which is generating by same information. Traders opinion and expectation are reflected in trade volume. Trade volume can be classified in two components, i.e. trade frequency and transaction volume. The purpose of the study is to analyze the impact of trade frequency and transactions volume through stock price change. The study also discusses the impact of public and private information through transaction frequency and transactions volume. We use 45 stocks from 15 industries which classified to 3 (three) types of portfolios according to each market capitalization. The results of this study shows that trade frequency have significant impact to stock price change and neither to transactions volume. This mean tharbade frequency have information (private information). It can be concluded that each trader in Indonesian Stock Exchange (IDX) hase relative same information about public information but not to that of private information.Keywords: Trade frequency, transaction volume, public information, private information
DAMPAK PEMULIHAN JASA TERHADAP KEPUASAN PELANGGAN: SEBUAH PERBANDINGAN ANTARA PELANGGAN YANG KOMPLAIN DAN PELANGGAN YANG TIDAK KOMPLAIN (STUDIKASUS: SERVICE CENTER ESIA DIMARGONDA DEPOK)
No full textNowadays, the industry of telecommunication service provider in Indonesia is thriving. Telecommunication operators, both GSM-based and CDMA-based, compete for bigger share of the market. We can see that there are a lot of packages and added features offered. However, service failures still occur that requires providers to do service recoveries. Good service recovery after service failure occurrences is identified in the service industry as one of the key for customer loyalty.This research aims to determine the effect of dimensions of justice toward the customer satisfaction in the service recovery of Indonesian telecommunication provider, in this case ESIA, and compares the customer satisfaction of each customer by trust, word of mouth and customer loyalty between complaining and non-complaining customer.The result shows that customer complaint influenced by two variables from dimensions of justice through interactional justice and distributive justice. Besides that, result shows that service recovery satisfaction influences customer response after service recovery is completed, in form of trust, word of mouth and customer loyalty.Keywords: Seivice recovery, Customer satisfaction, Customer complain
PENGARUH KEPUASAN KERJA, KOMITMEN ORGANISASI TERHADAP KUALITAS JASA KARYAWAN CALL CENTER
No full textService delivery process is happened with interaction between employees and customers. Employees who had commitred to the company and satisfied with their\u27s job would give service better to the customer. The purpose of this study is to examine whether job satisfaction, organizational commitment influence service quality. Data collected by distributing questionnaire to 100 respondents at call center Bank X. Using Structural Equation Modelling (SEM), result of the experiment indicate that there are positively influence between job satisfaction, organizational commitment on service quality.Keywords : Job Satisfaction, Organizational Commitment, Service Qualit