1654 research outputs found
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Acceptance of online customer channels for damage claims in Germany
Get PDFThe digital transformation with its new technologies and customer expectation has a significant effect on the customer channels in the insurance industry. The objective of this study is the identification of enabling and hindering factors for the adoption of online claim notification services that are an important part of the customer experience in insurance. For this purpose, we conducted a quantitative cross-sectional survey based on the exemplary scenario of car insurance in Germany and analyzed the data via structural equation modeling (SEM). The findings show that, besides classical technology acceptance factors such as perceived usefulness and ease of use, digital mindset and status quo behavior play a role: acceptance of digital innovations, lacking endurance as well as lacking frustration tolerance with the status quo lead to a higher intention for use. Moreover, the results are strongly moderated by the severity of the damage event—an insurance-specific factor that is sparsely considered so far. The latter discovery implies that customers prefer a communication channel choice based on the individual circumstances of the claim
Pragmatic versus Hedonic: Determining the Dominant Quality in User Experience for Professional and Leisure Collaboration Tools
Get PDFAs collaborative technologies become integral in both professional and leisurely settings, especially during the rise of remote work and digital communities due to COVID-19, understanding the user experience (UX) factors is critical. This study aims to explore the differential importance of these UX factors across professional and leisure contexts, leveraging the widespread use of collaboration tools for an in-depth analysis. The objective of the study is to identify and assess key UX factors in collaboration tools, and to quantify their differential impact in professional and leisure settings. Our research underscores the nuanced role of context in evaluating User Experience (UX) factors’ importance in collaboration tools, with significant variances observed across professional and leisure settings. While some UX factors, including accessibility, clarity, and intuitive use, maintained universal importance across contexts and tools, others—specifically dependability and efficiency—contradicted assumptions of being universal" hygiene factors", demonstrating the complexity of UX evaluations. This complexity necessitates a differentiated approach for each context and collaboration tool type, challenging the possibility of a singular evaluation or statement
Urbane Logistik – leise, emissionsfrei, zuverlässig
Get PDFWie lässt sich die Logistik in Städten zukunftssicher und klimaschonend gestalten? Dazu bedarf es innovativer Konzepte für leise, emissionsfreie sowie sichere und zuverlässige Transportlösungen. Im Forschungsprojekt USEfUL haben sich Akteure aus Kommunen, Wissenschaft und Wirtschaft der Regionen Hannover und Braunschweig zusammengeschlossen. Das Projektteam entwickelt eine App, die verschiedene Logistikkonzepte und ihre Auswirkungen vergleicht. Sie kann Politik, Kommunen und Unternehmen bei der Entscheidung unterstützen
Developers talking about code quality
Get PDFThere are many aspects of code quality, some of which are difficult to capture or to measure. Despite the importance of software quality, there is a lack of commonly accepted measures or indicators for code quality that can be linked to quality attributes. We investigate software developers’ perceptions of source code quality and the practices they recommend to achieve these qualities. We analyze data from semi-structured interviews with 34 professional software developers, programming teachers and students from Europe and the U.S. For the interviews, participants were asked to bring code examples to exemplify what they consider good and bad code, respectively. Readability and structure were used most commonly as defining properties for quality code. Together with documentation, they were also suggested as the most common target properties for quality improvement. When discussing actual code, developers focused on structure, comprehensibility and readability as quality properties. When analyzing relationships between properties, the most commonly talked about target property was comprehensibility. Documentation, structure and readability were named most frequently as source properties to achieve good comprehensibility. Some of the most important source code properties contributing to code quality as perceived by developers lack clear definitions and are difficult to capture. More research is therefore necessary to measure the structure, comprehensibility and readability of code in ways that matter for developers and to relate these measures of code structure, comprehensibility and readability to common software quality attributes
Bluetooth Exposure Logging zur Besucherstromanalyse im Außenbereich
Get PDFBluetooth ist ein weit verbreitetes drahtloses Übertragungsprotokoll, das in vielen mobilen Geräten wie bspw. Tablets, Kopfhörer oder Smartwatches verwendet wird. Bluetooth-fähige Geräte senden mehrmals pro Minute öffentliche Advertisements, die u.a. die einzigartige MAC-Adresse des Gerätes beinhalten. Das Mitschneiden dieser Advertisements mittels Bluetooth-Logger ermöglicht es, Bewegungen der Geräte zu analysieren und lassen somit Rückschlüsse auf die Bewegungen der Besitzenden zu.
Zum Schutz der Privatsphäre werden seit 2014 zufällig erzeugte MAC-Adressen in Advertisements verwendet. Eine sog. randomisierte MAC-Adresse bleibt durchschnittlich 15 Minuten lang gültig und wird dann durch eine neue zufällige Adresse ersetzt. Der Aufenthalt eines Geräts zu einem späteren Zeitpunkt kann nicht bestimmt werden. Dennoch kann der Wechsel eines Geräts von einem Bluetooth-Logger zu einem anderen innerhalb dieser 15 Minuten erkannt und somit eine Bewegung des Gerätes abgeleitet werden.
Durch Apps der Kontaktpersonennachverfolgung wie die Corona-Warn-App (CWA) senden auch vermeintlich inaktive Smartphones Bluetooth-Advertisements. Mit etwa einem Viertel der Aufzeichnungen unterstützt die CWA die Auswertungen dieser experimentellen Arbeit.
Um die praktische Anwendbarkeit zu demonstrieren, wurde der Erlebniszoo Hannover als Testgelände genutzt. Die Auswertung der über sieben Wochen gesammelten Daten ermöglichte die Analyse von Stoßzeiten, stark besuchten Orten und Besucherströmen
Development of an interprofessional person-centred care concept for persons with care needs living in their own homes (interprofHOME): study protocol for a mixed-methods study
Get PDFIntroduction: People receiving home care usually have complex healthcare needs requiring the involvement of informal caregivers and various health professionals. In this context, successful collaboration is an important element of person-centred care, which is often insufficiently implemented. Consequences might be found in avoidable hospitalisations. The aim of the study is to develop a care concept to improve person-centred interprofessional collaboration for people receiving home care considering the perspectives of all person groups involved.
Methods and analysis: This study uses a mixed-methods design consisting of a literature review, several qualitative inquiries, a cross-sectional quantitative study and a final structured workshop. After a literature review (work package (WP) 1), we will explore the perspectives of people receiving home care (n=20), their relatives (n=20) and representatives of statutory health insurances (n=5) in semistructured interviews (WP2). Moreover, 100 individuals of each group (people receiving home care, relatives, registered nurses, general practitioners and therapists) involved in home care will answer a survey on collaboration that will be analysed descriptively (WP3). Additionally, monoprofessional focus groups (n=9) of registered nurses, general practitioners and therapists, respectively, will discuss current practices. Data will be analysed by qualitative content analysis. Best practice cases (n=8) will be analysed by a case-based qualitative content analysis based on data of observations of home visits and interviews (WP4). The findings of WP2 will be discussed in mixed focus groups (n=4) with 10 participants each (WP5). Considering the results of joint displays of WP3, WP4 and WP5, the interprofessional care concept and its implementation will be elaborated in an expert workshop (WP6).
Ethics and dissemination: Ethical approval was obtained from all ethics committees of the project partners. Study results will be disseminated through publications, conference presentations, student education and advanced training of health professionals
Auswirkung der Presse- und Informationsfreiheit auf Bibliotheksdienstleistungen im internationalen Vergleich
Get PDFPresse-, Informations- und Meinungsfreiheit sind miteinander verbundene Basisrechte. Durch das Recht sich frei zu informieren wird das Recht der freien Meinungsäußerung und damit die freie Presse sichergestellt. Die sich weltweit verändernden Presselagen stellen nicht nur die Pressefreiheit vor Herausforderungen. Durch die Fähigkeit erhaltene Informationen zu verarbeiten, wird die Informationskompetenz der Bevölkerung ermöglicht und sichergestellt. Die Ausübung dieser Kompetenz hingegen ist die Grundlage sich aktiv an demokratischen Prozessen zu beteiligen. Ziel dieser Arbeit ist es, mittels der Rangliste zur Presselage der Reporter ohne Grenzen und anhand der Daten zur Informationsfreiheit des DA2I Dashboards sowie literaturbasierten Kriterien zu untersuchen, inwiefern sich die Lage der Presse- und Informationsfreiheit auf Bibliotheksdienstleistungen öffentlicher Bibliotheken auswirkt. Im Ergebnis wirken sich diese nicht ausschließlich auf den Medienbestand aus. Die Zustände der genannten Basisrechte in einem Staat haben auch Einfluss auf die Veranstaltungsarbeit
Strain diversity and infection durations of Staphylococcus spp. and Streptococcus spp. causing intramammary infections in dairy cows
Get PDFTo effectively prevent and control bovine mastitis, farmers and their advisors need to take infection pathways and durations into account. Still, studies exploring both aspects through molecular epidemiology with sampling of entire dairy cow herds over longer periods are scarce. Therefore, quarter foremilk samples were collected at 14-d intervals from all lactating dairy cows (n = 263) over 18 wk in one commercial dairy herd. Quarters were considered infected with Staphylococcus aureus, Streptococcus uberis, or Streptococcus dysgalactiae when ≥100 cfu/mL of the respective pathogen was detected, or with Staphylococcus epidermidis or Staphylococcus haemolyticus when ≥500 cfu/mL of the respective pathogen was detected. All isolates of the mentioned species underwent randomly amplified polymorphic DNA (RAPD)-PCR to explore strain diversity and to distinguish ongoing from new infections. Survival analysis was used to estimate infection durations. Five different strains of Staph. aureus were isolated, and the most prevalent strain caused more than 80% of all Staph. aureus infections (n = 46). In contrast, 46 Staph. epidermidis and 69 Staph. haemolyticus strains were isolated, and none of these caused infections in more than 2 different quarters. The 3 most dominant strains of Strep. dysgalactiae (7 strains) and Strep. uberis (18 strains) caused 81% of 33 and 49% of 37 infections in total, respectively. The estimated median infection duration for Staph. aureus was 80 d, and that for Staph. epidermidis and Staph. haemolyticus was 28 and 22 d, respectively. The probability of remaining infected with Strep. dysgalactiae or Strep. uberis for more than 84 and 70 d was 58.7 and 53.5%, respectively. Staphylococcus epidermidis and Staph. haemolyticus were not transmitted contagiously and the average infection durations were short, which brings into question whether antimicrobial treatment of intramammary infections with these organisms is justified. In contrast, infections with the other 3 pathogens lasted longer and largely originated from contagious transmission
Rotor Position Estimation for Permanent Magnet Synchronous Machines using Electromotive Force and Anisotropy Using Extended-Kalman-Filter
Get PDFIn this paper a new rotor position observer for permanent magnet synchronous machines (PMSM) based on an Extended-Kalman-Filter (EKF) is presented. With this method, just one single EKF is sufficent to evaluate the position information from electromotive force (EMF) and anisotropy. Thus, the PMSM can be controlled for the entire speed range without a position sensor and without the need to switch or synchronize between different observers. The approach covers online estimation of permanent magnetic field and mechanical load. The resulting EKF-based rotor position estimator is embedded in the existing cascaded control concept of the PMSM without need of additional angle trackers or signal filters. The experimental validation for the position sensorless control shows optimized dynamic behaviour
Social Scoring in China
Get PDFIn den zurückliegenden Jahren hat eine Nachricht Schlagzeilen gemacht, die besonders in der westlichen Welt für Aufruhr gesorgt hat: Die Regierung der Volkrepublik China implementiere ein Sozialkreditsystem, das die Menschen in ihrem alltäglichen Verhalten bewerte und zu „Wohlverhalten" zwingen solle.
Diese Arbeit beschäftigt sich mit den Hintergründen des „Sozialkreditsystem", seiner Entstehung, Umsetzung und der Rezeption durch die chinesische Bevölkerung. Abschließend wird ein Vergleich mit ähnlichen Systemen in Deutschland versucht