JKMP (Jurnal Kebijakan dan Manajemen Publik)
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Hospital Management Information System (SIMRS) in Improving Service Quality at Ogan Ilir Regional Hospital: Sistem Informasi Manajemen Rumah Sakit (SIMRS) dalam Meningkatkan Mutu Pelayanan di RSUD Ogan Ilir
Full text linkHospital Management Information System plays an important role in supporting the overall process in the hospital with information technology. This study examines the role of SIMRS in improving the quality of service at Ogan Ilir Regional Hospital. This study aims to assess the effectiveness of SIMRS in streamlining hospital operations, improving patient care, and facilitating better data management. A qualitative approach was used, which included interviews with hospital staff and analysis of hospital performance metrics before and after the implementation of SIMRS. The results showed that SIMRS made a significant contribution to improving the quality of service by reducing administrative errors, increasing the efficiency of patient management, and providing real-time access to patient data. This study provides valuable insights for hospital management and policy makers who want to improve health service delivery through the use of information systems
Implementation of the Policy for Strengthening Teacher Competence through Continuous Competence Development (PKB) Based on East Java Governor Regulation No. 38/2024 in Surabaya: Implementasi Kebijakan Penguatan Kompetensi Guru melalui Pengembangan Kompetensi Berkelanjutan (PKB) Berdasarkan Pergub Jatim No. 38/2024 di Surabaya
Full text linkThis study aims to analyze the implementation of East Java Governor Regulation Number 38 of 2024 concerning Strategic Planning for Vocational Education and Vocational Training, specifically in strengthening teacher competency through the Continuous Professional Development Program (PKB) in Surabaya. The urgency of this study arises from the lack of empirical studies analyzing this latest regional regulation, even though this policy is crucial for ensuring teachers are adaptive to global industry needs. The method used is a qualitative study with a systematic literature review approach, using the Mazmanian & Sabatier implementation theory framework to evaluate policy documents, program reports, and related research. The main findings indicate that the policy implementation has been very effective and directed, driven by three key factors: a strong regulatory structure, active synergy between the Education Office and the industrial world (including PT PAL and PT INKA), and a high commitment from implementers. This effectiveness is measured by the PKB achievements, such as more than 500 vocational high school teachers participating in digital literacy training and the production of more than 250 scientific publications for teachers. A significant contribution of this study is the affirmation of a model for teacher competency development that is integrated between schools and industry demands. The implications require increased budgets to expand access to quality training and strengthen technological infrastructure to ensure the sustainability of PKB in the future
Prevention of Abuse of Authority, An Analysis of Integrity at Class IIA Sragen Correctional Facility and Class I Surakarta Detention Center: Pencegahan Penyalahgunaan Wewenang, Suatu Analisis Integritas Di Lapas Kelas IIA Sragen dan Rutan Kelas I Surakarta
Full text linkAbuse of authority in correctional institutions is a problem that can threaten the legitimacy of public administration. This study investigates the application of integrity as a mechanism to prevent abuse of authority in Technical Implementation Units for Corrections, namely the Class IIA Correctional Institution in Sragen and the Class I Detention Center in Surakarta. Using qualitative descriptive methods and the six-dimensional integrity framework proposed by Leo Huberts (2014), this study explores key components including system integrity, moral virtue, accountability, openness, rule enforcement, and exemplary behavior. Data were collected through interviews, observation, and documentation. The results of the study show that integrity at the Sragen Class IIB Prison is based on formal work rules and implementation by Satops Patnal, reinforcement in assembly forums, reinforcement of religious values, monthly reports, participatory facilities, and role models for officers. Meanwhile, what is different at the Surakarta Class I Detention Center is the existence of body checks on employees, checks on employees' belongings, and reviews of conditions. Integrity fosters a work culture that not only prevents violations through rules and sanctions, but also maintains ethical behavior through religious guidance, moral examples, and participatory monitoring. This study emphasizes that institutional integrity must be cultivated as a shared organizational value rather than a reactive response to violations. By instilling integrity across all operational, behavioral, and cultural dimensions, correctional institutions can create a robust system that minimizes opportunities for abuse of authority
The Influence of Regional Government Policy Implementation on the Effectiveness of Ketapanrame Trawas Tourism Village Development: Pengaruh Implementasi Kebijakan Pemerintah Daerah Terhadap Efektivitas Pengembangan Desa Wisata Ketapanrame Trawas
Full text linkThe study was conducted with the aim of determining and analyzing the effect of local government policy implementation on the effectiveness of Ketapanrame Trawas tourism village development in Mojokerto Regency. The study was conducted using a quantitative approach with a causal associative research design. Data collection techniques were carried out using questionnaires involving employees of the Tourism Office, village officials, business actors, and tourists. The data were obtained and analyzed using simple linear regression. The results showed that the implementation had a significant effect on the effectiveness of the development of the Ketapanrame Trawas tourist village in Mojokerto Regency. The r-square value was below 50%, indicating that the policy implementation was not yet optimal in supporting the development of the Ketapaname Trawas tourist village in Mojokerto Regenc
SDGs Policy Analysis: Strategy Towards Sustainable Cities and Poverty Alleviation in Mojokerto Regency: Analisis Kebijakan SDGs: Strategi Menuju Kota Berkelanjutan Dan Pengentasan Kemiskinan Di Kabupaten Mojokerto
Full text linkThis study analyzes the implementation of Sustainable Development Goals (SDGs) policies, especially the goal of zero poverty and hunger, in sustainable development in Mojokerto Regency. The method used is a qualitative approach through literature studies, by reviewing various written sources such as scientific articles, government reports, and policy documents. The results of the study indicate that the integration of SDGs in regional development planning has driven a decrease in poverty rates in Mojokerto, reflected in the decreasing trend in the percentage of poor people over the past five years. Innovative programs such as Kampung Zakat and MSME assistance have contributed significantly to improving community welfare. However, the implementation of SDGs still faces challenges in the form of budget constraints, low community participation, and lack of cross-sector synergy. Progress in poverty and hunger alleviation, the sustainability of achieving SDGs in Mojokerto requires strengthening collaboration, increasing human resource capacity, and optimizing funding
Implementation of Electronification Whistleblowing System Through the Application of Complaint Service Information at The Jombang Regency Inspectorate
Full text linkThe implementation of the Electronic Whistleblowing (WBS) system through the Complaint Service Information System application at the Jombang Regency Inspectorate is an innovation to increase transparency, accountability, and effectiveness of government governance. This application makes it easy for the public and employees to submit complaints quickly, safely, and in a structured manner through an easily accessible digital system. The electronic-based reporting feature and real-time monitoring of report status accelerate the Inspectorate's response to various complaints received. This study uses a qualitative descriptive method with five main indicators: commitment, visibility, accessibility, simplicity, and speed of complaint handling. The results of the study showed a high level of respondent satisfaction, with an average positive assessment of above 75%, as well as increased employee work efficiency, accelerated complaint resolution, and public participation in monitoring public services. However, challenges such as low digital literacy in rural areas, internal resistance to transparency, and issues of reporter data security still need to be addressed. Optimizing this system requires a broader socialization strategy, increased digital literacy, and strengthened technology infrastructure and data security. With these steps, WBS electronification is expected to become a more inclusive, effective, and sustainable complaint system in supporting clean and responsive governance
Good Tourism Governance in the Development of Heritage Tourism (Case Study: Europeesche Champ in the Old Town of Surabaya): Good Tourism Governanace dalam Pengembangan Heritage Tourism (Studi Kasus Europeesche Champ Kota Lama Surabaya)
Full text linkThis research aims to analyze the development of Heritage Tourism in the European Area (Europeesche Champ) of Kota Lama Surabaya using the perspective of Good Tourism Governance with descriptive qualitative methods and a case study approach. Data collected through interviews, observation and documentation and analyzed using the theory of Good Tourism Governance. The results of the study show that good tourism governance is very important for the development of heritage tourism as an area that has cultural heritage potential which is the attraction of tourist destinations and opens opportunities for local economic growth. Good Tourism Governance in the European Area (Europeesche Champ) Kota Lama Surabaya can be said to have been implemented well with the success of 5 out of 10 indicators, namely related community participation, sustainable resource utilization, environmental carrying capacity, environmental accountability, and promotion and advocacy of local cultural values. However, there is still room for improvement in the indicators of stakeholder involvement, local ownership partnerships, accommodating community aspirations, program monitor and evaluation, and community training
Circular Economy Development Policy in Magetan Regency: Case Study of the Leather Industry and its Impact on Improving the Community's Economy: Kebijakan Pengembangan Ekonomi Sirkuler di Kabupaten Magetan: Studi Kasus Industri Kulit dan Dampaknya terhadap Peningkatan Ekonomi Masyarakat
Full text linkThis study aims to analyze the circular economy development policy in Magetan Regency, focusing on the leather industry and its impact on improving the community's economy, especially on Jalan Sawo, Selosari Village. The method used is a qualitative approach, which includes in-depth interviews with industry players, direct observation at the location, and analysis of documents related to the policy. The results of the study indicate that the implementation of the circular economy policy not only increases community income through the creation of new jobs but also contributes to waste reduction and increased environmental awareness among the community. In addition, this study identifies challenges faced in implementing the policy, such as lack of training and technical support. Recommendations are provided to improve the effectiveness of this policy, including the need for collaboration between the government, private sector, and the community in creating a sustainable circular economy ecosystem. This research is expected to contribute to the development of better policies in the future
The Effectiveness of SI BANK SAM as a Solution for Waste Bank Management in Blitar Regency: Efektivitas SI BANK SAM sebagai Solusi Pengelolaan Bank Sampah di Kabupaten Blitar
Full text linkThe Waste Bank Information System (SI BANK SAM) is a digital application owned by the Environmental Service of Blitar Regency that manages waste banks. This application was developed due to the suboptimal management of waste banks, which had shortcomings such as inaccurate record-keeping, slow data verification, and high operational costs. This study aims to analyze the effectiveness of SI BANK SAM in managing waste banks in Blitar Regency, enabling the Environmental Service to evaluate existing challenges. Evaluations that improve the application’s effectiveness can enhance SI BANK SAM’s role in addressing waste problems in Blitar Regency. This research uses a descriptive qualitative approach. The results show that the SI BANK SAM application is one of the best solutions provided by the Environmental Service of Blitar Regency to optimize the management of waste banks, replacing the manual system that had many drawbacks such as slow data collection and frequent discrepancies between recorded data and actual field conditions. Field findings indicate that SI BANK SAM operates as expected, with 4 out of 5 dimensions performing well based on Gibson’s (2003) effectiveness theory, which includes the dimensions of production, efficiency, satisfaction, adaptation, and development
An Evaluation of Bureaucratic Reform in Improving Public Service Quality at the Surabaya District Attorney’s Office: Evaluasi Reformasi Birokrasi dalam Meningkatkan Kualitas Pelayanan Publik di Kejaksaan Negeri Surabaya
Full text linkThis study examines the implementation of bureaucratic reform at the Surabaya District Attorney’s Office and its influence on public service quality. Bureaucratic reform is considered a strategic initiative to promote more effective, efficient, and accountable service delivery. However, its application in the law enforcement sector still faces several barriers, including inconsistent procedures and limited institutional capacity. The main objective of this research is to assess the relationship between bureaucratic reform and public service quality and to identify the reform dimensions that most significantly contribute to service improvement. The study applies a quantitative explanatory design through a survey of 80 respondents, comprising 15 staff members and 65 service users. Data were analyzed using descriptive statistics, validity and reliability testing, Pearson correlation, and simple linear regression. Service quality was measured using the SERVQUAL framework, which includes tangibles, reliability, responsiveness, assurance, and empathy. The findings reveal a positive and statistically significant relationship between bureaucratic reform and public service quality (r = 0.712; p < 0.05). Bureaucratic reform accounts for 50.7% of the variation in service quality, with transparency and procedural efficiency identified as the strongest predictors. The study recommends strengthening institutional structures, enhancing employee capacity, and adopting technological innovations to ensure more consistent implementation of reform and to foster responsive, sustainable public services