JMM17: Jurnal Ilmu Ekonomi dan Manajemen
Not a member yet
162 research outputs found
Sort by
Pengaruh Struktur Organisasi Dan Kepemimpinan Terhadap Kemampuan Sumber Daya Manusia Dan Dampaknya Terhadap Efektivitas Pelayanan Pendidikan Dasar Pada Dinas Pendidikan Kabupaten Bangkalan, Provinsi Jawa Timur
Get PDFAbstract: Indicator of the success of educational services, is when the ability and effectiveness of human resource services and the Department of Education as an agency officials education managers are already well underway, and the availability of sufficient reliable infrastructure and the allocation of funds in the business of giving satisfaction to the public through the provision of educational services, in accordance purpose of existence Government institutions as an public organizations.The research population was all state elementary school teacher Headmaster at Bangkalan Madura in East Java, as many as 666 people, with the criteria of the respondents are: 1). Headmaster of state elementary school teacher at Bangkalan Madura in East Java. 2). Headmaster of state elementary school teacher which already served 1 year minimum.From the test results of the models in this study, the Generalized Least Square Estimation (GLS), analysis of the Structural Equation Model (SEM), proportional random sampling method and software assistance Amos 20, on 247 respondents, able to explain the influence of organizational structure, leadership, and human resources for effective service in the Department of Basic Education at Bangkalan Madura in East Java.The results showed that: 1). Organizational structure can significantly affect the ability of human resource. 2). Organizational structure does not significantly affect the effectiveness of services. 3). Leadership significantly affect the ability of human resource. 4). Leadership significantly influences the effectiveness of the service. 5). Human resource capabilities can significantly affect the effectiveness of services. The results also show that the effectiveness of the service is not due to the direct influence of the organizational structure, but due to an indirect effect through the organizational structure of human resource capabilitiesKeywords: Organizational structure, Leadership, Human resource capabilities, Effectiveness of servic
Analisis Kinerja Pegawai Melalui Komitmen Organisasional, Lingkungan Kerja dan Kepuasan Kerja Pegawai Pemerintah Kota Mataram
Get PDFAbstractThe low Employee satisfaction, and followed by the low organizational commitment and work environment are less well causing the performance of civil servants is still low. The low of job satisfaction aspects obtained less satisfaction from employee’s on their allowances and compensation they received. As seen from the grant of the allowance system welfare that only based on the level of structural and the position/rank without considering the work achievement. Similarly in terms of promotion has not been refers to competency and the sequence line.The population in this research is the civil servant in Mataram City Government, the Secretariat of The Parliament, Dinas, Bappeda, Inspectorates, Regional Technical Institute Mataram in West Nusa Tenggara province, with the total number of 1.058 employees.From the test results of this research, a model with Maximum Likelihood Estimation (MLE), analysis of structural equation modeling (SEM), proportional random sampling method by software Amos 20 on 152 respondents.The results showed that: 1). Organizational Commitment has towards Employee’s job satisfaction at Government of Mataram. 2). Organizational Commitment has effect on the performance of the employees of the City Government of Mataram. 3). Work environment has influence towards employee’s job satisfaction at Government Mataram 4). Work environment has influence towards employees performance of Government of Mataram. 5). Employees job satisfaction has influence towards employees performance Government of Mataram. Key words:  organizational commitment, work environment, job satisfaction, performance
Analisis Kepuasan Pelanggan PT. Sucofindo Melalui Kualitas Layanan, dan Citra Perusahaan
Get PDFAbstract: Related business activities performed by PT. Sucofindo, which should consider the satisfaction for customers, thus this research, wish to find out what are the company should do, and also what matters are the customers expect, so that PT. Sucofindo can increase its performance as good as possible.The population was all customers of PT. Sucofindo. The estimation used was Maximum Likelihood Estimation (ML), and sample number would be researched was as large as 100. Data analysis result, indicated values from GFI, AGFI, TLI, CFI, RMSEA and CMIN/DF of 0.931, 0.877, 0.996, 0.997, 0.023 and 1.052, respectively, which all of those in the expected value range.The result of research indicated that: 1. Service quality is influential on image. 2. Service quality is influential on customer satisfaction. 3. Company image is influential on customer satisfaction. 4. Service quality is influential on customer satisfaction, indirectly via company image.Key Words: Service quality, company image, customer satisfactio
Pelaksanaan Program Nasional Pemberdayaan Masyarakat (PNPM) Mandiri Perdesaan Dalam Meningkatkan Kesejahteraan Masyarakat Miskin di Desa Sukarara Kecamatan Jonggat Kabupaten Lombok Tengah
Get PDFAbstract: Empowerment is an attempt to make people, groups or communities become more empowered so that they can take care of their interests independently. As we know, that in the implementation of PNPM-MP should involve community participation as an essential element. However, the implementation in the field, PNPM-MP faced with the problem of minimal participation of the community. This will result in less optimal implementation of PNPM-MP in Sukarara, Jonggat, Central Lombok. The writer interested in conducting research with the title of PNPM-MP in Improving Welfare of the Poor with the formulation of the problem: (1) How is the implementation (2) What are the barriers and factors supporting the implementation and (3) what the government's efforts to overcome obstacles of PNPM-MP in improving the welfare of the poor in Sukarara, Jonggat, Central Lombok.This study uses descriptive qualitative research method, the writer did not use the sample population. The writer is using purposive informants as a source of primary data and documents as a source of secondary data. To support ongoing research, writer uses a variety of secondary data in order to support the completeness of the data required in this study.The results of the study: (1). PNPM-MP can be broadly improve the welfare of the poor due to open employment opportunities through development of infrastructure. (2). Barriers in general practice: Human resources is still low, procurement of materials/goods to be auctioned, disbursements are often not timely, lack of socialization and development and (3) Supporting the management of the program is already well organized from the central, provincial, regency, districts and villages (4) efforts by the government is directing the public to increase their knowledge and skills.Keywords: Implementation, PNPM-MP, Welfare of the Poo
Menakar Prospek Kelayakan Investasi Industri Peralatan Rumah Tangga Berbahan Baku Aluminium
Get PDFAbstract: East Java Province has the potential to develop the business housewares made from aluminum. Industry is very promising and has good prospects. Demand for refined products result from this in the form of aluminum household appliances market is very attractive both in neneri market and overseas market. For overseas market demand of houseware products made from aluminum are from Japan, India, the Netherlands and China.Potential industry of household appliances are made of aluminum in East Java feasible to be developed. Based on household demand akanperalatan higher, both in local and international markets. Demand for household appliances for the local market is currently very high but still a small portion of raw materials imported from china. As a result, prices tend to rise.Key words: Aluminum, Industrial Appliances, Business Feasibility
The Impact of Product, People, Process Dan Physical Evidence on Customer Loyalty at PT. Samudera Shipping Services - Surabaya
Get PDFThis study aims to determine the effect of product, people, process and physical evidence on customer loyalty St PT. Samudera Shipping Services - Surabaya. The variables used in this study are the independent variable ( X ) consisting of the Product ( X1 ) , People ( X2 ) , Process ( X3 ) , and Physical Evidence and the dependent variable ( Y ) that is customer loyalty. The theory used is Kotler & Keller ( 2009 ) marketing mix refers to the concept of the traditional marketing mix consists of 4Ps , namely product , price , place / location and promotion expanded with the addition of non- traditional elements , namely people , physical facilities and processes to be seven elements (7P) . However, the study was taken 4 P, which are product, people, process and physical evidence. And the Sheth theory on Tjiptono (2012:482) customer loyalty is a deeply held commitment to re- buy or subscribe to a product / service consistently preferred in the future, giving rise to a series of purchase of the product or the same product over and over, despite situational influences and marketing efforts have the potential to cause switching behavior to similar competitors. This study of causal research is looking for a research and describe the relationship (cause and effect) and the effect of study variables to be concluded (Maholtra , 2005 , p.100 ) . The population that will be used and examined in this study are customers of PT. Samudera Shipping Services Branch Office Surabaya in 2011-2013. Data analysis techniques used in this research is to use the method of Structural Equation Modeling (SEM) with software Smart PLS (Partial Least Square). The study results showed that the product variable significant positive effect on loyalty , the value of t - statistic greater than 1.96 indicates that 3,020 . These results indicate that the first hypothesis , H1 : Product effect on loyalty , is accepted . For people variable has no effect on customer loyalty , the value of t - statistics that show less than 1.96 which is 1,163 . So the second hypothesis ( H2 ) "The effect on customer loyalty " , be rejected . Process Variables significant positive effect on customer loyalty , the value of t - statistic greater than 1.96 indicates that 2,420 . These results indicate that the third hypothesis ( H3 ) " Process effect on customer loyalty " stated diterima.Variabel physical evidence significant positive effect on customer loyalty , the value of t - statistic greater than 1.96 indicates that 5,335. These results indicate that the fourth hypothesis ( H4 ) " Physical evidence effect on customer loyalty " , is accepted.Keyword : product, people, process ,physical evidence, customer loyalt
Analisis Pengaruh Bauran Pemasaran Jasa Terhadap Minat Pengunjung Pada Obyek Wisata Museum Kesehatan Dr. Adhyatma, MPH Surabaya
Get PDFThe role of museums in Indonesian society is still very minimal. From a marketing perspective, it can be said museum in Indonesia have not been utilizing the concept of marketing communication. One of the museum in Surabaya is the Museum of Health Dr. Adhyatma, MPH. For the manager of the museum 's need to pay attention to the factors that can stimulate consumers are sourced from marketers or often called the marketing mix, such as: product, price, promotion, place, people, process, physical evidence, so as to improve customer service visit the visitor's interest Health Museum of Dr. Adhyatma, MPH Surabaya. This research was conducted in order to determine and analyze the influence of eight factors of marketing mix to interest visitors to visit the Museum of Health Dr Adhyatma, MPH Surabaya. In terms of the method used, this study is a conclusive studies with statistical hypothesis testing coupled with the aim to test the hypotheses put forward. Form of survey research design, the research conducted by distributing questionnaires. The samples were 135 visitors Museums of Health Dr. Adhyatma, MPH Surabaya. The scale of measurement in this study is using a Likert Scale. The analysis technique used Structural Equation Modeling ( SEM ). The conclusion that can be drawn from this finding is variable product, price, promotion, place, people, process, physical evidence, and customer service significant positive effect on the interest of visitors to the Museum of Health Dr. Adhyatma, MPH Surabaya. In connection with the matter, the manager of the museum needs to provide training to employees on a regular basis and in accordance with their respective sectors, respectively, so that later an employee is able to provide fast service and appropriate expectations of visitors.Keywords: product, price, promotion, place, people, process, physical evidence, customer service and visitor interes
Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan Pada PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya
Get PDFSumber daya manusia merupakan faktor yang berperan penting dalam keberhasilan dan kemajuan perusahaan. Oleh karena itu, sudah seharusnya pihak manajemen memperhatikan semua hal yang berkaitan dengan sumber daya manusia agar para karyawan mempunyai kepuasan kerja yang diwujudkan dalam kinerja yang tinggi. Terdapat beberapa faktor yang dapat mempengaruhi kinerja karyawan seperti budaya organisasi yang diciptakan dalam perusahaan dan lingkungan kerja yang memadai. Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh budaya organisasi dan lingkungan kerja terhadap kepuasan kerja karyawan dan kinerja karyawan Pada PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya. Penelitian ini termasuk dalam jenis causal research. Populasi yang digunakan adalah karyawan PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya sebanyak 40 orang, sedangkan sampel yang digunakan dalam penelitian ini adalah 36 orang yang diambil dengan menggunakan teknik pengambilan sampel bootstrapping. Pengumpulan data dilakukan dengan menyebarkan kuesioner. Teknik analisis data yang digunakan adalah Structural Equation Modelling (SEM) dengan software Smart PLS (Partial Least Square). Hasil dalam penelitian ini menunjukkan bahwa variabel budaya organisasi dan lingkungan kerja memiliki pengaruh yang signifikan terhadap kepuasan kerja karyawan. Selain itu variabel budaya organisasi dan lingkungan kerja juga terbukti bepengaruh signifikan terhadap kinerja karyawan. Demikian halnya dengan kepuasan kerja yang juga ditemukan memiliki pengaruh signfikan terhadap kinerja karyawan PT. Bank Muamalat Indonesia Divisi Konsumer Area Cabang Surabaya. Dengan demikian dapat disimpulkan bahwa seluruh hipotesis dalam penelitian dinyatakan terbukti kebenarannya.Kata kunci: budaya organisasi, lingkungan kerja, kepuasan kerja, kinerja karyawa
Pengaruh Gaya Kepemimpinan Partisipatif Dan Komunikasi Terhadap Motivasi Kerja Serta Dampaknya Pada Prestasi Kerja Pegawai Di Maspion Group Surabaya Jawa Timur
Get PDFoai:jurnal.untag-sby.ac.id:article/309Untuk mengetahui secara jelas tentang kinerja pegawai pada Maspion Group Surabaya Jawa Timur, maka penelitian ini difokuskan pada model peningkatan prestasi kerja pegawai yang didasarkan pada gaya kepemimpinan partisipatif, komunikasi, dan motivasi. Dari hasil pengujian terhadap model pada penelitian ini, dengan menggunakan random sampling, analisis structural equation model (SEM), dan bantuan software Amos 20, pada 150 responden, mampu menjelaskan hubungan antara gaya kepemimpinan, komunikasi, dan motivasi terhadap prestasi kerja pegawai pada Maspion Group Surabaya Jawa Timur. Pada penelitian ini, didapat pengaruh kuat antara komunikasi dengan motivasi pegawai, sebesar 0,765, dan pengaruh kuat antara motivasi dan prestasi kerja, yaitu sebesar 0,494., hal ini menunjukkan bahwa, dengan adanya komunikasi yang baik diantara pegawai, akan menaikkan motivasi pegawai, yang selanjutnya motivasi pegawai akan menaikkan prestasi kerja pegawai pada Maspion Group Surabaya Jawa Timur. Di sisi lain gaya kepemimpinan tidak besar pengaruhnya terhadap motivasi pegawai pada Maspion Group Surabaya Jawa Timur.Kata kunci: gaya kepemimpinan, komunikasi, motivasi, prestasi kerj
Pengaruh Kompensasi Dan Lingkungan Kerja Terhadap Motivasi Dan Disiplin Kerja Prajurit Di Satuan Kerja KRI X Armada RI Kawasan Timur
Get PDFPembangunan di bidang pertahanan saat ini telah menunjukkan kemajuan yang signifikan dan diiringi dengan tantangan yang sangat dinamis sehingga organisasi dan personel TNI harus mampu menyesuaikan dengan kondisi tersebut. Hal ini menuntut individu pengawak KRI untuk memiliki disiplin serta motivasi yang baik. Untuk meningkatkan disiplin serta motivasi personel dapat dilakukan dengan pemberian kompensasi dan lingkungan kerja yang memadai. Tujuan dalam penelitian ini adalah untuk membuktikan dan menganalisis : (1) pengaruh pemberian kompensasi terhadap disiplin dan motivasi kerja; (2) pengaruh kondisi lingkungan kerja terhadap disiplin kerja; (3) pengaruh motivasi kerja terhadap disiplin kerja. Sampel dalam penelitian ini dengan menggunakan seluruh populasi (total sampling) yaitu sebanyak 100 orang. Pengumpulan data dilakukan dengan menggunakan metode penyebaran kuesioner. Variabel yang digunakan dalam penelitian ini adalah kompensasi dan lingkungan kerja sebagai variabel independen serta motivasi kerja dan disiplin kerja sebagai variabel dependen. Teknik analisis data yang digunakan dalam penelitian ini adalah dengan menggunakan software Smart PLS (Partial Least Square). Hasil dalam penelitian ini menunjukkan bahwa: (1) variabel kompensasi berpengaruh positif signifikan terhadap motivasi kerja; (2) variabel kompensasi berpengaruh positif signifikan terhadap disiplin kerja; (3) variabel lingkungan kerja berpengaruh positif signifikan terhadap motivasi kerja; (4) variabel lingkungan kerja berpengaruh positif signifikan terhadap disiplin kerja; (5) variabel motivasi kerja berpengaruh positif signifikan terhadap disiplin kerja.Kata Kunci: Kompensasi, Lingkungan Kerja, Motivasi Kerja, Disiplin Kerj