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Evaluasi Penerapan Manajemen Risiko Berbasis ISO 31000 untuk Mengelola Risiko Operasional dalam Kegiatan Pelayanan Jasa pada PT SMTK di Surabaya
Get PDFEvery company always strives to achieve goals. In achieving that goal, all companies will certainly face a risk that can hinder the company to achieve its goals. To achieve the objectives, the company must be able to manage the risks which can hamper their operational activities that will impact in achieving company goals. Risk management can be soved with risk management. By applying risk management, it will assist the company to improving control and improving the effectiveness and efficiency of operational activities. The purpose of this study is to analyze and evaluate risk management based on ISO 31000 to manage the risks, especially operational risks that occur in transportation companies. The results of this research at PT SMTK in Surabaya indicate that the risk management has been run has fulfilled the framework and stages of risk management based on ISO 31000. Evaluation of risk management can help PT SMTK to improve the deficiencies in the process of risk management and internal control. Thus PT SMTK can obtain recommendation as a consideration for more effective process of risk management improvement
PERANCANGAN RAK BUKU MULTIFUNGSI UNTUK TAMAN BACAAN MASYARAKAT DI KAMPUNG
Get PDFTaman Bacaan Masyarakat is a government program to increase public reading, especially in Surabaya. Usually this Taman Bacaan Masyarakat is located in Kampung. The room used is the existing space in the village that can also mix with the hall. To improve the government has a program to make the villages in Surabaya became a village of literacy. The purpose of this paper is to design a furniture to support government programs so that it can be used in villages that have Taman Bacaan Masyarakat. The research method used is qualitative method. Through research using qualitative methods, it is known that the contents of the multifunctional bookshelf. From the results of the research, will be designed multifunction bookcase in the form of prototype that combines several functions in one unit. Equipped with promotional media, cost analysis designs to market reaction surveys. Thus, the use of this bookshelf supports the efficiency of space usage
ANALISIS DAN PERANCANGAN SIKLUS PENDAPATAN BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN LOYALITAS PELANGGAN PADA UD “MITRA BARU” DI MATARAM
Get PDFThis study aims to analyze and design Revenue cycle based on Customer Relationship Management at UD "Mitra Baru" located in Mataram, NTB. This research uses qualitative approach with UD "Mitra Baru". UD "Mitra Baru" is a business entity engaged in the distribution or as a distributor. The products distributed include biscuits, drinking water, and sachets. The main role of distributor activity is largely supported by the leading role of sales, manager, and administration. The analysis is based on the application of Customer Relationship Management, as well as the size of customer loyalty to UD "Mitra Baru", thus finding various issues related to earnings cycle. Problems are also known through interviews. Problems are supported by various policies that are implemented, among others: sanctions in the form of reprimands, communication via mobile phone, monitoring process, and recording on Customer Record Card. Problems include: database problems, product offerings, customer complaints, lack of online tools, mapping areas, lack of communication with outlets, and customer loyalty. The results of research on UD "Mitra Baru" is in the form of recommendations that can be used as a system design for increased loyalty. Recommendations include: Membership card, Customer Service Party, Website or online system, database addition, and improvement of Control. These recommendations are appropriate for the development of UD "Mitra Baru" business. This shows that a Customer Relationship Management is very important to improve customer loyalty. The main objective of the internal party is to sustain the business in terms of income continues to grow primarily through customer relations
HUBUNGAN MONEY ATTITUDE DAN COMPULSIVE BUYING PADA PERILAKU BERBELANJA MAHASISWA TERHADAP BARANG FASHION YANG TERGOLONG FASHION BRANDED DENGAN COGNITIVE DISSONANCE AFTER PURCHASE SEBAGAI VARIABEL MODERATOR
Get PDFThis study aims to see the role of cognitive dissonance after purchase as a moderator relationship between money attitude and compulsive buying on the behavior of the students shopping for fashion items classified as fashion branded. The result of this research is (1) money attitude is positively related to compulsive buying (r = 0.285; p-value = ≤ 0.05), these results explain that the personality determines the consumer's shopping behavior. The low correlation coefficient indicates that there are other factors that affect compulsive buying. (2) cognitive dissonance after purchase does not play a role model in the relationship between money attitude and compulsive buying, the result implies cognitive dissonance after Purchase fails to reinforce the relationship between money attitude and compulsive buying. It also shows that consumers who enter early adulthood are able to control their thinking and behavior after shoppin
PENGENDALIAN KUALITAS SARANG BURUNG WALET DI CV LVS PROBOLINGGO DENGAN MENGGUNAKAN NEW SEVEN TOOLS
Get PDFBased on the problems that exist in the company, the purpose of this study was to determine how to control the quality of birdnest at CV LVS Probolinggo using the New Seven Tools to minimize defects that occur. New Seven Tools method begins by identifying the root causes of the company and then assign efforts to find a solution that could be done by the company. In this study, the tools used were affinity diagram,relation diagram, tree diagram, matrix diagram, priority matrix, arrow diagram danprocess decision program chart (PDPC)
HUBUNGAN PENGETAHUAN, SIKAP DAN PERILAKU TERHADAP KETERCAPAIAN TERAPI PASIEN DM TIPE 2 DI RUMAH DIABETES UBAYA YANG MENDAPAT TERAPI INSULIN
Get PDFAbstract - DM is a complex chronic disease that requires treatment continuously so that the achievement of blood glucose control requires the variety factors of a strategy to reduce the risk of DM such as modification of dietary patterns, physical activity, and blood glucose control. The initial step in the prevention of DM is to get the patient's level of consciousness, namely by getting an overview of knowledge, attitudes and practice in patients with DM type 2especially who received insulin therapy mainly due to the perception related to the use of insulin, as well as knowing its relation to blood glucose control. This research was conducted by observation through structured interviews and the data collection process conducted cross-sectional study in patients with DM type 2 at Rumah Diabetes Ubaya receiving insulin therapy and had data of HbA1c. From the research conducted, the result that picture of the knowledge, attitudes and practice of the patients included in either category with a percentage of 89.47%, 57.89% and 100%. Overall HbA1c blood glucose control is poor (68.42%) with a value of at least 7%. There is no significant relationship between knowledge, attitude and practice towards the levels of HbA1c, but from the values of contingency, the greatest relationship lies in the attitude with HbA1c levels. Keywords: Knowledge, Attitude, Practice, DM type 2 , Insulin
ANALISIS KUALITATIF DAN KUANTITATIF MINYAK ATSIRI DAUN SIRIH HIJAU (Piper betle L.) DAN DAUN SIRIH MERAH (Piper crocatum Ruiz & Pav.) BERASAL DARI KUPANG, NTT
Get PDFAbstract - This study aims to analyze qualitatively and quantitatively essential oils on green betel leaf (Piper betle L.) and red betel leaf (Piper crocatum Ruiz & Pav.) Taken from Kupang City, NTT. Qualitative test results of volatile oil of green betel leaf include liquid form, aromatic odor, brownish yellow color, bitter spicy taste, weight of type 0,7455 ± 0,013, and refractive index 1,46595 ± 0,019. Essential oils of red betel leaf include liquid form, aromatic odor, yellow color, bitter spicy taste, weight of type 0,7724 ± 0,001, and refractive index 1,46789 ± 0,009. Thin Layer Chromatography (TLC) stains on the volatile oil of green betel leaf showed 8 stains and the red betel leaves showed 9 stains. Analysis of Gas Chromatography-Mass Spectrometry (GC-MS) showed that on the volatile oil of green betel leaves there were 35 compounds with % quality> 90%, and dominated by 5 components of compounds with the largest area of Sabinene (6.72%), α -Copaene (6.23%), L-Calamenene (1.60%), trans-Caryophyllene (0.77%) and Cavicol (0.65%). Essential oil of red betel leaf 35 compound with% quality> 90%, and dominated by 5 component of compound with the largest area of β-Myrcene(13,80%), Linalool L (3,29%), α-Thujene (1 , 52%),γ- Terpinene (1.36%), cis-β-Terpineol (1.15%)
PENGARUH PERCEIVED RISK, PERCEIVED WAITING TIME, PERCEIVED INCONVENIENCE TRANSACTION TERHADAP ABANDON SHOPPING CART DI TOKOPEDIA
Get PDFThis study aims to determine the effect of Perceived risk, Per Waitning Time, Perceived Inconvenience Transaction to Abandon Shopping Cart. The object used is Tokopedia, as it is the largest original Indonesian online store. The results of this study show that Perceived risk has no positive effect on Abandon shoping cart, Positive Time Waiting Feelings of Abandon shoping cart, Perceived Inconvenience Transaction Positive to Abandon shoping cart
HUBUNGAN KAUSALITAS ANTARA NILAI TUKAR EFEKTIF RIIL RUPIAH DAN PENANAMAN MODAL ASING LANGSUNG DI INDONESIA PERIODE 2000 – 2015
Get PDFThis study aims to examine the causality relationship between real effective exchange rate and foreign direct investment in Indonesia as the host country. This study uses a quantitative approach with Ordinary Least Square (OLS) and Vector Autoregressive (VAR) methods based on the monthly data of the total Foreign Direct Investment (FDI) in Indonesia and the Real Effective Exchange Rate (REER) of rupiah during January 2000 to December 2015 period. This study is a reference to the research that has been done before in various countries including Asian countries such as China. According to the results of the empirical test, the real effective exchange rate has a positive impact on the foreign direct investment and statistically significance, this shows that the appreciation of rupiah promotes FDI inflow into Indonesia. The empirical result also shows that there is a correlation between the two variable and the causality of both variables are significant. The author believes that this phenomenon might be possible because the relationship between the two variable is dependent on the motives and the expectation of the future earning by the investing firms
PENERAPAN ERGONOMI PADA PEKERJA MANUAL MATERIAL HANDLING DENGAN METODE OWAS DAN NBM UNTUK MENINGKATKAN PRODUKTIVITAS PEKERJA DI PT. ATAK
Get PDFThis study discusses the activity of Manual Material Handling (MMH) to workers in the painting division to support the movement of goods. MMH activity has an increased risk of Musculosceletal Disorders (MSDs). To conduct a working attitude analysis, the Ovako Working Analysis System (OWAS) method is used by conducting initial observation and taking photos/videos when the worker performs the MMH activity. Then interviewed 5 workers in the painting division using the Nordic Body Map (NBM) questionnaire to find out the level of pain complaints felt by workers. Furthermore, the calculation of productivity to find out the standard output by collecting data processing time of MMH activity from the painting division. Data retrieval, data processing and analysis results done before and after implementation. Implementation is done is the addition of tools such as hanging rails and pulleys that can ease the activity of MMH and improve work productivity in the painting division. Based on the data processing and analysis results that have been done, the number of MMH activity done by the worker decreased from 6 activities to 5 activities, the level of the sickness that was felt by the workers was down from 2.86% to 1.20%. This makes the standard output increase from 0.270 to 0.593. The number of work productivity increased from 21,096 to 77,034 with value of productivity index ratio is 0,274. This shows that there is a significant increase in productivity