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PENGARUH USABILITY, CUSTOMER SATISFACTION, CUSTOMER SERVICE DAN TRUST TERHADAP LOYALTY PENGGUNA MOBILE BANKING DI SURABAYA
Get PDFThe purpose of this research is to analyze the effect of Usability, Customer Satisfaction, Customer Service and Trust towards Loyalty of Mobile Banking user in Surabaya. The data that used in this researach are primary data that obtained from questionnaires. Respondent in this study are 200 respondents who live in Surabaya that are using mobile banking facility from BCA, BNI or Bank Mandiri for the past 6 months. Data processing was conducted using SPSS 18 for Windows and Amos Graphic 21 for Windows. The sampling technique that used is non-probability sampling with purposive sampling type.The result of this research shows that there is a positive effect between usability, customer satisfaction, customer service and trust towards loyalty
INTERNSHIP REPORT IN ABSOLUTION TAX CONSULTANT FIRM ABOUT TAX AMNESTY
Get PDFIndonesia is a developing country and thus requires a large amount of fund for its development. The mains source of funding of a country is from tax. However, a significant amount of Indonesians have not paid their tax duties despite of the law. The low quality and complicatedness of taxation bureaucracy are the two main factors that causes the disobedience. The Mister of Economy is well aware of this situation and he believes that there is a high tax potential in Indonesia. Indonesians however, fear the administration sanctions and punishments the might receive if they were to pay off the tax debts that they have put off for years. Hence, the Mister of Economy implements a reformation on taxation system policy, which is the Tax Amnesty. This report explores the procedures, requirements, scope, and mechanism of Tax Amnesty, observed from the internship done at tax consultant office called Absolution, as a junior service staff on reporting the to the Tax Amnesty. The office accepts tax services such as facilitating clients who are interested in joining tax amnesty program
ANALISIS DAN PERANCANGAN SISTEM INFORMASI AKUNTANSI PADA REVENUE CYCLE UNTUK MENINGKATKAN KUALITAS INFORMASI TOKO SUMBER REJEKI DI MALANG
Get PDFSumber Rejeki Shop is one of the MSMEs of the grocery-type trading sector that sells daily necessities and becomes the object of this research. Like most MSMEs, Sumber Rejeki Shop still uses a manual system in the transactions of business entities and the absence of reports on the operations of business entities. Without a report, the business entity will have difficulty in making decisions. This study aims to design a computerized accounting information system of revenue cycle sections at Sumber Rejeki Stores to improve information qualitythrough the features contained in Sleekr software. This research uses observation and interview method to obtain data related to Sumber Sumber Rejeki. The result of this research is Sleekr software can produce detailed invoice document and can generate report related to business transaction, both sales report and accounting, which can assist decision making process of Sumber RejekiShop
STUDI DESKRIPTIF POTENSI TERJADINYA KEKERASAN SEKSUAL PADA REMAJA PEREMPUAN
Get PDFMayoritas perempuan yang menjadi korban kekerasan seksual pada rentang usia 13-24 tahun. Data yang dilaporkan oleh Komnas Perempuan pada tahun 2014-2015 kekerasan seksual masuk dalam peringkat ketiga dibandingkan kekerasan lainnya. Penelitian ini menggunakan survey pada 271 mahasiswi perempuan di Universitas Surabaya, yang berusia antara 18 – 22 tahun. Partisipan terbagi atas empat kelompok yaitu sedang berpacaran, pernah berpacaran, belum berpacaran dan sudah pernah melakukan hubungan seksual dalam berpacaran. Sampling dilakukan dengan secara teknik purposive. Pengukuran menggunakan angket yang terbagi menjadi dua. Angket terbuka untuk mengetahui demografis dan mengukur penilaian diri sendiri mengenai kekerasan seksual. Angket kedua berdasarkan lima indikator yang sudah digunakan dalam penelitian Horrison dan Sullivan. Penelitian ini menunjukkan ada indikasi bahwa setiap 4 dari 5 perempuan dalam relasi berpacaran berpotensi untuk mengalami kekerasan seksual. Pada mereka yang telah sudah melakukan hubungan seksual 2 dari 5 perempuan lebih berpotensi mengalami kekerasan seksual
PENERAPAN ACTION DAN RESULT CONTROL UNTUK MENGATASI MOTIVATIONAL PROBLEMS PADA BANK NTT KCU SURABAYA
Get PDFAbsract - This study aims to address the existing motivational problems in Bank NTT KCU Surabaya. The concept used to overcome the motivational problems is by applying a management control system that focuses on the action and result control.
The type of research used is applied research with qualitative approach method. This research tries to give recommendation on the motivational problems that occur in business entity, in this case research object is Bank NTT KCU Surabaya.
The research finds five motivational problems that need to be addressed at Bank NTT KCU Surabaya. Motivational problems occur due to the weakness of formal business control system
PENERAPAN AUDIT OPERASIONAL UNTUK EVALUASI EFEKTIVITAS DAN EFISIENSI RESTO “X” DI SURABAYA
Get PDFThe growth of economic accompanied by spending on food and beverage consumption. This opportunity makes restaurant businesses growing rapidly. The purpose of every business entity is to gain profit to develop and maintain their existences. Its causes the revenue cycle becomes one of the most important things and need operational audit to be more effective and efficient. Business entity that becomes the object is Resto “X that sells Chinese food and seafood. The scope of this research is revenue cycle for dine in activity with data from August until November 2017. The aims is to explanatory, researcher is trying to find existing problems and its solutions that can improve the effectiveness and efficiency of revenue cycle. Researcher using interview method, observation, and analysis document to get information. The result is the Resto “X” need to do separation of cash receipt function and accounting, setting goals progressively, and assigning responsibility for every waiter or waitress. In generally, revenue cycle is quite effective and efficient but there are some weaknesses that need to be repaired. The improvement is aimed to makes Resto “X” able to achieve its objectives more effectively and efficiently
PENGARUH PERSEPSI TRANSPARANSI ALIRAN DANA PAJAK, KUALITAS PELAYANAN, DAN SANKSI PAJAK TERHADAP KEPATUHAN PAJAK DI KPP PRATAMA SAWAHAN SURABAYA
Get PDFLow tax compliance in Indonesia is still an obstacle for the government, especially tax officers. As a result, Indonesia’s tax ratio in 2017 is still at 11%. Factors affecting tax compliance then become an interesting topic for government, academics, or public in general. Moreover, with a number of tax scandals emerging in past years, government has to work hard to regain public’s good view on taxations. Therefore, the goal of this study is to find out whether perception of tax transparency, service quality, and tax penalty affect tax compliance. Data from this study is gained from questionnaires given to 100 individual tax payers who are registered and effective in Kantor Pelayanan Pajak Pratama Sawahan Surabaya and then analyzed with multiple linear regression analysis.
The result from F-test and t-test shows that perception of tax penalty is the only variable with significant and negative effect to tax compliance, while perception of tax transparency and perception of service quality have no significant positive effect on tax compliance. Despite that, the three variables together have an effect on tax compliance, although they’re only able to explain 6.5% of tax compliance
FAMILY BUSINESS ACROSS GENERATION: A CASE STUDY
Get PDFAbstract – This study aims to understand the family orientation concept for assessing the interaction between individual perceptions of family members and the company. This research discusses individual family members' family orientation in relation to the family business. The findings provide evidence howindividual family members relate to the family business. This incorporates five elements: family tradition, stability, loyalty, trust, and interdependency. This study contributes to extending the concept of family orientation by addressing the question of how individual family members relate to the family business
FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA MANAJEMEN RISIKO PASOKAN DALAM RITEL BUKU DAN ALAT TULIS DI SURABAYA
Get PDFThis study aims to analyze factors which influence risk management performance. Variables which are used, supplier orientation, supplier dependency, customer orientation, and systemic purchasing toward the risk management performance in retail book and stationary at Surabaya. This research uses quantitative approach by using multiple linear regression. The sample of the study is the retail book and stationary at Surabaya. The total sample is 91. Research finding indicates that supplier orientation and supplier dependency give significantly positive effect to risk management performance. While customer orientation and systemic purchasing aren’t significant yet they give positive effect to risk management performance
PENGARUH RELIGIOUSNESS TERHADAP ADS AVOIDANCE IN DIGITAL MEDIA DAN TRADITIONAL MEDIA MELALUI TRUSTWORTHINESS OF ADVERTISEMENT IN TRADITIONAL MEDIA DAN DIGITAL MEDIA
Get PDFThis research aims to provide insight into the relationship between religiousness, trustworthiness in advertising and advertisement avoidance. A structural equation modelling procedure is applied to this research. Data processing was conducted using SPSS 18.0 for Windows and SmartPLS 2.0 for Windows. The sampling technique thatused is non-probability sampling and purpose sampling. The number of samples used in this reseafch is as much 200, qualify the the specified characteristic of the population were the total of sample used in this research which distributed by offline questionaire