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PEMBUATAN MODEL CRM PADA PENGEMBANGAN E-GOVERNMENT DINAS KELAUTAN DAN PERIKANAN DIY MENGGUNAKAN COBIT 4.1 PADA DOMAIN DELIVERY AND SUPPORT (DS)
Get PDFThe development of information systems at the Department of Marine and Fisheries (Dislautkan) DIY basically developed but not optimally yet. Information systems that developed is not integrated for the purpose of establishing a relationship between the customer service in this case the general public, fishermen, fish farmers and partners associated with Department of Marine and Fisheries. Web based information system has not been providing information and services to the public, especially fishermen, limited support facilities services also make the interaction between Department of Marine and Fisheries Customer is not going well and the lack of time to prepare human resources who actually prepared and understanding of e-government by applying CRM models so that the development of e-government towards good governance is achieve
SISTEM PEMESANAN MAKANAN MENGGUNAKAN MIKROKONTROLER ATMEGA8535
Get PDFSome restaurants are to develop the concept by placing the gazebo-gazebo that were located far apart. With a large area and a place to eat with the amount that more and more the restaurant must provide the waitresses in considerable amounts. Often when the waiter is still busy serving the other guests, then there will be visitors restaurants that can not be served well. In addition, the number of waiters that too many would economically burden the employers because it would result in expenditure will be even greater. Then it can be developed an information system involving hardware and software to apply the reservation system that can be done from the tables or places to eat at a restaurant. Systems built using hardware and software. The hardware is built by using the AVR microcontroller device comprising an IC (Integrated Circuit) which is supported by the power supply, as well as some passive and active components. Software on a microcontroller using C language development tool using CodeVision of AVR. While the computer software using Visual Basic 6.0 programming language. Food ordering system that created it can improve services for consumers in terms of booking. Buyers can make a reservation at the dinner table without going through the waitress who had approached the table and write whatever menu you want to order. Additional bookings can also be done through the table without leaving the place or the waiter
SISTEM KEAMANAN PENANGKAL PENCURIAN BAHAN PUSTAKA
Get PDFLibrary materials (Library), which attracted many visitors seeking information library, the library collection according to its nature there are borrowed to take home and there was borrowed to be read in place, visitors to the library often has limited time to read diperpustakaan, so that not a few collections that often missing. In this research, library materials security system is required to use RFID (Radio Frequency Identification). Which can mengidentifikasii affordable collection through frequency by putting RFID tags on the collection and RFID in the strategic area or the exit from the room so that the collection is out of the room will always be identified or read by the tool. These systems provide data reports and books identified alarm sound from the instrument, if the collection is not allowed
APLIKASI e-CRM BERBASIS WEB PADA RUMAH SAKIT
Get PDFThe purpose of this research is to design an e-CRM application that serves as an Internet-based services for customers or patients to provide information needed by the customer or patient without being limited by distance or time. With the increased competition and technological development is rapidly increasing, then every hospital strives to provide the best service to customers, or patients with a hope to get customers or new patients and retain old customers or patients. One solution that appears is electronic-Customer Relationship Management (e-CRM) is applied by using the Internet and SMS technology. The method used is waterfall method which includes, analysis and systems engineering, requirements analysis, design, programming, testing and maintenance. This application was built using the programming language PHP and MySQL to design database.Hasil achieved from the writing of this research is the application of customer service or patient that provides information (schedule doctor\u27s office, clinic services, patient medical records, consultation and sms notifications check-up), provide member features pages to provide personalized services to customers or patients. With the application of e-CRM customer service Internet-based hospital is expected to maintain good long-term relationship with its customers
PENGEMBANGAN TECHNOLOGY ACCEPTANCE MODEL (TAM) SEBAGAI UPAYA PEMBERDAYAAN MASYARAKAT MENUJU MASYARAKAT INFORMASI
Get PDFDevelopment of the Technology Acceptance Model (TAM) describes that there are dominant factors affecting the integration of information and communication technology (ICT) in society. This paper described the development of TAM in the context of the implementation of community development towards an information society. Implementation of empowerment facilitators conducted with the community. Implementation of empowerment aims to build positive perceptions of the benefits and convenience of ICT in society. Perceptions will positively affect the willingness of communities to utilize ICT. Furthermore, the willingness to utilize ICTs will influence the awareness and public demand for information as a source of strength. Communities that utilize ICT in order to satisfy the high demand for information is called information society
APLIKASI MOBILE-CUSTOMER RELATIONSHIP MANAGEMENT UNTUK SMALL AND MEDIUM SIZE ENTERPRISES (SMEs)
Get PDFThe key factor of enterprise in order to still growth and developed is customer. The customer will give the value to the enterprise in the form of profit. Therefore, enterprises must be able to establish an sustainable relationship to customer. Since 1990 began to develop what is called Customer Relationship Management (CRM). CRM implements between the development of information technology and customer-centric views. The development of technology and the human need\u27s to move quickly, CRM evolved into a mobile CRM. The Internet make mobile-CRM easily used to all of enterprise, especially small and medium size enterprise. This article is aim to explain the role and the applicability of mobile CRM to business level conditions of small and medium size enterprises (SMEs). The presence of mobile phone operating system that is flexible (android system), the internet cost of affordable and the social media applications as analogy of user interface in making mobile CRM application. CRM mobile application can be downloaded or installed through the app store with ease. It encourages mobile-CRM benefit\u27s rather than as a function of customer data collection but became a window for customer information. In addition, the database can be analysis and relate to customer activity. Mobile CRM applications can take advantage of cross selling methods
PEMBUATAN MODEL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DINAS KESEHATAN DIY MENGGUNAKAN METODE COBIT 4.1 DENGAN DOMAIN DELIVERY AND SUPPORT (DS)
Get PDFThe development of health information systems at the Department of Health DIY basically already developed in earlier periods, including the presence of DGS (Digital Government Services), but the ministry has not been able to maximize sample information service on the website Department of Health DIY, it is still not fully known by many society, so the lack of public knowledge about the latest information related to health. stage in this research is the search data by observation, interview, and literature study, analysis of current conditions, SWOT analysis, data analysis includes operational CRM, analytical CRM, collaborative CRM, and the stages of modeling CRM such as the design of the development strategy of services and applications, manufacture of data architecture, application architecture, technology architecture and network infrastructure, and testing models of CRM use due diligence devoted to DIY Health Service and customer satisfaction to the test. Based on the analysis results generated CRM DHO DIY model framework that can provide ease in interacting with customers through the services available
ANALISIS KLASIFIKASI PERSEDIAAN SUKU CADANG MENGGUNAKAN MUSIC-3D VIEW OF SPARES (Studi Kasus Perusahaan Farmasi di PT. XYZ)
Get PDFPT. XYZ is a pharmaceutical company that manufactures both pharmaceuticals and herbal medicinal chemistry. The drug is a vital necessity to society, therefore, the drug production process must be maintained so that its performance can be met drug availability. One way to maintain smooth production process is to maintain engine performance. An engine production facility that is vital and requires periodic maintenance or at any time in case of damage. Each performed maintenance or repairs due to damage, an engine needs replacement parts for the machine to run as before. To support the maintenance activities, PT. XYZ has a warehouse used to store spare parts. During this time, parts storage system in PT. XYZ is not based on consideration of the appropriate classification of its characteristics, but each part has different characteristics, both in terms of price, suppliers, materials, usage, and so on. Due to the large number of stocks and the importance of spare parts, the supply system must be considered in order not to cause any harm to the company. The present study will attempt to analyze the system parts inventory in the warehouse by using MUSIC-3D View of Spares. MUSIC-3D View of spares in the analysis using a 3-dimensional approach that values consumption, availability and critically. The third dimension is represented by the three approaches, namely System ABC, VED, and SDE. Based on the results of the analysis of MUSIC-3D Views of Spares in mind that parts each having a different classification, so it requires a different treatment according to their classification. Keywords : spare parts, supplies, MUSIC-3D View of Spare
PENGEMBANGAN SISTEM CERDAS MENGGUNAKAN PENALARAN BERBASIS KASUS (CASE BASED REASONING) UNTUK DIAGNOSA PENYAKIT AKIBAT VIRUS EKSANTEMA
Get PDFDisease caused by a exanthema virus is a common disease in Indonesia. There are many types of diseases caused by this virus. Examples are chicken pox, measles, variola, etc. with symptoms almost similar to each other. To correctly identify the symptoms need experts. But the problem is very limited number of experts. Then the expert system is needed which has been given by the expert knowledge to assist in the diagnosis. Expert system in this research uses a case-based reasoning approach. If there is a similar case, the reasoning for considering the case of the nearest using Probabilistic Bayes. The result is the system will still be able to provide the best recommendations solution for new cases based on the solution to an old case that the nearest level of similarity
APLIKASI TEKNOLOGI GREEN COMPUTING MELALUI OPTIMALISASI KINERJA KOMPUTER
Get PDFGreen Computing which is a concept of using technology to become more practical, efficient and cost-efficient in energy use, becomes a concept which is being developed at this time. One method that can be analyzed and developed is the use of a single processor on each computer, but has a performance that could rival the use of multiple processors in order to get better performance. Besides eco-friendly principles also become an integral part of the development of this technology. So optimizing the performance of computers using a single processor of choice in order to optimize the use of technology in today