JPAP: Jurnal Penelitian Administrasi Publik
Not a member yet
271 research outputs found
Sort by
IMPLEMENTASI UNDANG UNDANG NOMOR 6 TAHUN 2014 (Studi Tentang Pengelolaan Alokasi Dana Desa Dalam Menunjang Pembangunan Pedesaan di Desa Sekaran Kecamatan Jatirogo Kabupaten Tuban )
Get PDFIMPLEMENTATION OF LAW NUMBER 6 YEAR 2014(Study on the Management of Villages Fund Allocation in Supporting Rural Development in the Village Sekaran Jatirogo District Tuban Regency). One of the government's concern for the development of rural areas are by agreeing development budget that set out in Anggaran Pendapatan dan Belanja Daerah (APBD) called Alokasi Dana Desa (ADD). In Sekaran Village, sub district of Jatirogo, Tuban city, ADD was began in 2015, but the implementation indicated some problem that is the association of villages ability for planning, implementation and development in accordance with the potency that they have. Lack of administration report in accountability terms of the activities that are sourced from ADD. Lack of coaching by Upper Level Government technical institution that managing ADD with Facilitation and development team of ADD to the village officials.This research entitled as “Implementasi Undang Undang Nomor 6 Tahun 2014 (Studi Tentang Pengelolaan Alokasi Dana Desa Dalam Menunjang Pembangunan Pedesaan Di Desa Sekaran Kecamatan Jatirogo Kabupaten Tuban)â€. This research have two purposes, first is to determine the implementation of Alokasi Dana Desa in Sekaran village and second is to describe the Management Implementation of Alokasi Dana Desa to support the development of Sekaran Village, sub district of Jatirogo, Tuban city.This research is located in Sekaran Village, sub district of Jatirogo, Tuban city. Procedure of data collection done by interviews, observation and document research. The Informants of this research is the headman, treasurer, Government functionary, and some institutions as receiver of Alokasi Dana Desa. Data analysis was performed by data reduction, data presentation, and conclusion.This research using descriptive qualitative method. The result of the research shows that the Management Implementation of Alokasi Dana Desa in Efforts to Support the Development of Sekaran Village, sub district of Jatirogo, Tuban city goes well, seen from the communication factor, disposition and organizational structure. Keywords: implementation, management, and allocation of village funds
KEBIJAKAN PELAYANAN E-KTP (STUDI TENTANG KUALITAS PELAYANAN E-KTP Di KECAMATAN RUNGKUT)
Get PDFThe quality of public service of making e-ID card is a form of public service needed by society as personal identity. In the context of making e-ID card in Rungkut District Office of Surabaya City still found the complaints of the community. These complaints include the timing of incorrect e-ID card making. The formulation of the problem in this research is "How is the quality of e-ID card service for the people in Rungkut Sub-district of Surabaya City". The purpose of this study is to find out how the quality of e-ID card service for the community in Rungkut Sub-district, Surabaya City. The method used in this research is descriptive method with qualitative approach. Technique of data collecting done by cpenyebaran questioner to 60 respondents, observation, and document. Based on the result of research, it can be concluded that the quality of e-ID card making service in Rungkut District Office that get good value is service requirement, service procedure, fairness of cost, courtesy and friendliness, service announcement, complaint procedure, suggestion and input, employee response. Those who get less value are service time, cost match, service result, officer ability, responsibility officer, disciplinary officer. Keywords: E-ID Card Service, Quality of Service, Qualitative
KUALITAS PELAYANAN DI KECAMATAN GUBENG KOTA SURABAYA
Get PDFQuality of Service in Sub District Gubeng Surabaya City. Since the era of reform in Indonesia, the role of government in realizing good governance especially in terms of service delivery to the public through the improvement of the performance of the state apparatus has become one of the steps taken to perfect the bureaucratic order, leading to the process of bureaucratic reform. Even since formulated Law no. 23 of 2014 on local governments directed to be able to provide an innovation in the provision and improvement of service quality. The formulation of the problem in the lift in the performance study of service quality in sub-district gubeng surabaya city.            The method used in this research is the method of quality analysis of data management techniques in the form of a description of words, from interviews or observations in the field then analyzed in order to get a conclusion. Based on the authors observation about the performance of service quality in sub-district gubeng surabaya more improve the service quality which is considered less satisfactory in the service process that is the dimension of physical facility (tangible) so that society can feel satisfied and comfortable while carry out service in Sub Gubeng.            In order for the continuity of service to run smoothly, should be considered again facilities and infrastructure in the office, such as parking space in the extension, seats for the community, waiting for the service process should be adequate and feasible to use. Keywords: Performance, quality of public servic
Kualitas Pelayanan Publik di Puskesmas Peneleh Kota Surabaya
Get PDFInitial observation showed that the quality of service at Puskesmas Peneleh Surabaya was less than optimal. As a means of public health service providers, puskesmas should practice quality service that is based on ServQual concept. The purpose of this research is to know and describe about the quality of public services in Peneleh Health Center Surabaya and to know and describe the supporting and inhibiting factors in public service at Peneleh Public Health Center Surabaya. Data analysis method used in this research is interactive model from Miles and Huberman. The results showed that the quality of public services in Peneleh Public Health Center is not maximal overall. This is because of the five elements of public service quality in Peneleh Puskesmas, there are two elements that are less than the maximum, namely the element of responsiveness (responsiveness) and empathy (empathy). In addition, the results of the study indicate that the supporting factors of public service at Peneleh Public Health Center of Surabaya consist of: the government fully supports all health facilities in Puskesmas Peneleh so that the development of health can run maximally, there is harmony of relationship between staff Peneleh Puskesmas and patient and number doctors at Puskesmas Peneleh are considered sufficient in the need for services for patients. While the inhibiting factor of public service at Puskesmas Peneleh Kota Surabaya consist of: employees or staff of drug or pharmacy is considered less in terms of quantity, the existence of employees in the pharmacy who are considered less responsive and dexterous in providing drug services to patients and the condition of shortage of drugs in pharmacy section. Keywords: public service, community satisfaction, and puskesma
PENANGANAN PELAYANAN PENGADUAN PELANGGANMENGENAI KELUHAN TIDAK DAPAT AIR (TDA) DI PDAM SURYA SEMBADA SURABAYA
Get PDFHandling of Customer Service Complaints about Unconditional Comlaints (TDA) in Surya House Sembada Surabaya. One form of a quality public service is to give freedom to the community in presenting complaints and complaint. Complaints this can be approached in various ways that is either directly or through social media. But variety of ways the complaint is unsatisfactory society for related parties in response to a customer complaint not well responded. Where people are complain about the about cannot water, While the water has an important role as a basic requirement in daily necessities. Hence the researchers interested in do research by the title “Handling Customer Service Complaints about Complaints Can’t Water (TDA) in PDAM Surya Sembada Surabayaâ€. The purpose of this research is to find how handling customer service complaints about complaints cannot water (TDA). The methods used in this research is qualitative research methods with the descriptive approach. Based on the results of the study it can be concluded that the proper handling of customer complaints services basically has been carried out in accordance with standard operational procedures and in accordance with the standard of service from Kepmenpan No. 63 in 2003 but some the peoples complaint about the service providers less patient in providing services to customers And in the service it has not satisfy as the water is still muddy and unfit to be consumed. Keywords: Service, Customer Complaints, Complaint
FAKTOR YANG MENDUKUNG PELAYANAN PEMBUATAN SURAT IZIN MENGEMUDI (SIM) DIWILAYAH KEPOLISIAN RESORT KOTA BESAR (POLRESTABES) SURABAYA
Get PDFFACTORS SUPPORTING SERVICES MAKING DRIVING LICENSES (SIM) IN POLICE REGION OF BIG CITY (POLRESTABES) SURABAYA. The authority to grant a motor vehicle license in Indonesia is legally owned by the Police of the Republic of Indonesia (Polri). However, as one of the agencies authorized in the service of making a Driver's License (SIM), there is often a problem in the bhayangkara corps alias the police. In addition to the problem brokering Public complaints related to the creation of Driver's License (SIM) is the service of making Driver's License (SIM) executed by police officers not in accordance with the wishes of the community, Therefore, the need for adequate and qualified human resources can create more efficient and more cooperative public services. The focus in this research is the factors that support the service of making Driver's License (SIM) in the Police Town Resort Police area (Polrestabes) Surabaya. The method used in this research is qualitative descriptive type. The results of this study are factors that support the performance of bureaucracy that can be seen from the indicators of the ability of officers, quality of human resources, government support, and working conditions in providing excellent service quality and professional. Suggestions in this study is to be more maintained and improved again in providing public services, especially in the service of making this driver's license (SIM).  Keywords: public service, human resource performance
PELAYANAN PUBLIK BERBASIS GOOD GOVERNANCE ( Studi tentang Akuntabilitas dan Transparansi dalam Pelayanan KTP di Kecamatan Sukolilo Kota Surabaya )
Get PDFThe phenomenon of public service today is very rampant with problems by the bureaucrats who are less responsible, resulting in service to the community becomes not maximal, and people become unconvinced with the government bureaucracy. The presence of Good Governance is expected to be able to restore public trust to the government bureaucracy. Where Good Governace principles such as Accountability and Transparency are needed. The purpose of this study is To Know the Level of Accountability and Transparency in District Sukolilo Surabaya in the Service ID card. The research method used is to use descriptive research form using qualitative approach. Descriptive research will present data, analyze, interpret, and made conclusions from research conducted by the author. Based on the result of the research, it can be concluded that Accountability in ID card Service in Sukolilo Subdistrict of Surabaya City is good, where performance accountability indicator, cost accountability and accountability of service product have been appraised by society as respondent. Transparency in ID card service in Kecamatan Sukolilo Surabaya is quite good where management, service and service indicators, service procedures, service charge details, authorized and responsible officials, service standards, service promise and service location are considered good enough, but at Indicator of service information and service completion time is still considered not good by the community as respondents. Keywords : Public Service, Good Governance, Accountability and Transparency
PELAKSANAAN PELAYANAN E-KTP DI KECAMATAN BUBUTAN
Get PDFIMPLEMENTATION SERVICES E-KTP IN DISTRICT BUBUTAN This thesis entitled "Implementation of E-ktp Services in District Bubutan". The issues raised in this research is how the implementation of E-ID card service in the district lathe, and the extent of the development of such services. The method used in this penelititan is a qualitative research method that is the case study. which focuses intensively on a specific object by studying a case. Qualitative research aims to explain the phenomenon of the deep - inside through data collection. The sampling technique in this research is the snow ball technique (snowball). As the name implies this technique is a technique of determining an initial informant small and then growing more and more because the information submitted by the informant to get informants lain. Qualitative approach, data obtained from the field drawn conclusions that are specific to the general. Data collection techniques used in this research through data reduction, data display, draw conclusions verification. Keywords: Publik Service E-KT
KUALITAS PELAYANAN PUBLIK DALAM MEMENUHI KEPUASAN MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS SURABAYA
Get PDFQuality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfactio
IMPLEMENTASI PERATURAN DAERAH KABUPATEN PONOROGO NOMOR 5 TAHUN 2011 TENTANG KETERTIBAN UMUM DAN KETENTERAMAN MASYARAKAT (Studi Penertiban Pedagang Kaki Lima di Kawasan Aloon-Aloon Ponorogo)
Get PDFRegional Regulation No. 5 of 2011 on Public Order and Communal Peace is one of the rules of Local Government which is a public policyin which the implementation of public order is necessary to assert the policy. Judging from the state of public places many street vendors still sell around the sidewalks, roads, road intersections, especially in the area of Aloon Aloon Ponorogo. The intended aims of this study are first, to find out how the implementation of Local Regulation Number 5 Year 2011 about Public Order and Communal Peace (Study on the Order of Traditional Foot Trader in Aloon-Aloon Ponorogo Area). Second, to determine the factors that affect the implementation of the Local Regulation on the Traditional Foot Trader in order to maintain the discipline in thearea of Aloon Aloon Ponorogo. The theory used in this research refers to Van Meter Theory and Van Horn. To support this study, the researcher used 8 people as informants by using qualitative data analysis as the data analysis in this study. Based on the result of this study, it can be concluded that the Implementation of Local Regulation Number 5 Year 2011 on Public Orderand Communal Peace on the Ordering ofTraditional Foot Trader in Aloon-Aloon Ponorogo Area until now has been running well in the disciplining but there is no arrangement of places for Traditional Foot Trader. Moreover, several factors that hamper the regulation of the Local Regulation are due to the lack of infrastructure and human resources in disciplining traditional foot trader. This happens because there is no special fund prepared for the arrangement of street traders.  Keywords: Implementation, Regional Regulation, Traditional Foot Trader