Independent Journal of Management & Production
Not a member yet
971 research outputs found
Sort by
Impact of electronic word of mouth to the purchase intention - the case of Instagram
Get PDFThis research aims to discover and confirm the factors of e-WOM that influence users' shopping intentions on Instagram. The data was collected from 700 customers who belong to Gen Y and Gen Z from 18 to 39 years old who live and work in Vietnam. The research model and the scales were built from the empirical research of e-WOM from Lim (2016); Park et al. (2007); Prendergast et al. (2010). Quantitative methods were performed by Cronbach's Alpha reliability testing, EFA discovery factor analysis, regression, and ANOVA test. The research results showed that the fourth factor of e-WOM positively impacts users' purchase intent on Instagram with decreasing levels as Information Provider's Expertise, the quantity of e-WOM, and the Source credibility of e-WOM, and the quality of e-WOM, respectively. Also, users' purchase intention on Instagram under the impact of e-WOM varies by gender, but there is no difference by age and income
Vocational high school teachers' perceptions of organizational silence
Get PDFThis study was conducted to determine the organizational silence perceptions of teachers who work in public high schools in the Bağcılar district, Istanbul province of Turkey, and to specify whether they differ according to different variables. The survey model was used in the study. The research was performed with 323 teachers working in vocational high schools in the Bağcılar district of Istanbul in the 2017-2018 academic year. In the study, the random sampling method was employed. The "Personal Information Form" and "Organizational Silence Scale" were used as data collection tools. In the research, descriptive statistics, the independent samples t-test, one-way analysis of variance, and the Kruskal-Wallis test were performed. The general organizational silence perceived by vocational high school teachers was found to be "low." It was revealed that the perceived organizational silence of vocational high school teachers did not vary by gender, educational level, professional seniority, subject, and union membership, while the perceived general organizational silence varied depending on age
Quality of services: an application with customer complaint data from a telecommunication company
Get PDFThe evaluation of the service quality standard of a telecommunication company using statistical process control (SPC) methods is the main goal of this paper. The study used a dataset collected from January 2018 to November 2019 associated with monthly and weekly customer complaint counts due to the technical services provided by the company. Multiple linear regression models with the count data transformed to a logarithmic scale and Poisson regression models with the original count data detected some significant factors affecting the weekly/monthly complaint counts. In addition, forecasts of future complaint counts based on the statistical models could be of interest for the company to plan the number of technicians in different sectors at different times of the year leading to improvements in the service provided by the telephone company
Supply chain contract selection in the healthcare industry: a hybrid mcdm method in uncertainty environment
Get PDFThe aim of this research study is to address a critique of how and when a supply chain contract is selected based on critical success factors (CSFs) utilizing stepwise weight assessment ratio analysis (SWARA) and Evaluation by an Area-based Method of ranking (EAMR). This research study ranked supply chain contracts by the EAMR in uncertainty environments, such as when breaking down the health care industry. This is done by providing a theoretical framework for sustainable entrepreneurship in telecommunications industry, focusing on managerial and operational practices that should be modified, in accordance to a set of CSFs identified from experts in fertility hospital. As a novel strategy, in this research, the initial factors of selecting customized Supply Chain Management (SCM) were extracted via a Delphi method along with the EAMR to symbolize a decision matrix that needs primary weights acquired through the SWARA method by hesitant fuzzy number. CSFs for achieving SCM contract selection in fertility hospitals were found to rely on a tripod based on effectiveness, transparency, and accountability that are embedded within the ambit of managerial and operational practices, such as focusing and reducing cost and based on these factors the best SCM contract must be selected. Besides, the EAMR method has more reliability than other similar MCDM methods such as TOPSIS, MOORA, VIKOR, and so on main contribution of this paper is the combination of SWARA, EAMR, and using hesitant fuzzy set in the EAMR method. Finally, the result indicates that hospitals based on these CSFs must be selected contracts
Classification of research and applications of the computer aided process planning in manufacturing systems
Get PDFThe Computer Aided Process Planning (CAPP) systems are recently developed in manufacturing engineering to provide links between Computer Aided Design (CAD) and Computer Aided Manufacturing (CAM) systems. The CAPP systems are developed by considering the different issues of computer applications in production engineering. Optimization techniques can be applied to the CAPP to increase efficiency in part production processes. The energy consumption of part production process can be analyzed and optimized using the CAPP systems in order to increase added value in the part manufacturing process. Also, artificial neural networks as well as cloud manufacturing systems can be applied to the CAPP systems to share advantages of the different CAPP systems in different industry applications. Flexible process planning systems are developed using dynamic CAPP in order to cope with product varieties in process of part production. To develop potential energy saving strategies during product design and process planning stages, the advanced CAPP systems can be used. In this paper, a review of Computer Process Planning systems (CAPP) is presented and future research works are also suggested. It has been observed that the research filed can be moved forward by reviewing and analyzing recent achievements in the published papers
Health and safety (hs) risks normalization in the construction industry: the SMEs perspective
Get PDFThe construction industry is hazardous and experiences poor health and safety performance records; as a result of the abuse and negligence of health and safety policies. Emphasis is now on health and safety management as health and safety risks are now normalised in the construction industry by the actions of construction SMEs. The study assessed the factors promoting health and safety risks normalisation in the construction industry of Nigeria. The study sampled construction professionals and tradespeople, using a well-structured questionnaire and snowball sampling techniques. With a response rate of 72.61% and a Cronbach's alpha value of 0.916; percentage, frequency, Mann-Whitney U Test and factor analysis were used to analyse the gathered data. It was found that there is a low level of occupational health and safety policies application and performance in the construction industry. The poor health and safety performance is prompted by HS risks normalisation promoted by factors such as misconception of and unwillingness to invest in HS, informal and unstructured HS policies, medical issues and excessive workload, Planning and client unwillingness, management commitment issues, and unorganised HS culture. Also, there was no statistically significant difference in the perceptions of the professionals and the tradespeople regarding 89.29% of the assessed variables. Commitment from the management and leadership of the SMEs and making of health and safety culture an integral part of the functioning of the organisations was thus recommended
The effect on pricing strategies in the process of strategic decision making in view of cost of produced goods
Get PDFThis research examined the effect of the cost of produced goods on pricing strategies in the process of strategic decision. Also examined in this research is the extended effect of pricing strategies on consumers purchase decision making. The research aimed to answer questions on the extent to which cost of produced goods affects pricing strategies of products, how decision makers realize the value-based pricing strategy of corporations and the extent to which pricing policy help consumers to make purchase decisions. This research being historical and descriptive depended basically on secondary sources of information. The research used a historical and descriptive method and depended basically and simply on secondary devices as sources of data. Results from the data acquired reference that customers have an understanding of fair value reflected in prices of the firm's products. The researcher will use both analytical and descriptive methods which appropriate the context of the current research which is generally based on the theoretical underpinnings and fieldwork. The outcomes indicate that the cost of produced products used in organizations provides quality information; there is an effect of this information on the pricing decision-making; there are parts in which pricing strategy much relied on the information provided by the cost systems
The state of the art of agile kanban method: challenges and opportunities
Get PDFIn the recent years, the Agile Kanban has emerged as an appropriate method used for managing projects in numerous fields and various settings. Despite getting an increased popularity in the software organizations, the Agile Kanban method still has different challenges that need to be addressed. Therefore, this study aims to concisely explore the current state of the art and latest researches on the Agile Kanban method through conducting an extensive review of the literature. The results of this study carry strong implications and confirm the important need for conducting researches on the Agile Kanban method. It also provides the key challenges and opportunities that can be investigated in future studies. The cross analysis of the results leads to a better understanding of the Agile Kanban method and aids the research teams to address the Kanban limitations and increase its adoption in the software organizations
Accounting of real costs for the production of organic food: world experience and practice of Ukraine
Get PDFThe purpose of the publication is to study the current state of the organization and methods of accounting for the costs of organic production from the point of view of environmental and economic accounting in Ukraine and recommendations for adapting accounting support for managing the costs of production of organic products to the requirements of the formation of integrated information of environmental and economic accounting. To determine the general trends in the development of accounting support for managing the costs of the production of organic products, the methods of induction and deduction were used. The economic and statistical method was used to analyse the state of production of organic products, and the observation method was used to study the state of accounting for the real costs of producing organic food. The state of development of organic production for the period from 2000 to 2019 in the world, Europe and Ukraine has been analysed. It has been determined that at the micro level, in the conditions of organic production, environmental and economic accounting is an information system that allows you to monitor compliance with the requirements of domestic and international legislation regarding the implementation of this type of activity, and, at the next stages, to form consistent and comparable statistical indicators to account for the relationship " links between the environment and the economy. In the absence of regulatory accounting in Ukraine in the conditions of organic production, the formation of internal regulatory accounting regulations is a prerequisite for the effective management of such production. The formed system of cost accounting objects, considering the specifics of technological processes of operators of organic production, will allow organizing a separate accounting of costs for the production of organic products, inorganic products, and products of the transition period. A nomenclature of cost accounting items in terms of production of organic production is proposed, the use of which will make it possible to distinguish in accounting the expenses allowed by legislation in terms of production of organic production from expenses for which there are certain restrictions. The features of the functions of primary documents reflecting the costs of organic production are determined and ways to improve the documentation of production processes are proposed. This will improve the information support for product quality control and will allow adapting the accounting support for managing the production costs of organic products to the requirements of the formation of integrated information on environmental and economic accounting
Contributions of interpersonal conflict management on performance of government hospitals in Nigeria
Get PDFThis study investigated the place of interpersonal conflict management on performance of government hospitals in Nigeria and specifically. The purpose is to ascertain how collaborative approach of interpersonal conflict management affect mortality rates reduction in government hospitals and investigate if avoidance technique in conflict management improves the working relationships in the government hospital within Nigeria. The study adopted survey research design and was conducted in National Hospital Abuja, and University of Nigeria Teaching Hospital (UNTH) Ituku/Ozalla, Enugu State, Nigeria. The study population is 1629, which includes all health professionals employed in selected public- owned teaching hospitals. A sample size of 312 was drawn from the population. The study used descriptive statistics (frequency, charts, tables and simple percentage) to calculate, analyse, show or summarize responses to the research questions. The hypotheses were tested using ordinal logistic regression. Findings showed that collaborative approach has significantly contributed in reducing mortality rates in government hospitals in Nigeria, and avoidance as a means of interpersonal conflict management helped improve the working relations of selected government hospital staff in Nigeria. The study recommended that they should be improved communication, and collaboration between management, clerks, nurses, doctors and workers representatives in running the affairs of the hospitals. Again, conflicting tendencies should always be avoided by workers for more efficient, peaceful, coordinated and minimal conflicts in working environment within the healthcare industry