Jurnal Administrasi Bisnis
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Analisis Kualitas Layanan Hotel New Sany Rosa Bandung
No full textIn this decade, hospitality is an industry that grows rapidly in Indonesia, notably inBandung. New Sany Rosa Hotel Bandung is among the most popular hotels. Fac-ing tough industry, transformation at this hotel was enforced. The new managementdelivered a change in customer satisfaction valuation, from suggestions or criticsto service quality. The objective is to identify if five dimensions of service qualityimpact the customer satisfaction and which dimension has most influence on cus-tomer satisfaction. Interview was conducted and questionnaires were disseminatedto a hundred guests who stayed overnight. Result indicates that tangibility, empathy,reliability, responsiveness, and assurance have simultaneously and partially affectedthe satisfaction. Empathy is a dimension that influenced the customer satisfaction atthis hotel the most.Keywords: service quality, tangibles, empathy, reliability, responsiveness, assur-ance, customer satisfactio
Memahami Economic complexity Index (ECI) Bagian I ECI Sebagai Indeks Pembangunan Ekonomi Berbasis Produk
No full textEconomic system consists of 3 elements which are divided into subject, object andinstitution which organized both. One method that can be used to measure effectiv-ity and performance of this economic system is by utilising economic developmentindex. Among them, can be found, indices based on subject and institution ap-proach. Meanwhile, one of the product based indices developed by The Centre forInternational Development (CID) Harvard University in 2010 is called EconomicComplexity Index (ECI). This index utilises network theory analysing 2 types ofconectivity; first, the concept of complexity and ubiquity which is the linkage be-tween a country and its products. Second, the concept of product proximity whichis the linkage among products itself. This article is trying to provide an introductoryreview about economic complexity index.Keywords: industrial policy, development index, private sector development,export expansion, international trading, national capabilities, inovation and scienc
Factors Influencing Internet Addiction among Adolescents of Malaysia and Mongolia
No full textThis study was carried out to investigate the factors that might be influencing inter-net addiction among adolescents of Mongolia and Malaysia. The major variables ofthe study were Family Factors, Social Factors and Internet Addiction. The partici-pants were 264 adolescents [123 of whom were Malaysians and 141 of whom wereMongolians]. The study used structured online questionnaire. Internet addiction wasevaluated using IAT (Internet Addiction Test) standardized instrument.Some factors had similar significant influence for both countries, but someshowed opposite outcomes for Mongolian and Malaysia Internet users. Family back-ground had no significant influence on Internet addiction in both countries. On theother hand, online friends, stress and loneliness had positive influences on Internetaddiction in both countries. Entertainment’s showed positive effect on Malaysianpopulation but had no significant influence on Mongolian adolescent. There are sim-ilarities between the Internet users of the two countries; however, users demonstratesome significant differences between the two countries.
Firm Capability dalam Teori Resource-Based View
No full textThe superior performance of the company sometimes is not determined by the exter-nal environment, but internal factors. This is the essence of the theory of resource -based view (RBV) which form the basis of this paper.According to the RBV theory, superior performance will be achieved when com-pany is able to achieve competitive advantage. Competitive advantage has capabilityantecedent which reflect the ability to manage its resources. There are three typesof capabilities described in this paper, namely : (1) dynamic capability (which is acompany’s ability to integrate its resources in order to respond to new opportunitiesin the external environment), (2) technological capability ( which is the ability of thecompany to develop existing technologies into the new technology that allows thecompany’s products in accordance with the market wants) and (3) managerial capa-bility (which is the ability of the company to ensure the implementation of efficientmanagement that will bring innovation).Based on three capabilities described above, it was clear that not only internalfactors are the focus of the company, but also external factors.Keywords: superior performance, dynamic capability, technlogical capability,managerial capability
Eksplorasi keterkaitan Semangat Entrepreneurial dan Indeks Daya Saing Global
No full textIndonesia is facing a fundamental shift in demography and geography. The birthrates is declining, with improvement in the health facilities, as well as increasingthe proportion of individuals of productive ages. The advantages occurred in the con-ditions of growing individuals in the age group 15-64 years, and declining birth rates(fertility). Can this advantages used to increase the competitiveness of Indonesia?This condition shows the power of productive age, and is known as the de-mographic dividend. In the demographic dividend period, Indonesia has an abun-dance of potential human resources in the productive age. On the other hand thatentrepreneurship is a vehicle to enhance the nation’s competitiveness. But an in-creasing in entrepreneurial activity at a certain level does not necessarily improvethe competitiveness, it should increase significantly and continually.Keywords: exploratory analisys, demographic divident, entrepreneurial attitude,global competitiveness inde