JBMP (Jurnal Bisnis, Manajemen dan Perbankan)
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Model Hubungan Kompetensi, Profesionalisme dan Kinerja Dosen: Competency, Professionalism and Lecturer Performance Relationship Model
No full textUniversity as an institutions of higher education has big role in national development framework. An attempt to prepare qualified human resources is improving the quality of education. Faculty performance attracted the attention that this caused was one of the essential components in the system of higher education. Roles, duties and responsibilities of teachers are very meaningful to produce quality resources. The excellent performance must be supported by the competence and professionalism. However, the professionalism of teachers is not always a line with professionalism. Professional-quality lecturers are low and not maximal even in class, lecturers as a lead actor so the student in classroom will become pasive.
This research is aimed to test the influences of the competence to profesionalism, the influence of professionalism to the performance, and the influence of competence to the performance. This research used questionnaire which is distributed to all lecturer of economic faculty in UPN “Veteran” Jatim. The analysis used Partial Least Square test. The result showed that competence influencing to the lecturer’s professionalism, professionalism influencing to lecturer’s performance and competence influencing to the lecturer’s performance
Pengaruh Penerapan Experiential Marketing terhadap Pelanggan di Rumah Makan Lesehan Joyo Taman Pinang Sidoarjo: The Influence of the Implementation of Experiential Marketing on Customers at Lesehan Joyo Restaurant Taman Pinang Sidoarjo
No full textPersonal experiences help consumers to be linked with brand or product and company as well as inform their purchasing decisions. Conditions of experiential marketing are the actual consumer experience with brands, products or services that can increase sales, brand image and brand awareness through senses, feeling, think, act and relate. Telling consumers about the features and usability of a product or service is quite different with letting them get the experiences by using the product or service themselves. If experiential marketing could be applied in the marketing activity of a firm, then it can be a great tool to increase its brand loyalty.
This research is conducted by observing the influence of Experiential Marketing (EXEM) implementation to customer satisfaction at Joyo Restaurant in Taman Pinang Sidoarjo, both partially and simultaneously.
Five independent variables – such as sense, feel, think, act, and relate – are used in this research based on Strategic Experiental Modules (SEMs), with customer satisfaction as the dependent variable. The data of 100 customers of the restaurant – as the samples – is analyzed with multiple regresion analysis.
Using the t test and F test to test the hypothesis at the 5% significance level, the result shows that sense, feel, think, act and relate significantly affect customer satisfaction. With adjusted R square at 48,6%, this proves that customer satisfaction can be explained by the variables of Strategic Experiental Modules (SEMs), while the remaining 51,4% is explained by other variables
REMOVED: Analisis Kepuasan Konsumen di Jatiroso Catering Service: REMOVED: Customer Satisfaction Analysis at Jatiroso Catering Service
No full textThis article was removed at the request of the authors due to developments in the reported case.
Removed article: https://doi.org/10.21070/jbmp.v1i2.267
Removal notice: https://doi.org/10.21070/jbmp.v5i1.206
Smart Working Orientation dan Customer Orientation; Implikasinya terhadap Kinerja Tenaga Penjualan Multi Level Marketing: Smart Working Orientation and Customer Orientation; Implications for Multi Level Marketing Sales Force Performance
No full textIt is important to create a reliable, smart, hard working and customer oriented distributor in a company engaged in the field of Multi Level Marketing in an attempt to develop a network of distributors to increase the sales volume.
The problem faced by the company today is how to create human resources, particularly the distributors who can produce the optimal performance resulting in increasing sales volume as the company's goals can be achieved. The purpose of the study is to analyze the effect of smart working orientation and customer orientation to the variable of sales performance of PT. Tianshi Branch Surabaya. Here, by knowing the influence of these factors on sales performance, the researcher can determine how to maintain and improve the distributor's sales performance.
The study uses primary data collected by distributing questionnaires to the distributor of PT. Tianshi Branch Surabaya. The analytic technique used is Structural Equation Modeling in order to determine the causality between analyzed variables.
Based on the results of data processing, it can be concluded that the Orientation Working Smart factor does not have an impact to the sales performance factor, and the customer orientation factor has a positive effect on the sales performance factor of PT. Tianshi Branch Surabaya
Korelasi Multivariat Antara Kepemimpinan Transformasional dengan Perilaku Peran Extra Dan Komitmen Organisasi pada PT. Sri Isman (Sritex) Sukoharjo Solo: Multivariate Correlation Between Transformational Leadership with Extra Role Behavior and Organizational Commitment at PT. Sri Isman (Sritex) Sukoharjo Solo
Get PDFThe objective of this research is to investigate the multivariate correlation between the transformational leadership with extra role behavior and the commitment of organization in PT. Sritex, Sukoharjo Solo. The samples used in this research are 140 permanent employees of PT. Sritex Sukoharjo Solo as the participant. The samples are taken using non probability sampling technique (judgment sampling method). The research’s implication explains that transformational leadership correlated with multivariate of extra role behavior and the commitment of organization. This research used three multivariate models. The 3th(third) model of multivariate indicates that the variant of extra role behavior and the commitment of organization are correlate each other, it is explained by the charisma of transformational leadership, the inspiration of transformational leadership, the intellectual stimulation of transformational leadership and the personal consideration of transformational leadership that amounted to 96,2 percent. This fact shows the evidence that the style of transformational leadership is highly favored by the employee at PT. Sri Isman (Sritex) Sukoharjo Solo for enhancing competence (competitiveness) of the quality of cloth that is produced by the fabrication Sritex today, in order to serve a segment of the market retail cloth the area of the European union and the united states in accordance with operational standard production ISO 2010
Antecedent Kinerja Pegawai di Universitas Muhammadiyah Sidoarjo: Antecedent of Employee Performance at Muhammadiyah University of Sidoarjo
No full textThis research is conducted based on phenomenon that the employee performance at University of Muhammadiyah Sidoarjo is still not maximum. The indication is in the form of complaints issued by faculty members and students about cleanliness, parking system, and the queue length of administration and financial services.
This study aims to determine the variables that most affect the employee performance. The method employed in this research is quantitative with the format of explanation research and survey. The data were collected through questionnaires spread to 90 employees that are included in the sample. Sampling was done by using simple random sampling technique. While the data analysis was performed using multiple linear regression analysis with SPSS (Statistical Program for Social Science) program version 10:01.
The result of this research reveals that compensation is the most decisive variable in determining the employee performance, followed by sequential organizational culture and human resource capability
Analisis Kinerja Keuangan Perbankan dengan Menggunakan Metode Camel (Studi Kasus pada PT. BPR Buduran Delta Purnama): Analysis of Banking Financial Performance Using the Camel Method (Case Study at PT. BPR Buduran Delta Purnama)
No full textBased on the provisions of The Central Bank, All Indonesian banking institutions are obliged to report their performance to the financial services authority (FSA) and always adhere to the provisions of the law prevailing in the region of Indonesia. Therefore, all banking institutions will be assessed its performance by using CAMEL methods, including capital, assets, management, earnings and liquidity.
By using a descriptive quantitative research method, this research employes 5 (five) aspects of banking assessment, for instance; capital ratios, we use CAR (Capital Adequacy Ratio); earning ratios and assets quality, we employes KAP (earning assets) and PPAP (Allowance for Earning Assets); Special for management aspects we apply a survey to the general management and risk management officer; from the aspect of profitability, we utilise ROA (Return On Assets ratios) and ROA (Operating Expenses to Operating Income ratios); finally, the aspect of liquidity ratios, we use Cash Ratios and LDR (Loan to Deposit Ratios).
The result of 3 (three) years (2011 to 2013) assessments, we found that The BPR Buduran Delta Purnama has good banking performance (credit score more than 81 which the minimum score for good or bad banking performance). It is based on some benchmarks to determine the reliability of the bank after the assessment of each variable. We used a primary data obtained through questionnaires and secondary data in the form of financial statements balance sheet and income statement of PT. BPR Buduran Delta Purnama between 2011 to 2013
Pengaruh Kualitas Layanan terhadap Kepuasan Mahasiswa Program Pascasarjana Magister Manajemen STIE ABI Surabaya: The Effect of Service Quality on Student Satisfaction in the Postgraduate Master of Management Program STIE ABI Surabaya
No full textThis research do the analysis afterwards several factors that can affect satisfaction students graduate program management abi magister stie surabaya .Research objectives of research is to be accomplished: (1) to know the quality of services the influence of factors which consists of physical proof (tangible), keterandalan (reliability), responsiveness (responsiveness), and guarantee (assurance) and simultaneous partial evaluation as well as the most dominant against satisfaction students graduate program management abi magister stie surabaya .The population in this research was all students graduate program management abi magister stie surabaya as many as 145 people.The size of the sample determined as many as 100 percent of the population the size of the total sample so that in this research was as many as 145 people out by a total of sampling technique or the sampling method of saturated .To research is used model double linear regression analysis . Conclusion in this research is as follows: (1) factors the quality of services which consists of physical proof (tangible), keterandalan (reliability), responsiveness (responsiveness), and guarantee (assurance) in unison have leverage significantly to satisfaction students graduate program management abi magister STIE Surabaya, (2) all the factors the quality of services which consists of physical proof (tangible), reliability, responsiveness (responsiveness), and guarantee (assurance) partial evaluation that are meaningful satisfaction have leverage against students graduate program management abi magister stie surabaya, (3) factors that have a dominant influence on student satisfaction graduate program management abi magister stie surabaya is the guarantee (assurance)
Determinan Profitabilitas Perbankan Nasional di Indonesia: Determinants of Profitability of National Banking in Indonesia
Get PDFThis research aims to analyze the effect of Capital Adequacy Ratio (CAR), Non-Performing Loans (NPL), Operating Expenses to Operating Income (BOPO), Loan to Deposit Ratio (LDR), Net Interest Margin (NIM) on the profitability proxy with return on assets (ROA) at commercial banks listed on the Indonesia Stock Exchange from 2005 to 2010. The samples used are 14 commercial banks listed on the Indonesia Stock Exchange. The samples are taken using purposive sampling method with certain criteria. The method used in this study is to use multiple regression analysis to test the hypothesis that the t test and the f test. Before using a multiple regression analysis, performed the classic assumption test first.
The results obtain in this study are simultaneously CAR, NPL, BOPO, LDR, and NIM effect on profitability by 44%. While partially CAR, BOPO, and NIM effect on profitability and LDR NPL does not affect profitability
Persepsi Masyarakat terhadap Kualitas Pelayanan di Terminal Arjosari Kota Malang: Public Perception of Service Quality at Arjosari Terminal Malang City
No full textThis study aims to analyze the quality of service in Arjosari Bus Station Malang. The service quality theory used in the study refers to the opinion of Tjiptono (2000) which consists of: physical evidence (tangibility), reliability, responsiveness, assurance, and empathy. The study uses a descriptive approach, by taking a sample of 30 service users of Arjosari Bus Station Malang. While, the methods of analysis use the mean.
The results show that the quality of service in Arjosari Bus Station Malang is good enough with an average score of 2.86. However, to improve the quality of service to the service users of the bus station, then there are several things that must be done by the local government of Malang, ie: adding free WIFI facility in bus station, fixing the layout and the exterior rooms of the bus station, and improving the room's cleanliness and coolness at the bus station environment. Furthermore, it also improves the reliability in service, such as: the simplicity for the bus station service users to consult with officials and leaders where necessary to the provision of the excellent service