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Pengaruh Produk Dan Kualitas Layanan Terhadap Loyalitas Konsumen Starbucks Coffe Di Samarinda
Get PDFThe Purpose of this study aims to know How is the Quality of Product And Quality of Service Influence to the Loyalty Starbucks Coffee Samarinda Consumers.This Study was done at Samarinda city. The sample used in this study were 97 respondents with a Non Probability Sampling Method and the technique sampling is Purposive Sampling. Data was collected by distributing questionnaires and using likert scale for each indicator. The Analytical tool used is Multiple Linear Regression at SPSS V23 Programm.The result of this study show : the Quality of Product Variable was significantly influence to the Loyalty Starbucks Coffee Samarinda Consumers, the Quality of Service Variable was significantly influence to the Loyalty Starbucks Coffee Samarinda Consumers, and the Quality of Product and Quality of Service was simultaneously significant influence to the Loyalty Starbucks Coffee Samarinda Consumer
PENGARUH KARAKTERISTIK INDIVIDU DAN FAKTOR PEKERJAAN TERHADAP MOTIVASI PADA PT. INTERTROPICK ADITAMA SAMARINDA
Get PDFEffect of Individual Characteristics and Job Factors on Motivation at PT. Intertropick Aditama Samarinda. Under the guidance of Mr. Robin Jonathan as mentor I and Mrs. Mardiana as mentor II.The formulation of the problem of this research is 1. Are Individual Characteristics and Job Factors have a positive and significant impact on the Motivation at PT. Intertropick Aditma Samarinda. 2. Does Individual Characteristics have a positive and significant impact on the Motivation at PT. Intertropick Aditama Samarinda. 3. Does the Job Factor have a positive and significant effect on the Motivation at PT. Intertropick Aditama Samarinda.The basic theory of Human Resources that focuses on Individual Characteristics, Job Factors and Motivation. Hypothesis of this research are 1. Individual Characteristics and Job Factors have a positive and significant impact on Motivation PT. Intertropick Aditama Samarinda. 2. Characteristics Individuals have a positive and significant impact on the Motivation of PT. Intertropick Aditama Samarinda. 3. Job factors have a positive and significant effect on the Motivation at PT. Intertropick Aditama Samarinda.The sample used is 98 respondents. Sample selection method used is slovin calculation method. Analyzer that is used is doubled linear regression analysis.The results of research include: 1. From the independent variables studied at PT. Intertropick Aditama Samarinda, variable Individual Characteristics and Job Factors have a positive and significant impact on employee performance PT. Intertropick Aditama Samarinda. 2. From the value studied variable Characteristics Individuals have a positive and significant impact on PT. Intertropick Aditama Samarinda. 3. From the value examined variable job factors have a negative and insignificant effect on PT. Intertropick Aditama Samarind
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGUNJUNG PERPUSTAKAAN PADA KANTOR BADAN PERENCANAAN PEMBANGUNAN DAERAH (BAPPEDA) PROVINSI KALIMANTAN TIMUR
Get PDFThe purposes of this research was determine the effect of each indicators of tangibles, reliability, responsiveness, assurance, and empathy on the satisfaction of library visitors either partially or simultaneously.This research was conducted in the library of the East Kalimantan Regional Development Planning Agency (Bappeda) office, on Kesuma Bangsa Street Number 2 Samarinda which is located on the 2nd floor of the PUSIDO building area of the East Kalimantan Province Bappeda office. The method used in this research is descriptive research method through a quantitative approach using multiple linear regression analysis tools. The research data source is primary data through distributing questionnaires to 87 respondents of visitors to the library of Bappeda East Kalimantan Province.The results of the analysis and calculations show the effect of service quality partially with indicators of tangibles, reliability, assurance has a positive and insignificant effect, responsiveness has a significant positive effect, and empathy has a negative and insignificant effect on visitor satisfaction at the Bappeda library of East Kalimantan Province.Simultaneously, the five service indicators have a significant positive effect on visitor satisfaction at the Bappeda library of East Kalimantan Provin
ANALISIS RASIO KEUANGAN SEBAGAI ALAT UNTUK MENGUKUR KINERJA KEUANGAN PADA PT. BENTOEL INTERNASIONAL INVESTAMA Tbk PERIODE 2018-2019
Get PDFThe results of financial ratio analysis are 1.) Financial performance in terms of the Liquidity Ratio (Current Ratio) of PT Bentoel Internasional Investama Tbk in 2019 experienced good conditions compared to 2018, so hypothesis 1 (one) is accepted. 2.) Financial performance in terms of the Liquidity Ratio (Quick Ratio) of PT Bentoel Internasional Investama Tbk in 2019 experienced good conditions compared to 2018, so hypothesis 2 (two) is accepted. 3.) Financial performance in terms of the Liquidity Ratio (Cash Ratio) of PT Bentoel Internasional Investama Tbk in 2019 experienced poor conditions compared to 2018, so hypothesis 3 (three) is rejected. 4.) Financial performance in terms of the Profitability Ratio (Net Profit margin) of PT Bentoel Internasional Investama Tbk in 2019 experienced bad conditions compared to 2018, so hypothesis 4 (four) was rejected. 5.) Financial performance in terms of Profitability Ratios (Return On Assets) of PT Bentoel Internasional Investama Tbk in 2019 experienced poor conditions compared to 2018, so hypothesis 5 (five) was rejected. 6.) The financial performance in terms of the Profitability Ratio (Return On Equity) of PT Bentoel Internasional Investama Tbk in 2019 experienced bad conditions compared to 2018, so hypothesis 6 (six) was rejected. 7.) Financial performance in terms of the Solvency Ratio (Debt To Equity Ratio) PT Bentoel Internasional Investama Tbk in 2019 experienced poor conditions compared to 2018, so hypothesis 7 (seven) was rejected. 8.) Financial performance in terms of the Solvency Ratio (Debt To Asset Ratio) of PT Bentoel Internasional Investama Tbk in 2019 experienced bad conditions compared to 2018 so hypothesis 8 (eight) was rejected
Pengaruh Bauran Pemasaran Terhadap Keputusan Pembelian Handphone Pada Toko Surya Phone di Samarinda (Studi Kasus Pada Toko Surya Phone 6 Jl. KH. Abul Hasan)
Get PDFThe Influence of the Marketing Mix on Purchasing Handphone Decisions at Surya Phone store Samarinda (a case study on Surya Phone 6 store at Jl. KH. Abul Hasan). Under the guidance of Mr. Robin Jonathan as a 1st mentor and Mr. Sunarto as the 2nd Mentor.The purpose of this study is: 1.) to find out the effect of the Product on purchasing decisions at Surya Phone store Samarinda. 2.) To find out the effect of Price on purchasing decisions at Surya Phone store Samarinda 3.) To find out the effect of Location on purchasing decisions at Surya Phone store Samarinda. 4.) To find out the effect of Promotion on purchasing decisions at Surya Phone store Samarinda. 5.) To find out the effect of product, price, location, and promotion together with the purchasing decision at Surya Phone store Samarinda.This study was done at Surya Phone 6 store on KH. Abul Hasan Street Samarinda. The sample used in this study were 100 respondents with a Non Probability Sampling Method and the technique sampling is Non Random Sampling. Data was collected by distributing questionnaires and using likert scale for each indicator. The Analytical tool used is Multiple Linear Regression at SPSS V25 Programm. The results of this study shows : 1.) Product variable did not significantly influence of purchasing decisions at Surya Phone store Samarinda. 2.) Price variable did not significantly influence of purchasing decisions at Surya Phone store Samarinda. 3.) Place variable did significantly influence of purchasing decisions at Surya Phone store Samarinda. 4.) promotion variable did significantly influence of purchasing decisions at Surya Phone store Samarinda. 5.) The variables of product, price, location, and promotion together significant effect on purchasing decisions at Surya Phone store Samarinda
ANALISIS KINERJA KEUANGAN PADA PT. SAKA AGUNG ABADI SAMARINDA
Get PDFABSTRACT The research problem is whether the financial performance of PT. Saka Agung Abadi Samarinda in 2017 until 2018 has decreased in terms of profitability, activity, solvency and liquidity ratios. This study aims to find out and analyze the financial performance of PT. Saka Agung Abadi Samarinda which is viewed from 2017 profitability, activity, solvency and liquidity ratios to 2018.The theoretical basis used in this study is financial accounting. Financial accounting is an accounting science that presents financial statements to find out financial performance in a company. The research hypothesis is the financial performance of PT. Saka Agung Abadi Samarinda in 2017 until 2018 has decreased in terms of profitability, activity, solvency and liquidity ratios.The analytical tool used in this study is analysis using profitability ratios as measured by Return on investment and Gross margin ratio, activity ratios measured by Receivable turn over and Total assets turn over ratio, solvability ratios as measured by Debt to equity ratio and Debt to assets ratio, the liquidity ratio measured by the Current ratio and Quick ratio.The results showed that financial performance at PT. Saka Agung Abadi Samarinda in 2017 up to 2018 has experienced a decline in terms of profitability, activity, and liquidity ratios so that the hypothesis is accepted while the solvency ratio increases, the hypothesis is rejected.
ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA OPERASIONAL PADA MEDIA ONLINE “KALTIM KECE” TAHUN 2019
Get PDFTujuan dari penelitian ini adalah untuk mengetahui pengaruh TQM yang terdiri dari fokus pada pelanggan, pendidikan dan pelatihan, pemberdayaan karyawan dan manajemen berdasarkan fakta terhadap kinerja operasional media online Kaltim Kece. Dasar teori yang digunakan adalah teori manajemen operasional dengan menggunakan alat analisis regresi linier berganda. Populasi dalam penelitian ini karyawan dan manajemen media online Kaltim Kece berjumlah 20 Orang. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah purposive sampling. Untuk menentukan sampel dengan kriteria karyawan yang sudah bekerja di Media Online Kaltim Kece lebih dari 1 (satu) tahun sehingga sampel berjumlah 15 orang. Memfokuskan pada variabel dependen kinerja operasional dan variabel independen meliputi fokus pada kepuasan pelanggan, pemberdayaan karyawan, pendidikan dan pelatihan karyawan serta manajemen berdasarkan fakta, dengan periode tahun 2019. Berdasarkan hasil penelitian secara simultan diketahui bahwa TQM berpengaruh signifikan terhadap kinerja operasional. Secara parsial diperoleh fokus pada pelanggan tidak berpengaruh signifikan terhadap kinerja operasional; pendidikan dan pelatihan tidak berpengaruh signifikan terhadap kinerja operasional; pemberdayaan karyawan berpengaruh signifikan terhadap kinerja operasional dan manajemen berdasarkan fakta berpengaruh signifikan terhadap kinerja operasional. Disarankan Media Online Kaltim Kece memberikan kesempatan kepada karyawan berpartisipasi dalam pengambilan keputusa
Analisis Efektivitas Penggunaan E-Filing Bagi Wajib Pajak Pribadi dalam Pelaporan PPh Pasal 21 pada Karyawan PT Tirta Mahakam
Get PDFThe purpose of this research is to know and analyze the effectiveness of the use of e-filing for personal taxpayers in reporting Pph article 21 to employees of PT. Tirta Mahakam. In accordance with the objectives of this study, the subject matter put forward "Is the use of e-filing for personal taxpayers in the reporting of Pph Article 21 Tax at PT Tirta Mahakam effective" "Theory basis used is a theoretical basis concerning the effectiveness of using e-filing and reporting of Pph 21 to employees of PT. Tirta Mahakam. Based on these main problems, the following hypothesis is proposed: ‘The use of e-filing for personal taxpayers in reporting Pph 21 taxes for employees of PT. Tirta Mahakam is considered ineffective based on the effectiveness assessment criteria ''.Based on the results of the analysis previously stated, it can be seen that the effectiveness of using e-filing in tax reporting Pph 21 for employees of PT. Tirta Mahakam has been running quite well, this is evidenced by the results of the analysis which got a relative value of 79% on the effectiveness measurement criteria which is categorized as "effective". Even though there are still some employees who do not understand the e-filing system, the awareness of taxpayers to report the Annual Tax Return and the lack of the KPP Pratama to provide more active socialization so that employees understand e-filing and its benefit
Pengaruh Kualitas Produk Dan Citra Merek Terhadap Keputusan Pembelian Pada GIGG Store Samarinda
Get PDFThe Influence Of Product Quality And Brand Image On Purchase Decision GIGG Store Samarinda. Eddy Soegiarto and Sarwo Eddy Wibowo.This study discusses product quality and price variables on purchasing decisions at Samarinda GIGG Store. With a sample of 96 respondents obtained using the simple random sampling method. Meanwhile, the collecting data is carried out by using an online questionnaire that has purchased GIGG Store Samarinda productsAnalysis tools and hypothesis testing in this study is by using multiple linear regression analysis tools, partial test (t test), simultaneous test (f test), multiple correlation analysis (R), coefficient of determination (R2), Correlation Coefficient (r). Based on data analysis, the results of this study indicate that product quality and brand image variables together have a positive and significant effect on purchasing decisions. R value of 0.624 or 62.4%, this means that overall product quality variables and brand image have a strong relationship to the purchase decision variable. The coefficient of determination (R2) of 0.376 or 37.6% shows that the quality of the product and brand image can explain the variations that occur in purchasing decisions at Samarinda GIGG Store. Correlation Coefficient (r) all variables have a significant relationship seen from the significance value of 0,000> 0.05From the simultaneous test results (test f) the value of Fcount> Ftable (29.62> 4.84), this shows that the product quality and brand image variables simultaneously have a positive and significant effect on Purchasing Decisions. Partial test results (t test) indicate that product quality has a positive and significant effect on purchasing decisions seen from the value of sig. 0.012 <0.05, then the brand image variable has a positive and significant influence on purchasing decisions seen from the sig value. At 0.004 <0.05
FAKTOR-FAKTOR YANG MEMPENGARUHI PROFITABILITAS PADA PERUSAHAAN PERTAMBANGAN YANG TERDAFTAR DI BEI TAHUN 2011-2014
Get PDFProfitabilitas, CR, DER, Ukuran Perusahaan Tujuan penelitian adalah untuk mengetahui faktor-faktor yang mempengaruhi Profitabilitas pada perusahaan pertambangan yang terdaftar di BEI tahun 2011-2014. Rumusan masalah dalam penelitian ini yaitu apakah masing-masing variabel Current ratio, debt to equity ratio dan ukuran perusahaan berpengaruh signifikan terhadap profitabilitas serta apakah secara bersama-sama variabel Current ratio, debt to equity ratio dan ukuran perusahaan berpengaruh signifikan terhadap profitabilitas.. Teknik pengambilan sampel menggunakan purposive sampling yaitu dengan kriteria perusahaan yang termasuk dalam sektor pertambangan dan terdaftar di Bursa Efek Indonesia dari tahun 2011-2014,. Model yang digunakan adalah model regresi linier berganda dan pengujian hipotesis mengenai pengaruh variabel independen dan variabel dependen digunakan uji statistik t-test dan uji statistik F-test dengan taraf signifikan sebesar 5%.Hasil penelitian menunjukkan bahwa secara parsial current ratio, debt to equity ratio, dan ukuran perusahaan tidak berpengaruh secara signifikan terhadap profitabilitas (NPM) serta secara simultan current ratio, debt to equity ratio, dan ukuran perusahaan tidak berpengaruh signifikan terhadap profitabilitas (NP