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Why 'not designing for meaning' might be just as meaningful : On the importance of leisure activities without the need for intentional cognitive processing
No full textVolunteering in Dutch leisure, tourism and hospitality organisations : Sustaining engagement in a changing society
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Customers’ perceptions and responses to hotels’ Corporate Social Responsibility (CSR) orientation: the case of Bethlehem hotels, Palestine.
No full textThis study investigates customers’ perceptions of the notion of corporate social responsibility (CSR) and how such perceptions influence their consumption behavioural intentions and outcomes in the hospitality industry in Bethlehem, Palestine. The research study adopted a qualitative methodology using semi-structured interviews with fifteen tourists who stayed in Bethlehem hotels. This study reveals that customers view the different dimensions of CSR in their right and stand-alone constructs. Paradoxically, our study suggests that customer’s willingness to pay and loyalty were not influenced by understanding such a distinction as responsibilities. This study further reveals that the interaction between customers’ perceptions of CSR and contextual and situational factors such as trust, transparency and service quality can determine customer behavioural responses to the hotels’ CSR orientation. The study offers recommendations on practical measures that can be undertaken to influence and enhance customers’ responses to hotels’ CSR agenda. The paper finally ends by identifying the study’s limitations and avenues for further research.</p
The impacts of alternative last mile delivery networks: Exploring the options besides zero emission technology.
No full textDecarbonisation of urban logistics is a pressing issue. About one third of the freight-related CO 2 emissions in the Netherlands relates to urban logistics, consisting of both vans and trucks. Although electrification is a feasible solution, delivery models that not only focus on reducing the carbon footprint, but also the spatial footprint are important. A one-to-one replacement of diesel vehicles with electric vehicles does not reduce urban logistics' spatial footprint in densifying cities nor the delivery vans' perceived nuisance. This paper examines the impact of alternative delivery models in the parcel- and home delivery segment in four future scenarios on CO 2 emissions, vehicle kilometres and number and type of vehicles used (2030). Analyses are based on data from three companies in a large metropolitan region in the Netherlands. The results show the impact of vehicles fleets electrification, transhipment in consolidation points and a network of pickup points. This study illustrates that developing alternative last mile networks can result in a decrease in vehicle (van) movements, and with that a serious decrease in emissions. The implications of the results on the carbon footprint, urban space usage and costs for companies are discussed.</p