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Impact of Feedback on Intrinsic Motivation and Persistence in Generation Z
No full textGeneration Z is the biggest upcoming workforce in the business world. Yet, their characteristic, attributes and work style preferences are still not researched enough. The aim of this paper is to investigate further the relationship between performance feedback and generation Z’s internal motivation. The impact of different types of feedback was observed through an experiment, based on the Al Hirschfeld hidden-word drawings. Experiment was divided into three feedback type groups: positive, negative and non-existent feedback group. There was a total of 60 participants, the average age of participant was 20, age 17 being the youngest and 26 the oldest. Results show that there is no significant impact of feedback on generation Z’s motivation. Furthermore, generation Z tends to connect closely their task enjoyment and interest with their own task-accomplishment. Implications for supervisors (employers, teachers, parents) of generation Z involve providing interesting and facile tasks in order to keep them motivated and interested
Attitudes towards Blockchain Technology in the Hospitality Industry
No full textBlockchain technology has been making its mark globally in the last decade, benefiting
different industries through multiple applications. However, the hospitality industry seems to
be falling behind on blockchain adoption.
The present research has investigated blockchain technology from its technical nature, current
benefits and applications across numerous industries to the public opinion on blockchain
technology and its potential impact on the hospitality industry, namely hotels. This purpose
required the creation of online surveys targeting the general population and hotel employees.
Despite its intense development and more frequent global presence, most notably due to its
primary application – cryptocurrencies, blockchain technology is still perceived as an emerging
technology in the hotel industry. Findings suggest that the general public is slightly more
appreciative and experienced in blockchain applications than hotels. Nevertheless, the
industry's and public's attitudes regarding blockchain's potential in hotels are mostly aligned.
The results support the proposition of blockchain technology supporting hospitality businesses
and their stakeholders in many ways. This study could help hospitality professionals realize the
possibilities and value of blockchain adoption
The Global Impact of the World of Technology and Influencers on Private Accommodations
No full textThe development of social media networks has allowed for the emergence of social media
influencers. Travel and tourism have been impacted by influencer marketing. There is a
range of influencers thanks to the global impact of technology and social media, but this
research’s concentration was on the tourism niche. This paper investigated the potential of
influencers to impact the thinking and actions of both sides of the private accommodation
market- the property owners and the travelers. Dubrovnik, Croatia was selected for the
destination of the study as it is well renowned for its tourism season. As a result, we created
two questionnaires: one for property owners and the other for travelers. The questionnaires
were delivered to 165 travelers from all throughout Croatia as well as 21 Dubrovnik property
owners. The research found that while all participants are aware of the influencers and their
activities and associated potential benefits; neither the property owners nor renters feel that
influencers do or can play a large role in their private accommodation decisions. Their views
on the usage of influencers differ, but they will not use them instead of traditional advertising
and marketing strategies. The study's findings are useful for future approaches. Because
influencer marketing in Croatia is still in its early stages, businesses can use this research to
determine whether they should invest in influencer marketing or stick to their current
methods
Electrifying Retail Future: Employee Perception on Implementing Electronic Shelf Labels
No full textAutomation is continuously changing the future of retail and reshaping business operations.
The present study investigates employee perspectives on Electronic Shelf Labels [ESL] in a
setting in which this technology has not yet been implemented. The survey was administered
in electronic and paper format, obtaining data on participants' job positions, and the perceived
usefulness of using systems. Participants were employees who are currently employed or have
been employed in any type of retail store in Dubrovnik area. Findings suggest that employees
are overall open to the implementation of such technology in their workplace. Performance
expectancy of particular job duties appears to have no relation to the store size. Surprisingly, a
high number of participants are positive in terms of usage of ESL although this technology is
still not used by Croatian retailers. This solution provides employees with assistance in
fulfilling their job duties timely and efficiently
The Effect of Family on Service Industry Employee: A Vicious Cycle
No full textPresent study investigated the impact of family strain on work life and the impact of work strain
on family life of service employees. A questionnaire was distributed containing the items that
measured family and work related negative spillover, and demographic data items collected to
measure the potential effect. Participants, regardless of their gender reported low scores of
family-to-work spillover, and slightly higher scores for work-to-family spillover. Gender
differences were noticed only for reports on impact of work on family life with women more
prone to agreeing that they do not manage to fulfill family duties or do everything that is required
of them at home. This research helps understand the difference between how genders perceive
each conflict and how to manage them bette
Hotel Repeat Guest Delight
No full textHotel guest delight is an essential component in the hospitality industry since it leads to a
greater hotel success. This research was conducted to determine what specific hotel
experience attributes have the ability to delight guests on their repeat stay at the hotel.
Hundred and seven participants from various demographic groups were surveyed based on
the customer delight typology, while descriptive statistics and Wilcoxon one tailed signed
rank test were used in analysis. The results shows that intangible experience attributes are
more effective than tangible ones in delighting guest on their next visit
Green HRM and Job Pursuit Intention
No full textNumerous businesses have been turning to more sustainable and responsible practices over the
years considering that environmental issues have become a primary concern worldwide. Green
human resource management is becoming an essential component of management theory and
practice that focuses on an organization's capacity to integrate environmental sustainability via
human resource management. The purpose of this research was to explore whether green
human resources practices enhance a firm’s attractiveness in acquiring new potential
employees, with a focus on young talent. Results of this research show that potential employees
are generally attracted to organizations that have green human resource management practices
in place and have shown a positive attitude toward green human resource practices. However,
these results indicate that GHRM cannot be a replacement for any other job preference, yet can
become an additional benefit or advantage when all other job preferences are satisfied
Digital versus Paper Reading: Hospitality Students’ Preferences
No full textEducation is increasingly transitioning to a digital landscape, foregoing textbooks and paper
reading. Existing research points out that reading on paper is significantly more effective than
reading on digital devices. This research investigated students’ habits and preferences regarding
digital and paper reading and note-taking for college assignments. A survey distributed to 143
college students suggests that generally students prefer paper, but do not take the time to print, so
they end up reading digitally. Implications of this study suggest that educational institutions should
pay closer attention to how their students study, and support students and faculty members for
paper reading
Extending the brand of Hvar
No full textSustainable Tourism has been shoved aside in favor of quick earnings, leading to
deterioration of the destination.This research was conducted to find out if people are willing
to visit the Island of Hvar during the winter season, in order to provide wider selection of
activities, as well as improving the quality of life for the residents of the Island! Eighty
Seven participants were surveyed to help best determine future plans for the destination
itself
Visible Body Modifications & Employability in Hospitality Industry: Manager vs. Customer Perspective
No full textThe present study investigates employability of individuals with visible body
modifications, specifically tattoos and piercings, in hospitality industry. The study was twofold.
First part of the study was a questionnaire administered to tourists in a paper-pencil format,
investigating their attitudes toward tattooed service providers, as well as the level of comfort they
feel while served by a person with visible body modifications. The second part of the study was a
questionnaire distributed to managers involved in hiring decisions in hospitality industry through
which impact of visible body modifications on their assessment of employability and personality
traits of potential employees was tested. Controlling for the effect of gender, physical
attractiveness, dress, body posture and facial expressions, managers were presented with a set of
eight photographs they needed to evaluate in terms of employability and Big Five personality traits.
The results of the customer survey suggest that customers do not mind being served by individuals
with visible body modifications, feel relaxed and at ease with such a service, and overall report no
negative stereotypes. Based on the managers’ survey, people with big tattoos were rated as most
employable, most extroverted, open to experience, agreeable, and conscientious, with lowest
scores in neuroticism. Interestingly, in terms of Big Five traits, no relation was discovered between
managers’ assessment and the actual scores of the eight individuals presented in the photographs