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What Motivates Guests to Leave Reviews in Restaurants? E-WOM in Evaluating Fine-Dining and Cheap-Eats Restaurants in Dubrovnik
Get PDFThe purpose of this paper is to investigate what are primary reasons to motivate guests to leave
on-line comments. The first part of the research tries to define how much impact traditional word
of mouth and electronic word of mouth have on guests in hospitality industry according to the
previous research and literature. The paper then focuses on explaining positive and negative sides
of leaving comments and it seeks to answer the question: What motivates guests to leave a
comment about their overall experiences? The second section of the paper defines what methods
and materials were used to make this descriptive type of research and what is the possible answer
to the research question according to the author’s interpretation. It is author’s desire that the results
from research might give readers a better insight into what are the factors that influence a guest to
leave a comment and how this type of marketing tool works in restaurant industr
The correlation between cruise tourism and overcrowding in Dubrovnik Old City
Get PDFOvercrowding of the Dubrovnik Old City, a heritage site protected by UNESCO, has become one
of the most discussed issues today. Public perception is that cruise ship industry is the biggest
variable that affects an increase in overcrowding effect. This research investigated to what
degree, if any, cruise ships account for overcrowding in the Old Town. The methods of this
research were statistical analyses of two variable data sets from June to August, 2017: number of
visitors in the Old City (MaxCount) and number of cruise passengers arriving in Dubrovnik
(Cruiser). The results showed that the relation between Cruiser and MaxCount is inconsistent, but
generally positive with the highest difference in analysis of June and August. The research
indicated that cruise passengers significantly affect overcrowding in the low-season periods.
However, cruise passengers do not significantly affect overcrowding in the high-season periods
due to additional tourist flows
Acceptance of a concept of self driving cars for luxury guests in the city of Dubrovnik
Get PDFAutonomous technology is gaining more attention and interest during the last few years. Many
big companies are investing in development of fully autonomous vehicles to provide their
customers a transport service from one location to another. The purpose of this research paper
was to find the level of demand for that kind of technology in Dubrovnik area and survey was
chosen as appropriate method. The survey was distributed to 108 participants who were guests of
luxury 5-star hotels in Dubrovnik and it measured their level of concern, interest, and willingness
to pay for autonomous technology and what are the deciding factors when it comes to
autonomous vehicles. Results suggested that there is moderately high interest for autonomous
vehicles, especially for younger participants which indicated the highest interest among all age
groups .Additionally, results also indicated that males were more interested in autonomous
vehicles than were females. There is still high level of concern among participants and based on
these findings, future researches should focus that those concerns are resolved so the transition to
autonomous vehicle becomes quicker
Who can benefit? Considering Albania as a good fit for Pro Poor Tourism
Get PDFThe use of tourism as a way to reduce poverty has gained attention in many third world and
developing countries. By focusing on poverty as the main issue, alternatives on how tourism can
benefit to it are investigated. The concept of poverty is further explained and the practices
which are closer to PPT. Recognizing that the effects of Pro Poor Tourism with the data needed
is hard to monitor especially in developing countries leading by example is perceived to be more
beneficial. This paper analyzes the potential of applying Pro Poor Tourism in Albania by
comparing it with other regions where PPT was successfully implemented. A further analysis of
tourist arrival data at major tourist destinations identified four national parks which had the
highest growth and could be potential sites for developing PPT programs
"Do You Trust Me?” Trust Levels of Advertisements Effect on Travel
Get PDFMillennials differ against generations before them. As the world changes so does the why we do
things. This includes the way we view advertising. This study is trying to find the trust levels of
Croatian millennials so one can better markets to them. Millennials look to social media for travel
inspiration, so how do we attract them? Studies before suggest that millennials in general are
highly trusting on advertisement. Europeans, specifically, on the other hand, are skeptics. When
you mix, the two we found that despite their age Croatian millennials are more skeptic. They
along with most are the most trusting of recommendations from friends.
To collect this information a pen to paper survey was conducted among 98 RIT Croatia
millennials. In this we find they, trust earned advertisement the most and paid advertisement the
least. There is a divide of trust about social influencers among Croatian millennials. The study
also suggest that people trust information platforms when looking at destination/locations and
choosing a hotel
Agro-tourism in Konavle
Get PDFThe purpose of this research is to define if there is a need and the possibility of
sustainable growth for agro-tourism in Konavle region. The aim of the paper is to find out what
local people and entrepreneurs in Konavle think about this topic, and see if this idea is
interesting and possible, and what are the possibilities and challenges of such a growth. The
secondary research has shown many similar cases in European countries close to Croatia who
are already successful in this area. The collection of the data was conducted by a questionnaire
which was distributed to Konavle residents and entrepreneurs. The final results show the
importance of improving agro-tourism in the Konavle region, and define Konavle as a potential
development destination for this type of tourism.The purpose of this research is to define if there is a need and the possibility of
sustainable growth for agro-tourism in Konavle region. The aim of the paper is to find out what
local people and entrepreneurs in Konavle think about this topic, and see if this idea is
interesting and possible, and what are the possibilities and challenges of such a growth. The
secondary research has shown many similar cases in European countries close to Croatia who
are already successful in this area. The collection of the data was conducted by a questionnaire
which was distributed to Konavle residents and entrepreneurs. The final results show the
importance of improving agro-tourism in the Konavle region, and define Konavle as a potential
development destination for this type of touris
Customer Preferences in Tour Pricing
Get PDFIn the present day experience economy four dimensions of choice (entertainment, education, escapism and esthetics) must be met in order to create the right experience. It is interesting to see how tourist excursions involving all of those four attributes react to the changing attribute of price. By using the choice-based conjoint analysis we established that price and excursions content are the strongest choice making criteria. Travellers, generally speaking, prefer natural beauties, sea, and beaches more than extreme sports or history. When a hypothetical excursion including the most desired attributes is compared to an already existing one tailored without those specific considerations, we can see that the demand for the type of excursion with the right attributes shows relatively low price elasticity
Local people’s reaction to Formula 1 Influence of local population on the development of Formula 1 in Dubrovnik
Get PDFThis Project is based on researching local opinion on Formula 1. The research is
focused on obtaining data from the local people in order to observe the reaction of the
people and how to introduce F1 as possible event for Dubrovnik
Abandoning the Nest Push and pull factors potentially influencing the young minds of Split and Dubrovnik
Get PDFCroatia is characterized by high level of emigration of educated people. Croatian youth is mostly
affected by the problems in the state and make a significant part of the educated workforce that
leaves Croatia in search of a better life. By administering a questionnaire to college students, this
research was conducted to determine the factors that influence students from Dubrovnik and Split
to emigrate from Croatia, the similarities and differences between those factors and needs and
potentials behind them. The research showed that the majority of student population show a
desire to leave for a short term period and that social injustice and law-breaking mentality are two
most current problems in Croatia and most influential push factors affecting the decision to move
abroad. Also, the research showed that majority of students perceive the Croatian future
negatively, while employment in the field of education and ownership position opportunities
lying abroad are the most influential pull factors attracting them to other countries
Sustainable Island Tourism: the Future of the Island of Mljet
Get PDFIn this research paper about future of sustainable tourism on the island of Mljet, author looked
into the secondary data analysis of island of Mljet. The following data were analyzed:
Economic activities, socio-demographic situation, guest arrivals, and National Park Mljet. In
the introduction author also looked current situation on some nearby Croatian islands like:
Korčula, Brač, and Krk. Situation of some small island states located in the world’s oceans
was analyzed. Gathering all this data was essential in order to ask questions for interviewees.
Interviewees were key officials of the island of Mljet: mayor of Municipality, Director of
Tourism board, and Director of National Park. Interviews were conducted in order to find out
opinion of the experts. Conclusion of this research was that island of Mljet is making positive
ecological growth, and partially positive economic and tourism growth. Socio-demographic
situation for the future of the island of Mljet was proved to be negative