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Methodological approach to the port service quality empirical research
No full textU ovome je radu prikazana metodologija istraživanja kvalitete lučke usluge s aspekta korisnika. Svrha istraživanja je selekcija i sažimanje velikog broja atributa kvalitete lučke usluge na manji broj atributa koji se grupiraju u zajedničke faktore prema određenim kriterijima. Analizom strukture pojedine grupe atributa može se utvrditi i vrednovati očekivanje korisnika o kvaliteti dobivene usluge u skladu s njihovim zahtjevima. Utvrđivanje međuzavisnosti više varijabli provedeno je metodom multivarijatne analize i to metodom faktorske analize glavnih komponenata. Prikazana metodologija je primijenjena na realnim podacima dobivenim anketom na uzorku studenata Pomorskog fakulteta u Rijeci. Pritom je korišten statistički paket za obradu podataka SPSS 16.0. Na temelju faktorske matrice nakon provedene Oblimin rotacije utvrđeno je da atributi indiciraju pet nemjerljivih skupina atributa združenih u faktore. Pet izlučenih faktora s obzirom na pripadajuće atribute kvalitete lučke usluge nazvani su: faktor funkcionalnosti luke, faktor odgovornosti luke, faktor prilagodljivosti luke, faktor dostupnosti luke i faktor informacijske sposobnosti luke.The port service quality research methods from the users’ point of view are presented in this paper. The purpose of this research is to select and reduce a large number of the port service quality attributes to a smaller number of attributes, grouped in common factors according to certain criteria. By analyzing the structure of the grouped attributes, the users’ expectation of the service quality provided according to their requirements is determined and evaluated. The determination of interdependence among more variables has been carried out by using the multivariate analysis or, specifically, by using the method of the principal component factor analysis. The presented methodology has been applied to the real data obtained from the questionnaire of the sample of students attending the Faculty of Maritime Studies in Rijeka, Croatia. The data collected have been processed by using the SPSS 16.0. statistical package. Based on the factor matrix and after having carried out the Oblimin rotation, it has been determined that five latent groups of attributes grouped in factors have been indicated by the attributes. Five factors singled out considering the associated port service quality attributes have been called: the port functionality factor, the port responsibility factor, the port adaptability factor, the port availability factor and the port information capacity factor
The Port of Ploče Container Terminal Load and Capacity Calculations
No full textS obzirom na prostorno uređenje novog kontejnerskog terminala Ploče i predviđene faze izgradnje u radu autori daju cjelovit prijedlog tehnologije rada, organizacije prijevozno-prekrcajnih operacija i operacija slaganja kontejnera. Za učinkovito obavljanje ovih operacija, a s obzirom na predviđenu količinu prometa, izvršen je odabir potrebne prijevozno-prekrcajne mehanizacije. Na temelju dimenzionirane opreme u radu je proračunat statički i dinamički kapacitet kontejnerskog terminala za pojedine faze izgradnje. Pri projektiranju obale i slagališta kontejnerskog terminala autori posebnu pozornost posvećuju opterećenjima na površinu od prekrcajnih i prijevoznih sredstava koja obavljaju tehnološke procese na obali i slagalištu terminala. Težište rada je na detaljnoj analizi konstrukcijskih značajki, odnosno opterećenja na podlogu, prijevozno-prekrcajne mehanizacije raznih proizvođača koji su danas zastupljeni na tržištu, te njihovom konačnom odabiru
The Impact of European Traffic Policy and Traffic Routes on the Development of the Ports of Rijeka and Ploče
No full textSea ports are the key segment of the traffic and economic development of sea countries. Pan-European transport corridors include the most important sea ports and sea routes. They are an extension of existing land corridors. The most important and most promising crossings of traffic corridors between the Central European, Pannonian and Adriatic areas, with the naturally shortest traffic routes directed towards Croatian sea ports are the Corridor 5B ( (Rijeka-Zagreb-Budapest) and Corridor 5C (Ploče-Sarajevo-Osijek-Budapest). The primary purpose of this work is to enquire into the importance of existing trading conditions and new investment undertakings in the context of increase in competitiveness of the ports of Rijeka and Ploče. Authors' attention is particularly directed to the construction of new port terminals to increase the traffic potentials of Croatian sea ports. The formed conception with its characteristics, the methodology applied, and research results represent the quality starting points in determining a uniform port policy of the Republic of Croatia within the European traffic system