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Teachers’ perspectives on supporting learners experiencing barriers to learning in a public mainstream primary school in Lesotho
Get PDFLimited research has been conducted in Lesotho about teachers’ perspectives on supporting learners experiencing barriers to learning in public mainstream primary schools. In the current research, the main aim was to explore teachers’ perspectives on supporting learners experiencing barriers to learning in a public mainstream primary school in Lesotho. The study adopted a qualitative approach and data was collected
using semi-structured telephonic interviews and document analysis with 12 teachers in the school. The findings of this study revealed that teachers use formal and informal assessments and observations of learner's behaviour to identify learners experiencing barriers to learning as they do not have access to the 'assessment form' developed by the Ministry of Education and Training (MOET) that help them identify the learners with
diverse needs. Furthermore, the results showed that a few teachers differentiate the curriculum, but only a few of the teachers differentiated the learners' learning
environments when responding to their diverse needs. In addition, the findings of this study suggest that teachers encounter many challenges when supporting learners
experiencing barriers to learning. The challenges included lack of training on inclusive education, lack of parental involvement, lack of appropriate learning materials, difficulty managing learners with diverse needs in the same classroom, time constraints, and lack
of support from the MOET. Lastly, teachers reported that in order for them to be able to implement inclusive education successfully they require diverse learning materials, additional training on inclusive education from the school and/or the MOET, involvement of parents in their children's education, and teaching assistants in the classroom. In conclusion, teachers in the current study require more support from various stakeholders such as parents, school management, and the MOET to effectively include learners with barriers to learning in mainstream classrooms. Future research should be
conducted on the level of alignment between the national inclusive education policy in Lesotho and the curriculum followed by the public mainstream schools.M. Ed. (Inclusive Education)Inclusive Educatio
The Escalation of Corporate Corruption during the Covid-19 Pandemic: Is the Anti-Corruption Framework of the Companies Act 71 of 2008 Adequate?
No full textDuring the Covid-19 pandemic corruption in South African companies, both state-owned and privately-owned, reached staggering proportions. This included bribery, procurement irregularities, overpricing and fraudulent deals between government officials and companies. This article identifies provisions of the Companies Act 71 of 2008 that may be used to address corporate corruption. This is done with a view to ascertaining whether the anti-corruption framework of the Companies Act is adequate to counteract corporate corruption. It concludes that the Act contains a fairly comprehensive framework to tackle corruption in companies registered under it. In spite of this framework the level of corporate corruption remains high, and increased substantially during the Covid-19 pandemic. The article makes recommendations to reduce these high levels of corporate corruption.Mercantile La
The current and emerging roles of subject librarians in academic institutions: A comparative study of the University of the Witwatersrand and the University of South Africa
Get PDFThe impact of information and communication technology on higher education has changed the approaches to service provision in academic libraries, including the ways in which information users find and use information with the guidance of the subject librarian.
This qualitative study explored and compared the traditional, current and emerging roles of subject librarians at two institutions of higher learning in Gauteng Province, South Africa. Semi-structured interviews were conducted with 25 purposively sampled subject librarians from a population of 30 respondents at the two academic institutions’ library staff. Thematic data analysis was implemented as the main framework against which the study findings were developed.
The findings revealed, inter alia, that subject librarians at these two academic institutions have different job titles, but share common responsibilities and many enormous tasks, ranging from information literacy training/ user education, new course development, faculty liaison, collection development, research support, marketing, building maintenance and staff management, information provision; as well as attendance of research and departmental meetings. The study further found that subject librarians constantly embraced technology, acquired new skills and expertise, and undertook complex tasks with little relation to the early training received from their careers, and kept learning in order to enhance their roles, skills, competency and relevance.
Amongst others, the study recommends that the LIS curriculum should be reinforced to reimagine and reposition the librarianship profession, and that further research be undertaken to consider the discrepancies found in different institutions in respect of the titles and work of subject librarians.Information Scienc
Development of strategies for community-based prevention of maternal common mental disorders in urban Oromia, Ethiopia
No full textThis sequential explanatory mixed-method study investigated in divided three phases:
the quantitative phase, the qualitative phase, and the strategy development phase based
on the findings of the first two phases. In the quantitative phase, the population entailed
228 women attending the antenatal clinic (ANC) clinic and key informants related to
pregnant mothers at 5 towns administration health facilities in urban Oromia, Ethiopia. In
the qualitative phase, the population comprised members of the community who had a
relationship with a pregnant mother. On entry (before admission to the ANC clinic), data
were collected using a standardized Likert-scale questionnaire, and in the qualitative
phase, individual phenomenological interviews were done. Quantitative data analysis was
done using Statistical Package for Social Sciences (SPSS) version 22, and the Colaizzi
data analysis method was employed in the qualitative phase.
Findings indicate that women with common mental disorders (CMD) such as depression
(10.7%) and anxiety (24.9%) prevalence is 32%. These disorders were exacerbated by
having lower levels of education, perceiving their financial status as poorer, being
unmarried, living alone, the CMD women also stated lower level of social support, lower
relationship quality, higher scours of anxiety and depression, living urban, higher maternal
age, household insecurity, and low economic status. As regards mother-to-child
transmission (PMTCT), substance use were risk factors for higher prevalence compared
to the other indicators. It is also noted that very minimal mental health prevention services
are available in the community for pregnant women. The psychological obstacles women
face during their childbearing years may not end in just CMD. The findings were then
utilized in the third phase of strategy development.
To meet the mental health needs of this group, a modified socio-ecological model was
combined with a public health model for community-based prevention of maternal CMD
after expert validation studies.D. Phil. (Publuc Health)Health Studie
Reformed curatorship as a strategic approach to resource vulnerability reduction in the South African wine industry
No full textThe South African wine industry contributes 1.1% to the GDP of South Africa and provides work,
directly and indirectly, to over a quarter of a million people. Yet despite established literature
depicting various external threats and threatening market conditions, no framework exists to
determine the vulnerability to erosion faced by individual wine producers’ resources. The
theoretical framework of Curatorship, as proposed by Le-Breton Miller and Miller (2015), provided
a solid foundation and inherent nurturing, innovative approach to aid the South African wine
industry. This framework is positioned squarely within the realm of the resource-based view of
strategic management, creating opportunities for definitive contribution to existing bodies of
knowledge. However, an aggressive and critical review of the literature on which Curatorship was
based necessitated enough changes to rename the framework and rework it into a scientifically
testable, explanatory model. As such, the framework was renamed Reformed Curatorship. Not
only was a scale instrument derived from the literature, but also a ‘step-by-step’ scale creation
framework, which could be used within the managerial sciences. A smaller, yet highly reliable
sample was tested. The sample was subjected to case screening, exploratory factor analysis,
reliability testing, regression analysis and PLS-SEM. Thus, the South African wine industry became
a multi-industry vessel against which this scale was subjected to and analysed accordingly. The
scale proved reliable and valid to a large extent. From an explanatory viewpoint, only the construct
of ‘ambiguity’ proved to harbour statistically significant explanatory power, along with some
predictive power relating to ‘firm performance’, the dependent variable. However, the small
sample does provide a limitation on the results, along with the time it took to conduct the research
and the energy expended. Amongst several contributions to literature and industry, the two most
notable contributions are the 34-point step-by-step scale creation framework, and the
operationalisation of the original Curatorship framework into a tested and useful model related to
firm performance. This research also led to several new suggested avenues of research. Ultimately,
this research established Reformed Curatorship as a strategic approach to resource vulnerability
reduction in the South African wine industry.D. B. L. (Strategic Management)Business Managemen
The relevance of agricultural education curriculum in poverty alleviation : a case of Masvingo rural district in Zimbabwe
No full textEnglish, Venda and Zula abstractsThis study sought to investigate the relevance of the Agricultural Education curriculum in alleviating poverty in the Masvingo rural district of Zimbabwe. To that end, the researcher adopted an interpretive paradigm and employed a qualitative research design to collect data through semi-structured interviews and focus group discussions with secondary school teachers and smallholder farmers in the district. The study participants were selected by means of non-probability sampling. Integrated theories and a case study underpinned this undertaking, while thematic analysis was used to code the qualitative data. The research gives an overview of (i) a conceptualisation of the relevance of the Zimbabwean Agricultural Education curriculum in alleviating poverty in the Masvingo rural district, (ii) teachers’ implementation of the Zimbabwean Agricultural Education curricula to equip learners with relevant knowledge to practise farming, (iii) the challenges smallholder farmers in rural Masvingo encounter when implementing Zimbabwe’s agricultural policy to alleviate poverty, (iv) the strategies Agricultural Education teachers can employ, to equip learners with farming knowledge and skills, and (v) government intervention strategies which can be employed to improve smallholder farming practices. The study closed with recommendations on how the Agricultural Education curriculum for schools can be used to capacitate smallholder farmers with knowledge and skills to practise sustainable farming aimed at poverty alleviation. Closer interaction between schools and existing smallholder farmers will equip learners with practical knowledge and skills to promote post-school graduate self-employment in the field of agriculture.Ngudo heyi i toda u sedzulusa u tea ha kharikhulamu ya Pfunzo ya Vhulimivhufuwi kha u fhelisa vhushai kha tshitiriki tsha vhupo ha mahayani tsha Masvingo ngei Zimbabwe. U swika hafha, mutodisisi o shumisa ndila ya u talutshedza na ngona ya thodisiso ya khwalithethivi u kuvhanganya data nga kha inthaviwu dzi songo tou dzudzanywaho na tshigwada tsha therisano tsho sedzwaho khatsho na vhadededzi vha tshikolo tsha sekondari na vhorabulasi vhatuku kha tshitiriki. Vhadzheneleli vha ngudo vho nangwa nga ndila ya a tsumbonanguludzwa dzi songo sedzaho kha zwinwe zwithu. Thiori dzo tanganelaho na ngudo dza u tikedza mushumo uyu, ngeno ho shumiswa musaukanyo hu tshi tevhedzwa thero u khouda data ya khwalithethivi. Mutodisisi o netshedza nyangaredzo ya (i) mutalukanyo wa u tea ha kharikhulamu dza Pfunzo ya Vhulimivhufuwi Zimbwabwe kha u fhelisa vhushai tshitirikini tsha vhupo ha mahayani tsha Masvingo, (ii) u shumisa nga vhadededzi kharikhulamu ya Pfunzo ya Vhulimivhufuwi ya Zimbabwe u lugisela vhagudiswa ndivho yo teaho ya maitele a zwa vhulimi, (iii) khaedu dzine vhorabulasi vhatuku vha vhupo ha mahayani ha Masvingo vha tangana nadzo musi vha tshi shumisa mbekanyamaitele ya vhulimi ya Zimbabwe kha u fhelisa vhushai, (iv) zwitirathedzhi zwine vhadededzi vha Pfunzo ya Vhulimivhufuwi vha nga zwi shumiswa, u lugisela vhagudiswa nga ndivho na zwikili, na (v) zwitirathedzhi zwa u dzhenelela ha muvhuso zwine zwa nga shumiswa u khwinisa maitele a vhorabulasi vhatuku.
Ngudo yo pendela nga themendelo ya uri kharikhulamu ya Pfunzo Zwikoloni i nga shumisiswa hani u engedza ndivho na zwikili zwa vhorabulasi vhatuku u shumisa vhulimi vhu sa nyethi ho livhiswaho kha u fhelisa vhushai. Vhushaka ha tshumisano vhukati ha zwikolo na vhorabulasi vhatuku vha re hone zwi do fhata vhagudiswa nga ndivho na zwikili zwi re khagala u tutuwedza u dishuma nga murahu ha u thaphudza pfunzo dza ntha ha vhutelwa digirii kha siala vhulimi.Lolu cwaningo beluhlose ukuphenya ukuhlobana kwezifundo zezoLimo ekuqedeni ubumpofu esifundeni saseMasvingo eZimbabwe. Ukuze kufezeke lokho, umcwaningi wamukela ipharadimu yokutolika futhi wasebenzisa idizayini yocwaningo olusezingeni eliphezulu ukuze aqoqe imininingwane ngezingxoxo ezingahlelekile kanye nezingxoxo zamaqembu okugxilwe kuwo nothisha bezikole zamabanga aphezulu kanye nabalimi abasafufusa esifundeni. Ababambiqhaza bocwaningo bakhethwe ngendlela yamasampula ento engeke yenzeke. Amathiyori adidiyelwe kanye nocwaningo oluyisibonelo kwasekela lesi senzo, kanti ukuhlaziya kwengqikithi kusetshenziswe ukukhowuda imininingwane yesimo. Ucwaningo lunikeza umbono kafushane (i) wokucatshangelwa kokubaluleka kwekharikhulamu yeMfundo yezoLimo yaseZimbabwe ekunciphiseni ubumpofu esifundeni saseMaphandleni saseMasvingo, (ii) ukuqaliswa kothisha kwekharikhulamu yeMfundo yezoLimo yaseZimbabwe ukuhlomisa abafundi ngolwazi olufanele lokulima. , (iii) izinselelo abalimi abasafufusa abahlangabezana nazo emaphandleni aseMasvingo lapho besebenzisa inqubomgomo yezolimo yaseZimbabwe yokuqeda ubumpofu, (iv) amasu othisha beMfundo yezoLimo abangawaqasha, ukuhlomisa abafundi ngolwazi namakhono okulima, kanye (v) amasu okungenelela kukahulumeni angasetshenziswa ukwenza ncono izindlela zokulima amapulazi amancane. Lolu cwaningo luvalwe ngezincomo zokuthi uhlelo lwezifundo zezoLimo ezikoleni lungasetshenziswa kanjani ukuhlomisa abalimi abancane ngolwazi namakhono okulima ngendlela eqhubekayo okuhloswe ngayo ukuqeda ububha. Ukusebenzisana okuseduze phakathi kwezikole nabalimi abasafufusa abakhona kuzohlomisa abafundi ngolwazi olusebenzayo namakhono ukuze kugqugquzelwe ukuqashwa kwabafundi asebeqedile ukuya esikoleni emkhakheni wezolimo.Ph. D. (Curriculum Studies)Curriculum and Instructional Studie
An analysis of the water crisis and its impact on sustainable development in Cape Town, South Africa
Get PDFThe access and availability of water have been South Africa’s challenge for millennia. Cape Town has experienced a severe water crisis, never witnessed since its establishment in 1652. The city’s water problems began in 2015 when below-average precipitation was received. Consecutive droughts were experienced until 2018 when water problems reached its peak and became a crisis as taps were expected to run dry. The systems theory and sustainable development concept guided the research process. The study was exploratory and descriptive, following a qualitative approach that used interviews and documentary sources. The study explored the causes and impacts of Cape Town’s water crisis and the implemented strategic interventions, and the role of public participation for improved access and availability of water to a population nearing 5 million. Purposive sampling was used because units were sampled strategically according to their relevance to the research problem. Snowball sampling was also used where the researcher asked for referral to other participants. Data-rich participants were selected for interviews, particularly from government, business, industry and institutions. Forty-two participants were interviewed for the required data. Climate change and governance issues were established as critical factors causing the crisis. Impacts were severe across agriculture, tourism, industrial and retail sectors. Local to national level economy as well as individual and households were impacted. Diversification of water sources, especially by desalinisation, reuse and groundwater, as strategic intervention, was established, although with some challenges. Public participation has gained support in alleviating water problems and establishing cohesion in a racially divided Cape Town. The study advances critical lessons, knowledge and understanding required for effective policy reforms, preparedness against climate change, design and implementation of strategic interventions, excellent governance, and the role of public participation in advancing the achievement of Sustainable Development Goals (SDGs).Ukutholakala kanye kwamanzi kanye nokubakhona kwamanzi sekwaba sitjhijilo sesikhathi esingangemileniyamu eSewula Afrika. Idorobha leKapa (Cape Town) lihlangabezene nomraro omkhulu wokutlhogeka kwamanzi, okumtlhago ezange lakhe lahlangabezana nawo solo lasungulwa ngomnyaka ka-1652. Imiraro yezamanzi yedorobha leKapa yathoma ngomnyaka ka-2015 lokha izulu elingaphasi kwesilinganiso esifaneleko nalinako. Ngemva kwalokho kuye kwaba nesomiso kufikela ngomnyaka ka-2018 lokha imiraro yamanzi nayifika ezingeni eliphezulu khulu kanti lokho kwaba mraro khulu, njengombana iimpompi zazilindelwe bona zome kere. Igama elithi umqondo wamasistimu (systems theory) kanye netuthuko esimeleleko ngiwo arhola phambili ihlelo lerhubhululo. Irhubhululo belingelinqophe ukuvumbulula nokuhlathulula, lilandele indlela yelwazi (qualitative approach) esebenzise iinhlolombono kanye nemithombo yemitlolo (documentary sources). Irhubhululo lihlole abonobangela kanye nemithintela yemiraro yamanzi edorobheni leKapa kanye namahlelo amizamo yamano asetjenzisiweko, kanye nendima yokuzibandakanya komphakathi ahlose ukwenzangcono imizamo yokutholakala kwamanzi kanye nokubakhona kwamanzi kunani labantu ababalelwa kumamiliyoni ama-5. Ihlelo lokuthatha isampula i-Purposive sampling lisetjenziswe ngesizathu sokobana amayunidi asampulwe ngokwamano, ngokhambisana kwawo nomraro werhubhululo. I-Snowball sampling nayo isetjenziswe lapho umrhubhululi abuze khona ukobana akhonjiswe abanye abadlalindima. Abadlalindima abanothe ngedatha/abanedatha enengi bakhethelwe iinhlolombono, ikakhulukazi kusukela kurhulumende, kezebhizinisi, kezamabubulo kanye namaziko. Abadlalindima abamasumi amane nababili bakhethelwe ukobana kutholakale idatha efunekako.. Iindaba zokutjhuguluka kobujamo bezulu kanye nezokuphatha zisungulwe njengemithintela eqakathekileko ebangela imiraro. Imithintela ibemimbi khulu kuyo yoke imikhakha wezokulima, wezevakatjhobukela, wezamabubulo kanye nezeentolo zegrowuzari. Ubujamo lobu bezomnotho bube nomthintela kusukela ephasini loke kufikela eendaweni zemakhaya kanti kwehla kwaya phasi esigabeni semizi kanye nesigabeni sabantu. Ukwehlukaniswa ngeengaba kwamahlelo wemithombo yezamanzi, ikakhulukazi ukusungulwa kwamahlelo wokutsengwa kwetswayi emanzini (desalinisation), ikakhulukazi, ukusetjenziswa kanengi kwamanzi kanye namanzi avinyilika phasi, lokhu kusungulwe njengamano wokungenelela, nanyana bekuneentjhijilo.
Ukuzibandakanya komphakathi sekuthole isekelo elikhulu ekulweni nemiraro yezamanzi kanye nokusungulwa kwetjhebiswano labantu edorobheni leKapa elihlukaniswe ngokobuhlanga. Irhubhululo libeka ngaphambili iimfundo eziqakathekileko, ilwazi kanye nokuzwisisa okufunekako ukobana kube namatjhuguluko asebenzako womthethomgomo, ukuzilungiselela ukulwa nokutjhuguluka kobujamo bezulu, idizayini kanye nokusetjenziswa kwemizamo yamano, ihlelo elihle khulu lezokuphatha, kanye nendima yokuzibandakanya komphakathi ekufikeleleni iinRhuluphelo eziSimeleleko zeTuthuko (Sustainable Development Goals (SDGs).U swikelela na u wanala ha madi yo vha yone khaedu khulwanesa lwa mileniamu. Cape Town yo tshenzhela thaidzo khulwanesa ya madi, ine ya sa athu u vha hone u bva tshe ya vha hone nga 1652. Thaidzo ya madi kha dorobo khulwanesa yo thoma nga 2015 musi hu tshi tanganedzwa mudzikiso u re fhasi ha mbalotshikati. Gomelelo line la khou tevhekana lo tshenzhelwa u swika 2018 musi thaidzo ya madi i tshi vha nthesa na u vha thaidzo musi phaiphi dzi tshi lavhelelwa u sa tsha bva madi. Musi thiori ya sisiteme dzo fhambanaho na mutalukanyo wa u dzudza mveledziso zwi tshi endedza kuitele kwa thodisiso. Ngudo yo todisisa na u wanulusa hu tshi khou tevhedzwa kuitele kwa khwalithethivi kwo shumisaho zwiko zwa inthaviwu na rekhodo dza vhathu dzi kwamaho matshilo avho. Ngudo yo wanulusa zwivhangi na masiandaitwa zwa thaidzo dza madi Cape Town na zwitirathedzhi zwo shumiswaho kha u dzhenela, na mushumo wa u shela mulenzhe ha tshitshavha kha u khwinisa u swikelela na u vha hone ha madi zwa vhathu vhane vha swika milioni thanu. Ho shumiswa tsumbonanguludzwa dzo sedzaho kha zwitaluli zwa vhathu ngauri yuniti dzo nanguludzwa nga ndila ya tshitirathedzhi u ya nga u tea hadzo kha thaidzo ya thodisiso. Ho dovha ha shumiswa na tsumbonanguludzwa dzine mutodisisi a livhiswa kha munwe muthu nga mudzheneli hune mutodisisi a humbela u livhiswa kha vhanwe vhadzheneleli. Vhadzheneleli vho pfumaho ndivho ya data vho nangiwa kha inthaviwu, nga maanda u bva muvhusoni, mabinduni, ndowetshumo na kha zwiimiswa. Vhadzheneli vha 42 vho inthaviwu kha data ine ya todea. Tshanduko ya kilima na mafhungo a kuvhusele zwo bveledzwa sa zwitaluli zwa ndeme zwine zwa khou vhanga thaidzo. Masiandaitwa o vha o nanaho kha vhulimi hothe, vhuendelamashango, ndowetshumo na sekhithara dza mbambadzo. Masiandaitwa o vha kha levele ya ikonomi yapo na ya lushaka na vhathu na mita. Tshanduko ya zwiko zwa madi, nga maanda nga u bvisa muno kha madi, u shumisa hafhu na madi o tou bwiwaho, sa tshitirathedzhi tsha u dzhenela, yo thomiwa, naho hu na dzinwe khaedu. U dzhenela ha tshitshavha ho wana thikhedzo kha u khwinisa thaidzo dza madi na u bveledza vhuthihi Cape Town ho fhandekanywaho nga mirafho. Thodisiso yo bveledza ngudo dza ndeme, ndivho na u pfesesa hune ha todea kha u khwinisa mbekanyamaitele dzo teaho, u lugela u hanedzana na tshanduko ya kilima, u bveledza na u shumisa tshitirathedzhi tsha u dzhenelela, kuvhusele kwa mathakheni, na mushumo wa u dzhenelela ha tshitshavha kha u bvela phanda na u swikelela Zwipikwa zwa u Dzudza Mveledziso (dzi SDG).M.A. (Development Studies)Development Studie
The impact of bank regulation on bank lending: A review of international literature
No full textThis paper reviews the theoretical and empirical literature on the impact of bank regulation on bank lending. It also structures the empirical evidence according to the impact of various bank regulatory measures on bank lending. The surveyed theoretical literature generally indicates that the impact of bank regulation on lending could be asymmetric, depending on the trade-off between the costs and benefits of bank regulation. The evidence from the empirical studies also shows that the impact of bank regulatory measures on lending is ambiguous. Although many studies found the impact to be negative, some established that it was positive while others found it to be insignificant or inconclusive. However, most empirical studies only assumed first-round effects using static and/or dynamic models, whereas the ones incorporating second-round effects using general equilibrium models were limited. Therefore, this systematic review of the literature indicates that policy recommendations regarding the appropriateness and efficacy of bank regulatory measures in influencing bank lending cannot be implemented uniformly across different regions or countries.Economic
The influence of management as a strategy for managing communication in schools
No full textThe purpose of this mini-thesis is to investigate communication as a
management strategy in schools. An attempt was made to define
communication and to determine the possible barriers that could exist to
prevent effective communication. The investigator examined ways by
which management could encourage effective communication in order to
stimulate efficient schooling. Various types of communication, such as up
down, down up, lateral and horizontal communication as well as non~
verbal communication received attention
The roles of both principals as well as teachers in a number of schools in
the Moutse East Circuit. in the Mpumalanga Province were ascertained
by means of questionnaires and interviews. The data obtained indicated
deficiencies in communication between the principals and their
subordinates. As communication skills can be lean1ed, it is recommended
that more attention should be paid to the training of managers to become
effective communcators and thereby facilitating more effective
communication in their schools.M. Ed. (Educational Management)Educational Leadership and Managemen
A conceptual service quality management framework for the NSFAS
No full textThe primary purpose of this study was to investigate the service quality management of the National Student Financial Aid Scheme (NSFAS) and to develop a conceptual service quality management framework to address the NSFAS well-documented challenges in this regard. The NSFAS is a very important governmental entity providing vital higher education assess opportunities for young South Africans completing Grade 12. Higher education is linked to economic mobility, which is crucial for a developing country such as South Africa, especially if the largest portion of the annual South African budget allocation is spent on education and in particular, the NSFAS to address the ever-increasing demand for funding. Since its inception in 1999, many stakeholders depending on this entity have expressed their concerns with the service quality, especially to the primary customer, the student, and demanded greater accountability and a greater emphasis on efficient and effective management of the scheme. The literature suggests that there should be a adequate correlation between the macro dimensions of leadership, governance, operations and resource management and service quality. Stakeholder engagement is a further dimension, which proves to be crucial in the delivering of quality services. On the micro level, the dimensions of responsiveness, reliability, empathy, accessibility and competence are vital for the NSFAS to serve students. Utilising the information from the literature, this study developed a theoretical service quality management framework for the NSFAS. Using a qualitative methodology, the study was conducted by obtaining information on this topic from five primary stakeholders affected by the NSFAS service delivery. The service quality performance of the NSFAS was examined using, among others the Baldrige Performance Excellence Framework (BPEF) for education, which allowed for the testing of the theoretical framework and develop the conceptual service quality management framework for the NSFAS, which is the primary objective of this study.M. Com. (Business Management)Business Managemen