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Implementation of the customer complaints management policy in five labour centres in the Department of Employment and Labour: Free State Province
Get PDFAbstract in English with Northern Sotho and South Sotho translationsThe South African public service continues to struggle with problems such as
increasingly poor service delivery, a growing lack of accountability and transparency,
poor communication and ineffective leadership in its direct dealings with citizens.
Customer complaints management within the public service sphere should be viewed
as an opportunity for policy makers and implementers to review service delivery
strategies and promote accountability and transparency. Research in customer
complaints management suggests that inadequate customer complaints resolution
within the public service can be attributed to factors such as poor leadership,
insufficient information, incompetent personnel who handle complaints and poorly
formulated policies governing customer complaints management.
The purpose of the study was to investigate the effectiveness and efficiency of the
implementation of the complaints management policy in the Department of
Employment and Labour’s five labour centres in the Free State province. The research
was premised on the 7-Cs protocol for policy implementation. A descriptive qualitative
research design was followed, in terms of which semi-structured e-mail interviews
were used to collect data from purposively selected participants. The major findings of
the study indicate limited training of frontline staff on policy, inadequate communication
and coordination of activities, and lack of consequence management in instances of
poor performance. Furthermore, it was found that lack of capacity led to
underreporting, which negatively affects the speed with which and manner in which
customer complaints are handled and managed. It is recommended that the
Department of Employment and Labour should consider increasing the capacity of
staff in handling customer complaints, developing suitable customer complaints
management training manuals, and establishing a business unit or directorate to deal
with customer complaints.Tirelosetšhaba ya Aforikaborwa e tswelela go nna le mathata a a jaaka tlamelo e e bokoa ya ditirelo e e oketsegang, tlhaelo e e golang ya tlhoka go rwala maikarabelo le go se direle dilo mo pontsheng, go tlhoka tlhaeletsano le boeteledipele jo bo seng bokgoni mo tirisanong ya yona le baagi. Tsamaiso ya dingongorego tsa badirisi mo tirelongsetšhaba e tshwanetse go tsewa e le tšhono ya gore badiradipholisi le batsenyatirisong ba dipholisi ba sekaseke ditogamaano tsa tlamelo ya ditirelo le go tsweletsa go rwala maikarabelo le go direla dilo mo pontsheng. Dipatlisiso tsa tsamaiso ya dingongorego tsa badirisi di supa gore go se rarabolole dingongorego tsa badirisi ka tshwanelo mo tirelongsetšhaba go ka ne go bakwa ke dintlha di tshwana le boeteledipele jo bo bokoa, tshedimosetso e e tlhaelang, badiri ba ba se nang bokgoni ba ba samaganang le dingongorego le dipholisi tse di sa rulaganngwang sentle tse di laolang tsamaiso ya dingongorego tsa badirisi.
Maikemisetso a thutopatlisiso e ne e le go tlhotlhomisa bokgoni le nonofo ya tsenyotirisong ya pholisi ya tsamaiso ya dingongorego mo ditikwatikweng tse tlhano tsa badiri tsa Lefapha la go Thapa le Badiri kwa porofenseng ya Foreisetata. Thutopatlisiso e theilwe mo phorotokholong ya di7-C ya tsenyotirisong ya pholisi. Go latetswe thadiso ya patlisiso e e lebelelang mabaka, mme go ya ka yona, go dirisitswe dipotsolotso tsa emeile tse di batlileng di rulagane go kokoanya data go tswa mo banningleseabe ba ba tlhophilweng go ya ka boitlhophelo jwa mmatlisisi. Diphitlhelelodikgolo tsa thutopatlisiso di supile katiso e e sa lekanang ya badiri ba ba kwa pele malebana le pholisi, bokoa mo tlhaletsanong le kgokaganyo ya ditiragatso, le go se nne teng ga taolo ya ditlamorago mo mabakeng a go diragadiwang bokoa mo go ona. Mo godimo ga moo, go fitlhetswe gore go tlhoka bokgoni go lebisitse kwa goreng go se ke ga dirwa dipegelo ka tshwanelo, e leng se se amang bonako le tsela e go samaganwang le dingongorego tsa badirisi ka yona. Go atlenegisiwa gore Lefapha la go Thapa le Badiri le akanye ka go oketsa bokgoni jwa badiri jwa go samagana le dingongorego tsa badirisi, go dira dimanyuale tsa katiso ya tsamaiso ya dingongorego tsa badirisi, le go tlhama yunitikgwebo gongwe lephata la bokaedi go samagana le dingongorego tsa badirisi.
Megopolo ya botlhokwa: Dingongorego tsa badirisi, Tsamaiso ya dingongorego, Tsamaiso ya ditlamorago, Tirelosetšhaba, Tsenyotirisong ya pholisi, Tlamelo ya ditirelo, Go rwala maikarabelo, Go direla mo pontsheng, Go baakanya, Phorotokholo ya di7-CTshebeletso ya setjhaba ya Aforika Borwa e tswela pele ho lwantshana le mathata a kang phano e mpe ya ditshebeletso e ntseng e eketseha, kgaello e ntseng e hola ya boikarabelo le ponaletso, dikgokahano tse fokolang le boetapele bo sa sebetseng hantle ditshebedisanong tsa bona tse tobileng le baahi.Tsamaiso ya ditletlebo tsa bareki ka hara lekala la ditshebeletso tsa setjhaba e lokela ho nkwa e le monyetla wa hore baetsi ba melawana le ba phethahatsang ba hlahlobe maano a phano ya ditshebeletso le ho kgothaletsa boikarabello le ponaletso.Dipatlisiso tsa tsamaiso ya ditletlebo tsa bareki di fana ka maikutlo a hore tharollo e sa lekaneng ya ditletlebo tsa bareki ka hara bosebeletsi ba sethhaba e ka bakwa ke dintlha tse kang boetapele bo bobe, boitsebiso bo sa lekaneng, basebetsi ba sa tsebeng ho sebetsana le ditletlebo le maano a sa hlophiswang hantle a laolang tsamaiso ya ditletlebo tsa bareki.
Sepheo sa thuto bona e ne e le ho batlisisa katleho le bokgabane ba ho kengwa tshebetsong leano la tsamaiso ya ditletlebo ditsing tse hlano tsa Lefapha la Khiro le tsa Basebetsi profinseng ya Free State.Dipatlisiso tsena di ne di thehilwe ho prothokholo ya 7-Cs bakeng sa tshebetso ya maano. Moralo o hlalosang wa boleng ba dipatlisiso o ile wa latelwa, moo dipuisano tsa e-mail tse hlophisitsweng di sebedisitsweng ho bokella dintlha ho tswa ho bankakarolo ba kgethilweng ka sepheo.Diphetho tse kgolo tsa thuto di bontsha kwetliso e fokolang ya basebetsi ba ka pele mabapi le leano, puisano e sa lekaneng le kgokahanyo ya mesebetsi, le kgaello ya taolo ya ditlamorao maemong a tshebetso e mpe. Ho feta moo, ho ile ha fumanwa hore kgaello ya bokgoni e lebisitse ho ho tlaleha ho tlase, e leng se amang lebelo le mokgwa oo ditletlebo tsa bareki di sebetswang le ho laolwa ka ona.
Ho kgothaletswa hore Lefapha la Khiro le Mesebetsi le nahane ka ho eketsa bokgoni ba basebetsi mabapi le ho sebetsana le ditletlebo tsa bareki, ho hlahisa dibukana tse loketseng tsa thupelo ya tsamaiso ya ditletlebo tsa bareki, le ho theha lekala la kgwebo ho sebetsana le ditletlebo tsa bareki.M. Admin. (Public Administration)Public Administration and Managemen
Exploring health-conscious consumers' consumption, knowledge and factors that influence the intention to purchase functional foods
Get PDFThere has been an increase in consumer awareness of the link between nutrition and overall
health. As a way to advance the intake of a nutritious diet, ‘functional foods’ have been
developed. ‘Functional Foods’ promote a healthy diet. The aim of this study was to explore
health-conscious consumers’ consumption, knowledge and the factors that influence their
intention to purchase functional foods. This research bridged the gap in consumer research
by increasing the understanding about functional food use and consumption. This study’s
objectives were addressed using a qualitative, interpretivist approach in addition to the
exploratory phenomenological design. Eleven focus groups and ten individual interviews were
used to collect data from health-conscious consumers. The findings imply that healthconscious
consumers’ knowledge and consumption of functional foods are related to the
health and nutritional advantages of functional foods, as well as other aspects that contributed
to their comprehension. In respect to the effect of attitude, subjective norms, and perceived
behavioural control on health-conscious consumers’ intention to purchase and consume
functional foods, the results indicate participants had both favourable and unfavourable
attitudes toward these foods. The findings of this study contribute to a more in-depth understanding of health-conscious consumers’ behaviour in regard to functional foods. The
study reveals a lack of consumer knowledge on conventional and modified functional foods,
which presents an opportunity to educate consumers on the benefits of incorporating
functional foods into their diets.M. C. S. (Consumer Science)College of Agriculture and Environmental Science
Challenges faced by healthcare workers at a central hospital in Zimbabwe after contracting COVID-19: An interpretive phenomenological analysis study
No full textBackground: Healthcare workers play a critical role in the delivery of healthcare services.
Because of the high risk of exposure to healthcare workers, the emergence of coronavirus
disease 2019 (COVID-19) has had a significant impact as they struggled to contain the
pandemic. The purpose of this study was to explore and describe the challenges they faced after contracting COVID-19. Methods: An interpretative phenomenological analysis (IPA) design was employed to gain insight into the lived experiences of healthcare workers who contracted COVID-19 in the course of their duties. This study involved participants who were healthcare workers based at a central hospital in Bulawayo, Zimbabwe. Data were collected through in-depth interviews that were audio recorded. A sample size of ten was reached based on data saturation. Results: The study showed that healthcare workers lacked psychosocial support, experienced economic challenges as they incurred diagnostic and treatment costs. The study also found that the healthcare workers experienced stigma and discrimination both at work and in the community. Findings also indicate that healthcare workers did not receive institutional support. The study demonstrated lack of preparedness at the institution evidenced by inadequate testing for COVID-19 and shortage of personal protective equipment. Conclusion: This study’s findings will be critical for health authorities, programmers and policymakers to facilitate planning and preparedness for pandemics. The researchers recommend setting up a differentiated service delivery support system for healthcare workers to cater for their mental health and well-being and that of their familiesCollege of Human Science
Implementation of Demand Management in the South African Police Service
Get PDFThe article investigates the effective implementation of demand management in public administration in South Africa and particularly at the South African Police Service (SAPS). The purpose of the article is to analyse the main reasons why the Immovable Asset Management component of the SAPS Silverton station is not implementing generally accepted Supply Chain Management (SCM) and demand management principles. The article employed a mixed methods research design and data was gathered from managers and officials in the Immovable Asset Management component responsible for demand management. The findings revealed that the SAPS is not setting realistic timelines and not budgeting for all identified needs relating to immovable assets. End-user demands are subsequently not met. It was found that, not complying with statutory requirements leads to the lack of implementing generally accepted SCM principles. Recommendations were made to strengthen demand management within the supply chain of the SAPS.Public Administration and Managemen
Stimulation of germination by gibberellic acid and bacillus subtilis on common bean, maize, wheat and okra exposed to acid mine water at different temperature regimes
Get PDFSeed quality management is considered the key to boosting agricultural production, which may be quickly done using seed improvement technologies. Comprehensive seed priming techniques is one of the tools that enhance fast germination and improve plant yields. On the other hand, access to heavy metals from acid mine drainage water can cause germination to be delayed and impair its pace and uniformity, resulting in poor crop production. Plants’ diverse biochemical processes such as enzyme and antioxidant production, protein mobilization, and photosynthesis may be disturbed. Herein, sowing common bean, maize, wheat, and okra treated with substantial acid mine drainage water at different concentrations (0 %, 25 %, 50 %, 75 %, 100 %) at 25 °C and 35 °C was carried out to assess the effects of gibberellic acid and B. subtilis BD234 on seed germination and seedling growth, for better seedling establishment. Seeds that had not been primed were also exposed to various levels of AMD and used as controls. The results indicated that seed germination parameters (Final germination percentage; germination speed; emergence rate index, vigour index) were reduced with higher acid mine drainage (AMD) concentrations (75 % and 100 %) compared with low AMD concentrations (0 %, 25 % and 50 %) for common bean, maize, wheat, and okra. In contrast, the germination indices were improved by applying gibberellic acid and B. subtilis, while increase in AMD concentrations had adverse effects on root and shoot length. The results also showed that temperature influenced all crops' germination speed and percentage. Overall, the results suggest that gibberellic acid and B. subtilis BD234 priming agents can be a practical approach to improve seed germination and seedling growth in bean, maize, wheat, and okra under acid mine water drainage contaminated environments.M.Sc. (Agriculture)Agriculture and Animal Healt
The implementation of the improvement programme in public primary schools of Oromia towns surrounding Finfine, Ethiopia
No full textThe purpose of this study was to examine and describe the implementation of the School Improvement Programme in Public Primary Schools of Oromia Regional State Towns Surrounding Finfine, Ethiopia.
The research was conducted using the constructivist paradigm view with the qualitative research approach. Among different types of qualitative research, design phenomenology was used to address the problem of the implementation of the improvement programme in public primary schools of Oromia National Regional State Towns Surrounding Finfine, Ethiopia.
The participants of the study were selected purposefully. Accordingly, Regional State Education Bureau, three Towns Education Offices, three CRC and six schools were selected. From these institutions, one team leader from Oromia Education Bureau, three team leaders of the school improvement team from each Town Education Office, three CRC Supervisors from CRC, six principals, six PTA chairpersons and seven teachers from each sample school were selected. The data were collected from these participants using interviews, focus group discussion, observation and review documents. The data collected was categorised into themes and analysed accordingly.
The finding of the study reveals that a limited number of strategies; planning, monitoring and evaluation and training were used to implement school improvement though there are many strategies in the literature and MoE guidelines. The finding of the study concerning the participation of the community in general and school community in particular in planning school improvement is not as it is expected. The school leadership and management team prepared it with no/ or limited participation of these bodies and the awareness made to the school community is not sufficient. The Finding of the study also indicated that no principal of the school uses instructional leadership. Some school principals had no know-how about leadership approaches to lead schools as they are graduating in one particular subject of teaching. Even though, the contribution of CPD is great for good implementation of school improvement it is not implemented as it is to be implemented. The awareness different parties have on CPD is different. The training and experience sharing on the implementation of CPD are very low as it is challenged by different problems among which teachers’ resistance, lack of resources, overburden of teachers and lack of incentives. In addition, the implementation of Action Research is also challenged by lack of skill and knowledge, interest and work overload and lack of support from leadership at a different level of the hierarchy of the education system of the regional state. As it can be understood from the findings of the study, Active learning methods were used in classroom instruction. However, most of the time Teachers use the lecture method to save their time and believe that the learners can understand the lesson if the teacher lecture, than the learners work by themselves. The finding of the study also indicated that teachers do not produce supplementary material for reference. The community participation in general and participation of parents, in particular, is not sufficient as it is expected. The school environment is not conducive to implementing school improvement and there is also a lack of facilities to implement school improvement. The finding of the study in regards to school’s income revealed that the income generated by the school is not sufficient to supplement the government budget for the good implementation of school improvement. As the finding of the study revealed the stakeholders viewed that the implementation of the school improvement is not effective because of different challenges. These are shortage of human resources, lack of training, non-participation in planning, lack of commitment of leadership and teachers and limited monitoring and evaluation are among the challenges that hinder the effective implementation of school improvement.
Based on the findings of the study recommendations were forwarded. These Recommendations are: using diversifying strategies, using a participatory approach in the planning process, revising the criteria for the selection of school principals, providing capacity building to the role players of school improvement based on their role and responsibility in the implementation of school improvement, strengthening the structure of the CRC, strengthen school pedagogical centre, rethink the implementation of CPD, creating the opportunity to teachers to conduct Action Research, strengthening the mechanism of monitoring and evaluation of the implementation of school improvement, strengthening the community participation, creating a conducive learning environment and fulfil educational facilities.
finally, the whole school Approach Model together with TQM was proposed for the implementation of school improvement.D. Phil. (Education Management)Educational Leadership and Managemen
The South African police service from parliamentary sovereignty to constitutional supremacy and law enforcement challenges under the 1996 constitution
No full textThis thesis is centered on a major research question: What has been the path of the South African Police (SAP) from parliamentary sovereignty to constitutional supremacy? How can constitutionalism, the rule of law, and democracy assist in transforming legislation and the police to eliminate law enforcement challenges under the 1996 Constitution? The significance of the problem and its implications impact on the lives of all South Africans. This thesis explores the degree to which constitutionalism, the rule of law, and democracy are adapting unjust laws. The assumption is that all legislation must comply with the Constitution. The thesis is based on legal methodology and includes theoretical, conceptual, and philosophical analysis. It is analytical and resorts to both desktop and library research. This includes a comprehensive literature review and a review of the 1996 Constitution, selected pieces of legislation, case law, and comparative law. The thesis consists of five chapters. Chapter 1 is the general introduction that introduces the reader to the research study. Chapter 2 examines the theories that are important and relevant to the study. Chapter 3 investigates the transition of the SAPS from the previous system of parliementary sovrreignty to the current legal order based on constitutional sovereignty. Chapter 4 reflects on law and enforcement challenges under the 1996 Constitution. Chapter 5 concludes with findings and recommendations. The thesis makes a valuable contribution to knowledge on South African constitutional law by examining constitutionalism, democracy and the rule of law and its impact on the transformation of the SAPS under the 1996 Constitution.LLD (Public, Constitutional and International Law)School of La
A framework for social sustainability reporting by third party logistics companies - the case of South Africa
No full textThe 2030 Agenda for Sustainable Development (SDGs) has made sustainability reporting to gain more prominence among companies and socially responsible communities. Despite the increasing awareness of sustainability by companies, the social aspects and practices thereof are often neglected. The social sustainability reporting by South African road freight logistics companies is such an example and is largely unknown. The main objective of this research was to develop a conceptual framework for improving social sustainability reporting by South African road freight logistics sector. The research was motivated by a gap in research regarding the framework that is appropriate for social sustainability reporting by South African road freight logistics companies.
The research was conducted in three phases. The first phase evaluated the extent to which South African road freight logistics companies report on social sustainability performance as well as assess the effectiveness of social sustainability reporting practices of South African road freight logistics companies. This phase was addressed qualitatively by means of documentary analysis of sustainability reports of road freight logistics companies. The second phase investigated the challenges that South African road freight logistics companies face when reporting their social sustainability performance as well as determine measures that road freight logistics companies in South Africa can take to improve their social sustainability reporting. This phase was addressed qualitatively by means of semi structured interviews of representatives of of road freight logistics companies. The third phase involved a synthesis of the results of both phase 1 and 2 into a social sustainability reporting framework that can be used by the road freight logistics companies in South Africa.
This research has shown that the extent to which South African road freight logistics companies report on social sustainability performance is very low. The study has also shown that the South African road freight logistics companies are not effective when reporting on social sustainability. The research has determined the challenges that South African road freight logistics companies face when reporting their social sustainability performance and suggested measures that can be taken to mitigate these challenges. The research has also determined measures that road freight logistics companies in South Africa can take to improve their social sustainability reporting. These measures have been outlined and incorporated in the developed framework.
This study contributes to the body of knowledge on social sustainability reporting as themes unique to the social sustainability reporting by road freight logistics companies were identified. This study further adds to sustainability literature as it is the first study in the South African context to develop a social sustainability reporting framework specific to road freight logistics companies. Practitioners and researchers could use the findings of this study to develop and improve frameworks for social sustainability reporting by businesses in various sectors. The proposed framework should enable business leaders to provide a comprehensive report on social sustainability performance and assist in strengthening a business’s commitment to social sustainability.D.B.L.Centre for Business Manangemen
Model for mitigating stigma and discrimination against women living with HIV in rural Zimbabwe
No full textBackground: Stigma and discrimination affect the daily lives of people living with HIV, with women living in rural areas being more affected than those in urban areas. Existing evidence pointed to the ineffectiveness of the existing framework used to formulate interventions to mitigate HIV stigma and discrimination. It was therefore deemed important to propose a model to strengthen the Zimbabwe government’s efforts to mitigate stigma and discrimination against women living with HIV in the social context of rural Zimbabwe. This was also the main question that this study attempted to answer. The researcher argued that such understanding was deemed necessary for proposing an evidence-based model to support the Zimbabwe government’s efforts in fighting stigma and discrimination against women living with HIV in rural areas.
Purpose of the study: The purpose of the study was to propose an evidence-based model for mitigating stigma and discrimination against women living with HIV in rural Zimbabwe.
Methods: This was a two-phase study conducted within the social constructivism paradigm and qualitative approach. A qualitative approach was more appropriate to this study as it allowed the researcher to merge various data collection methods and reach a holistic understanding of the phenomenon of interest. The researcher combined Hermeneutics Phenomenology with qualitative meta-analysis and theoretical triangulation as a design in this study. Hermeneutics Phenomenology allowed the researcher to address the first two objectives of the study (Phase 1) by
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focusing on the meaning and interpretation of the lived experiences of women living with HIV within the social, cultural, political, and historical context in which those experiences occur. At the same time, qualitative meta-analysis and theoretical triangulation allowed the researcher to use the findings from Phase 1 and the existing literature to design the intended evidence-based model (Phase 2). The research was conducted in rural areas in the Province of Matabeleland South in Zimbabwe. Data was collected through individual in-depth interviews and focus groups from women 18 years old and above living with HIV and AIDS in Zimbabwe's rural areas.
Findings: The researcher developed two frameworks from the findings of Phase 1. The first framework described the lived experiences of women living with HIV in rural Zimbabwe, while the second one explained the meaning they attached to these experiences.
Recommendations: The findings of this study have implications for public health policymakers, public health professionals, health sciences education institutions, and for further research. The model is to guide interventions aimed at mitigating stigma and discrimination against women living with HIV in rural Zimbabwe through behavioural change.Health Studie
Towards inclusive learning support teacher productivity through the integrated quality management system in the Eden district, in the Western Cape
No full textAbstract in English, Afrikaans and XhosaThe main purpose of this study was to explore and develop a framework and conceptual understanding for a coordinated support framework which may contribute to productive professional development and subsequent professional growth of Inclusive Learning Support and Resource Class Teachers (LSTs and RCTs) in the Eden and Central Karoo Education District. A qualitative study, in the form of a phenomenological-instrumental case study, explored the experiences, constraints and challenges of LSTs and RCTs regarding their Integrated Quality Management System. A sample of 25 participants took part in the study. Data were obtained through semi-structured, open-ended, online asynchronous in- depth interviews and one online focus group interview.
The literature review focused on Bronfenbrenner’s bio-ecological systems theory which lays the theoretical foundation for this study. The literature further explored National policy documents and their broader influence on the role conversion and subsequent development of LSTs aDie hoofdoel van hierdie studie was om 'n raamwerk en konseptuele begrip vir 'n gekoördineerde ondersteuningsmodel te verken en te ontwikkel, wat kan bydra tot produktiewe professionele ontwikkeling van inklusiewe leerondersteuning en bronklasonderwysers (LOOs en BKOs) in die Eden en Sentraal-Karoo Onderwysdistrik. 'n Kwalitatiewe studie, in die vorm van 'n fenomenologies- instrumentele gevallestudie, het die ervarings, beperkings en uitdagings van LOOs en BKOs met betrekking tot hul Geïntegreerde Gehaltebestuurstelsel ondersoek. 'n Steekproef van 25 deelnemers het aan die studie deelgeneem. Data is verkry deur semi-gestruktureerde, oop-einde, aanlyn asinchrone in-diepte onderhoude en een aanlyn fokusgroep onderhoud.
Die literatuuroorsig het gefokus op Bronfenbrenner se bio-ekologiese sisteemteorie wat die teoretiese grondslag vir hierdie studie lê. Literatuur het Nasionale beleidsdokumente en die breër invloed daarvan op die rolomskakeling en daaropvolgende ontwikkeling van LOOs en BKOs soos plaaslik, sowel as die GGBS en die impak daarvan op ondersteuningsonderwysers met spesifieke verwysing na hul professionele ontwikkeling verder ondersoek.
Navorsingsbevindinge het die GGBS-meetinstrument blootgelê as 'n onvanpaste, onregverdige, vaste, pro-hoofstroom ontwerpte dokument wat nie die gespesialiseerde werksfeer en ontwikkelingsbehoeftes van spesialis ondersteuningsonderwysers verstaan of akkommodeer nie. Verder word die verband tussen die beoordelingsinstrument en professionele ontwikkeling bevraagteken, aangesien die gepaardgaande stelsels wat die LOOs en BKOs behoort in staat te stel om voordeel te trek uit die hele evalueringsproses, hulle eerder uitsluit as insluit. Die studie stel 'n multi-kontekstuele, persoonlike, professionele ontwikkelingsraamwerk vir LOOs en BKOs voor. Aanbevelings word aan owerhede op verskillende vlakke van die opvoedkundige omgewing gemaak in 'n poging om die doelwitte van hierdie studie te bereik.Eyona njongo yolu phononongo kukuphonononga nokuphuhlisa isakhelo kunye nokuqonda ingqiqo yemodeli yenkxaso elungelelanisiweyo, enokuba negalelo kuphuhliso lobungcali olunemveliso yeNkxaso eBandakanyayo yokuFunda kunye nooTitshala beeKlasi zeZibonelelo (LSTs kunye nee-RCTs) kwiSithili seMfundo sase- Eden nakwiCentral Karoo. Uphononongo olunobunjani, ngendlela lwento yokophononongo esisixhobo sephenomenological samava, imiqobo kunye nemingeni ye-LSTs kunye ne-RCTs malunga neNkqubo yabo yoLawulo loMgangatho oHlanganisiweyo. Isampulu yabathathi-nxaxheba abangama-25 bathathe inxaxheba kuphononongo. Idatha yafunyanwa ngodliwano-ndlebe olunokwakhiwa isiqingatha, olunesiphelo esivulekile, olweziwe kwi-intanethi ngendlala e-asynchronous (indlela yekhompyuta elawulwayo ngephalsi) enzulu kunye nodliwano-ndlebe lweqela elijoliswe kwi-intanethi.
Uphononongo loncwadi lujolise kwiNkqubo yeNgcingane ye-Bronfenbrenner's bio- ecological yenza isiseko sengcingane yolu phononongo. Uncwadi luye lwaphonononga ngakumbi amaxwebhu omgaqo-nkqubo weSizwe kunye nefuthe elithe lalandelwa kuguqulo lwendima nophuhliso olukhaphayo lwee-LSTs nee-RCTs njengoko kwenzekile apha ekuhlaleni, i-IQMS nefuthe kootitshala benkxaso kugxininiswa ngokukodwa kuphuhliso lwabo emsebenzini.
Iziphumo zophando zibhentsise isixhobo sokulinganisa i-IQMS njengoxwebhu olungafanelekanga, olunesheyi, olusisigxina, oluyilwa ngokwenkqubo eqhelekileyo olungaqondiyo, okanye lungahlangabezani nenkalo yomsebenzi okhethekileyo kunye neemfuno zophuhliso zootitshala abanika inkxaso abaziingcali. Ngaphezulu, kuyabuzwa ikhonkco phakathi kwesixhobo sovavanyo kunye nophuhliso lobungcali, njengoko iinkqubo ezikhatshwayo ezifanele ukuba ii-LSTs nee-RCTs zixhamle kuyo yonke inkqubo yovavanyo zingabandakanywa endaweni yokuba zibandakanywe. Uphononongo luphakamisa isikhokhelo sophuhliso lwee-LSTs kunye nee-RCT ezineemeko ezininzi, ezenzelwe umntu ngamnye. Kwenziwa izindululo kwabasemagunyeni kumanqanaba ahlukeneyo ommandla wemfundo ngeenzame zokufikelela kwiinjongo zolu phononongo.Ph. D. (Inclusive Education)Inclusive Educatio