Research in Social Sciences and Technology
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Exploring Service Accessibility and Quality for Differently-Abled Students: A Qualitative Analysis at a South African University of Technology
Full text linkThis qualitative study investigates the service experiences of differently-abled students within the Financial Aid Department of a prominent South African University of Technology. Employing a semi-structured interview schedule aligned with the Service Quality model (SERVQUAL), five dimensions—tangibles, assurance, empathy, reliability, and responsiveness—are explored. The study unveils the significant challenges students face, including issues related to the location and accessibility of the department, staff approachability, and the reliability of communication systems. The discussion section draws on relevant literature to synthesise the findings, providing comprehensive insights into the intricacies of service delivery for differently-abled students. The study concludes with actionable recommendations for enhancing service quality and inclusivity, addressing the unique needs of this student demographic in the evolving landscape of South African higher education. 
Teachers’ Capabilities in Implementing Inclusive Education: A South African Perspective
Full text linkIn this empirical paper, we discuss teachers’ capabilities in implementing inclusive education. The background to this paper is that teachers have challenges in implementing inclusive education in South African primary schools. The study is underpinned by critical emancipatory research (CER), which advocates for peace, hope, equality, freedom, and social justice. A transformative paradigm under a qualitative approach and participatory action research design was adopted to analyze the experiences of the stakeholders of the research school. This is a qualitative paper where interviews were used to collect data from 7 participants. The study found that teachers in primary schools are not well prepared to implement inclusive education. Considering the findings, the study argues that there is a need to ensure that teachers are well-prepared and supported for inclusive education through in-service training.  
Prospects and Challenges to ICT Adoption in Teaching and Learning at Rural South African Universities: A Systematic Review
Full text linkThis study aimed to systematically review the prospects and challenges associated with adopting Information and Communication Technology (ICT) in teaching and learning at rural universities in South Africa. To achieve this aim, a systematic review methodology was employed. The systematic review findings revealed a multifaceted landscape wherein opportunities for enhancing education through ICT exist alongside significant challenges. Prospects include the potential for technology to bridge educational gaps, increase accessibility, and provide innovative learning experiences. However, challenges such as inadequate infrastructure, limited connectivity, and varying levels of digital literacy pose significant impediments. The study emphasizes the need for targeted interventions to address these challenges, including infrastructure development, capacity building, and localized content creation. Additionally, recommendations for flexible learning models and collaborative partnerships are outlined to facilitate effective ICT adoption in the unique context of rural South African universities. Continuous research and evaluation are advocated to inform future strategies and ensure sustainable improvements in rural education through ICT integration
The Dynamics of Slido to Promote Learning in Rural University Classrooms
Full text linkSlido is an interactive online platform facilitating active learning in rural university settings. Rural universities often need more resources, including access to technology and opportunities for diverse pedagogical approaches. Traditional lecture-based teaching predominates due to these constraints, which can hinder student engagement and learning outcomes. Slido offers a solution by leveraging technology to enhance interaction, collaboration, and participation within the classroom environment. This study, therefore, adopted the Slido application to promote active learning in one of the rural university classrooms within South African higher education. Active learning methodologies have gained widespread recognition for their effectiveness in engaging students, fostering more profound understanding, and promoting critical thinking skills. However, implementing such strategies, especially in rural university classrooms, can pose unique challenges. Through features such as live polls, quizzes, and audience Q&A sessions, Slido enables instructors to create dynamic learning experiences that encourage active participation from students. In rural contexts where class sizes may be smaller and student diversity limited, Slido provides an avenue for inclusive participation and allows even the most reserved students to contribute anonymously. Hence, the qualitative study adopted a transformative paradigm as a lens and approached it through active learning designed by Action Research. Furthermore, the study was a two-year project involving third-year business studies students and their transition to, and completion of, their fourth year of study. Seven students were selected as the participants, and data was generated through a Focus Group discussion and analyzed using Thematic Analysis. The study revealed that Slido promotes activeness among students in the module selected in the rural university. In conclusion, Slido offers a promising solution for promoting active learning in rural university classrooms. The study recommends that lecturers should be empowered in terms of resources and training to infuse technology into teaching
Enhancing Student Learning Through #DigitalPowerups, “Pushed me to be Creative”: Student Discussions in Environmental Sociology Course
Full text linkThe use of #digitalpowerups is a technique that involves associating keywords with prompts in online discussion forums, which enables students to have more choice and voice. These powerups not only help structure responses but also enrich discussions and develop academic skills necessary for online assignments. The approach leverages the social media interaction space of discussion forums by introducing hashtags that remind students of the prompt being addressed and indicate the level of Bloom's being engaged. By using the powerups, students can engage in mid-levels and higher-order levels of Bloom's, along with the lower levels that they typically engage in based on the design and facilitation of the discussion. Students typically participate in the lower levels of Bloom's taxonomy (#remember, #understand) due to the way the discussion is structured and facilitated. However, the use of #digitalpowerups encourages students to move beyond these levels and engage in mid-levels (#apply, #analyze, #evaluate) and higher-order levels (#create, #connect) during discussions.The powerups also scaffold or frame student responses with habits of mind skills. This article examines how the #digitalpowerups strategy supports learning in a virtual community for Environmental Concerns in the Environmental Sociology Course through content analysis of student discussion postings. The primary data (total of 375 postings) were collected from the Environmental Sociology Class throughout the following academic years: Fall 2020 (96 postings), Fall 2021 (67 postings), Spring 2022 (92 postings) and Spring 2023 (120 postings).
 
Applying Problem Solving Approach in Teaching Addition and Subtraction Word Problems in Diverse Grade 3 Classrooms
Full text linkWord problem solving is an approach that can increase knowledge, improve performance and develop learners’ critical thinking skills that can assist them in solving mathematical and real-life problems. This study examined the effectiveness of using a word problem solving approach to improve Grade 3 learners’ performance when learning addition and subtraction. The study employed this hypothesis to test the difference between the experimental and control groups and between the pre-test and post-test with learners in diverse classrooms solving addition and subtraction word problems. A pre-test-intervention-post-test research design was used to collect the data. Baseline lesson observations and unstructured interviews were conducted to understand the effectiveness of the problem solving approach in teaching number concepts, problems, addition and subtraction. The results of the study revealed a significant difference between the experimental and comparison groups when solving addition and subtraction word problems. Furthermore, there was a significant difference between the pre-test and the post-test in the experimental group. It was concluded that word problems could be taught by following steps for problem solving and equipping learners with essential reading skills to help them comprehend what they are reading. The interviews showed that teachers do not have enough time for learners who experience learning challenges and reading in particular in pursuit of covering the curriculum. Learners in the foundation phase must be taught money problems and problem-solving skills to acquire knowledge to be used in higher grades and real-life situations
The Impact of ICT Adoption in Enhancing Teaching and Learning in Primary Schools of Amathole East District, Eastern Cape
Full text linkThis study examines how information and communication technology (ICT) impacts the schooling environment within the primary sector in South Africa's Eastern Cape Province's Amathole East District. ICT adoption in education can fully modify the ways that instruction and learning are given to students, but it also comes with obstacles, especially in the rural primary schools in the Amathole East District. This research intends to shed light on the current ICT status adoption of Amathole East District's primary schools. Three primary schools were chosen, and three research participants from each school were chosen using the purposive sample technique. Data were gathered through focus groups and in-person interviews. The acquired data were analyzed and presented using a thematic approach. It was revealed as the findings that while teachers were willing to embrace ICTs into teaching and learning and had a good attitude toward technology adoption, they needed the necessary ICT competencies. Furthermore, several challenges and barriers were identified, and these included inadequate ICT infrastructure, a shortage of teacher training in technology integration and a lack of access to ICT tools. The study concludes that teacher training programs be expanded, invest in infrastructure development, and develop a comprehensive ICT policy framework. Taking the research's findings into account, the research offers practical recommendations in enhancing ICT adoption, investing in infrastructure development, expanding teacher development opportunities, to formulating a comprehensive ICT strategy framework so that schools are ready to run virtually in the event of another pandemic related to COVID-19
ICT Integration in a Multigrade Context: Exploring Primary School Teachers Experiences
Full text linkTechnology offers pedagogical affordances that can transform teaching and learning in multigrade classrooms to assist in the process of teaching and learning. However, it is challenging for teachers to effectively integrate technology into their classrooms, given the complex and dynamic multigrade context. The technological pedagogical content knowledge (TPACK) model was a lens through which to explore teachers’ experiences in ICT integration in their multigrade classrooms in selected primary schools in South Africa. A case study design guided this qualitative study. Semi-structured interviews were conducted with twelve teachers thematic analysis was used to analyse data. The findings revealed that access to ICT equipment for teachers and students is crucial. This study has found that generally, it is difficult for teachers to incorporate technology into their teaching because of the caveats, such as the multigrade context and the rural location which presents issues such as lack of basic technology infrastructure, limited training on integrating technology in teaching, time, the teaching context, and support from principals. This study recommends that teachers be trained on ICT usage and given the support needed to function effectively in their multigrade context. For teachers to be digitally connected and ensure ICT integration in the teaching and learning process, they need to be equipped with relevant knowledge and skills to use technology to transform their teaching and create new opportunities for learning
Challenges in Equipping Learners for the Fourth Industrial Revolution: School Leaders’ and Teachers’ Powerlessness
Full text linkThe work landscape is evolving with the advent of the Fourth Industrial Revolution (4IR), potentially rendering current jobs obsolete and necessitating new skills or retraining of existing occupations for future employment. This revolution is disrupting nearly every sector, including education, highlighting the need for education to address issues like unemployment, poverty, and inequality. However, to adequately prepare learners, this can only be achieved with sufficient material and human resources. Understanding these dynamics is crucial in determining whether school leaders and teachers possess the power or autonomy to develop the necessary knowledge, skills, and competencies to empower learners for the 4IR. Power, the ability to achieve organizational objectives, is essential for school leaders and teachers responsible for information and communication technologies in schools to acquire the resources and competencies needed for the 4IR. Drawing on critical theory, this qualitative study explores how school leaders and teachers experience powerlessness due to the challenges they encounter in preparing learners for the 4IR. Semi-structured interviews facilitated participants’ reflections and meaning-making of their experiences in this regard. The critical analysis of data yielded themes that underscore the complexities of preparing learners for the 4IR in underserved contexts ill-equipped for such endeavours: time constraints; teacher uncertainty; insufficient infrastructure, incapacitating influence of powerful top management; and detrimental control of district circuits. Participants felt constrained within their job descriptions, lacked the freedom to exert authority over their work, and faced obstacles in making independent decisions and implementing necessary changes. 
Advancing Young Learners’ Scientific Literacy Through School Media Resource Centres
Full text linkThis qualitative study explores the state of school media resource centres (SMRCs) and their impact on fostering scientific literacy among early-grade learners in Staff Primary Schools. Perspectives of primary school librarians were gathered through photovoice methodology and semi-structured interviews from four selected schools within Owerri Education Zone 1, Nigeria. Thematic analysis was employed to scrutinise the data, ensuring credibility and trustworthiness through member checking and triangulation. Findings reveal a glaring absence of functional SMRCs despite the presence of school libraries, impeding effective teaching and learning processes. Librarians expressed the significance of SMRCs in advancing scientific literacy, yet perceived constraints hinder their efficacy. Challenges include inadequate funding, technological infrastructure, security concerns, and outdated resources. Recommendations highlight the necessity for prioritised financing, professional development opportunities, and collaboration with external stakeholders to enhance SMRCs. Moreover, addressing electricity-related challenges, updating library collections, strengthening security measures, involving parents, and implementing talent development programmes are crucial. In conclusion, the absence of functional SMRCs in staff primary schools significantly impedes the progress and holistic development of scientific literacy of early-grade learners. Addressing these deficiencies is imperative to foster scientific literacy and ensure quality education in the 21st century.