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The COVID-19 PANDEMIC’S long-term impact on the future of work in South Africa
Get PDFThe COVID-19 pandemic disrupted the global economy and work methods, highlighting Human Resources limitations. This study explores its lasting impact on the future of work in South Africa, focusing on employee engagement, mental health, burnout, work quality, and future of work expectations. To provide a comprehensive understanding of the subject, an extensive literature review was conducted, including academic articles, industry reports, and publications, to examine pandemic effects on work practices, remote work, HR strategies, employee engagement, mental health, burnout, and future work expectations. Building upon the insights that were gained from the literature review, an online survey was designed, consisting of 70 closed-ended questions. The survey sought to capture respondents’ perceptions of work before and during the pandemic, as well as their expectations for the future of work considering the observed emerging trends during the crisis. The survey link was distributed to a sample of 130 respondents using a web-based survey approach. Of the targeted population, 51% completed the survey, thereby resulting in a final study sample of 66 respondents. Subsequently, a conceptual model was developed to illustrate the long-term impact of the COVID-19 pandemic on the future of work in South Africa. The collected data was subjected to rigorous statistical analysis by employing various techniques such as the data spread analysis, summary statistics, data variation measures, internal consistency analysis, linear correlation, and factor analysis. The Exploratory Factor Analysis (EFA) was employed to ensure the validity of the measurement constructs and to ascertain the items that required removal. These statistical analyses provided an empirical evaluation of the impact of COVID-19 on employee engagement, mental health, burnout, and future work expectations. The results of the data analysis confirmed the hypothesised model, thereby indicating that all the four independent variables exerted a significant influence on the future of work in South Africa. The factors such as work engagement, work immersion, personal and professional burnout, client-related burnout, work environment, relations and cooperation, autonomy, facilities, work-life balance, work flexibility, leadership, and remote well-being were measured to assess this influence. Work burnout during the COVID-19 period was omitted from the analysis due to its failure to meet the minimum EFA loading criteria for the factor. In addition to the empirical findings, a framework for managing the future of work was designed based on the research outcomes. The study also discussed the encountered limitations, as well as called for further research in the field. It also provided recommendations for the HR professionals, the leaders, and the employees. Implementing these recommendations would enable the organisations to navigate the future world of work more successfully, which would foster greater agility and sustainability. These measures are fundamental in creating adaptable workplace models, strategies, and policies that respond adeptly to the dynamic shifts in the internal and the external contexts.Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 202
Strategies to promote skills development of technicians for the automotive retail industry
Get PDFThe automotive retail industry in South Africa is a significant contributor to the country's economy, and the role of technicians in the industry is critical for the industry's growth and sustainability. However, the industry is faced with a shortage of skilled technicians, resulting in a skills gap that threatens the industry's progress. This study therefore aimed to identify the strategies that can be used to promote the skills development of technicians for the automotive retail industry. A qualitative research design was used, and data was collected through semi-structured interviews with stakeholders in the automotive retail industry. The data was analysed using thematic analysis. The findings of the study revealed that the industry faces several challenges, including the lack of funding for skills development programmes, inadequate training facilities, and an outdated curriculum. To address these challenges, the study recommends that the industry should adopt a multi-stakeholder approach that involves government, industry and training institutions. The study also recommends that the government needs to provide funding for skills development programmes and create policies that promote the training of technicians. The industry should work with institutions such as technical and non-technical high schools, TVET colleges, and universities to develop a relevant curriculum that is aligned with industry needs. The study further recommends that the industry should create partnerships with Original Equipment Manufacturers (OEMs) to provide training opportunities for technicians. In conclusion, the automotive retail industry in South Africa needs to invest in the skills development of technicians to address the skills gap and promote the industry's growth and sustainability. The adoption of a multi-stakeholder approach involving government, industry, and training institutions is essential for the success of skills development programmes in the industry.Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 202
Analysis of export performance and its determinants in Uganda
Get PDFThe purpose of this study was to investigate whether variations in the factor endowments, endo-genous factors and governance factors can explain the growth rates in export performance in Uga-nda. The study was guided by the objectives, which included examining the effect of factor endowments on export performance in Uganda, examining the effect of endogenous factors on export performance in Uganda and examining the effect of governance factors on Uganda’s export performance. From the theoretical review, the study benchmarks the growth frameworks of neo-classical theory, endogenous growth theory and institutionalist growth theory, which guided the formulation of the empirical growth models. The study followed a longitudinal research design with time series analysis. A longitudinal design was selected for this study to examine the determinants of exporting in Uganda from 1996 to 2021. The estimation was achieved by imple-menting the first instrumental variable generalised method moments (1V-GMM) on a linear dy-namic panel model through the specific-to-general modelling technique. Among the factors moti-vated by the neo-classical theory paradigm, estimates from this study indicate that foreign direct investment has a positive influence on Uganda’s export performance positively. At the same time, gross capital formation significantly reduces the growth of exports. On the other hand, labour force (in the final model) does not influence changes in export performance since it is insignificant. Among the endogenous growth factors, estimates show that higher exchange rates and inflation have a significant negative effect on Uganda’s export performance. Estimates indicate further that among the governance factors, control of corruption has no effect on Uganda’s export performance. On the other hand, government effectiveness (which also serves as regulatory quality) has a significant negative effect on export performance in that government efforts to im-prove its efficacy affect export performance negatively. So the study shows that variations in Uga-nda’s export performance can partially be explained by the neo-classical trade theory and the endogenous growth model with little influence from the institutional growth model, suggesting the incompleteness of the growth frameworks adopted in assessing the sources of export performance in Uganda. The regression results from Model 3 indicate that all the independent variables explain 77.21% (R Square = .7721) of the variations in export performance, implying that the remaining 22.79% explains other factors not considered in this study. In conclusion, factor endowments play a crucial role in driving Uganda’s export performance. Foreign direct investment consistently influences exports, underscoring the role of capital, technology and international market access in enhancing export competitiveness. However, the negative co-efficient for gross capital formation raises concerns about potential trade-offs between domestic investment and export promotion. In addition, the positive co-efficient for real effective exchange rate (REER) in Model 2 suggests that a favourable exchange rate enhances export competitiveness. This highlights the importance of exchange rate policies that promote stability and competitiveness. However, the mixed and marginal significance of REER in Model 3 indicates the presence of other factors influencing the relationship, emphasising the need for a comprehensive analysis of exchange rate dynamics. The negative co-efficients for inflation across the models imply that higher inflation rates may hinder export performance, emphasising the importance of maintaining price stability to preserve export competitiveness. Based on the results of the analysis, a number of policy recommendations for Uganda can be made. The country should prioritise export promotion initiatives as supported by the positive and significant influence of previous export performance and foreign direct investment on exports. The government could implement targeted policies and programmes to support export-oriented industries, provide incentives for export activities and facilitate market access for Ugandan goods and services. Uganda could attract more investments and stimulate export growth by fostering a conducive environment for exporters.Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 202
The influence of visual identity elements on the creation of a footwear brand in Ghana
Get PDFBranding is crucial to increase and improve competitiveness in the contemporary market. Due to consumers' sophisticated and high standards for various branded items and services, marketers and organisations are now investing in branding to increase the visibility of their goods and services. All industries share this. The high demand for international footwear brands in Ghana has made the local market uncompetitive, causing many local footwear organisations to lose customers and income to their international competitors and ultimately leading to the failure of many local footwear organisations (Agyeman, 2013:24; Vidal, 2022:2). To save Ghana's declining footwear industry, a new footwear brand must be built. The commitment to the effective implementation of the new footwear brand will raise consumer awareness, improve its visual and cognitive image, and increase its competitiveness. The study investigated how footwear manufacturers could build a powerful brand to save Ghana's domestic footwear market. The study also examined how visual identity elements affected the new footwear brand identity development in Ghana's footwear manufacturing industry. The necessary sample was drawn using convenience non-probability sampling approaches, cluster sampling, and basic random probability sampling. A questionnaire was used in the study's quantitative research design to collect the primary data from a sample of 400 consumers who made footwear purchases at Ghana's three biggest malls: Kumasi City Mall, Accra City Mall, and Achimota Mall in the Ashanti and Greater Accra regions, respectively. The questionnaires were distributed to the respondents via email, then, IBM SPSS (version 28)and AMOS software were used to investigate the data. Descriptive statistics andinferential statistics were the two main types of analysis used for the primary data. These provided the frequency tables showing data structures, correlations showing relationships between variables, regressions showing visual identity elements as predictors of footwear brand identity in Ghana. From the empirical results, the visual identity elements: brand name, logo and symbol colour, slogan, and typography had a statistically significant relationship with the new footwear brand identity in Ghana. The results further reveal that brand awareness and brand image significantly measured the new footwear brand identity.Thesis (DPhil) -- Faculty of Business and Economic Sciences, School of Management Sciences, 202
A framework to improve supply chain performance through lead time management in Ugandan public health institutions
Get PDFA well-organised public healthcare supply chain leads to easy accessibility of medical supplies. In order to have healthy populations, it is important for governments to have the required medical supplies in their healthcare facilities at the required time. As such, appropriate lead time management by supply chain actors greatly improves supply chain performance. However, the current public healthcare supply chains in Uganda have challenges that lead to poor quality and inefficient public health supply chain performance. The primary objective of this study was to develop an implementation framework to guide public health institutions in improving supply chain performance through lead time management in Uganda. The study also sought to determine the influence of supply chain optimisation on lead time management. It also sought to examine the influence of supply chain dynamic capabilities on lead time management. The study further examined the influence of supplier performance on lead time management, and sought to examine the influence of lead time management on supply chain performance. The study also sought to assess the mediating effect of lead time management on the relationship between supply chain dynamic capabilities and overall supply chain performance, between supply chain optimisation and overall supply chain performance, as well as between supplier performance and overall supply chain performance. Lastly, the study sought to assess the mediation effect of supply chain optimisation on the relationship between supplier performance and lead time management as well as between supply chain dynamic capabilities and lead time management. A positivist philosophy that allowed quantitative data to be collected from 340 respondents was used in this study. The study used both stratified sampling and simple random sampling without replacement to choose the public healthcare facilities as well as purposive sampling to select the final respondents for the study. An exploratory factor analysis (EFA) was performed in the Statistical Package for Social Sciences (SPSS) Version 25 for factor reduction and dimensional groupings. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) path analysis models were performed in the Analysis of Moments of Structure (AMOS Version 27) software for model fit assessments and hypotheses testing, respectively. A multiple regression analysis was performed in SPSS Version 25 software, and was used for comparison and confirmation of the weak and insignificant result obtained for the unsupported hypothesis (H4) in the SEM hypotheses tests.Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Management Sciences, 202
The contribution of generic coaching to self-leadership
Get PDFThe working landscape underwent significant changes due to the Covid-19 pandemic, leading to an increased need for employees to enhance their self-leadership skills. The advancement of these skills could assist individuals to adapt and thrive in the face of relentless change. While self-leadership skills have traditionally been cultivated through training, coaching research has typically not considered it as a process of contributing to the growth of self-leadership. This study aims to explore the contribution of generic coaching to self-leadership. A qualitative research design using a purposive sampling method was applied to a sample group consisting of nine coachees. Coaches from the researcher’s network in South Africa had referred coachees who had previously been engaged in an individual generic coaching process, such as life, health, career, business or executive coaching. This exploratory study involved conducting semi-structured online interviews to collect data. An interpretative phenomenological analysis was adopted to learn about the lived coaching experiences of the participants. A thematic analysis approach was applied to the data to extract repeated themes that could provide answers to the research questions. The themes that emerged from the data included (1) the generic coaching process, (2) the factors that facilitate effective coaching, (3) the impact of coaching, and (4) the understanding of self-leadership. The findings of the research had, to a large extent, indicated that generic coaching contributed to self-leadership. The connection between the three self-leadership strategies, the coaching process and the tools that were used made this apparent. Coaching is another method of development that can enhance employees’ self-leadership skills, accelerate growth and facilitate learning.Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 202
The contentious relationship between feminist scholarship and university sexual violence policies: 1980-2021
Get PDFThis thesis tracks the historically contentious relationship between feminist scholarship and university sexual violence policies. It examines the rise of the managerial university in South Africa, and the overlapping development of sexual violence policies through feminist activism from the early 1990s. Through an examination of the sexual violence policies of the University of Cape Town, the University of the Witwatersrand, Rhodes University, Stellenbosch University, and the University of the Western Cape, this thesis argues that these policies are aimed at ‘managing’ the process of reporting, rather than dismantling the broader structures – both within the university and society as a whole – that lead to and enable sexual violence. In this way, sexual violence policies are governed by a managerial discourse, limiting the possibility of addressing the dismantling of structures and discourses that perpetuate sexual violence, which, as I argue, is fundamentally opposed to the intellectual and political project of feminist scholarship from which these sexual violence policies initially emerged. However, this thesis also argues that feminist scholarship is not immune to the influence of managerialism, as discourses of efficiency and effectiveness have shaped Gender and Women’s Studies, where feminist scholarship is often located. I use the #RUReferenceList protests that drew on black feminist scholarship and came under managerial control as an example of the contentious relationship between managerialism and feminist activism.Thesis (MA) -- Faculty of Humanities, History, 202
Management of finances by small to medium rural municipalities in South Africa: A case study of Enoch Mgijima local municipality
Get PDFManagement of finances plays a crucial role in facilitating the attainment of the service delivery objectives of municipalities in South Africa. Notably, the mismanagement of funds has been associated with rural and other remotely located municipalities. Political interference has had dire and severe consequences on the sustainable development of local municipalities in South Africa. Against this background, the main objective of this study was to identify challenges in the managing of finances in local municipalities and to make recommendations on how to address these challenges. The literature explored in this study covers the main components of financial management, the existing legislation framework guiding the management of funds in municipalities, and the rationale for improving municipal administration. Several cost containment measures emerged from the literature analysis, including minimising social events, resorting to virtual meetings and reforming expenditure management policies. The study employed a qualitative approach guided by the interpretivist paradigm to achieve the outlined research objectives. The exploratory research design was employed, utilising interviews as a data collection method. Analysis of the collected data was guided by the principles of thematic analysis. The main findings revealed five themes, namely: (i) South African municipal financial management features, (ii) transparency and accountability, (iii) factors inhibiting municipal financial accountability, (iv) human resource-related strategies for cost containment, and (v) municipal policies and processes for enhancing financial accountability. Recommendations for the management of finances encompass four categories: (i)compliance enforcement, (ii) cost containment, (iii) staff development training, and (iv)policy reforms. Processes and techniques applied by the public sector were identified as redundant and inefficient in the management of municipalities. Remedying the financial management situation at the Enoch Mgijima municipality required process-oriented reforms and radical changes to the employment policy and appointment of senior officials.Thesis (Ma) -- aculty of Faculty of Business and Economic Sciences, 202
The impacts of game farming on worker’s livelihoods: a case of a private game reserve in South Africa’s Eastern Cape Province
Get PDFLand use shifts from commercial agricultural farming to game farming through wildlife tourism, has been prevalent in post-apartheid South Africa. Scholars have argued that wildlife tourism to be more profitable than other forms of commercial farming. As such, game farming has been promoted as a community-engaged vehicle for rural development through the creation of better employment opportunities. This study explored the implications of these shifts on the livelihoods of farm workers living on the game farms. Unlike labour tenants, farm workers who live on the private game, earn a wage. However, farm workers’ accommodation on the game farm is dependent on them being employed on the farm. The aim of the study was to explore the impacts of game farms on the livelihoods of farm workers since the shift from commercial agricultural practices to tourism services in the form of private game reserves. A case study research design was used to gather in-depth information about the multiple realities of the participants, not only about their employment relationships, but also their experiences living on the property on which they are employed. I collected data mainly through semi-structured interviews. I also collected and analysed company documents. The study adopted a Sustainable Livelihoods Framework as a theoretical schema to analyse the livelihood assets readily available to the farm dwellers and the various livelihood strategies they used to make ends meet. The findings of the study revealed that residing on the game farm, although it provided access to free accommodation, tended to pose several challenges to the workers, including i) exploitative employment structures and ii) insecure land rights. The findings also revealed human capital development initiatives mandated for employees were not formally documented. As a result, employees were confined in their current employment. Consequently, the study revealed that participants who had been employed by the game farm for over a decade showed little evidence of enhanced livelihoods. The livelihood strategies of the participants were their basic employment wage, the use of money borrowing systems through stokvels, and informal trading such as selling sweets and chips in the game reserve villages where other workers live with their families.Thesis (MA) -- Faculty of Humanities, Sociology, 202
A qualitative review on the manner in which psychologists address language barriers in psychological testing with isiXhosa speaking clients.
Get PDFA racially segregated culture historically influenced the growth of psychological testing and evaluation in South Africa. Thus, South Africa's multicultural and multilingual community poses difficulties for psychologists in their daily work. Most of the psychological tests used by psychologists are predominantly normed in either or only English/Afrikaans. Given the economic and professional resources required to develop new standardised tests for the broader South African population, the current status quo is set to continue for the foreseeable future. Consequently, language barriers pose a challenge when psychometric standardised tests are administered in a language that is different from that of the client, and as a result, psychologists must develop ways to enhance the fairness of these measures for their client base. The avenue of research that was explored is how psychologists overcome the language boundary when assessing clients who speak an indigenous first language, particularly isiXhosa. As such, this study explored this question through qualitative methods. Through purposive sampling, nine psychologists were invited to share their practical expertise on this topic, using semi-structured online interviews. The findings of this study suggested several core themes providing useful methods for other psychologists facing the same challenge, including the challenges with administering psychological tests with isiXhosa clients, the availability of standardised tests in the South African context, and the importance of determining the client’s language proficiency. Five themes with several sub-themes emerged from the study. The study contributes to the currently limited existing body of knowledge, and subsequently to the research area that this study explores - thus further providing guidelines that practitioners can employ when working with clients who are isiXhosa speaking.Thesis (Ma) -- Faculty of Health Science, 202