South East Academic Libraries System (SEALS)
Not a member yet
69550 research outputs found
Sort by
Antecedents to employee engagement in a Selected quick-service chain in South Africa:
No full textThe Quick-Service Restaurant (QSR) industry in South Africa is highly competitive with various local and international brands competing for market share. The importance of a differentiated customer experience is crucial to gain market share in such a competitive marketplace. The most important element of an excellent restaurant experience remains friendly and hospitable staff according to a customer experience survey conducted. It was established that customers’ attitude towards the brand is dependent on the level of engagement and commitment of the restaurant’s employees (Deloitte, 2017a, p.7). In the fight for market share most corporate budgets are focused on digital and customer investments, as is currently the trend globally. Unfortunately this results in inadequate investment in programmes that is focussed on employee engagement and commitment. Employee engagement is still considered a Human Resources (HR) issue by many corporates who fail to realise that employee engagement is a strategic imperative for workplace satisfaction and optimal profit realisation. The study has provided insights into the antecedents to employee engagement specific to the Quick-Service Restaurant (QSR) industry and highlighted the important role of leadership in inspiring employee engagement. The study answered the research questions by conducting a literature review and data analysis by means of descriptive and inferential statistics. It was confirmed that leadership empowering behaviours, organisational and team factors, being customer focussed and organisational interventions and activities have a significant influence on employee engagement. The study further provides a better understanding of the required leadership empowering behaviours that inspires employee engagement. This knowledge can be used to further develop leaders and managers in understanding their roles in creating an environment conducive to higher levels of employee engagement. The findings of the study provided a solution to a management problem and made a contribution to the field of understanding the antecedents to employee engagement in the Quick-Service Restaurant (QSR) industry.Thesis (MA) -- Faculty of Business and Economic science, 202
Enterprise development funds as a catalyst for growth and sustainability of black-owned SMMEs in manufacturing
Get PDFSouth Africa is confronted with a skewed economy along racial lines through a history of colonialism and apartheid. The laws of government have tried to include companies in advancing social cohesion and in dealing with issues of the historical exclusion of African communities from the mainstream economy. With the advent of democracy, the government has been faced with the mammoth task of driving transformation and inclusion in various sectors of the economy. Various pieces of legislation have been promulgated to give effect to this ideal. The Broad Based Black Economic Empowerment (BBBEE) Act with its associated regulations has Enterprise and Supplier development (ESD) as one of the five pillars underpinning the targeted areas for transformation in companies. Enterprise development is a key contributor to companies achieving a good score card rating as determined by the government of South Africa for various industries. This scoring also has advantages in terms of accessing government incentives as well as procurement opportunities for businesses with government. Companies therefore deploy capital for the development of businesses within their supply chains and also any other businesses whether or not they do business with them. This process of enterprise development funding is largely undefined and sees companies use various methods and criteria to deploy the capital with a myriad of outcomes all of which vary depending on the area of interest. The primary intent of the enterprise development funds is to create patient, free and sometimes affordable capital for the growth and sustainability of previously disadvantaged businesses in the South African context. Industries like manufacturing, in their nature are capital intensive and require huge capital outlays which then become a barrier to entry particularly for previously disadvantaged groupings like black people. The aim of the study is to identify key determinants that can unlock the growth and sustainability of black owned SMMEs in the manufacturing sector and also to understand the environment in which they operate. It is intended to assist policy makers, enterprise development practitioners, regulators and the beneficiaries of enterprise development on what can be done to ensure that this critical programme achieves its desired outcome.Thesis (MA) -- Faculty of Business and Economic science, 202
Human capital of financial planners and value creation in South African financial planning businesses
Get PDFImproved healthcare enables people to live longer and thus spend more time in retirement than ever before. In addition, South Africans have a low propensity to save and invest, resulting in the danger of them living longer than their finances permit. The financial planning industry is also experiencing the technological automation of many transactional services, which could make the “traditional” role of financial planners redundant. Furthermore, financial planning businesses are prone to failure, especially during the start-up phase. As such, appropriate business management strategies, especially those relating to human capital, are critical to facilitate the effective development of financial planning businesses and which will enable financial planners to better engage with existing and new clients, resulting in creating more value creation for their financial planning businesses and benefitting the South African economy at large. It is a well-known fact that people who engage with a financial planner report better outcomes in terms of financial and general well-being than those who approach financial planning with a “do-it-yourself” mindset, which further emphasises why the longevity of financial planning businesses in South Africa is important. To date, however, limited academic research has been conducted on the influence of financial planners’ human capital on value creation in their financial planning businesses. Furthermore, although research in the financial planning field is growing, previous research has mostly focused on areas pertaining to financial advice, the financial planning process and products used in financial planning, rather than on the creation of profitable businesses or on how to create value within these businesses. Against this background, the primary objective of this study is to investigate the influence of selected Human capitals of financial planners on value creation in South African financial planning businesses. More specifically, the study investigates the influence of the independent variables of Social capital (measured individually in terms of its sub-categories, Relational social capital, Network social capital and Cognitive social capital), Entrepreneurial capital and Psychological capital on the dependent variables (Perceived financial value creation and Perceived non-financial value creation). v Based on the primary objective and research questions of the study, as well as the assumptions of the researcher, this study was positioned in the positivistic research paradigm and a deductive approach to theory development was adopted. The purpose of the study was explanatory, and a mono-method, quantitative methodological approach was selected. A survey strategy using a cross-sectional approach was undertaken and a measuring instrument in the form of an online questionnaire was developed to gather the data required. After undertaking a pilot study, the electronic link to the covering letter and online questionnaire was sent to potential respondents identified through the convenience and snowball sampling techniques. The data collection yielded 360 usable responses from South African financial planners on which to undertake the statistical analysis. Data analysis ensued to investigate the hypothesised relationships between the independent and dependent variables. A confirmatory factor analysis (CFA) was performed on each of the factors that made up the measurement models. These CFAs were compared to the various goodness-of-fit indices and then validity and reliability assessments of the factors were conducted to confirm the suitability of the measuring instrument. Thereafter, Cronbach’s alpha coefficients, average variance extracted (AVE) estimates and squared correlations between the constructs were reported. The hypothesised model was confirmed based on these analyses. Descriptive statistics and correlation results on the dependent and independent variables were then reported. Structural equation modelling (SEM) was used as the statistical technique to test the significance of the hypothesised direct and moderating relationships. The results confirmed a direct, significant relationship between all the independent variables, namely, Social capital (measured individually in terms of its sub-categories, Relational social capital, Network social capital and Cognitive social capital), Entrepreneurial capital and Psychological capital, and the dependent variables (Perceived financial value creation and Perceived non-financial value creation). Regarding the hypothesised moderating influence of Social capital on the relationships between the independent variables Entrepreneurial capital and Psychological capital, and the dependent variables, it was found that only Relational social capital and Network social capital moderated the relationship between Psychological capital and Perceived financial value creation. vi This study has contributed to the body of knowledge of financial planning in general, as well as how the human capital of financial planners influences both financial and non-financial value creation in financial planning businesses. Practical recommendations were made that could enhance financial planners’ value creation in financial planning businesses, which, in turn, would influence the sustainability of these important businesses.Thesis (PhD) -- Faculty of Business and Economic science, 202
Water quality monitoring: a correlation Between the bacteriological quality of drinking water and Diarrhoeal prevalence within the Koukamma local municipality
Get PDFBackground: Various studies have linked water quality and the prevalence of diarrhoeal cases within developing countries globally. The Emanti water quality monitoring system (eWQMS), representing the Kou-Kamma Local Municipality (Eastern Cape, South Africa), has often yielded non-complaint microbiological drinking water quality results retrospectively. This study investigated the relationship between the bacteriological quality of drinking water and diarrhoeal prevalence in children under five years of age within the Kou-Kamma Local Municipality from 2012 to 2016. Methods: A quantitative, descriptive, and ecological study design was employed retrospectively within the Kou-Kamma Local Municipality. Retrospective data collected from the Emanti Water Quality Monitoring System (eWQMS) represented the bacteriological quality of drinking water within the study area from 2012 to 2016. Concurrently, secondary data from the District Health Information Management System of the Eastern Cape Department of Health: Kouga Local service area was collected. The data represented cases of diarrhoea with dehydration in children under five years of age, reported at public health facilities within the study area retrospectively (from 2012 to 2016). Statistical analyses (Spearman's Rank Correlation) determined the relationship between the bacteriological quality of drinking water and the prevalence of diarrhoea in children under five years as per the retrospective period. Water samples were also collected for 2017 and 2018 to determine the presence of enteric pathogens in the municipal drinking water supply. Results: The study found that the Kou-Kamma Local Municipality had an overall noncompliance rate of 47% for the municipal drinking water supplied to the community from 2012 to 2016 (retrospective period). The difference in failure proportion (noncompliance) of water samples for the four climatic seasons where statistically significant (p=0.004). A significant difference was observed between autumn and winter (p=0.003) and autumn and spring (p=0.025). The failure proportion of water samples for autumn was significantly higher (mean = 0.603231, sd = 0.19528237) compared to winter (mean = 0.316675, sd = 0.19649776) and spring (mean = 0.374495, sd = 0.20626332). No significant difference was observed for the failure proportion of water samples between the various years of the retrospective period xvi (p=0.416). Children under the age of five accounted for n=460 cases of diarrhoea with dehydration at the public health facilities for the retrospective period. The Kareedouw area (n=196) and Joubertina area (n=134) recorded the highest diarrhoeal cases reported for the study period. These two areas both had hospitals that operated 24 hours a day; however, the differences in cases reported between the two areas was not statistically significant (p=0.179). Diarrhoeal case data reported between the various years within the study period were significantly different (p<0.001). The observed differences were between 2012 and 2014 (p=0.008) and 2012 and 2015 (p=0.001). The differences in the cases of diarrhoea with dehydration, in children under five years of age, were not statistically significant for the four climatic seasons (p=0.121). The relationship between the failure proportion of water samples and the prevalence of diarrhoea with dehydration in children under five years of age was statistically significant (p=0.001). The results revealed a moderate positive relationship (rs=0.434) between the bacteriological quality of drinking water and the prevalence of cases of diarrhoea with dehydration. Water samples were collected at various sampling points for July 2017 and November 2018 and analysed for enteric pathogens. Vibrio cholerae, Salmonella sp. and Shigella sp. were detected in such water samples collected. The relationship between the failure proportion of water samples and the presence of enteric pathogens was not statistically significant (rs=0.56723, p=0.240). Conclusion: The overall bacteriological quality of drinking water within the municipality was poor and likely posed a potential health risk to consumers. The study further revealed a steep rise of diarrhoeal with dehydration prevalence in children under five years of age during 2013, which decreased slowly during the years to follow. A moderate, positive relationship existed between the failure proportion of water samples and diarrhoea with dehydration prevalence in children under five years of age (rs=0.434, p=0.001 ). Therefore, municipalities should improve their bulk water infrastructure and drinking water disinfecting methods while realising the need for increased awareness of water-borne disease prevention.Thesis (MA) -- Faculty of Health Sciences, 202
Hook, Line, and Sinker: Fishing in the Online Relationship Realm, an Exploration of Addictiveness in Online Romantic Relationships
Get PDFIn an online space where individuals are meeting and creating relationships, it is important to explore and understand the nuanced, complex psychological phenomena that occur. Current psychological research into the phenomena of online addictiveness has gained traction with international studies exploring and expanding on this phenomena. Definitions of internet addiction differ widely, but research indicates that addicts expend large amounts of time online and that using the internet becomes a significant part of their everyday lives. Consequently, exploring individual’s experiences of online addiction within a romantic context becomes more relevant. The aim of this study was to explore and describe adults lived experiences of addictiveness in the context of online romantic relationships by expanding on the previous data of Froneman’s (2016) study. The present study utilised a qualitative approach and was exploratory and descriptive in design. The sample size of the present study was seven adult participants and semi-structured interviews were utilised as the method of data collection. Themes including motivation for using online dating, spending time online and the Biopsychosocial dynamics were identified through the participant’s narratives. These findings ultimately can be used for future research.Thesis (MA) -- Faculty of Health Sciences, 202
Attention-deficit/hyperactivity disorder and substance abuse: prevalence and effect of past pharmacotherapy in young adults
Get PDFBackground: Attention-Deficit/Hyperactivity Disorder (ADHD) frequently occurs in patients with SUD. Several studies demonstrated that ADHD constitutes a significant risk factor for the development of SUDs and suggest that childhood ADHD pharmacotherapy might help prevent the development of SUD. Furthermore, substance use patterns seem to differ between individuals with and without ADHD. Aim: The primary aim of this study was to establish the prevalence of ADHD in SUD in a South African treatment-seeking population, substance use patterns, and to determine the effect of past pharmacotherapy on later life’s functional impairment in adult ADHD treatment-seeking patients with a SUD. Method: Adult treatment-seeking SUD patients (n=360) were recruited from rehabilitation facilities and screened using the ADHD Self-Report Scale Symptom Checklist (ASRS-v1.1). ADHD diagnosis was confirmed (n=52) by the Diagnostic-Interview for ADHD in Adults (DIVA 2.0). Adults with ADHD without SUD (n=48) were recruited from clinicians, retail pharmacies and the general public. Life-time substance use was assessed using a self-report questionnaire. Tobacco use was assessed by the Fagerström Test for Nicotine Dependence (FTND). ADHD-related functional impairment was assessed by the Weiss Functional Impairment Rating Scale (WFIRS). Information on present and life-time use of ADHD medication was obtained. Clinical outcomes between those with and without a history of pharmacotherapy were compared. Results: ADHD is highly prevalent in South African adult treatment-seeking SUD patients. High rates of untreated and unrecognised ADHD were found. Individuals with SUD+ADHD were significantly associated with higher tobacco use. Data indicated increased levels of cannabis consumption among SUD+ADHD individuals, especially among SUD+ADHD females. Furthermore, we found that patients with ADHD were significantly associated with polysubstance use. Our results showed a history of childhood ADHD pharmacotherapy to be associated with less functional ADHD-related impairment across all functional domains and a decreased risk for substance use in later life. Abstract Conclusion: High rates of untreated and unrecognised ADHD were found among treatment-seeking SUD patients. ADHD patients appeared to self-medicate to cope with their symptoms. Childhood ADHD pharmacotherapy might be associated with a decreased risk for substance use in adulthood and lower ADHD-related impairment. Despite study limitations, these findings underline the importance of early ADHD detection and treatment, which might prevent substance use.Thesis (MA) -- Faculty of Health Sciences, 202
Stakeholder engagement in social enterprise: designing a sustainable business model for the ‘Food for Us’ mobile application
Get PDFThis study aimed to develop a sustainable business model that is cognisant of the fundamental principles of social enterprises that can sustain the operation of the Food for Us mobile application that links farmers with buyers in Eastern and Western Cape, South Africa. The Food for Us mobile application lacks a supporting sustainable social business model to sustain its continued operations, hence the need to develop one. In the study, data was generated qualitatively underpinned by an interpretive paradigm, in three workshops guided by the Delphi method. A stakeholder salience model was applied to identify key stakeholders and their salience. Three key stakeholders, namely users (farmers and buyers), Experts (App developers) and the consortium were identified. The study concluded that developing a sustainable social, innovative business model requires substantive consultation with multiple stakeholders in society. Every stakeholder is important and possesses varying salience, hence stakeholder mapping is an important exercise. The study further concluded that financial sustainability and social inclusion are critical social enterprise elements to consider in the process. The undertaking to enhance financial sustainability opens an understanding on the importance of income streams, the key activities, and value propositions offered by the mobile application. The need to remain socially inclusive brings forth questioning of value propositions, accessibility, user friendliness towards stakeholder diversity and needs. The study offers a solution for the Food for Us mobile application in the form of a prototype which is ready for testing, and if desired results are achieved, this can enhance the much needed continued operations of the mobile application.Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 202
Views of the journey of grade 1 learners with barriers to learning, in the inclusive education system: a multi-level systemic investigation
Get PDFEmbedded in South Africa’s humanitarian discourse, inclusive education (IE) followed global trends of inclusion of all people into wider society without discrimination. Inclusion in mainstream schools should also, according to the Salamanca agreement provide equal quality education, enabling learners with special educational needs (LSEN) to reach their full potential as a basic human right. IE started in South Africa with the implementation of the inclusive policy EWP6 in 2001. Including all children with barriers to learning in schools in their communities promoted social inclusion with their peers. The DoE introduced the Policy of Screening, Identification, Assessment and Support (SIAS) in 2014. This policy was implemented to assist teachers to identify learning barriers, as a means of offering support to these learners through the inclusive system. However, it seems that educators found this process cumbersome, without resources to maintain the process and with multiple systemic barriers preventing, rather than enhancing, support to LSEN. This multi-level systemic study explores the views of educators and other stakeholders on the effectiveness of the IE system in supporting LSEN, to serve the best interests of these learners in their first year of formal schooling. The study was conducted in three selected diverse mainstream Eastern Cape (EC) rural schools, involving the views of educators, district officials and parents. The study probed the impact of the inclusive system on LSEN’s development and social wellbeing, the perceived effects and benefits of the current system, and how the education model contributes towards human rights objectives and constitutional imperatives. The study acknowledges the theories and policies of the current inclusive system as promoting inclusion, but not being successfully realised in rural areas in the South African context, due to several systemic and contextual barriers. The findings revealed that although all participants noted the possible benefits of IE, the current system did not serve the individual educational needs of LSEN in rural mainstream schools, in their first formal year of schooling. Several constraints were reported including lack of resources, insufficient Allied Health support services, and insufficient training of educators. These lead to feelings of inadequacy in educators, along with systemic and contextual barriers and financial constraints in the schools. There also seems to be a need for better collaboration between education and other departments serving children and communities. To conclude, this study suggests a broader multi-level networked system, in which there needs to be greater interaction between the DoE and other government departments supporting children with barriers, like the Departments of Health (DoH), Social Development (DSD) and Justice (DoJ).Thesis (PhD) -- Faculty of Humanities, Psychology, 202
Institutional self-deception
Get PDFThere are many examples of institutions which have made false claims, or performed certain acts, that have had, to varying degrees, a negative impact on their societies. For example, many corporations go to great lengths to present themselves as being environmentally friendly when in fact they are not. Many corporations have also been forced to recall dangerous products which they at one time or another insisted were safe. Research teams have misled participants with regard to what they can expect from their participation in studies, with grave consequences. Governments throughout the world are mired in corruption, and yet deny that this is so. One possible explanation is that in such situations these institutions are simply lying. However, another possible explanation is that these institutions are self-deceived, or lying to themselves. Recently it has been suggested that self-deception is something that affects certain groups as well as individuals. Given that institutions can wield a great deal of political, social and economic power, if institutions are capable of self-deception there is room for things to go awry on a very large scale with potentially dire consequences. Yet the explanations currently on offer for group-level self-deception appear to amount to instances of individual self-deception (either to certain key individual members of those groups being self-deceived, or to all or most members of a group sharing the same self-deceptive belief), and as such I do not regard the explanations currently on offer as satisfactory. I propose that there are certain situations in which we ought to see institutions themselves as self-deceived or lying to themselves. While the terms ‘self-deception’ and ‘lying to oneself’ are often used interchangeably, I differentiate between the two and argue that both institutional self-deception and an institution lying to itself are institution-level phenomena, and do not rely on any individual within the institution being self-deceived or lying to themselves. That this is so is of relevance to our attributions of accountability, and makes changes to institutional structure and procedures the focus of concern when it comes to preventing an institution succumbing to self-deception or lying to itself.Thesis (PhD) -- Faculty of Humanities, Philosophy, 202
International Centre for parliamentary Studies (ICPS) Award for Peace and Human Rights
No full textDr. Brigalia Bam received the International Centre for parliamentary Studies (ICPS) Award for Peace and Human Rights.The International Centre for Parliamentary Studies exists to promote effective policy making and good governance through better interaction between Parliaments, Governments and other stakeholders in society.Donated/gifted to Nelson Mandela University ArchivesForms part of: Brigalia Bam collectio