3501 research outputs found
Sort by
Customer acquisition and engagement in Magic Chinese Health Massage
Get PDFWith the development of massage business, there are more and more massage shops established in Hamilton. Magic Chinese Health Massage is one of them. To achieve a successful development, having appropriate strategies of customer acquisition and engagement is necessary. The aim of this research is to recommend effective and efficient approaches to attract and retain customers for Magic Chinese Health Massage. The research is implemented in the Magic Chinese Health Massage shop through the interview and observation. As a result, the researcher finds the massage shop has a good reputation but it also has some drawbacks of services, advertising and its social media. Therefore, customer services, shop advertising and the social media of Magic Chinese Health Massage should be improved. To achieve the improvement, advertising is recommended to have more detail to attract customers and customer services can be more flexible. Similarly, its social media, such as Facebook, should be updated frequently
Impact of working capital management on profitability of the food processing and consumer goods business in New Zealand
Get PDFThe purpose of this study is to investigate the impact of working capital management (WCM) on the profitability of fifteen food processing and consumer service business listed in the New Zealand Exchange Board. The data were collected through the annual reports of the companies for five years and arranged by using Excel. The working capital was measured by it components like Account receivable period, Account payable period, Inventory conversion period, and cash conversion period. Whereas profitability was measured by Return on Assets, Return on Equity and Net profit margin. To analyse the relationship between WCM and profitability, regression analysis and correlation were used by making WCM components as independent variables and profitability as dependent variables. The correlation result reveals that there is negative relationship between the WCM components and profitability, and longer CCC leads to less profitability of the firm. Whereas the regression result reveals the negative relationship between ICP and ROA. Similarly, there is a negative relationship between ARP and ROE, and also between APP and NPM. Therefore, it is concluded that WCM have very much impact on the profitability of the business and businesses are recommend to decrease their ICP, ARP and CCC in order to increase profitability
To investigate operations efficiency at ShineOn Car Wash and Grooming Specialist and its impact on service quality
Get PDFThe aim of this research project is to investigate the operational efficiency at Shine On Car Wash & Grooming Specialists and its impact on customer satisfaction and service quality. At the beginning of the study, background of Shine On is discussed to gain a greater knowledge regarding the company and its operations. Further, a PEST analysis is conducted for identifying factors affecting the business activities of the firm. Besides external environmental assessment, an analysis of its internal environment is also carried out through SWOT analysis, so that the strengths, weakness, opportunities and threats for the firm can be identified. Then an inclusive review of the literature is conducted that includes the concept and theory of operational efficiency, service quality and customer satisfaction (Expectation and disconfirmation theory). The Kano model is also analysed. Background of the research and methods to be used in the research are also mentioned. Primary data collected by using qualitative methods involved interviewing the manager and staff members. The proposed cost and ethical considerations (storage and use of data, withdrawal and confidentiality) are also discussed along with research limitations (lack of time and experience) and a timeline for the entire research. Results of the research: Operational efficiency was low due to the small size of the workplace. Service quality was low due to shortage of staff, and extra workloads. On a few occasions, shortage of chemicals was the reason behind low customer satisfaction. To conclude, operational efficiency is associated with customer satisfaction and service quality. Operational efficiency is directly proportional to the service quality and customer satisfaction. The main recommendation is, The Shine On Car Wash and Grooming Specialists should assess operational efficiency regularly
Employee development and its effect on employee performance at KFC Restaurant Brands
Get PDFEmployees are a key element of the organisation. The success or failure of the organisation depends on employee performance. Therefore, organisations are investing huge amount of money on employee development. This paper analyses the theoretical framework and models related to employee development and its effect on employee performance. The key variables identified related to employee development and employee performance. Further discussion develops a proposed model which explains the relationship between employee development variables (employee learning, skill growth, self-directed, employee attitude) and employee performance variables Employee performance will impact on organisational effectiveness.
The paper is divided into three parts. The introductory part provides a brief overview related to employee development and its effect on employee performance. The second part analyses the views and studies of past researchers related to employee development and employee performance. Finally, this paper presents the proposed model along with the discussion and conclusion
Impact of Corporate Social Responsibility (CSR) on the financial performance of industrial companies in New Zealand
Get PDFThe purpose of this study is to discover the influence Corporate Social Responsibility (CSR) disclosure has on the financial performance of industrial companies operational in New Zealand. The study implements a quantitative methodological approach. By means of a statistical analysis technique the study examines the hypothesis that CSR has a positive impact on financial performance of industries. The study makes use of content analysis in order to extract data about the independent variable (CSR Disclosure Index Rating) and dependent variable (Average Stock Price) of industrial companies. The sample comprises of 15 listed industrial companies in New Zealand. In this research it is observed that there is significance between CSR Disclosure and Financial Performance, apart from a few industries. This further reflects that there are several other factors which make CSR Disclosures affect financial performance, like industry risk and exposure and level of stakeholder engagement. The lower the rank of correlation, the better is the company. The analysis is being done with the help of correlation and regression method using MS-Excel and the data is being taken from New Zealand Stock Exchange and Bloomberg. With the help of all this data, the researcher will use it to make conclusions and offer suggestions
Accounting students’ motivations and expectations of their major: A study of Wintec accounting students
Get PDFThis research aspires to discuss and analyse the current system of recruiting and retaining volunteers in the events industry, and a comparison with the volunteer programme model existing in H3 Group.
The method chosen for this research is qualitative, as the research includes interviews. In order to get a better understanding, interviews are going to be held with people who are part of the industry and have extensive knowledge of this matter. In addition, with the purpose knowing another perspective, two people will be interviewed who habitually participate in activities as volunteers for H3 Group, specifically for sports events in FMG Stadium.
The results obtained basically indicate that there is a difference between the information given by the person in charge of the volunteer program of H3 Group, and the perception that the volunteers had about their personal experience of volunteering for the matches held by the Rugby League World Cup in November last year.
The difference occurs mainly because according to the information provided by H3 Group, the volunteer programme includes a whole complete process, and the staff is always making sure that the volunteers feel comfortable and confident about what are they tasks. On the other hand, the volunteers think that the assigned task was not of great importance and that many times they got bored because they had nothing to do. Also, they did not receive any feedback on their performance, so they were not sure if what they did was good or not
An analysis of the importance of volunteers during events
Get PDFVolunteers play an important role in events worldwide. This research examines the importance of volunteers’ motivation and satisfaction during events by using Sing China as a case study. This research focuses on events, volunteers, volunteer recruitment, volunteer rewards and volunteer retention. The research uses both quantitative and qualitative methods. 50 random strangers off the street were surveyed., Published journals were used as academic support for the theories. The results show that people are interested in cultural events and they come to volunteer for the reason of improving personal values and build self-esteem. For the part of volunteer motivation, most of the participants show themselves willing to receive small gifts after volunteering. Providing a chance for volunteers to choose jobs which suit them, and providing volunteer training are the main things that participants think should improve during the events
Creative evolution: Digital album
No full textMatthew Bannister- Vocals, Guitar, Ukulele, Mandolin, Organ, Piano
Albert Bannister- Bass, Trumpet
Stan Jagger- Drums
Paul Methven- Vocals, coustic Guitar
Recorded at Wintec 2016
Engineered & Mixed By Dan Reese
Mastered By Dan Reese & Zed Brookes
All Songs written by Matthew Bannister
Acknowledgement to Wintec for Funding
Cover by Margaret Silverwood
(with technical Help from Catherine Macdonald).
credits
released September 1, 201
Where we overlap
No full textWhere We Overlap is a collaboration between Jeremy Mayall, Kent Macpherson, Haco, Horomona Horo, Reuben Bradley, and Megan Rogerson-Berry. The music was recorded over a two-day period in December 2016, and was the first time the ensemble had collectively worked together. This is no doubt the reason why the music they created has such a precise and delicate quality, in which the very process of listening, responding, and supporting one another is palpably apparent in each beautifully nuanced composition
Jeremy Mayall (keyboards, synth, turntable, iPad)
Kent Macpherson (octave guitar, keyboard, laptop, fx pedals)
Reuben Bradley (drums, percussion)
Megan Rogerson-Berry (vocals, fx, tape deck, kaosspad)
Haco (vocals, electronics, howling pot, found sounds)
Horomona Horo (taonga puoro and vocals)
All compositions by Jeremy Mayall, Kent Macpherson, Horomona Horo, Haco, Reuben Bradley and Megan Rogerson-Berry © 201
Óptica III
No full textPublication based on photographs taken in Mexico by Xavier&Carolyna with illustrated texts by Carlos A Meade and Reo Meade, following the principles established on the 1978 Optica published in Mexico City. The photos and sequence selected by the designer and the writers, illustrate with words. Originally written in Spanish and translated to English.
Printed on Japanese bamboo paper on one 7.2m strip and folded to a concertina 24 x 32 cm.
Edition of 8, numbered and signed