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Evaluation of IT Service Desk: A Case Study
Get PDFOrganisations rely heavily on Information Technology Services Management (ITSM) to provide efficient and quality services to all stakeholders. This research is an exploratory study conducted of the service desk operations model. The research explores simple metrics and a weighted requirement matrix for evaluating and selecting ITSM systems. Several data gathering tools which include brainstorming, interviewing, participantobservation and collaborative feedback document have been employed in this research for collecting requirements from stakeholders to ensure viability and robustness of the research. Prominent challenges to sound implementation of a suitable service desk suite have been identified and tabulated. The identified challenges, coupled with feedback from stakeholders enabled the researchers to arrive at a scaled section framework for selecting an ITSM system. A comparison of eleven state of the art service desk systems has also been completed as part of the research. This research also proposes a novel service desk process with specific emphasis on the roles played by various stakeholders in provision of an efficient service desk operation
Assessing Group Project for Fluids Power and Advanced Fluid Mechanics Paper
Get PDFCONTEXT
The Fluids Power and Advanced Fluid Mechanics paper is a Level 7 paper for the Bachelor of Engineering and Technology following Sydney accord. Its graduate attributes are set by the accrediting body, Engineering New Zealand. One key attribute is to:
“Function effectively as an individual, and as a member or leader in diverse teams”
It is a challenge to teach and assess this attribute in a group project setting. We have designed a project-based class and assessment for this paper to enable students to learn and work in a team-based setting solving real-world problems, using modern Engineering CAD tools. We investigate how this graduate attribute may be effectively taught and assessed when students are functioning as part of a team.
PURPOSE OR GOAL
The main purpose of this study is to investigate how to teach and assess, as accurately as possible and in a way that does not increase monitoring costs on the part of instructors, the contribution of each student as an individual and as a member or leader their diverse project team.
APPROACH OR METHODOLOGY/METHODS
This paper investigates teaching and assessment of group participation and demonstration of the graduate attribute both in the classroom, and in a group project context. First, the design of a small intensive Project-Based Learning (PjBL) class is described, and the process by which this design allows the instructor to foster directly participation and contribution towards the group’s deliverable is characterised. Then, a PjBL assignment is described, and the means by which an instructor can clearly assess the level of intra-group interaction and team-based contribution to the assignment is constructed.
ACTUAL OR ANTICIPATED OUTCOMES
Both cases demonstrate how an instructor can effectively teach and accurately assess group participation without relying on measures of self- and peer- assessment of others’ work.
CONCLUSIONS/RECOMMENDATIONS/SUMMARY
The cases described in this paper challenge perceptions that teaching and accurate assessment of students’ participation in group work must entail more work on the part of the instructor. PjBL teaching classes are an excellent place to foster and develop teamwork skills. Furthermore, students’ fears can be allayed that group projects are inadequate reflections of students’ learning if most of the work is done by one student: it turns out students perform poorly at presenting or understanding their team members’ work. This does however also challenge the theory that group assignments result in students’ understanding the value of teamwork since less than half the class could effectively describe what their fellow team members had done. This suggests PjBL classes may be a better place to foster such teamwork
Karu
No full textKaru is an interactive animation projected onto the side of Hamilton City Council. The animation is targeted to kids from 2–8 and young families. Kid's will colour in a print out which they will slid into Karu's house—this wakes Karu up. The kids colouring of Karu's eyes will be projected onto the building so that the kids can see their creation come to life. This will run alongside Te Ruru light festival and be installed in the kids area
Aged care: Where are we going?
No full textThe key to ageing well is to develop an in-depth understanding the overarching cultural, political and socioeconomic systems within which the aged care philosophies are constructed. Cultural, although it is complex to conceptualize, is perhaps the most pervasive influence on human behaviour, and these prominent cultural expectations may very well alter the provision of aged care significantly
Noise
No full textNoise by Kent Macpherson & Paul Nelson
12-16 August 2019 | Events Room One Wintec
According to the World Health Organisation, unwanted auditory stimuli in the form of noise pollution is the number-two threat to public health, after air pollution. And the problem, directly related to anxiety, is getting worse. To really understand how noise may cause harm, we have to look to our ancestors, who evolved in harsh yet quiet environments. Loud noises in this environment most likely caused stress that could affect brain function: thunder, animal roars, screams, or war cries.
Noise seeks to question the conventions of time and space. How much unwanted noise are our brains programmed to filter out? How does constant human din, in both urban and rural environments affect our ability to concentrate, or impact on our levels of stress.
The artists invite the audience to immerse themselves in familiar and unfamiliar spaces. To engage in active listening and viewing. The audience is invited to ponder the relationship between a space’s appearance and its sonic character.
No post processing has been undertaken with either video or audio
Tuberculosis in New Zealand: Historical overview to modern Epidemiology
No full textThe burden of tuberculosis in New Zealand peaked during the Second World War with 2603 cases recorded in 1943. Control measures legislated for in the Tuberculosis
Act of 1948 played a significant role in bringing down the national incidence rate from over 150 cases per 100,000 to below 10 per 100,000 by the 1990s. Today, New Zealand is considered to be a low TB incidence country;
however, this designation can mask disparities in the burden of TB within the population. The Asian ethnic group exhibits rates of TB that are approximately
50 times greater than in the European or other ethnic groups. Furthermore, among New Zealand-born individuals, Māori experience a higher burden of TB compared to their Pākehā compatriots. In this chapter, factors involved in contributing to the risk of TB in New Zealand are examined. Data from molecular typing studies are explored to gain an insight into the transmission of the illness in the population. In terms of further measures to reduce the incidence of TB in New Zealand, newer technologies that specifically detect latent TB infection are required for pre-immigration screening from high TB burden countries. Greater utilisation of prophylactic therapy of latent TB infection in individuals at risk of developing TB could assist in preventing reactivated cases. And early detection and treatment of active TB cases combined with enhanced contact tracing would help minimise the emergence of epidemiological clusters of the disease
‘No chance to speak’: Developing a pedagogical response to turn-taking problems
Get PDFOf the major aspects of language use, perhaps the least frequently taught and the least understood by teachers is the system of turn-taking Wong and Waring [2010. Conversation Analysis and Second Language Pedagogy: A Guide for ESL/EFL Teachers. New York: Routledge]. For second language learners, this may be an important contributing factor to the experience of being unable to detect and seize opportunities to speak in multi- party talk, and more generally to the low participation rates of some learners to group discussions involving native speakers. However, pedagogical interventions are hampered by the lack of commercially available turn-taking resources. To address this issue, the authors initiated an 18-month action research project with the aim of developing relevant tasks and materials and exploring the reactions of learners to such unfamiliar content. Both teachers and learners recorded their reflections, and these responses were used to refine the activities and inform the creation of new ones. Among the challenges faced were the lack of learner awareness of turn-taking as an issue, the unconventional nature of relevant tasks, and the necessary focus on contingent possibilities rather than firm rules. The findings discuss the navigation of such issues, indicating both the teachability of turn-taking and general student receptiveness to turn-taking-focused tasks as being a worthwhile use of class time
Young children’s understanding of disability
Get PDFA part presentation of current research being undertaken for my PHd. This presentation was shared with colleagues in the Initial Teacher education team at Wintec to a delegation of visiting scholars and teachers from Chengdu University, China
Video: Real good teacher guide: Teaching employability skills
No full textA Real Good Teacher Guide, designed to assist the professional development of new tertiary teachers and to encourage teaching excellence.
(YouTube, 1.28 mins, 480p)