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Beyond external pressures: How work conditions harm employees' social and environmental responsibilities
No full textInternational audienceAbstract The political and economic sanctions, coupled with the COVID‐19 pandemic, have made work and life difficult for Iranians. In this adverse external work environment, this study aims to understand how internal adverse working conditions such as workplace bullying and a hostile work climate may affect workers' emotional exhaustion and socially responsible behaviors, both inside and outside the workplace. Data were collected longitudinally from 304 full‐time employees in Iran using four survey waves over 12 months. To deepen our understanding of the variables and context of the study, we conducted supplementary interviews with 12 participants. The results show that overall workplace bullying increases emotional exhaustion, which, in turn, decreases two types of socially responsible behaviors among workers: (a) sustainability‐oriented behaviors within the workplace and (b) societal behaviors outside of the workplace. Furthermore, we found that a hostile workplace climate increases workers' emotional exhaustion, which, in turn, reduces their sustainability‐oriented behaviors but not their societal behaviors. We have discussed the managerial implications of these results
What induces corporations to engage in controversial marketing and environmental practices? A linguistic perspective
No full textInternational audiencePurpose Linguists classify the world’s languages into two types: futured and futureless. Futured languages (e.g. French) require speakers to grammatically mark future events, a construction that is optional in futureless languages such as German. This treatise examines whether the grammatical structure of the predominant language in a given country explains firms’ propensity to engage in controversial marketing and environmental management practices. This is expected to happen because a speaker’s future time perspective and temporal discounting vary depending on the type of language used. Design/methodology/approach The sample period for this research was from 2001 to 2020. The sample of the study consists of 5,275 firms representing 47 countries. The sample is comprised of firms from 29 countries where the predominant language is a strong future time reference (FTR) language and 18 countries with a weak-FTR language. The maximum number of firm-country-year observations of the study was 39,956. This study employed multi-level mixed effects modelling as well as other relevant estimation techniques such as random effect panel regression, ordinary least square regression and two-stage least square regression. Findings This research empirically demonstrates that firms based in countries where the predominant language requires speakers to grammatically differentiate between the present and the future – known as strong-FTR or futured languages – engage more often in controversial marketing- and environment-related practices than those located in countries where the predominant language does not necessarily require grammatical differentiation between the present and the future (known as weak-FTR or futureless languages). Practical implications The findings are important for managers of firms with foreign subsidiary operations: top management teams of such firms need to be aware that their foreign subsidiaries’ propensity to engage in controversial marketing and environmental management practices varies depending on the predominant language those subsidiaries use. Also, firms located in countries with weak-FTR languages need to be more rigorous in their selection process when considering forming a joint venture or acquiring a firm in countries with strong-FTR languages. Originality/value The current research enriches the burgeoning body of literature on the effect of language on corporate decision-making. It extends the body of knowledge on the impact of language structure on firms’ inclination to engage in controversial marketing and environmental management practices
SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm
No full textInternational audienceThis study contributes to knowledge on the so far limited understanding of how to manage collaboration between Social Internet of Things (SIoT) service robots and consumers in the retail context. Embedded in Computers Are Social Actors (CASA) paradigm, we leverage a Partial Least Approach - Structural Equation Modelling (PLS-SEM) (n = 356) to show that word of mouth, consumer promotion experience, relationship quality, and inspiration significantly impact consumers’ repeat purchase intention when SIoT robots are used. Noticeably, while relationship quality is significant, it has a negative coefficient indicating that consumers may have high pre-existing anxiety towards SIoT service robots
Impact of perceived CSR practices on customers loyalty. The mediating role of reputation and customer satisfaction
No full textInternational audienceAbstract Customers' loyalty is considered as an important factor ensuring overall organizational success in the long run. The purpose of this investigation is to determine how customer loyalty in Pakistan's banking sector affected by perceived corporate social responsibility (CSR) practice. To end this, the present study collected data from 378 respondents using convenience sampling technique. To test proposed hypothesis, the study used correlation analysis, regression analysis, and Baron and Kenny method used to test mediation effect of variables together with the Sobel test. The result of the study shows a significant positive association among perceived CSR, bank reputation and customers loyalty and customer satisfaction. This study further shows that bank reputation has a mediating effect between perceived CSR and customer loyalty, but the relationship between CSR practices and customer loyalty has a negative effect on customer satisfaction. It was found that there was no mediating effect of degree. The findings highlight the importance of allocating resources to CSR initiatives and reputation management as a means of increasing customer loyalty. The results provide an important academic addition to the current body of research on the impact of CSR on the development of customer loyalty, with a particular focus on the Pakistani banking industry
Two-echelon time-dependent vehicle routing problem with simultaneous pickup and delivery and satellite synchronization
No full textInternational audienc
How Do Coalitions Break Down? An Alternative View
No full textInternational audienceWe propose an alternative dynamic theory of coalition breakdown. Motivated by recent coalition-splitting events of unilateral country withdrawals, we assume that: (i) the payoff-sharing rule within coalitions is not necessarily set according to any optimality and/or stability criterion and (ii) players initially behave as if the coalition will last forever. If the sharing rule is non-negotiable or if renegotiation is very costly, compliance with these rules may become unbearable for a given member because the rule, being too rigid, would make exit preferable as time passes. We examine this endogenous exit problem in the case of time-invariant sharing rules. Assuming a Nash non-cooperative game after a (potential) split where players play Markovian strategies, we characterize the solutions of the endogenous exit problem in a linear-quadratic frame with endogenous splitting time. We find that splitting countries are precisely those that used to benefit the most from the coalition. Suitable sharing rules should be used to prevent coalition splitting. When initial pollution is high, all shares should be low enough and none of the players should receive a payoff share larger than 1/2. If initial pollution is low, we provide an explicit interval for sharing-rule values to prevent the collapse of the coalition. Finally, we demonstrate that the latter properties are qualitatively consistent with the optimal behaviors and equilibrium outcomes resulting from players anticipating the end of the coalition and acting accordingly
The role of promotion versus prevention-orientation to predict individual cryptocurrency participation
No full textInternational audienc
Integration and substitution in hybrid manufacturing and refurbishing systems
No full textInternational audienc
Cultivating initial trust in ghost kitchens: A mixed-methods investigation of antecedents and consequences
No full textInternational audienceThis study examines the antecedents and consequences of customer initial trust in ghost kitchens. A sequential mixed-methods approach, consisting of a quantitative survey followed by a qualitative inquiry, was employed to gain an in-depth understanding of the inter-relationships between constructs in the conceptual framework. Through the quantitative study, we found that food safety, economic value, personalization, food authenticity, and multisensory experience each positively influence customers’ initial trust in the ghost kitchen, which in turn, has a positive impact on advocacy and repurchase intentions. Risk attitude moderates the relationship between initial trust and repurchase intention, such that the higher the tendency to take risks, the stronger the relationship between initial trust and repurchase intention. Meta-inferences were then delineated based on the qualitative study to explore plausible reasons behind the results that contradicted the research hypotheses. The study findings offer novel insights into the customer trust-building process in ghost kitchens
Logistics outsourcing strategy with online freight platforms
No full textInternational audienceOnline Freight Platforms (OFPs) are emerging and developing rapidly based on the Internet of Things and big data technologies. They provide professional logistics services by aggregating the scattered transportation capabilities of individual truck drivers. OFPs have become increasingly popular compared to Traditional Logistics Service Providers (TLSPs), and OFPs have integrated more than 20% of the truck drivers in China. In this paper, we study a manufacturer’s production, distribution, and transportation of a product in bulk to a downstream firm via two transportation channels: TLSP and OFP. The two channels offer different operational modes, service levels, and contract prices. We develop a game-theoretical model to analyze the strategic interactions among the manufacturer, transportation service provider, and downstream firm. Our study highlights the implications for the manufacturer’s logistics outsourcing strategy with OFP and TLSP operations. We find that when an OFP is available, differences in transportation service levels and prices significantly affect the equilibrium decisions of the manufacturer and TLSP. Surprisingly, the emergence of OFPs does not necessarily threaten TLSP operations. This study provides guidance to manufacturers about their selection of shipping outsourcing strategies and new guidance for TLSP operations considering the emergence of OFPs