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Contemporary Trends and Issues in The Hospitality and Tourism Industry
No full textContemporary trends and issues in the hospitality and tourism industry often generate opportunities and challenges. The hospitality and tourism environments are constantly changing. Customers’ needs and preferences dictate consumption and business success in the service-driven and experiential industry. This review paper explores contemporary trends and issues in Hospitality and Tourism. The review adopted a qualitative approach with a focus on the collection of secondary data and subsequent thematic analysis. The paper looks at hospitality and tourism products, services, experiences, markets and environments. It also reviews the existing opportunities and challenges in the industry. The paper lastly recommends that hospitality and tourism firms understand, embrace and take advantage of modern trends and opportunities that emerge in the environment. They should also devise strategies for managing inherent challenges in the industry
Warburgia Ugandensis: A Review of Compounds and Bioactivity
No full textWarburgia species (Canellaceae) are traditionally used to treat a wide range of illnesses including stomach ache, diarrhea, abdominal pains, toothache, oral thrush, venereal diseases, cold and cough, fever, muscle pains, weak joints, skin diseases, malaria, parasitic infections and snake bite. Therapeutic properties of medicinal plants have been linked to the secondary metabolites which are biosynthesized by the plants. The aim of this study was to review the bioactivities and chemical composition of Warburgia ugandensis. The findings from this study show that extracts from the plant have antifungal, antibacterial, antiulcer, insect antifeedant, molluscicidal, antimycobacterial, antileishmanial and anti-plasmoidal effects. The most investigated part of W. ugandensis is the stem bark (22 articles) followed by leaves (15), root bark (6), seeds (2) and fruits (2). All parts the plant have important bioactivities. Sixty nine compounds have been reported from the plant including sesquiterpenes (43), flavonoids (15), lignanamides, and macrocyclic glycosides (10) and fatty acid (1) some of which have demonstrated different bioactivities. The drimane sesquiterpenes are the main class of sesquiterpenes in the plant. The Further investigation of the not well studied parts of the plant such as the flowers and fruits is recommended to determine their chemical composition and efficacy in disease management
Effect of Complaints Handling by Consumer Federation of Kenya on Consumer Protection in Commercial Banks of Kenya
No full textDespite the growth of the financial services industry, the formulation of consumer protection legislation has not been done in many jurisdictions. This calls for the need for basic protections for the clients of financial services to bolster their confidence and encourage the uptake of new products, therefore, this study sought to find out the extent to which the complaints handling by the Consumer Federation of Kenya (COFEK) influences effective consumer protection in commercial banks. The presence of ignorant clients dependent on the trust they place in financial institutions has caused increased abuse of consumer trust. Imposition of excessive charges on customers’ accounts without formal advice or agreement and other insider abuses are becoming common amongst banks and their marketers. The study used the descriptive research design and the population of focus was 87 COFEK employees. The census method was used to reach the COFEK employees owing to their relative manageable numbers. The study used questionnaires as the tools for data collection. Data were analyzed by use of descriptive and inferential statistics. Statistical package for social sciences (SPSS) version 22 was used. Data was presented by the use of frequency tables, percentages, and related statistical abstracts. All the respondents affirmed that COFEK appreciated the responsibility of dispute arbitration and collaboration between COFEK and that commercial banks had assured synchrony in the marketing messages disseminated to the consumers. The analysis of the data showed that complaints handling had a significant coefficient (p-value = 0.001; β=0.408). This means that complaint handling is statistically significant in ensuring consumer protection. The study concluded that the service quality levels had improved occasioned by the capacity of COFEK to monitor consumer complaints
A Review of Chemical Compounds and Bioactivity of Conyza Species
No full textA large proportion of the African population's primary healthcare requirements are still mostly met by traditional medicine. Previous studies have demonstrated the potential of plant extracts disease management. Conyza species are traditionally used for a variety of pharmacological applications including treatment of malaria, smallpox, chickenpox, sore throat, ringworm and other skin related infections, toothache and wounds. The aim of this study was to provide a review of the chemical compounds from Conyza species and their bioactivities. Extracts from Conyza species have a wide range of bioactivities including antioxidant, antiinflammatory, antimicrobial, antitumor, analgesic, antiplasmodial, wound healing, insecticidal, allopathic, antidiabetic, antiviral, anticonvulsant and anti-amnesic effects. These bioactivities are attributed to the bioactive secondary metabolite including terpenoids, phenolic acids, flavonoids and tannins, saponins and steroids which are biosynthesized by the plants. Previous phytochemical test have shown that Conyza species are rich in alkaloids. However, the information about the alkaloids previously isolated from Conyza species is scanty in literature. Further studies should be done isolate and characterize the alkaloids from the plants