Evidence Based Library and Information Practice (Journal)
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The Impact of Social Responsibility and Organizational Accountability on the Performance of Public Librarians in Iran
No full textA Review of:
Soltani-Nejad, N., Jahanshahi, M., Karim Saberi, M., Ansari, N., & Zarei-Maram, N. (2022). The relationship between social responsibility and public libraries accountability: The mediating role of professional ethics and conscientiousness. Journal of Librarianship and Information Science, 54(2), 306–324. https://doi.org/10.1177/09610006211014260
Objective – To determine how librarians\u27 perceptions of public libraries\u27 social responsibility and accountability within society affect their professional ethics and conscientiousness.
Design – Quantitative, survey questionnaire.
Setting – Public libraries in Iran.
Subjects – Survey respondents (N=362) were public librarians* (see note below).
Methods – The authors created a theoretical model based on six separate hypotheses, describing the relationship between the following variables: corporate social responsibility, organizational accountability, professional ethics, and conscientiousness. A questionnaire was distributed to the participants. SPSS 21.0 was used for the analysis of demographic data and SMART PLS 3.0 was used to assess the theoretical model.
Main Results – The results show a significant, positive, and direct relationship between the variables being studied (corporate social responsibility, organizational accountability, professional ethics, and conscientiousness), therefore confirming the relevance of the authors’ theoretical model.
Conclusion – The results of this study demonstrate the importance of promoting the social responsibility and organizational accountability efforts of public libraries. The data suggest that doing so will strengthen the positive perception of the library amongst employees, which will in turn have a positive effect on their professional ethics and conscientiousness. The authors suggest that library managers need to create a culture of accountability and ethics within libraries. They can do so by incorporating ethics and social responsibility in decision-making and policies. Additionally, the authors propose that professional ethics training in library curricula and continuing education would provide librarians with the knowledge necessary when encountering ethical dilemmas on the job
Practice of Infopreneurship by Librarians in Public University Libraries in South-South Nigeria
No full textObjective – The aim of this study was to examine the practice of infopreneurship by librarians in public university libraries in South-South Nigeria. The study specifically intended to identify purposes of engaging in infopreneurship, methods of running infopreneurship, forms of infopreneurship practiced, benefits derived from practicing infopreneurship, and challenges encountered in practicing infopreneurship by the librarians.
Methods – The population of the study comprised all 175 librarians in 13 public university libraries in South-South Nigeria, which were purposively chosen for the study. The study employed convenience sampling to engage 102 librarians in the university libraries, who were involved in one form of infopreneurship or another. The librarians were identified through preliminary investigation, observation, and interaction with the librarians by the researchers. The instrument for data collection was a self-designed online questionnaire titled, “Librarians’ Infopreneurship Practice Questionnaire (LIPQ).” The instrument was validated by two experts in the Department of Library and Information Science in Niger Delta University, Bayelsa State, Nigeria. Reliability test was not conducted on the instrument, based on the knowledge that a valid test tends to be reliable. The researchers distributed 128 digital copies of the draft of the validated questionnaire to the librarians through personal WhatsApp accounts of the librarians, WhatsApp groups of the various university libraries and WhatsApp groups of the different state chapters of the Nigerian Library Association to which the librarians belonged. Out of the 128 questionnaires administered, 102 were properly completed by the librarians and returned, producing a response rate of 97.69%. The data collected were analyzed using weighted mean and standard deviation.
Results – The results from data analysis revealed that the librarians’ purposes of engaging in infopreneurship were to earn extra income, provide for post-retirement, meet unforeseen demands, and develop themselves. The librarians’ methods of running infopreneurship were leveraging, customizing, facilitating access to, and providing instant delivery of information. They used the following forms of infopreneurship: information brokerage, reprographic services, research-aid services, book vending and internet services. Finally, challenges faced by the librarians in practicing infopreneurship were lack of adequate finance, business infrastructure, technical skill, and high rate of presence of non-professional infopreneurs.
Conclusion – The findings in this study demonstrate that librarians under study practice infopreneurship primarily for purposes of making money and self-sustenance. They achieve this by leveraging, customizing, facilitating access to and providing quick delivery of information. With these methods, the librarians engage in information brokerage, reprographic services, internet services, research-aid services and book vending. In return, these information professionals enjoy additional income, financial independence, accumulated knowledge, and enhanced sense of fulfillment. However, the practice of infopreneurship by the librarians is hindered by shortage of sufficient funds, technical know-how, business facilities and high rate of presence of unprofessional infopreneurs in the business
Public Libraries Can Be Open Science Laboratories for Citizen Science Projects
No full textA Review of:
Cigarini, A., Bonhoure, I., Vicens, J., & Perelló, J. (2021). Public libraries embrace citizen science: Strengths and challenges. Library & Information Science Research, 43(2), 101090. https://doi.org/10.1016/j.lisr.2021.101090Objective – The objective of this study was to evaluate the potential of libraries supporting citizen scientist (CS) projects.
Design – Mixed methods program evaluation study.
Setting – 24 public libraries in Barcelona, Spain.
Subjects – Public librarians and library users.
Methods – It is a mixed methods and mixed population study done in several phases. The first phase involved training 30 librarians how to conduct a citizen science project. They were given a pre and post survey about their perceptions of citizen science and comfort-level in conducting a project. The second phase involved a project run by the now-trained librarians with library user participation. At this phase a questionnaire was given to the users at the start and end of the project. Finally, a focus group of librarians was asked about their project. The responses were evaluated through thematic analysis. Seven libraries participated in the focus groups.
Main Results – During the first phase of the study, the survey found the librarians were pessimistic about user participation in a citizen science project, both at the beginning (75%) and at the end (79%) of the session. Though they felt confident in discussing citizen science (100%) and had high satisfaction in the training (70%), only 42% felt confident to conduct a project on their own. The second phase involved the users, 94% of whom had never participated in a CS project. At the end, 70% of users said the project positively changed their perceptions of the library and 70% were satisfied with the experiment. During the focus groups, librarians said the project brought new users into the library and had the potential to build more relationships among participants and with the community. Major challenges discussed were user commitment to the project and the workload required by librarians, however they all answered positively when asked about continuing with CS projects.
Conclusion – This study showed that citizen science projects can be successfully implemented in public libraries. Public libraries are facing challenges caused by societal change, the rise of open science, and more transparent and novel democratic ways of knowledge production. Updating public library infrastructure would be needed to support these projects more fully. This may involve building partnerships and developing new guidelines. There is potential for public libraries to be leaders and innovators in citizen science
User Experience Research Techniques Facilitate Improvements for Access and Discovery Tools Managed by Technical Services Librarians
No full textA Review of:
Hill, K. (2020). Usability beyond the home page: Bringing usability into the technical services workflow. The Serials Librarian, 78 (1–4), 173–180. https://doi.org/10.1080/0361526X.2020.1702857
Objective – To demonstrate how user experience research techniques can be incorporated into technical services work. As proof of this concept, the author describes a case wherein a team of librarians, including one in a technical services role, deployed a user experience study to determine if students were able to successfully use LibGuides and the A-Z Database List to find subject-specific resources. The study also aimed to gauge the potential for several A-Z Database List interface redesign options.
Design – A case study of user experience techniques applied to technical services projects, including a classic usability test of existing tools and an A/B/C comparison of potential interface redesigns.
Setting – The library at the University of North Carolina Greensboro (UNCG), a public R2 university (doctoral university with high research activity).
Subjects – Eleven student participants recruited through convenience sampling.
Methods – The research team recruited study participants who were in the library at the time of the study, deselecting students from UNCG’s library school and those who were not currently affiliated with the university through an initial questionnaire. Eleven student participants were ultimately selected and led through a series of tasks related to finding subject-specific databases using the A-Z Database List and LibGuides. After the tasks for the A-Z Database List were completed, students were asked for their impression of two additional database list interfaces. Students were recorded throughout the tasks using the “talk aloud” method to provide researchers with insights on their thought processes and preferences. Following the study, researchers listened to the recordings, coding them as successful or incomplete and noting their observations for use in generalized findings.
Main Results – Eight of eleven participants used the library’s main search box to locate a general resource for their major on the library’s homepage. When shown the A-Z Database List, ten out of eleven participants used the list to find a database for their major, while one used the link to “Research guides by subject” from that page. Comparisons of three A-Z Database List interfaces showed that most students preferred the Springshare Content Management System that allowed for filtering by subject area. When asked to find a research guide for their subject or major from the library’s homepage, nine out of eleven students clicked on the link labeled “Research guides by subject.” Starting from their subject guide, ten out of eleven could find a tab listing article databases. Nine participants noted that the number of databases listed on the guides was daunting.
Conclusion – Results from the user experience study were used to support a redesign of the A-Z Database List using the Springshare Content Management System. The author regarded the experience as a whole as demonstrating how technical services librarians can become involved in user experience work and incorporate findings from usability studies into their management and design of tools that promote access and discoverability.
Differences Between the Perception and Use of Virtual Reference Services for Complex Questions
No full textA Review of:
Mawhinney, T., & Hervieux, S. (2022). Dissonance between Perceptions and Use of Virtual Reference Methods. College & Research Libraries, 83(3), 503–525. https://doi.org/10.5860/crl.83.3.503
Objective – To investigate the differences that exist between the users’ perception of virtual reference tools (chat, email, and texting) and how these virtual reference tools are used.
Design – Multimodal research that includes a descriptive summary of user perspectives of virtual reference tools and a descriptive and correlation analysis of question categories (complexity, reference interview, question category, and instruction) compared to the type of virtual reference.
Setting – A large university library in Montréal, Québec, Canada.
Subjects – A summary of in-person interview results from 14 virtual reference users and a sample of chat (250), email (250), and texting (250) transcripts.
Methods – The authors describe their research as part of a larger project. In Phase One, which was published in a previous report,1 the first author interviewed 14 users and collected their preferences among virtual reference tools and factors that impacted their use. Participants were interviewed in fall 2019. They were eligible if they used one or more virtual methods. In Phase Two, the users’ perceptions among virtual reference tools were compared to the analysis of question complexity in a sample of chat, email, and texting transcripts. Transcripts were collected from January 1, 2018, to December 31, 2019. Text conversations were grouped as a single transcript. A total of 250 texts were collected and were matched in number with a random sample of chat and email transcripts; 750 transcripts were analyzed. The transcripts were coded by question type, question complexity, and the presence of reference interviews and instruction. The READ Scale was used to categorize questions by complexity and READ 3 and above were deemed to be complex. A codebook was used for consistency and intercoder reliability. A random 10% of transcripts were coded by both authors with an agreement of 84%. After discussion, agreement reached 100%. The remaining 90% of the transcripts were coded by the first author. The Chi-Square test of independence (X2) was used to determine if there was a difference in the frequency of the delivery method in the categories analyzed. Cramer’s V was used to determine the strength of associations.
Main Results – The authors state the main findings signify “dissonance between users’ perceptions of virtual reference methods and how they actually use them.” Results from the user interviews suggest that participants felt that chat and texts should be used for basic questions and that email be used for more complex ones. They appreciated the quick answer from text for things such as library hours, and the back-and-forth nature of the chat for step-by-step instruction but did not believe these were suited for complex questions. Participants expressed that an email to the library liaison rather than the library general email is the best for research questions. Of note, library liaison emails were not collected as part of the virtual reference tools for this research project. The results from the transcript evaluation revealed that chat interactions were used for complex questions as reflected by the READ Scale rating. Questions were categorized from READ 1 (requiring the least amount of effort) to READ 5 (requiring considerable effort and time) with the following results: READ 1 - 0% chat, 0% email, 13% text; READ 2 - 4% chat, 8% email, 43% text; READ 3 - 72% chat, 75% email, 38% text; READ 4 - 20% chat, 15% email, 6% text; and READ 5 - 4% chat, 2% email, 0% text. The authors demonstrated a moderate strength of association between the delivery method and the READ Scale (V=0.41), reference interview (V=0.43), question category (V=0.34), and instruction (V=0.21). There were significant differences between the delivery method and complexity, p< 0.001. The email and chat transcripts were more complex than text and the chat transcripts were marginally more complex than email. Chat transcripts were also more frequent in reference and instruction categories, p<0.001. The types of questions were divided into 10 categories: reference/ research, library systems, problem with access, interlibrary loan, known item, access policies, collection acquisitions, library physical facilities, hours, and other. The most popular question types for chat transcripts were reference/research questions (24%), library systems (17%), problem with access to e-resources (14%), interlibrary loans (14%), and known items (13%). The most popular question types for email were reference/research (18%), library systems 16%), problem with access (15%), and access policies (16%). The most popular for text transcripts were reference/ research (15%), library systems (18%), library physical facilities (18%), and hours (16%).
Conclusion – Mawhinney and Hervieux establish that disagreement exists between the users’ perception of and the use of virtual reference services. After researching the types of questions and level of complexity associated with each virtual reference tool, the authors were able to provide a list of practical implications of their research to improve documentation and workflow and make suggestions for staffing needs. They recommend multiple reference methods, training on the reference interview and virtual methods chosen, advertising virtual resources, and making chat available on the website in places of research. They found that their institution had a high number of questions categorized as access policies and they suggested that easier ways to report problems be considered
Research Assessment Reform, Non-Traditional Research Outputs, and Digital Repositories: An Analysis of the Declaration on Research Assessment (DORA) Signatories in the United Kingdom
No full textObjective – The goal of this study was to better understand to what extent digital repositories at academic libraries are active in promoting the collection of non-traditional research outputs. To achieve this goal, the researcher examined the digital repositories of universities in the United Kingdom who are signatories of the Declaration on Research Assessment (DORA), which recommends broadening the range of research outputs included in assessment exercises.
Methods – The researcher developed a list of 77 universities in the UK who are signatories to DORA and have institutional repositories. Using this list, the researcher consulted the public websites of these institutions using a structured protocol and collected data to 1) characterize the types of outputs collected by research repositories at DORA-signatory institutions and their ability to provide measures of potential impact, and 2) assess whether university library websites promote repositories as a venue for hosting non-traditional research outputs. Finally, the researcher surveyed repository managers to understand the nature of their involvement with supporting the aims of DORA on their campuses.
Results – The analysis found that almost all (96%) of the 77 repositories reviewed contained a variety of non-traditional research outputs, although the proportion of these outputs was small compared to traditional outputs. Of these 77 repositories, 82% featured usage metrics of some kind. Most (67%) of the same repositories, however, were not minting persistent identifiers for items. Of the universities in this sample, 53% also maintained a standalone data repository. Of these data repositories, 90% featured persistent identifiers, and all of them featured metrics of some kind. In a review of university library websites promoting the use of repositories, 47% of websites mentioned non-traditional research outputs. In response to survey questions, repository managers reported that the library and the unit responsible for the repository were involved in implementing DORA, and managers perceived it to be influential on their campus.
Conclusion – Repositories in this sample are relatively well positioned to support the collection and promotion of non-traditional research outputs. However, despite this positioning, and repository managers’ belief that realizing the goals of DORA is important, most libraries in this sample do not appear to be actively collecting non-traditional outputs, although they are active in other areas to promote research assessment reform
Investigating the Persistence of Federal Government Publications in Academic Former Full Depository Libraries in Canada
No full textObjective – The Depository Services Program (DSP) provided printed Government of Canada publications to libraries until the termination of its distribution program in 2013. Full Depository Libraries (FDLs) received all eligible publications distributed by the DSP automatically. This study endeavours to determine whether academic library members of the Canadian Association of Research Libraries (CARL) that were formerly FDLs have maintained their print, federal government holdings since 2013; and what the results of the data collected in this study reveal about access to government information in Canada more broadly.
Methods – The study identified a sample of 100 monographs distributed to FDLs via the DSP between 1979 and 2009. Each monograph was then searched for in the public catalogues of former FDL CARL member libraries to determine current holdings.
Results – Most libraries included in the sample did not have records of all 100 publications, but every publication was located in at least 5 libraries and 12 publications were found in all libraries included in the study. Of the libraries in our sample, 1/3 had retained more than 90 of 100 publications, and 3/4 had retained at least 80.
Conclusion – The redundancy that was a cornerstone of the DSP network still exists to a certain extent and should be leveraged to ensure retention and access to these essential materials for years to come. Existing collaborations and partnerships are well positioned to support a pan-Canadian discussion about preservation of and access to historical federal government information in Canadian libraries and library networks
It Takes a Researcher to Know a Researcher: Academic Librarian Perspectives Regarding Skills and Training for Research Data Support in Canada
No full textObjective – This empirical study aims to contribute qualitative evidence on the perspectives of data-related librarians regarding the necessary skills, education, and training for these roles in the context of Canadian academic libraries. A second aim of this study is to understand the perspectives of data-related librarians regarding the specific role of the MLIS in providing relevant training and education. The definition of a data-related librarian in this study includes any librarian or professional who has a conventional title related to a field of data librarianship (i.e., research data management, data services, GIS, data visualization, data science) or any other librarian or professional whose duties include providing data-related services within an academic institution.
Methods – This study incorporates in-depth qualitative empirical evidence in the form of 12 semi-structured interviews of data-related librarians to investigate first-hand perspectives on the necessary skills required for such positions and the mechanisms for acquiring and maintaining such skills.
Results – The interviews identified four major themes related to the skills required for library-related data services positions, including the perceived importance of experience conducting original research, proficiency in computational coding and quantitative methods, MLIS-related skills such as understanding metadata, and the ability to learn new skills quickly on the job. Overall, the implication of this study regarding the training from MLIS programs concerning data-related librarianship is that although expertise in metadata, documentation, and information management are vital skills for data-related librarians, the MLIS is increasingly less competitive compared with degree programs that offer a greater emphasis on practical experience working with different types of data in a research context and implementing a variety of methodological approaches.
Conclusion – This study demonstrates that an in-depth qualitative portrait of data-related librarians within a national academic ecosystem provides valuable new insights regarding the perceived importance of conducting original empirical research to succeed in these roles